16262 comments found.
after Up date My sitemap and my
<!DOCTYPE html> <html data-browse-mode=”P” lang=”ja” xml=”ja” xmlns:og=”http://ogp.me/ns#” xmlns:fb=”http://ogp.me/ns/fb#” xmlns:mixi=”http://mixi-platform.com/ns#” class=” no-cssgridlegacy cssgrid”><head>
page and favicon chang and mix with komeri .com href=”//www.komeri.com/css/sys/block_order.css
please check our code and remove this link
For technical item support please send us item support ticket from here http://support.activeitzone.com
The problem I am facing is not a result of my system configuration, but rather originates from your 923zip file. Therefore, I request that you discontinue prompting me to renew my support agreement. It is unacceptable that your application introduces issues for 20% of your customer base after each update and then requires them to renew their support contracts.
It’s sure. If this is from our item side we will solve it by item update and for that you will not need to pay for the item support. Did you sent us any support?
yes Your request (3419) has been received
Certainly. Our support team will reach out to assist you as soon as your turn in the support queue arrives.
Dear Active CMS Team,
We have been using Active CMS for 5 years, and it has been very good. First of all, we are grateful for your work and the new updates.
I want to share one suggestion. Whenever we had small bugs, we always fixed them ourselves. But now, for a critical issue, I genuinely needed your help, so I raised Ticket ID: 3378. This issue is affecting our live business because the email verification system has bugs.
I already sent the full details, but after 4–5 days I received a reply saying “please send detailed email.” That is why I am asking what was wrong with my email? I clearly mentioned all 4–5 points. Why was it not understood?
This is the exact email I sent:
Dear Team,
We are using Version 10, and we are facing several issues during customer registration and verification. Please review the following: 1. Email Verification Failed: When a customer registers, we get this message: {status code sending failed.”} 2. Direct Registration Error: When customers register directly, this error appears: domain/registration/verification When verification is disabled, users are not automatically logged in after registration. The system does not redirect them to their dashboard. Sometimes we receive this message even for new users: {status already exists!”}
4. Duplicate Email Error:Kindly let me know what was unclear, because everything was already written clearly.
Thank you.
Thank you for using our item for such a long time — we truly appreciate it. It seems there may have been a small misunderstanding. Based on the ticket number you mentioned, our team responded to your inquiry last Wednesday. For your reference, here is the screenshot: https://prnt.sc/FaY5QDuxbJR-
Regarding the mail issue, this usually happens when the SMTP configuration isn’t set correctly. If the SMTP details are properly configured, the system should work smoothly. It may also be necessary to check the mail protocol settings from your server side. If you need any help reviewing these, we’re happy to assist.
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Unfortunately, I haven’t received any support from you regarding the website, which is no longer working at all. I haven’t received any assistance from you, and this makes me feel frustrated about purchasing this script. I’ve submitted several tickets, the latest being 3399, but I haven’t received any support.
You mentioned that I got support, but unfortunately, it is not true
We’re sorry to hear about your concern. Based on your support ticket (#3399), your case is already in progress, and you received a response from our team yesterday. Rest assured—our team will continue assisting you on the next working day.
Please note that our support desk remains offline on Friday and
Hi When I add a new color while editing a product, it deletes all the old saved color images. This is a color problem in your new update. Also, please update the bulk product update Excel file. There are so many missing things, and without them, the bulk update feature doesn’t work.
Thanks for highlighting this point. Our team will review it carefully, and if any issues align with what you mentioned, we’ll address them promptly. The bulk product upload enhancement is already in our development pipeline and will be introduced in an upcoming update.
We also noticed that your support period has expired. Since we’re consistently rolling out improvements and new features, renewing your support will ensure the fairness with the item.
Hello, how can I create a product variant? If there is, I couldn’t find it
I have purchased a license but when I update the product, I enter the license and the system says key but page cannot be found.
Sorry to hear about the issue you are facing. So please send us item support ticket from here http://support.activeitzone.com
Please note that our support team is offline on Friday and Saturday. However, considering the urgency, we were available this Saturday (GMT+06) to assist.
Hello sir
Which module is for classified adds?
The Classified System is already included within the main item. You can activate it directly from your admin panel using the built-in activation system.
