6601 comments found.
i recently bought your app, great work but i need you to add a field in lists details thats name for internal reference in next update
thanks
and how do i add tracking domain? while setting up automation it asks me to select tracking domain, but i dont see option in admin or user login to add tracking domain, please help
This comment is currently being reviewed.
Thank you for your interest in our product and for reaching out to us. Our support team has replied to your message. Look forward to hearing back from you.
Hello. I was trying to use green forms to integrate acellemail into an html website, but the api seems to only fetch up to 10 lists. How can I change that? This is the form I’m trying to use https://codecanyon.net/item/green-forms-standalone-form-builder/23651798
Dear @webdesigndesk. Thank you for your interest in our product and for reaching out to us. Please send us a message via Envato profile’s contact form and we will get back to you shortly via email with further assistance. Thank you.
I can’t tell if I can run A/B Tests on campaigns.
Dear @jamesmax. Thank you for your interest in our product and for reaching out to us. A/B testing campaign is fully supported in Acelle. You can create a campaign, choose A/B type and configure the variants…
Hi Louis, whenever any user purchase any plan it shows this error “We cannot charge the invoice #68fe8c085e7ca. Error from :service: Payment done, but something went wrong after that: foreach() argument must be of type array|object, null given ” due to which they get stuck on plan selection page. please resolve the issue asap
Dear @guessdigitalapps. Thank you for your interest in our product and for reaching out to us. It is likely limit setting with your Payment account. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi we found Sub-accounts option in admin panel with below description. SendGrid and ElasticEmail support creating sub-accounts that belong to a parent account. Sub-accounts are provided in order to help you segment your email sending and API activity
But we not found any option to add any sub-account there mean who have subaccount in elasticmail how to add here.
waiting for your reply
Dear @DssIndia. Thank you for your interest in our product and for reaching out to us. Sub-account is supported for certain types of delivery service you connect with. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I keep getting a sending credits error even though I have set the sending credits to unlimited.
PHP CLI ERROR Error: Credits exceeded/var/www/mailer/storage/app/quota/subscription-send-email-credits-68e691233488e
Dear @derreckn. Thank you for your interest in our product and for reaching out to us. It is likely a permission issue with Acelle files on your server. Could you please check to make sure the web app server (Apache/Nginx) has enough permission on Acelle source files? Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
1. Please check this screenshot: https://prnt.sc/KHSWlMu8qFRM (What is GeoIP Error means?)
2. Also How can I see what version script I am using now? I don’t see any update release notification or the script current version number in my admin panel?
Dear @creativezak. Thank you for your interest in our product and for reaching out to us.
1. Sometimes Acelle does not trust an IP address and it might raise a warning like that. No worries as it is normally and does not affect your campaign and tracking statistics.
2. You can login to the admin area, then go to Settings > All Settings > Upgrade -> to see your current version
BTW, Acelle comes with an Upgrade Manager that allows you to perform a live upgrade to any newer version.
This is a quick and seamless upgrade process that does not require you to reinstall the web application. All user data and application settings are preserved.
Hello Louis, The sending identity option is missing how i will bring it back? thanks
Thank you for your interest in our product and for reaching out to us. It was a deprecated feature which was replaced by our new Domain Verification. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Great work!
Thank you Acnoo .
can you add the WhatsApp automation tool inside this email automation . if you add this indian people can easily communicate with this . can you add that ? only using offcial whatsapp cloud api .you just need to add some trigger of whastapp. 1 on 1 message features + broadcast using official what’‘sapp api . simple thing . can you just add to this saas site
Thank you for your interest in our product and for reaching out to us. Appreciate your feedback. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly to discuss the features you suggest. Thank you.
Zeptomail would be great addition.
Thank you for your interest in our product. You can have Acelle connect with any SMTP service available including Zeptomail. Thank you.
can you add scoreapp platform features in this acelle system . becase nowadays we need to qualify each leads . to check the lead is best fit for us or not we need to use score . after asking some question it will give net funnel urls result based on that . if the person get more 90/100 then he is qualified + he redirect to our main program , if the lead get 50/100 then they will redirect to another result page . this is simple qualifiying or flitering poor leads and quality leads system . check scoreapp platform for more details. and can you impleemtn this then this product have huge valuable . because this is no one know . only some agencies . nowadays we need quality and high paying customers so if yoi give this in our saas our customers can use this features for thire customer filteration purpose. very important feature and that best for this email marketing system
Thank you for your interest in our product and for reaching out to us. Appreciate your feedback. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly to discuss the features you suggest. Thank you.
Hello, Do you provide custom development services? I would like to simplify the campaign creation process into a single-page interface, with a built-in text editor similar to Microsoft Word.
Sample : https://tinyurl.com/2xmkkvj7
Hello!!
Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly to further discuss your needs. Thank you.
What’s the difference between the regular and extended license?
Thank you for your interest in our product and for reaching out to us. With a regular license, you can use the product for your own or your own team/company If you want to use our product as a SAAS (Software as a service), then you will need an extended license. With an extended license, you are free to re-brand or/and customize and charge your users for using it.
Hope it adds clarity or let us know if you need further assistance
I am some errors. Could you please repond to the emails.
Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Dear Support Team,
I’ve sent two emails regarding an issue, but haven’t received a response yet. Could you please look into this?
Error details: SQLSTATEHY000 Access denied for user ‘root’@’127.0.0.1’ (using password: NO)
Thanks
Dear @sameevtl. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hi, I asked about Nginx configuration from contact form but I still don’t have any answers
Dear @mansor. Acelle works fine with both Apache and Nginx. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Running latest version. When sending email all images are being stripped no matter if I upload, add url, etc. When I click on any link I also go directly to tracking domain. I think all links are being replaced by tracking domain. Any possible solutions?
How do you add or remove tracking domain? I’ve been looking for this for a while and can’t find it.
Dear @webdesigndesk. It is a configurable setting. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly with further assistance on this. Thank you.
Hi,
An update because since April 5, 2025, we haven’t had an update.
Thanks
Dear @hyksosProd. Thank you for your interest in our product and for reaching out to us. We’ve been working actively on Acelle project for years. We do our best to release 1 or 2 new versions every quarter. The next will come soon and hopefully it will really help with major features and updates.
When we importing contacts using api some duplicates contacts are inserting. Can you please guide us what we need to do ?
Dear @ajeet_mishra. Thank you for your interest in our product and for reaching out to us. You can specify control parameters to Acelle API to change how it handles DUPLICATION. You can check out the details in the in-app API docs. Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
