16255 comments found.
curious to see other websites that are live and using active cms
Good day, im curious to see other websites that are live and using active cms, also if they are running Google ads and have orders .can anyone share their links?
Thanks for your interest on our item. Are you saying about the google adsense on the item?
the item
Sorry we are not sure about your question.
If I had a second-hand product and wanted to add it as a second-hand product, is there a way to add a session or something similar that is not by category?
Thank you for showing interest in our item. Our system is designed to support a Customer-to-Customer (C-C) eCommerce model, so if any customer wishes to sell their used products, the platform can fully accommodate that.
What add-on do I need to buy so I can add customers with their phone number and email address?
Do you purcahse Active eCommerce OTP addon yet? Please check this addon https://codecanyon.net/item/active-ecommerce-otp-addon/26162527
By purchasing the Active eCommerce OTP add-on, can I now register customers using their phone number?
Yes you can.
Why isn’t the customer’s shipping address working even though it’s saved in the POS? It keeps asking me to enter it again. Could this be because I haven’t updated to version 10.5.1? Thank you, please reply.
Please follow another response.
When updating a product, the selected category changes to the main category. For example, if a product was previously in “Mobile Cover” (main category) with a subcategory like “iPhone” or “Samsung,” after updating, the product only appears in the “Mobile Cover” main category.
It may not work that way. The display will appear at every level of the category, not only the parent category. Kindly review it once more to confirm.
Hi you not understand what i said There’s an issue: when a product is initially assigned to one main category and three subcategories, and then updated (e.g., to change the price), after saving, it’s automatically removed from the three subcategories and only appears in the main category. We then have to re-select the categories.
Within this time do you change the another filter?
i am asking about admin panel settings product add
For further assistance, please open a support ticket through our support portal at http://support.activeitzone.com . We may need to review your project directly, so communicating through the support zone will be the most effective way.
We also noticed that your support period has expired. We kindly request you to renew your support package so that we can continue assisting you smoothly.
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Sir this is not for my support i am asking about your problem in your code not for me its for all who use your product
After your comment we checked from our item and we do not get such issue yet. If we will get this on any circumstances we will solve this by item update. Thanks for your concern.
Ok we will check as you mention and if it have some issues we will solve by the item update. No worries.
Your website is not responsive. The preview images fit on the desktop screen, so there is no issue there. However, when viewed on mobile, only half of the products are visible as previews.
I saw that you have a mobile app, but I don’t want to get the mobile app. I’m only considering getting this site. So, does this site have responsive design? Is there a problem with what I mentioned?
Our entire system — including the admin, seller, customer, and delivery panels — is fully responsive. You may have checked the demo and become confused by the right sidebar. Please see this screenshot: https://prnt.sc/DkdOFxz_xSzr
The screenshots you shared are not accessible on our side, so we couldn’t review them. In the actual product, this right-side handle does not exist, so it does not affect responsiveness. It’s included only for demo purposes. Rest assured, the full system is completely responsive and functions correctly across all devices.
The release date for the dropshipping add-on is yet to be announced.
Yes this is not yet announced. While it will be ready it would be released.
Hi Active IT Zone Team,
Regarding Ticket ID 3079, I have been waiting for a response for one month. I kindly request your assistance, as I am unable to move forward without your support. Once my issue is resolved, I can proceed with the next steps, including purchasing additional add-ons or applications.
Thank you in advance for your prompt attention.
Sorry for the delay response. Already our support team responded you. Please check the ticket and response on there.
Is this support PWA? if not then when you coming with PWA?
This item is not PWA. We have already another PWA eCommerce system named The Shop. You can browse this from here https://codecanyon.net/item/the-shop/34858541
Ok, I am only interested in your this script to use so you tell me if you coming with PWA for this script or not?
2, If not then we want to make so if my developer can do it? then guide in details, thanks!
This item will not be converted to PWA. If there is significant demand in the future, we may release a separate PWA-based product. If you would like to add PWA functionality to your copy, we can provide it as a custom service. However, it isn’t practical for us to create guidelines or documentation for another development team regarding custom works.
I want to update to your new version. I have the previous version 9.9.9. Should I update to the new version now? Will there be any problem? If you allow me, I will update it now,,, and if there is a problem, will I get support from you because I don’t have a ticket?
Thank you for using our item. The system’s performance depends not only on the item itself but also on your server environment. For a smooth update experience, we recommend updating the full system on your local server first. You may also create a subdomain or a separate test project on your server to test the update before applying it to your live system.
Regarding your account, we noticed that your support period expired in August 2023 — more than 26 months ago. Since then, you’ve received 50+ updates with many new features we’ve continuously developed. To continue receiving assistance and ensure fairness, we kindly request that you renew your item support package.
after click verify showing { “status”: 1, “message”: “Verification code sent successfully.” }
Did you configure your SMTP setup properly? Did you change your server or domain recently?
hello sir:
my website down from last 3 days, please reply to my ticket and update the issue, thank you
Friday and Saturday is our official weekly offday. Would you please send us your support ticket no?