Ok sir thank you
Welcome.
How to add Combo offer sir
Do you purchase this item yet?
Not yet checking checking in demo, for example if purchase your product and deployed in subdomain and later on can push to the main domain ?
Yes sure. You can set on subdomain for testing purposes.
Hi, I would like to suggest some useful features in next releases. 1. Change the default product variation qty from 10 to 1 as sellers doesn’t always notice this then list items as 10 qty available but only 1 available. 2. Let admin list/create shipping carriers with limitations but let each seller add the prices for those shipping size/weight options. 3. Let admin add custom fields to the customer address part. 4. Admin can now manage sellers very nicely with a lot of options, but the customer section is still very limited, please let admin also be able to manage customers on the same way and be able to assist customers by being able to update their details from admin side. 5. Add more customization options for the coupons ad part on the homepage as the default font color is grey and you cannot change that. Thanks for a good cms.
We truly appreciate your valuable feedback. We’re continuously working to make the item more efficient in every aspect, and we’ll give priority to the improvements you’ve mentioned.
Does this software support Google Merchant Centre and generating Sitemap XML file for Google Search Console and Bing?
Thanks for your interest regariding our item. Yes this item have generating sitemap XML file.
Thank you for your answer. Since it will be used in Türkiye, is there a module like cargo already included in the package or do we have to purchase it separately? What do we need to do for a PayPal plugin, for example? I’m asking because there are plugins developed for WordPress.
Already delivery system is added with this item. Third party shipment system is not integrated yet but we will release 3rd party shipment system by separate addon in next.
Hello, once I purchase the product, will it be ready for sale after configuration?
Yes sure.
Hi, I have a quick pre-sale question about a key feature I need. Does your CMS let me bulk upload categories? If not, do you plan to add it soon? I have over 500 categories, and adding them one by one sounds really frustrating and time-consuming. If bulk upload works or is coming, I’d love to buy it—your CMS looks great! Thanks, Wilson
Thanks for your interest in our item! At the moment, the bulk category upload feature isn’t available, but our development team is already working on it. This feature is coming soon in an upcoming update to make your experience even smoother and more efficient.
Thank you for your kind and prompt reply.
You are most welcome. Thanks in advance for choosing our item.
Hello, Before purchasing this item, I need a few clarifications. 1. how Pick-up Points works 2. it’s possible to convert Affiliate Add-on like Binary MLM plan for 7 Level 3. Seller subscription system add-on also like Binary MLM plan for 7 Level with rank and rewards. 4. Need Ware House Management,
Thank you for your interest in our item! Our pickup system is designed to be simple, flexible, and fully user-friendly. The admin panel allows you to easily create and manage pickup points, with convenient one-click enable or disable control. On the customer side, selecting a pickup point during checkout takes just a single click — making the entire process smooth, fast, and effortless for both admin and users.
1.it’s possible to convert Affiliate Add-on like Binary MLM plan for 7 Level 2. Seller subscription system add-on also like Binary MLM plan for 7 Level with rank and rewards. 3. Need Ware House Management. Need above 3 points in customisation
For this option integration it will need to custom the feature from code base. 7 level of ranking is not available on current version.
What is the use of this Barcode in add product option: https://gcdnb.pbrd.co/images/C3bH2uQDgIgy.png
It’s the barcode number insert box as all eCommerce demanded.
I’ve error 404 when register shop “shop/registration/verification-code-confirmation” (root problem?)
According to your account details, your support period expired in May 2023 — over 30 months ago. During this time, you’ve received 50+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
I’m currently testing the Active eCommerce CMS and Flutter App, and I’ve noticed that both the website and the app are loading very slowly and feel heavy when navigating between pages.
Could you please explain the reason for this?
Is it related to the server configuration, Flutter build optimization, image size, or internal code structure?
Also, do you provide any optimization services or guidelines to improve performance and make the website and mobile app faster and lighter for users?
You may have reviewed the item from our demo site, where all panels — Admin, Seller, Customer, and Delivery Boy — are publicly accessible for demonstration purposes. As a result, the demo may run slower than it would in a real-life environment. Once you complete your purchase, we’ll provide detailed guidance on performance optimization along with comprehensive documentation for proper cache management to ensure your site runs smoothly and efficiently.
