8944 comments found.
Hi there, I get a 404 error when I try to filter products on this page: https://www.valeo.com/en/valeo-technologies-portfolio/. Example: https://www.valeo.com/en/valeo-technologies-portfolio/fe_domain-conventional-powertrain/.
I don’t think I’ve changed anything recently and it used to work fine. Any ideas?
Thanks for your help.
Hi cviale
Can you please send the credentials to the wp-admin dashboard following this document so we can check it? (for this exact site)
Best Regards,
- Victor
Hi victor, Unfortunately the connection to the back office is restricted by IP address and I cannot add a new one. Do you have any tips I can try? Maybe I can share some screens?
Thanks;
Maybe caching or permalinks again, as we remember we fixed it on the staging site, but we are not sure how it is configured on the prod site. Also, any permalink plugins can do such an issue.
Best Regards,
- Victor
Yes, last time in the test environment you disabled the friendly URL:
“We have to turn off the URL-friendly permalink manager from our plugin, the code is in the code snippet plugin, as it conflicts with one of the plugins on your site that changing permalinks.”
How can I do that in prod?
Thanks.
Hi Tiffanyvdhoven
You can place this code in the code snippet plugin or functions.php:
define( 'FLRT_PERMALINKS_ENABLED', false );
Then go to the filter set and hit update.
Best Regards,
- Victor
Thanks, it worked 
Hi, I’ve sent you log in details following the instructions posted.
We’re having a problem with the filters on our site, as they will not show where we would like them to show. Are you able to please help us?
We have configured a widget on the page: https://www.encoder-technology.com/products/encoders/
From what we can see, this is set up correctly according to the instructions, but it does not display on the site.
TIA & look forward to hearing back from you.
Hi Fred8890
Your credentials do not allow us to log in to the wp-admin dashboard with full admin access in order to check it. Please fix the credentials so we can check it.
Best Regards,
- Victor
Same behavior, we just enter login and password, hit login, and get redirected to the main page, when we try to use wp-admin seems like there is some 302 rule that redirects us back to the main page.
Best Regards,
- Victor
Victor,
Apologies. I’ve just updated the PW and sent to you again and checked the login works, which it just did for me, sorry for the messing around!
We have checked the page – https://www.encoder-technology.com/products/encoders/ the issue is there is no filter widget on this page. If you go to customize and choose widgets, there are only widgets in the footer, if you place a filter widget there, you can see your filters.
Best Regards,
- Victor
Victor,
There is one in the code, though, so why is it not showing?
This code is directly from that page:
type="\FilterEverything\Filter\FiltersWidget" _filtereverything_filter_filterswidget__title="" _filtereverything_filter_filterswidget__show_count="on" _filtereverything_filter_filterswidget__chips="off" _filtereverything_filter_filterswidget__horizontal="off" _filtereverything_filter_filterswidget__cols_count="3" margin_top="" margin_right="" margin_bottom="" margin_left="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" fusion_display_title="yes" fusion_padding_color="" fusion_bg_color="" fusion_bg_radius_size="" fusion_border_size="0" fusion_border_style="solid" fusion_border_color="" fusion_divider_color="" fusion_align="" fusion_align_mobile="" /]Which is Avada short code for the widget element, but it does not show, despite it being added as an active widget.
This is the product category page called “encoders”. The code has been formed on the “Encoders” post, for reference.
Any ideas…?
Can you give us a link where we can edit this template, so we can see exactly how it is pulling the data in the sidebar?
Best Regards,
- Victor
Yes, if you go to posts, go to “Encoders” post, there you can use the live builder to add the widget, which we’ve done as you can see from the generated code from the default editor after building using the block builder. We’ve then just copied that code into the category page to generate this. Just the widget does not seem to carry through no matter what we try, even with the above code live on the page.
Hope this helps; let me know…
Try to edit that template, and add some text there to see if it will get displayed.
Best Regards,
- Victor
Hi Victor,
Yes, it definitely works, we made significant changes 2 days ago that are all live instantly without any issues, the only thing that does not work is the filter widget, everything else functions perfectly.
