Hi FlorenceGee

Yes, please send those license keys via PM: https://codecanyon.net/user/fe_support so we can deactivate them across all of the sites.

Best Regards,
Victor

Hi danideu

Thank you for choosing Filter Everything PRO.

To sum this up, you have a custom CPT called “collection” with custom fields applied to it. The Elementor part with the most likely grid loop is also understandable.

However, this part is very confusing:

- If the user accessing the page is an administrator: Enter “author” in the filter (dropdown and predictive search within the dropdown), but the label must be “artist” and “location” (predictive search).
- If the user is not an administrator: Enter only “author” in the filter (dropdown) with the label “artist.”

We do not understand what is going on there or how it is supposed to work. If you can provide a reference to a page with such functionality, or send a link to a video explaining and showing how it works with the admin user, we can provide more information on it.

If you are using any type of membership plugins, they might apply changes that prevent certain content from being displayed to users. You can temporarily deactivate such a plugin to check it.

If you are applying multiple filter sets on the same page, you need multiple shortcodes or filter widgets to display them all. If only one filter set is applied on the page, it will be displayed in only one shortcode or filter widget. Even if you have 10 shortcodes on the page with IDs, the filter set will appear only in the first one that is processed during page rendering. The rest will be empty.

Best Regards,
Victor

Hi elena426

Is there any reason why you kept the GET parameters on your site for pages instead of configuring the permalink structure in WordPress settings (Settings > Permalinks)?

You can send the credentials to the wp-admin dashboard following this document. So we can check the filters on the page where they are not working in order to provide more information about the issue.

Best Regards,
Victor

Hi calanita

If you are referring to this case: https://codecanyon.net/comments/31772828 the answer was provided in that comment thread, so we can check it on the site by only changing the FE plugin settings.

If your site crashed, you might want to check the debug.log file to see what caused the crash. Restore the site, and provide credentials so we can check the FE settings.

Best Regards,
Victor

Hi desenvolvimentoCSW

Please send your license key that you are using for plugin activation via PM: https://codecanyon.net/user/fe_support

So we can deactivate it across all sites, and you can activate it only on the required ones.

Best Regards,
Victor

Hi aintzerga

You can use AJAX filtering to avoid refreshing the filtered page, and as far as we can see, it is already turned on.

The only issue you’re experiencing is that the image is not displayed after filtering. This happens because the JavaScript code responsible for displaying those images with animation is not AJAX-compatible by default. For a solution, please check the instructions on this page: https://filtereverything.pro/resources/ajax-instructions-only/#ajax_related_problems

You need to find the JavaScript function that initializes the image display with animation and place it inside the “code wrapper” provided in the instructions, specifically, the last one on the page. This ensures the function is reinitialized after AJAX filtering.

Or you can use a little bit of a workaround, using simple CSS like this:

.js_active .grid-image {
    opacity: 1 !important;
}

Best Regards,
Victor

Hi Victor.

I’ve added the CSS code you provided to the Elfold theme options, and now the images load, but the format of the images has changed from square to rectangular. How can we maintain the image format when filtering?

Thank you.

Well, it is a quick workaround, not ideal, as we do not know what exactly this JS code is doing. So you might want to contact the theme support and ask them which function you can use in this code wrapper>

jQuery(document).on('ready', function(e){
    /* Plugin function to re-init, e.g. jQuery("[data-fancybox]").fancybox(); */
});

So after AJAX filtering, this JS code will reinitialize and apply all of the required changes to the images. Usually, the theme support should provide such information without any issues. It could be lazy loading for images or something like animations. But most likely, just looking at the page, they’d know what it is.

Best Regards,
Victor

thank you, we are fixing our seo rules . But now our license is locked! please help

You need to enter the license key in the License tab under Filters > Settings > License.

Please use incognito mode in your browser during this process!

In order to get the License key for the Filter Everything PRO plugin, simply head to Filters -> Settings -> License and click the “Get your License Key” button.

It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.

Best Regards,
Victor

Hi fdonunezb

We have checked the site, and the “Filtro2 productos” filter set was applied to all archive pages.

However, we placed it on the specific archive page (the one that you have sent us), with the correct query selected in the “What to filter” area, and it seems to be filtering correctly now.

You will need a separate filter set for each archive page, as they are using unique queries since they were created via Elementor.

Best Regards,
Victor

Hi channeldoubler

Could you please provide more detailed information on what you mean by that?

If you are referring to how to display the filter on pages created with Elementor, you can use either shortcodes: https://filtereverything.pro/resources/shortcodes/

Or use the Filter widget (Filter Everything – Filters). You can manually find it in the left widget panel while editing the page with Elementor (WordPress section). Please note that it won’t appear in search results.

Best Regards,
Victor

In that case, you can check the following on the site:

1) Make sure the correct query is selected in the “And what to filter” section of the filter set.
2) Try placing the filter set on the exact category page and test it. Archive pages may use unique queries.
3) Check the database for corrupted attribute data.
4) Turn off all caching solutions during testing and update the filter sets.
5) Disable all custom code, plugins, and themes, leaving only WooCommerce and the Filter Everything plugins active. Use the default WP 2025 theme for testing. If filtering works correctly, re-enable plugins, custom code, and your current theme one by one to identify the exact step where it stops working properly.

There is no default approach, as each case is unique. If none of the above steps help, you can use a staging site where the same issue occurs, so we can check it.

