16254 comments found.
i change my hosting & now upload failed error on update , how to fix ?
How did you approach to update the item? Did you use admin panel for the update or tried for manual update?
copy the file manager files & move to new host, export database sql file then import sql and i see installer run then i finish it and upload the exiting db
It means you didn’t use the installer or updater for this update. Right?
For technical item support please send us item support ticket from here http://support.activeitzone.com
This is an error from your activation system https://activeitzone.com/activation/ not an error from my website
If you load your activation required data properly then it must not make any serious issue. For more we need to test this from your project. So you can send us item support ticket from here http://support.activeitzone.com
Dear Active eCommerce Team,
A few days ago, I received the new massive update — it was truly amazing! I really appreciate your hard work and dedication to continuous improvement.
However, I had mentioned a few months ago that while rejecting a seller, product, or banning a seller, there should be an option to add a “note” or “reason”. This would help sellers understand why their request or product was rejected, allowing them to correct their mistakes next time. Unfortunately, this feature hasn’t been added yet. It would be really helpful if you could include it in an upcoming update.
Secondly, I’d like to suggest a new feature: Currently, most eCommerce platforms allow sellers to use AI assistance for writing product descriptions (e.g., AI-generated bullet points or SEO-optimized texts). If you could integrate such an AI tool directly into the product description editor, it would take Active eCommerce CMS to the next level!
Overall, I’m very happy with the recent updates — please keep up the great work!
Thanks & Best Regards, Omar Faruk (ProUserInWorld)
Thanks for your appreciation. Yes we are noting your points with priority basis. Gradually all of those will be implemented.
Hi there, I’m currently running Active eCommerce CMS version 9.9.4. When I try to update to version 10.0.0, the system shows this error:
“Could not update. Please check the compatible version.”
It seems the update requires version 9.9.9 first, but I can’t find that version in my CodeCanyon downloads.
Can you please provide either: 1️⃣ The 9.9.9 update package, or 2️⃣ Confirmation that 10.0.0 can be installed directly from 9.9.4 with no issues.
Did you try to update the item manually? Did your all sql column were uploaded properly?
Yes, of course I tried to update it manually and I know how to update it manually and I have updated the old version of the app many times but at this time I think I have not updated some versions in between and I do not know where I will get the official versions of the app because I do not download any third party inauthentic versions that is why I bought the official script of the app from CodeGen and I always update the app from the official update so tell me where I will get the previous updates or if the 10 version is not being updated now because of the update I have done what is the solution because the lifetime update is free from the app for life so it is my right to take advantage of it
Of course — your purchase includes lifetime access to updates, that’s your right as a valued customer. You should already be able to download the latest version directly from your CodeCanyon account.
If you follow the standard update process, everything should run smoothly. However, please note that server-side configurations are outside our support scope, as they vary from one hosting environment to another.
That’s exactly why Envato introduced the item support system — to ensure customers receive dedicated technical assistance and a better overall experience.
Hello Team any shipping method avble no lick shipprocakt in india .
Thanks for your interest regarding our item. We will release shiprocket addon soon.
Hi there, I’m currently running Active eCommerce CMS version 9.9.8. When I try to update to version 10.0.0, the system shows this error:
“Could not update. Please check the compatible version.”
It seems the update requires version 9.9.9 first, but I can’t find that version in my CodeCanyon downloads.
Can you please provide either: 1️⃣ The 9.9.9 update package, or 2️⃣ Confirmation that 10.0.0 can be installed directly from 9.9.8 with no issues.
I already made a full backup of my system. Thanks in advance — looking forward to your guidance.
Ticket ID: 3257
Our support team already responded you with the details. The update was half done so it makes issue. Our support team already send you the proper instruction to solve the issue. Please follow the support ticket.
Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
From which version you were intended to update the item? Did you update the item manually? or use the regular update process? or you tried both way?
Hello active team, you are doing a wonderful work and we all appreciate your efforts in making this e commerce program a perfect one.
However, there seem to be some little oversight on the following:
1) When you click on view all pre order products it’s shows something went wrong.
2) when user try to register and imputed the email address, it actually sends verification code to the email but the there is no screen to put the code, instead this message is displayed on your screen and that’s all.
“{status code sent successfully.”}”
I know this is an oversight and I trust you will do justice to it as soon as possible.
thanks once again for the good work. do have a wonderful week
Do you purchase pre order addon? If you purchase already then please send us item support ticket with purchase code from here http://support.activeitzone.com
How do you auto update the software as the only way I can see in my system is uploading the file, entering the license key and system key. I am an old version of 10.00 however there is another 10.00 that fixes bugs with footer not updating. I’ve already created ticket. Ticket ID: 3256
Already our support team assist you. Please follow the instruction what is sent from support ticket.
Everyone is complaining about the 500 error. I’m complaining too; the 500 error should not occur. Please do something to prevent this issue.
We truly appreciate your feedback. Please note that this issue isn’t common — we currently have over 9,000 active users for this item, and only a few have reported similar difficulties, often due to improper setup or server configuration.