According to your account details, your support period expired in November 2023 — over 24 months ago. During this time, you’ve received 40+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience.
To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
I think it would be important to check that products are uploaded correctly or work or connect to the Google API. Merchants
We are taking your suggestion positively. Do you purchase the item yet?
after Up date My sitemap and my
<!DOCTYPE html> <html data-browse-mode=”P” lang=”ja” xml=”ja” xmlns:og=”http://ogp.me/ns#” xmlns:fb=”http://ogp.me/ns/fb#” xmlns:mixi=”http://mixi-platform.com/ns#” class=” no-cssgridlegacy cssgrid”><head>
page and favicon chang and mix with komeri .com href=”//www.komeri.com/css/sys/block_order.css
please check our code and remove this link
For technical item support please send us item support ticket from here http://support.activeitzone.com
The problem I am facing is not a result of my system configuration, but rather originates from your 923zip file. Therefore, I request that you discontinue prompting me to renew my support agreement. It is unacceptable that your application introduces issues for 20% of your customer base after each update and then requires them to renew their support contracts.
It’s sure. If this is from our item side we will solve it by item update and for that you will not need to pay for the item support. Did you sent us any support?
yes Your request (3419) has been received
Certainly. Our support team will reach out to assist you as soon as your turn in the support queue arrives.
Dear Active CMS Team,
We have been using Active CMS for 5 years, and it has been very good. First of all, we are grateful for your work and the new updates.
I want to share one suggestion. Whenever we had small bugs, we always fixed them ourselves. But now, for a critical issue, I genuinely needed your help, so I raised Ticket ID: 3378. This issue is affecting our live business because the email verification system has bugs.
I already sent the full details, but after 4–5 days I received a reply saying “please send detailed email.” That is why I am asking what was wrong with my email? I clearly mentioned all 4–5 points. Why was it not understood?
This is the exact email I sent:
Dear Team,
We are using Version 10, and we are facing several issues during customer registration and verification. Please review the following: 1. Email Verification Failed: When a customer registers, we get this message: {status code sending failed.”} 2. Direct Registration Error: When customers register directly, this error appears: domain/registration/verification When verification is disabled, users are not automatically logged in after registration. The system does not redirect them to their dashboard. Sometimes we receive this message even for new users: {status already exists!”}
4. Duplicate Email Error:Kindly let me know what was unclear, because everything was already written clearly.
Thank you.
Thank you for using our item for such a long time — we truly appreciate it. It seems there may have been a small misunderstanding. Based on the ticket number you mentioned, our team responded to your inquiry last Wednesday. For your reference, here is the screenshot: https://prnt.sc/FaY5QDuxbJR-
Regarding the mail issue, this usually happens when the SMTP configuration isn’t set correctly. If the SMTP details are properly configured, the system should work smoothly. It may also be necessary to check the mail protocol settings from your server side. If you need any help reviewing these, we’re happy to assist.
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Unfortunately, I haven’t received any support from you regarding the website, which is no longer working at all. I haven’t received any assistance from you, and this makes me feel frustrated about purchasing this script. I’ve submitted several tickets, the latest being 3399, but I haven’t received any support.
You mentioned that I got support, but unfortunately, it is not true
We’re sorry to hear about your concern. Based on your support ticket (#3399), your case is already in progress, and you received a response from our team yesterday. Rest assured—our team will continue assisting you on the next working day.
Please note that our support desk remains offline on Friday and
Hi When I add a new color while editing a product, it deletes all the old saved color images. This is a color problem in your new update. Also, please update the bulk product update Excel file. There are so many missing things, and without them, the bulk update feature doesn’t work.
Thanks for highlighting this point. Our team will review it carefully, and if any issues align with what you mentioned, we’ll address them promptly. The bulk product upload enhancement is already in our development pipeline and will be introduced in an upcoming update.
We also noticed that your support period has expired. Since we’re consistently rolling out improvements and new features, renewing your support will ensure the fairness with the item.
Hello, how can I create a product variant? If there is, I couldn’t find it
I have purchased a license but when I update the product, I enter the license and the system says key but page cannot be found.
Sorry to hear about the issue you are facing. So please send us item support ticket from here http://support.activeitzone.com
Please note that our support team is offline on Friday and Saturday. However, considering the urgency, we were available this Saturday (GMT+06) to assist.
Hello sir
Which module is for classified adds?
The Classified System is already included within the main item. You can activate it directly from your admin panel using the built-in activation system.
Ok sir thank you
Welcome.
How to add Combo offer sir
Do you purchase this item yet?
Not yet checking checking in demo, for example if purchase your product and deployed in subdomain and later on can push to the main domain ?
Yes sure. You can set on subdomain for testing purposes.