Please try to add here any text – https://prnt.sc/aExO1HP85kQ- we have edited the product categories template, and we failed to make some changes.
Best Regards,
- Victor
Victor,
Ok, text added…
Good now please go one more time where you added this text and send us a link to it – https://prnt.sc/RoTXdzcJsd-v
Best Regards,
- Victor
It’s the “encoders” post, as I’ve been saying.
Here: https://www.encoder-technology.com/wp-admin/post.php?post=5973&action=edit
Please explain to us why when we edit it and hit update the text is not changing on the page – https://prnt.sc/qXOp-jrcrCXW and page – https://prnt.sc/SCKPMzJk2NCr
Best Regards,
- Victor
Victor,
As explained, we are using this post to generate the short codes and then copying the code from the default editor into the category page, both are titled “Encoders”, the post can be found in “posts” and the category can be found under “Products > Categories”.
Then you should just use shortcode there – https://prnt.sc/9zrVSA6XDC6t
Check it now please.
Best Regards,
- Victor
Thank you, Victor, appreciate your help. Are you able to explain to me what’s happening here? Is that an Avada short code for adding the widget?
So only if that short code is present on the page will the filter show and the settings from the filter page apply?
If not, how is it working?
Apologies…!
Hi Victor,
An issue I’ve just noticed is that when the filter is active, the currently selected filters are not in the sidebar where they might be expected, but on the top left of the page. Are you aware of how I can adjust this?
Thanks again for all your help, much appreciated.
Victor, sorry to message again. We need to change the setup a little bit to use a layout selection, as it’s the only way to get the layout that we need.
When using this option, the filter no longer show.
The way we have it structured is the same as before, but now it’s using an Avada layout (found in the Avada tab under layouts), it doesn’t pull through the filter selection.
Are you able to help with this?
Sorry to have bombarded you with messages. No rush, please get back to us at your own pace.
Have a good one and speak soon…
Hi Fred8890
We can try to help, but please write to us about what you are planning to do this time. Previously, we didn’t know you placed the whole backend Avada Page Builder code in the category description in order to display it on the page. This is a bad practice, including the fact that the description field can sanitize some values and symbols, returning only text data.
If you want to apply some own templates, you can use archive templates, in the theme itself. Or use layouts like you mentioned, as you can apply them on the needed archive pages.
So what we need is a clear description of your plans, how you did it, the link to the page with this implementation, and the link to the layout/template where we can add it (the final level like in our previous case archive description not the post one which didn’t change anything on the page)
Best Regards,
- Victor
I found this message after trying to update the plugin.
“The plugin has been used for over two months without a license key and is now blocked.”
When I enter the license I get the error “This license key already used for two sites.”
The license has always been active on two sites. Now, on both, it doesn’t work.
I can send you the purchase code and the domains on which it was active.
Thanks in advance
Hi MattiaDP
You can send us the license key via PM – https://codecanyon.net/user/fe_support so we can deactivate it across all of the sites, so you can activate it only on the needs ones.
Please follow the instructions on this page: https://filtereverything.pro/resources/license-key-issues/#how_to_get_the_license_key to get the license key.
Best Regards,
- Victor
Thank you for your patience and willingness to help.
Hi, how can I show only Sale products with a checkbox in the filters? I have created one with meta key but it doesnt show me all sale products. Thanks
Hi deepcoding
You can try to enable for this filter from “more options” > use for variations.
Generally, there is no support for accounts whose support period has expired following the support policy.
We will help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.
If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.
Best Regards,
- Victor
Hi, When we apply the filter it reloads the full page. Is it possible to just apply the filter without reloading the full page? We are using a hero section so every time it applies the filter it goes back to the top of the page and customers had to scroll to go the section. This is not great user experience.
Website page for reference: https://oscartravel.ie/holidays/
Hi sundar5050
Thank you for choosing Filter Everything PRO.
You can use the AJAX for it, in order to not refresh the page fully.
Please check this page with the instructions – https://filtereverything.pro/resources/ajax-instructions-only/ make sure you will not skip any steps.