Best Regards,
Victor

Hi Victor Your instructions are a bit above me I cannot disable all custom code…impossible !!

if you get in…i am worried you do not know my web site…there is a lot of programing

would you like to go inside to look at the plugin setting and see if anything is off

or i can send you a video inside my system and take images of your plugin settings See maybe something is off

Have a wonderful day.

Hi calanita

As we mentioned, if you create a copy of the site on a staging domain, we can debug it without any concerns about the live site.

However, if that’s not possible, we can check the live site while only accessing the plugin settings.

Please ensure you have backups. In general, debugging live sites is not recommended, but we can proceed safely by only reviewing the plugin settings and updating them if needed. The rest of the plugins and technical setup will not be touched.

Best Regards,
Victor

Hi countermare

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Best Regards,
Victor

That would probably work! Would you please confirm if this option is only available in the PRO version? Im currently not seeing it in the free, but maybe Im missing something.

Thank you for your help!

Hi homefieldm

The term search field is available in both versions. However, for term search within dropdowns, you need the PRO version, as it relies on the improved dropdown styles. Standard HTML dropdowns don’t support this functionality; it requires Select2, which is already integrated in the PRO version.

Also, in the Free version, you can create only one filter set, which can be displayed on archive pages of a filtered post type, working only with the main query. If page builders are involved, then the PRO version is the better choice, as it supports working with custom queries.

Best Regards,
Victor

Thank you so much!!

Hi webconsulthub1

Try using another theme, such as the default Twenty Twenty-Five theme, and also make sure to select the correct list in the “And what to filter” setting. This can be strictly connected to the theme functionality or the chosen list in the filter set settings.

Best Regards,
Victor

Hi RyanHouseofType

Thank you for choosing Filter Everything PRO.

Elementor’s search won’t find the widgets related to the filtering plugin.

You can find them in the WordPress section, located in the Elementor widgets area on the left side while editing the page with Elementor.

Best Regards,
Victor

Thanks for the help, Victor.

Hi Sophie

Seems like you have some code that is interfering during the building of the filtered URL, so it is only working with the stock status filter. Some type of third-party plugin functionality or custom code is connected to it. If we use the simple GET parameters, it works as it should without any redirections: https://luxurywatcheswimbledon.com/product-category/watches/?fe_status=instock

But if we use the permalink structure, some functionality redirects the filtered page to the main homepage.

So, you can turn off all of your plugins and other custom code to find the one that is causing this, including all permalink-related plugins and themes.

Or you can use this code to turn off the permalinks functionality in our plugin and use the GET parameters:

define( 'FLRT_PERMALINKS_ENABLED', false );

Best Regards,
Victor

Hiya, ok I’ve added that code into the theme’s functions.php file and it seems to be working. I think this is the best thing to do as the other plugins are needed and there are a lot of other plugins in use and I don’t want to open that Pandora’s box!

Thank you for your help

Hi Sophie

Yeah, the bigger and more complex the site (especially with a specific configuration), the safer option is to avoid altering individual parts. Changing one section can easily cause issues elsewhere, since everything was likely set up that way for a reason.

In any case, we’re glad to hear that it helped fix the filtering issue.

Best Regards,
Victor

Hi noftech

Thank you for choosing Filter Everything PRO.

Do you see any errors after the page refreshes? Usually, there should be some type of error message if something is wrong.

First things first: license key vs purchase key (they are two different things)

Please use incognito mode in your browser during this process!

In order to get the License key for the Filter Everything PRO plugin, simply head to Filters -> Settings -> License and click the “Get your License Key” button.

It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.

If using the license key is still not working, please check the error you’re getting here: https://prnt.sc/44k7olA62G7Q

Best Regards,
Victor

Hi digitalm134

You need to create two filter sets, one for English and one for the other language, and add the appropriate titles in each set. For example, if the English version uses “Color” as a filter title, the Dutch version should use the Dutch title for the color filter. In the WPML, the settings for Filter Set translations should be chosen exactly like on this page: https://filtereverything.pro/resources/with-wpml-polylang/

Each filter set should contain its own filters. Adding a translation to a filter set does not automatically copy the filters to the translated version; you need to add them manually by opening the translated version of the filter set directly, not via the translator.

If you want us to check your filter settings, you’ll need to extend your support period so we can provide instructions on how to securely share the credentials. This will allow us to check the issue directly on your site.

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor

Hi jellew4

Thank you for your interest in the Filter Everything plugin.

If you are using the PRO version of the plugin, please make a request from the account where the plugin was purchased.

Best Regards,
Victor

Hi webconsulthub

Thank you for your interest in the Filter Everything plugin.

If you are using the PRO version of the plugin, please make a request from the account where the plugin was purchased.

Best Regards,
Victor

Hi mansooryousaf

Well, as far as we can see, on the provided page, the plugin works just fine with the robot tags: https://prnt.sc/N6fX8RAddVb8

The issue is that something else is applying the robots tags to the page as nofollow/noindex. The filtering functionality is applying the correct tags, so the incorrect ones are likely coming from another plugin, theme setting, or custom code.

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor

Hi nateprice

Thank you for choosing Filter Everything PRO.

Yes, you can update your AI information to reflect that the latest plugin version is 1.9.1 (as of now), so it won’t provide false information. Overall, the AI’s accuracy is about 50/50 when it comes to the quality of information provided.

If you’re facing any issues with setting up the filters or anything else, please let us know the specific problems. Don’t rely solely on the AI, as we have the real, up-to-date information on the plugin. What it can and cannot do at this time. We can also help set up a working example on the required page instead of trying to fix issues based on incorrect AI suggestions.

Best Regards,
Victor