16270 comments found.
Hello Team any shipping method avble no lick shipprocakt in india .
Thanks for your interest regarding our item. We will release shiprocket addon soon.
Hi there, I’m currently running Active eCommerce CMS version 9.9.8. When I try to update to version 10.0.0, the system shows this error:
“Could not update. Please check the compatible version.”
It seems the update requires version 9.9.9 first, but I can’t find that version in my CodeCanyon downloads.
Can you please provide either: 1️⃣ The 9.9.9 update package, or 2️⃣ Confirmation that 10.0.0 can be installed directly from 9.9.8 with no issues.
I already made a full backup of my system. Thanks in advance — looking forward to your guidance.
Ticket ID: 3257
Our support team already responded you with the details. The update was half done so it makes issue. Our support team already send you the proper instruction to solve the issue. Please follow the support ticket.
Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
From which version you were intended to update the item? Did you update the item manually? or use the regular update process? or you tried both way?
Hello active team, you are doing a wonderful work and we all appreciate your efforts in making this e commerce program a perfect one.
However, there seem to be some little oversight on the following:
1) When you click on view all pre order products it’s shows something went wrong.
2) when user try to register and imputed the email address, it actually sends verification code to the email but the there is no screen to put the code, instead this message is displayed on your screen and that’s all.
“{status code sent successfully.”}”
I know this is an oversight and I trust you will do justice to it as soon as possible.
thanks once again for the good work. do have a wonderful week
Do you purchase pre order addon? If you purchase already then please send us item support ticket with purchase code from here http://support.activeitzone.com
How do you auto update the software as the only way I can see in my system is uploading the file, entering the license key and system key. I am an old version of 10.00 however there is another 10.00 that fixes bugs with footer not updating. I’ve already created ticket. Ticket ID: 3256
Already our support team assist you. Please follow the instruction what is sent from support ticket.
Everyone is complaining about the 500 error. I’m complaining too; the 500 error should not occur. Please do something to prevent this issue.
We truly appreciate your feedback. Please note that this issue isn’t common — we currently have over 9,000 active users for this item, and only a few have reported similar difficulties, often due to improper setup or server configuration.
To ensure you receive the best possible assistance, please submit a support ticket through our official portal: http://support.activeitzone.com
I performed the update, But this message appears to me and I cannot access the dashboard or anything
Oops! An Error Occurred The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
I encountered this issue — please help me resolve it.
I performed the update, But this message appears to me and I cannot access the dashboard or anything:
Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused
I encountered this issue — please help me resolve it.
From which version you were intended to update the item?
From V9.9.9 , The same error appears with the update to version 10, dated October 23, 2025, and the latest version, dated October 28, 2025. I want a solution to this error. I want to upgrade to version 10.
How did you approach to update the item? Did you use admin panel for the update or tried for manual update?
Both manual and automatic methods were used, but the database was not imported.
Here’s the situation — using both processes at once can create conflicts and unnecessary confusion. To resolve this smoothly, simply follow our official update procedure step by step as outlined in our update instructions. That’s all you need to ensure a clean, error-free update experience. So we suggest you for download the files once again then try again by maintaining the update instruction. I hope you will get solution.
User Not show this pgae ”/all-preorder-products” .Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
https://shakherhat.com/all-preorder-productsPlease send us item support ticket with all purchase code. Our support team will check and if we get any issues we will solve soon.
HI, Your New update is not working properly, even you send update two times. still people are in trouble with your update. so please work on it and release new update.
Please note that this issue isn’t common — we currently have over 9,000 active users for this item, and only a few have reported similar difficulties, often due to improper setup or server configuration.
To ensure you receive the best possible assistance, please submit a support ticket through our official portal: http://support.activeitzone.com
When you have given the option while uploading the product that this product is available for cash on delivery or only prepaid order, then you have to create a notification for this on the curt page and also on the checkout page so that the customer can easily understand that if he likes the cash on delivery product, then he can skip this product. This is quite a big confusion.
You are already communicated with on support zone. So please continue on there please.