Best Regards,
- Victor
Thanks Victor, we will go through and let you know win case of queries
Hi I have a presales question. On this page https://www.finler.nl/spaarrente/spaardeposito/ I compare all kinds savings accounts. Is it possible to make Looptijd > 1 jaar checked by default when people enter the page? So it must not affect the slug.
Hi scholtobos
Thank you for your interest in the Filter Everything plugin.
Please check this demo page – https://demo.filtereverything.pro/product-category/clothing/women/color-red/brand-hm/c-kind-dress/?max_price=100
For each filter you need to create unique prefix so it will be like this “mysite.com/shop/filter_prefix-red-or-blue/filter_prefix-s-or-m/filter_prefix-samsung/”
Best Regards,
- Victor
Sorry for some reason I can’t see an option to reply to your comment on my query! Here’s a link to the site I’m working on:
https://flankmarchstore.com/As an example if you tick the filters for “WWII” and “Great Britain” there should be no results as there are currently no products that meet both those conditions.
Hi steffan8
Go to the filter set and choose the needed filter > click “more options” and choose from there “AND” logic instead of “OR”.
Best Regards,
- Victor
Hi, (Client brought the Plugin so we are using the pro version) When I apply the filter it reloads the full page. Is it possible to just apply the filter without reloading the full page? We are using a hero section so every time it applies the filter it goes back to the top of the page and customers had to scroll to go the the section.
Website page for reference: https://oscartravel.ie/holidays/
Hi search4anwar
Unfortunately, we do not have any information on which client/agency you are referring to, we kindly request that your client/agency submit the question from their account (where they purchased the plugin). In general we as a support team do not have access to the client base.
Additionally, please ask them to confirm your role as their developer for the projects, so we can continue with you and provide the answers to other requests.
We have encountered similar situations in the past and fully understand the circumstances. Thank you for your cooperation and understanding in this matter.
Meanwhile, please check our documentation – https://filtereverything.pro/resources/
Best Regards,
- Victor
Hi,
I’ve just noticed that on a filter I’ve created, if a user ticks a combination of boxes which should return no results this doesn’t happen. Instead all results are displayed as if no filter was applied. Is there a way to stop this from happening?
Hi steffan8
Thank you for choosing Filter Everything PRO.
Can you please send a link to the page with the issue so we can check it?
Best Regards,
- Victor
Hi, is there away to filter a product block that already has a preselection for a certain product category. I have a single page for a single product category, but the filter doesn’t seem to work when used on a block that is already being filtered.
Or could I already set the filter to only filter products of a certain category?
Hi digitalm134
It all depends on how you display your posts. If you have a query to display only products with categories, it should work fine. If you are using hooks to dynamically change the displayed category, it may cause some issues.
In general, you can send the credentials to the wp-admin dashboard following this document so we can check it, also please send the link to the page with the issue.
Best Regards,
- Victor
Hi Victor, I just sent all the credentials to your support email, including the page I’m have issues with filtering the prefiltered product block. Currently the filter is set to invisible in Elementor because it wasn’t filtering the block at all.
Done – https://prnt.sc/AKvE1nyBp2Zy please check it.
Best Regards,
- Victor
Hi, I’ve same problems with multiple filter set in custom search page template. I’ve created 4 filter set and I’ve set priority, but last filter set not appear. I’ve changed priority, inser shortcode with ID, but nothing. Now, I’ve two questions: 1. There are alternative methods to show filter set in custom template? 2. It’s possibile to edit search field to search in only in title and acf fields values? Thank you so much.
Hi ideaGrafica
Thank you for choosing Filter Everything PRO.
Have you tried to add one more extra filter set on the page? And then check what filters you see.
Best Regards,
- Victor
Hi, yes, I’ve actually 3 other filter sets that are visible, but this last filter set not is. Now I add another filter set with hight priority, but nothing. This two last filter set not are visible.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please send the link to the page with this issue.
Best Regards,
- Victor
Hi Victor message sent. Thank You
Hmm, is there any reason to use so many filter sets on one page? If you want to display one simple filter and a second advanced one with more filters you just need to create two filter sets.
We just want to understand the whole picture, maybe there is an easier way to make it work.