Thank you for your explanation. However, I haven’t purchased the system yet — I’m still testing it through your demo version. The demo feels quite slow even though it doesn’t contain many products or users. I also noticed that many other users in the comments have mentioned the same issue, which makes me a bit concerned.
I truly appreciate your continuous updates and the wide range of powerful add-ons you release — this shows how dedicated your team is. But the overall performance and page loading speed seem to be the only worrying point for me at the moment.
Since I’m very interested in purchasing your system, could you please arrange a private demo or share an example of a live store running smoothly, so I can test the real performance before making my final decision?
Yes sure, You can check this site which is using on real life eCommerce business https://www.hellojunior.xyz/
Thank you for sharing the live website example — it looks great. However, I would also like to test the mobile applications (Android & iOS) that are connected to a real, active website using your system.
Could you please share a live store that has both the website and the mobile apps running together, so I can test the full performance and user experience on both platforms?
We’ve already provided extensive support, and our live demo is available for you to test every feature in real time. With nearly 10,000 active users, this item has earned the trust of a global community.
As one of the pioneering and most experienced eCommerce PHP script developers on the marketplace, our product stands among the best-selling PHP scripts, including its mobile app version. We believe this track record itself speaks for the quality and reliability our customers can trust.
Thank you for your reply. I understand that the live demo is available for testing, but as you mentioned, there are already nearly 10,000 active users of this system. It would be great if you could share a few real websites and mobile apps that are actively using your product, so I can see their real-world performance and stability.
Many other developers showcase some of the successful projects built with their scripts, and this helps potential buyers better understand the quality and scalability of the system.
Would you please share a few examples like that?
Yes, we’ve already shared a live example from one of our valued customers. However, as per Envato’s privacy policy, we’re not allowed to showcase client projects publicly in the comment section. We always prioritize our customers’ privacy and maintain strict confidentiality in every project.
Thank you for your response. However, this sounds a bit concerning, because other companies on CodeCanyon have publicly shared links to real websites and mobile apps built with their scripts — and they actually take pride in showing those successful projects. This doesn’t seem to violate either Envato’s privacy policy or CodeCanyon’s rules.
That said, if sharing it publicly is an issue, you can kindly send me the link privately by email or through my personal page. I’d really appreciate seeing a real example before making a final decision.
You can send us support ticket from here http://support.activeitzone.com
Please note that our support team is offline on Friday and Saturday. However, considering the urgency, we were available this Saturday (GMT+06) to assist.
“My ticket ID is 3411.”
Why didn’t support send me links to websites and apps?
Ok we will check your support ticket and will respond from there.
Hello Active eCommerce Support Team,
I hope you are doing well.
I contacted you about 10 days ago, but I have not received any response yet. My request is simple and important before making a purchase:
I need real, live websites and mobile applications that are currently running in the market and built using your Active eCommerce solution. Not demo versions, but actual projects used by real customers.
This is essential for me to evaluate stability, performance, and real-world usage.
If there is no response for such a basic request, it becomes concerning regarding future support—especially if I face technical issues after purchase.
Please provide a list of real live websites and mobile apps built with Active eCommerce, or confirm if such examples are not available.
Would you please mention your support ticket no?
Ticket number 3411
Dear sir
This project in delivery issues our suggestions. This script keep order near pickup point assign
1. Sellers sellers assign near pickup point 2. Pickup man qr code scan products verify 3. Branch hub transfer 4. Branch products pick verify admin/ staff 5. Branch assign delivery man 6. Delivery man deliver verify OTP code customer 7. customer signature
We are noting your each point carefully. If possible we will implement gradually.
After the 10.0.0 update the site is running very slow, on the frontend when I click on any category it takes forever before it loads .
Are you using cache memory for the system?
Im not sure what that means, if you could kindly explain what I need to do I could figure out how to do it. Is there an option at the backend to do that ?
Have you added an AI feature for product publishing?
About which feature your are demanding AI for product listing?
Hello sir still waiting for ticket num 3314
Already you ticket has been replied.
Notice: If you’ve already communicated with us through the support zone, please continue using that single platform for your item support. Requesting assistance from multiple channels at the same time can cause confusion and may extend the overall support response time.
ok sir
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