I know my support has expired. And the update is really good. I just installed the latest update. got an error [2025-10-26 16:47:38] local.ERROR: file_get_contents(/home/hellobazar/public_html/sqlupdates/v1001.sql…...... ] The problem is there isn’t any v1001.sql file in the sql update folder. am i the only one facing this problem? I found another problem, the uploaded photo broke after the upload. im using webp conversion.
Based on your comment, it appears the issue may have occurred due to an improper database upload process. We also recommend checking your server’s memory limit, as configuration issues there can sometimes cause similar problems.
Since we’ll need to review your setup directly to identify the exact cause, please submit a support ticket through our official portal: http://support.activeitzone.com
how to reset or chnage the liscenes
Remove your codes from previous domain and then activate to new domain. That’s it.
I don’t have access to the old domain
Please send us the domain you are using right now.
Where here
Please reset my license
Remove the code from your previous domain. That’s it.
I don’t have acess from this domain anymore
This is your domain and if you lost this then how can we help you?
Reset my license on your server it’s my script I can’t install again D.
We are not allowed to do that. For license issue you can contact to envato marketplace authority.
Can you give Me direct link my licenses is stolen from me I need to reset it
Did you try to install and activate this item to another domain?
can have parcel delivery feature?
Thanks for your interest regarding our item Yes it have separate panel for delivery boy and also it have separate delivery boy mobile apps too.
How to auto update active e-commerce
Do you purchase this item yet?
Yes, vaia another email
It would be nice to make comment from buyer account.
Your new update has arrived, but upon updating it, the old website version has crashed and error 500 is being displayed. All other customers are also facing the same problem…. My complain ID #3254….. If you fix error 500 in the next update, then fix this issue as well. Virtual and wholesale product with custom review.
Based on your issue, it appears that this is not a general or global problem. Please note that we provide the item only — the server environment and its configuration are managed by the customer. The successful operation of a project also depends on server-side factors and the update process, which are beyond our control.
For such individual or server-specific issues, a valid support pack is required so that our team can review your server status and proceed with troubleshooting accordingly. It would not be fair to offer item support to non-supported customers at the expense of those with active support coverage.
I have a question for you, . The previous update was working perfectly. Does this update include server changes? I have read the documentation and according to it, the server position is the same as the previous server position. If there is any change, please let me know and I will change it and check.
You are already communicated with on support zone. So please continue on there please.
Someone dropped said this here.
I know that google maps is technically implemented but surely having google maps feature where you can simply search up you’re address like other ecommerce sites instead of picking the latitude and longitude. Any plans to do this as this would become tedious for the customer if that is the only way to select their address.
I think it’s same here and I was looking for way to even disable it, shopping should be easy and fast not every customer is tech wise
Why are you copying and pasting someone else’s comment again? That issue was already addressed — please check the previous response instead of repeating it. It’s kind of spamming approach which is even not legal on marketplace. Reposting like this only wastes valuable support time, which is neither reasonable nor professional.
I didn’t know it was fixed because I didn’t see it in the updated list sorry my bad… But for the image u have not said anything
How can we add custom review on wholesale product and virtual products …... Five to six updates have come out. I said you will fix it automatically, but it hasn’t been fixed yet.
We have not stated that the custom review feature is available for auction, pre-order, or wholesale products. Therefore, this is not a bug as you mentioned. However, we plan to extend this feature to all product types in future updates. According to your account details, your support period ended on 19 September 2022 — nearly 33 months ago. Since then, we’ve released 70+ powerful updates packed with new features, enhancements, and innovations — all built through our continuous development and expertise.
To stay updated and continue enjoying dedicated support, we warmly encourage you to renew your item support package and keep benefiting from our ongoing improvements.
Can your system be deployed in AWS? Is there a tutorial?
Yes this is available for this item.
According to your account details, your support period expired in September 2021 — over 50 months ago. During this time, you’ve received 90+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience.
To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
What was the content of today’s update?
?
We identified an issue with the version number display in the admin panel footer, which was caused by an addon compatibility conflict. This issue has now been resolved and updated in the latest release.
Big fix: Although I enabled email verification and its clearly visible on the sign up page for customers, I will simply able to just sign up without having to verify my email and receiving a code. This completely defeats the purpose of it and therefore spam bots can still sign up.
Already you connected with us on support zone so please mention this point too on there. Our support team will co-operate with you. No worries.