Best Regards,
- Victor
Yes, unfortunately each individual filter must be displayed within its own dropdown. So for example Lifestyle in the lifestyle dropdown, Typology in the type dropdown, etc. The last set of filters, which must be independent, must be the advanced filter in the off-canvas menu.
I hope I have answered your question.
Thank you
Just one more question left where can we edit this area – https://prnt.sc/tJ7I-4Nq-Pks this is the area where you want your filters to be displayed right?
Best Regards,
- Victor
Yes, in this area I should display Advanced Seach filter set. Thank You
You have somewhere two hidden filter widgets on your page, and also you are using not compatible search plugin. We turned it off and placed two filters with a higher priority to display everything correctly on the page. Please check it it is all working now.
Best Regards,
- Victor
Hi Victor, thank you for you work. I’ve three questions: 1. It’s possible to insert dot separator to price filter? 2. It’s possibile to limit search field on title and acf value? 3. In this page: https://carratelli.4madein.com/all-properties/ I’ve insert [chips] shortcode to display selected filter. Now all filter chips are displayed except Typology filter. This filter not displayed. Why? Thank You
Hi ideaGrafica
1) No yet, at least not with the default plugin functionality. But it will be presented in future plugin updates.
2) We are not exactly sure what you mean by the “limit search field on the title and ACF value”
By default, the search field in our plugin uses the WP search algorithms, it does search in the Post content, Title, Excerpt, and Woo product SKU.
If you want to extend it with the new entities or limit it only to certain ones, you will need to write custom code that will extend this logic with the necessary conditions.
For this, you can use the WP hook ”posts_search” to apply the required conditions – https://developer.wordpress.org/reference/hooks/posts_search/ For the needed post type.
Also, you can study the plugin code and check how the SKU search was added (custom field). Here is the SKU search code in case you can’t find it in the plugin(this is the code from the plugin as an example, not a code that gives what you are looking for):
add_filter( 'posts_search', [$this, 'addSkuSearchSql'], 10000, 2 );
public function addSkuSearchSql( $search, $wp_query )
{
if( $wp_query->get('flrt_query_hash') || $wp_query->get('flrt_query_clone') ){
if ( $wp_query->get('wc_query') === 'product_query' || $wp_query->get('post_type') === 'product' /* || $wp_query->get('post_type') === 'product_variation' */ ) {
global $wpdb;
$product_id = wc_get_product_id_by_sku( $wp_query->get('s') );
if ( ! $product_id ) {
return $search;
}
$product = wc_get_product( $product_id );
if ( $product->is_type( 'variation' ) ) {
$product_id = $product->get_parent_id();
}
$search = str_replace( 'AND (((', "AND (({$wpdb->posts}.ID IN (" . $product_id . ")) OR ((", $search );
return $search;
}
}
return $search;
}
Best Regards,
- Victor
Hi Victor thank you very much. Last question: In this page: https://carratelli.4madein.com/all-properties/ I’ve insert [chips] shortcode to display selected filter. Now all filter chips are displayed except Typology filter. This filter not displayed. Why? Thank You
Hi ideaGrafica
Please check if it is displayed now, there was an issue with one of the filters.
Best Regards,
- Victor
Hello,
I’m using the plugin on a website with woocommerce. I have the filter visible in the single-product tab of each product. The problem is that it filters the products that are on that page, i.e. only 1. Is it possible for that filter to filter through all the products and redirect to the /shop/ page where all the products are?
Thanks.
Hi Naftic
Thank you for choosing Filter Everything PRO.
Yes, you can place a redirection filter on the single product pages that will redirect you to the shop page. For more instructions please check this page – https://filtereverything.pro/resources/typical-problems/#redirection_filter_instruction
Best Regards,
- Victor
How can I filter within a group in ACF while in a loop?
For example, I have homes available within a portfolio element and I want to have an external filter where I put the number of rooms in the homes.
Hi onlinemente
Thank you for choosing Filter Everything PRO.
This is a bit complicated to understand what exactly you are trying to achieve. Can you please provide any reference so we can check it and tell you how it can be done?