To ensure you receive the best possible assistance, please submit a support ticket through our official portal: http://support.activeitzone.com
I performed the update, But this message appears to me and I cannot access the dashboard or anything
Oops! An Error Occurred The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
I encountered this issue — please help me resolve it.
I performed the update, But this message appears to me and I cannot access the dashboard or anything:
Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused
I encountered this issue — please help me resolve it.
From which version you were intended to update the item?
From V9.9.9 , The same error appears with the update to version 10, dated October 23, 2025, and the latest version, dated October 28, 2025. I want a solution to this error. I want to upgrade to version 10.
How did you approach to update the item? Did you use admin panel for the update or tried for manual update?
Both manual and automatic methods were used, but the database was not imported.
Here’s the situation — using both processes at once can create conflicts and unnecessary confusion. To resolve this smoothly, simply follow our official update procedure step by step as outlined in our update instructions. That’s all you need to ensure a clean, error-free update experience. So we suggest you for download the files once again then try again by maintaining the update instruction. I hope you will get solution.
User Not show this pgae ”/all-preorder-products” .Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
https://shakherhat.com/all-preorder-productsPlease send us item support ticket with all purchase code. Our support team will check and if we get any issues we will solve soon.
HI, Your New update is not working properly, even you send update two times. still people are in trouble with your update. so please work on it and release new update.
Please note that this issue isn’t common — we currently have over 9,000 active users for this item, and only a few have reported similar difficulties, often due to improper setup or server configuration.
To ensure you receive the best possible assistance, please submit a support ticket through our official portal: http://support.activeitzone.com
When you have given the option while uploading the product that this product is available for cash on delivery or only prepaid order, then you have to create a notification for this on the curt page and also on the checkout page so that the customer can easily understand that if he likes the cash on delivery product, then he can skip this product. This is quite a big confusion.
You are already communicated with on support zone. So please continue on there please.
I know my support has expired. And the update is really good. I just installed the latest update. got an error [2025-10-26 16:47:38] local.ERROR: file_get_contents(/home/hellobazar/public_html/sqlupdates/v1001.sql…...... ] The problem is there isn’t any v1001.sql file in the sql update folder. am i the only one facing this problem? I found another problem, the uploaded photo broke after the upload. im using webp conversion.
Based on your comment, it appears the issue may have occurred due to an improper database upload process. We also recommend checking your server’s memory limit, as configuration issues there can sometimes cause similar problems.
Since we’ll need to review your setup directly to identify the exact cause, please submit a support ticket through our official portal: http://support.activeitzone.com
how to reset or chnage the liscenes
Remove your codes from previous domain and then activate to new domain. That’s it.
I don’t have access to the old domain
Please send us the domain you are using right now.
Where here
Please reset my license
Remove the code from your previous domain. That’s it.
I don’t have acess from this domain anymore
This is your domain and if you lost this then how can we help you?
Reset my license on your server it’s my script I can’t install again D.
We are not allowed to do that. For license issue you can contact to envato marketplace authority.
Can you give Me direct link my licenses is stolen from me I need to reset it
Did you try to install and activate this item to another domain?
can have parcel delivery feature?
Thanks for your interest regarding our item Yes it have separate panel for delivery boy and also it have separate delivery boy mobile apps too.
How to auto update active e-commerce
Do you purchase this item yet?
Yes, vaia another email
It would be nice to make comment from buyer account.
Your new update has arrived, but upon updating it, the old website version has crashed and error 500 is being displayed. All other customers are also facing the same problem…. My complain ID #3254….. If you fix error 500 in the next update, then fix this issue as well. Virtual and wholesale product with custom review.
Based on your issue, it appears that this is not a general or global problem. Please note that we provide the item only — the server environment and its configuration are managed by the customer. The successful operation of a project also depends on server-side factors and the update process, which are beyond our control.
For such individual or server-specific issues, a valid support pack is required so that our team can review your server status and proceed with troubleshooting accordingly. It would not be fair to offer item support to non-supported customers at the expense of those with active support coverage.
I have a question for you, . The previous update was working perfectly. Does this update include server changes? I have read the documentation and according to it, the server position is the same as the previous server position. If there is any change, please let me know and I will change it and check.
You are already communicated with on support zone. So please continue on there please.
Someone dropped said this here.
I know that google maps is technically implemented but surely having google maps feature where you can simply search up you’re address like other ecommerce sites instead of picking the latitude and longitude. Any plans to do this as this would become tedious for the customer if that is the only way to select their address.
I think it’s same here and I was looking for way to even disable it, shopping should be easy and fast not every customer is tech wise
Why are you copying and pasting someone else’s comment again? That issue was already addressed — please check the previous response instead of repeating it. It’s kind of spamming approach which is even not legal on marketplace. Reposting like this only wastes valuable support time, which is neither reasonable nor professional.
I didn’t know it was fixed because I didn’t see it in the updated list sorry my bad… But for the image u have not said anything