Best Regards,
- Victor
Hello, I have portfolio items with several properties in a loop (https://www.canvaspropiedad.com/residenciales/atria/ – viviendas disponibles). I need filter them using this data at homepage (https://www.canvaspropiedad.com/). Thanks.
Hi onlinemente
You can use the redirection filter set on the home page by following the instructions from this page – https://filtereverything.pro/resources/typical-problems/#redirection_filter_instruction
Basically, when you choose the needed filter and hit Apply, it will redirect you to this page and display filtered results – https://www.canvaspropiedad.com/residenciales/atria/
But please note, that you should display your posts with one WP_Query, not multiple ones, as it will not work with multiple different queries.
Best Regards,
- Victor
Hi Victor, I’m Norman and I work for an agency that uses the PRO version of filter everything so I wasn’t the one who purchased it.
My concern is that my second filter doesn’t show on the front-end, only the error “No one Filter Set is related to this page. You can configure it in the Filter Set -> “Where to filter?” field.”
I have followed the documentation and other advice to set it to the specific page which is the home page
Please see attached screenshots for clarification. Would like a response, thank you.
https://www.awesomescreenshot.com/image/52353387?key=102027f60b0e4508352936edb97289bc https://www.awesomescreenshot.com/image/52353396?key=63dd95fe3034c5ed5550eb3c6bd2187dHi norman100
Just try to create a clean page with two filter widgets or shortcodes there (not mixed) and apply two filter sets on them, using the same approach in the “Where to filter” If one is still empty, try to apply a third filter set on the same page, maybe you have a hidden filter widget somewhere.
Unfortunately, we do not have any information on which client/agency you are referring to, we kindly request that your client/agency submit the question from their account (where they purchased the plugin). In general we as a support team do not have access to the client base.
Additionally, please ask them to confirm your role as their developer for the projects, so we can continue with you and provide the answers to other requests.
We have encountered similar situations in the past and fully understand the circumstances. Thank you for your cooperation and understanding in this matter.
Best Regards,
- Victor
Hi Victor, luckily it worked. Thank you for the advice. Also, could you help me one last time? I’d be sure to leave a positive review.
The filter doesn’t redirect to the filtered posts page or new page. I’ve tried setting and alternative location in the option but when I try to do that, the filter disappears.
Would appreciate a lot your help. Thank you in advance. I am requesting the login credentials for the account my agency has used to purchase the Pro version. Will update you. again Thank you.
Hi norman100
Please check this page – https://filtereverything.pro/resources/typical-problems/#redirection_filter_instruction
Best Regards,
- Victor
Hi Victor,
Say I want to add multiple filters into one page, how can I do so. I can’t seem to find where the specific id for each filter is located. Do you know where is the id for each filter is located?
Much Appreciation, Norman
Hi Norman
As we agreed earlier, all other support requests are processed only after the client’s/agency’s confirmation. Thank you for your understanding.
Best Regards,
- Victor
Hi,
The plugin does not accept my license code:
e57b3d12-7085-4ac6-8c30-d3a721298f55
I want to activate this on :
https://blueluna.burovloed.nl/After a while, this will be:
https://blueluna.nlCan you help me out?
Thanks!
Kees
Hi Kees
Please follow the instructions on this page: https://filtereverything.pro/resources/license-key-issues/#how_to_get_the_license_key to get the license key.
Best Regards,
- Victor
Hi, I have installed your pro version of the filtering plugin but there is something funny going on with the display of filtered posts.
http://www.shecan.world I am using divi builder for my templates.When i go to the page I have built to host the blog module, and the filter, https://www.shecan.world/category/our-women/ (or click on “ALL women” in the main menu, it shows the industries as a filtering option (ie post categories).
1. When I click on an industry, eg writers (with 8 items), with only 8 items, it refreshes and says it found 8 items and the chip is shown for writers however, Lucy and a large number of other people (who are not listed under writers at all) are showing in addition to the 8 writers. the url https://www.shecan.world/category/our-women/industry-writers/
2. If i stay on writers and I click on another industry, eg property development (12), the chips update, the items quantity (20) is shown, but the filtered results are still showing Lucy and all the others, plus the new category’s items I have selected. url is https://www.shecan.world/category/our-women/industry-property-development-or-writers/
3. If I go on the menu and click on writers directly there – this is a wp generated menu (so it goes to wp post category pages), the correct number of items are returned in the filtered results (
, but the category is not shown in the chips area, and the other industries shown in the filter is limited to only the industries (post categories) that these 8 results are also added too (ie shared categories). url is https://www.shecan.world/category/our-women/writers/
4. If I stay on this page and add more industries, and then remove one industry in the chips, the total number of results still remains 8, even though the quantity says 2 posts found.
5. If i go directly to a filtered page off the main menu – eg https://www.shecan.world/category/our-women/art-design/, it shows the right number and list of results, but when I click on another industry from this filtered page, the found number shows 6, and not the full amount, whilst the filtered results are correct. the industries listed are showing only the shared industries and the url is https://www.shecan.world/category/our-women/art-design/industry-environment/
I have tried linking directly to the slug /category/our-women/industry-art-design in the menu, but this is also causing the same as the above.
I have cleared cache, I have checked the filtered settings, I have changed the where to filter to other options, still makes no difference – I have them set as Categories, all categories. and the divi builder template is displaying tis template on all archive pages as well as category pages,
I am confused as to what is actually going on here. I cant figure it out. Why the wp category pages, and the filtering are not working hand in hand.
I tried to remove industry as the category name in the filtering settings, to try get the filter to work with the wp format for category slugs, category/our-women/writers instead of category/our-women/industry-writers, but it would not allow this to be empty.
Hi anoetic-cbs
Can you please send the credentials to the wp-admin dashboard following this document so we can try to check it and fix some of the things?
Also, please write only one issue at a time in your comments. This way, we can fully resolve the problem, you can test it, and then we can move on to the next one. If we try to work with multiple issues at once, things can become chaotic and it will take much longer to understand and fix everything.
1) Please send the credentials following the instructions that we send you.
2) Write only one issue, so we can fix it you can check it, and then you can write another one, and we can move on like that fixing initially all of the issues.
Best Regards,
- Victor
Hi there, thanks for replying. Credentials for my support request have been sent as per your documentation and backups have been done.
I am not sure how to separate these items into separate items, as they all relate to the filter not displaying the results properly, and I am just giving different scenarios of the same problem, that I have tested.
Well, since you are using Divi for category archives, this is creating a unique query on each of the category pages. So you need to create a separate filter set for each category page, place them in the “Where to filter” as “category + name of the category” and choose from the “And what to filter” “posts query” not the main query.
Best Regards,
- Victor
Also, please use this code in functions.php file of your theme, to choose the default category (the parent category)
<php
function flrt_remove_default_category_location( $terms, $taxonomy ){
$default_category = 0;
if ( $taxonomy === 'product_cat' ) {
$default_category = get_option( 'default_product_cat' );
} elseif( $taxonomy === 'category' ) {
$default_category = 0;// get_option( 'default_category' );
}
// Remove default category from the list
if ( $default_category > 0 ) {
unset( $terms[ $default_category ] );
}
return $terms;
}
?>
Best Regards,
- Victor
Hi Victor,
First of all, I would like to thank you for the great product that you and your team have created, along with your enthusiastic support throughout the time I have used FE.
Although I really appreciate the effort and dedication you have put into this product, I am sad to say that your product still does not meet my needs. What I need is a filter plugin that works fast, smoothly and has the ability to customize the interface. As I told you before, your filter currently does not separate the filtering of categories, and according to my programmer, the UI of your plugin has not reached the level I want (although I have tried all ways to intervene with CSS, it still does not satisfy me). In addition, the most important thing is that the response speed of your filter is too slow, it takes me more than 4 seconds to get the desired result. If you are an e-commerce business on the website, you will know that this waiting time of more than 4 seconds is a disaster for the customer’s shopping experience. It seriously affects the conversion rate on my store, thereby reducing revenue, which I think you also know that no business wants.
From all the above, I am very sad to tell you that I will not be able to continue using your plugin. And what I wish is to be able to receive a refund for my order. I know that your product has been used for a while and it may be past the time limit for customers to receive a refund from the seller, but your filter plugin has really affected my business. So I think it would not be too much if I received the money I paid for your plugin. I know this amount of money is not a large amount of money for you, but it is very meaningful to me during this time, it will help me fix a small part of the errors and compensate for a part of the lost revenue. In the future, if your product has improvements and fixes the errors that I encountered, I am willing to support you.
I really hope that my request will be accepted by you. Thank you again and wish you all the best.
Best Regards, dinhhuucong94
Hi dinhhuucong94
We are sorry to hear that you faced such an issue on your site.
As we previously mentioned, the speed can be influenced by different factors such as the server hardware, latency, the number of products, and the optimizations on the site.
In general, a refund is possible with the appropriate form from the account where the plugin was purchased and waiting for the response. Please note, that the support team is not working with refunds.
Best Regards,
- Victor
Hi Victor,
Thanks for your reply. Please give me the link to submit a refund request. I have checked everywhere possible in my account however I can’t find what you said, please send me the instructions. Thank you.
Best Regards, dinhhuucong94
Hi dinhhuucong94
Unfortunately, as a support team, we only provide support on the plugin itself.
If you have any issues with the marketplace, such as not finding the refund section, or something is not working with it, please contact the Envato support team, so they can help you and provide all of the needed information on this.
Best Regards,
- Victor
Hi, we have a problem with the ajax pagination of filters. When the user visits a list of items beyond the first page and selects a new filter, the system reloads the list keeping the page indication. For example: I am on page n. 10 and I select a new filter. The system reloads the filtered list items but keeping page n. 10 in the url and therefore does not display products because the new filter applied does not have 10 pages of items. How can we solve it?
This is the link of the page with filters: https://www.enextechnologies.com/products-list/?e-page-4e6adc6=10
Thanks
Hi vrisko
Thank you for choosing Filter Everything PRO.
There should be an option to turn off the AJAX pagination in Elementor and not use the unique pagination parameters, it should use the default approach like ”/page/10/”
Best Regards,
- Victor
Hi, thanks for the reply. However the Elementor setting already has ajax pagination disabled (Load Type = page reload). How can I replicate the correct functioning of the demo as I see from this link: https://demo.filtereverything.pro/elementor/?
Thanks
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
- Victor
I just sent the credentials. thanks
We have checked the site and turned off individual pagination, it should work nicely now, but you have some redirection on your site – https://prnt.sc/vTE9RL5YTXj- so instead of redirecting to the correct page with the needed pagination, it is redirecting to the second page removing all of the filters. Please fix this redirection on your site, not sure where it comes from, because we have it on our site – https://prnt.sc/DmC5SpYD6Xk7 working without any issues or redirections.
Best Regards,
- Victor
Thanks, but it still doesn’t work properly. pagination now resets the filters
Yes, that’s exactly what we described, that you have a 301 redirect rule on your site to force a redirect to a link without filters. You can see it in this image – https://prnt.sc/QiElaHwal3Nz those settings are only on the site itself, can be even in the .htaccess file or any other custom code or plugin.
Best Regards,
- Victor
could it depend on polylang? the filter everything plugin should be compatible with polylang. Thanks
Hi vrisko
It should not be an issue with the polylang. Try to disable all plugins leaving only FE, Elementor, and Woo if you are using it, also use a default theme like 2021. And test if you still have a redirection then you need to check your .htaccess file or any other redirection rules on your site.
Best Regards,
- Victor
Hi vrisko
Our development team added the support for the “individual pagination” that you used previously on the page – https://www.enextechnologies.com/products-list/?e-page-4e6adc6=10
It will be released with the new plugin update.
Best Regards,
- Victor
Thank you. How long will the update be released?
Best Regards
Hi vrisko
If you can grant us access to the /wp-admin dashboard we can fix it on your site, as the old credentials aren’t working anymore.
Best Regards,
- Victor
HI, we have restored the old credentials. Now they work
Thank you
We have added changes directly to your plugin, and the new update will include this fix.
Best Regards,
- Victor
Thank you Victor!
Hello, on woo result page the filter is not showing.
This is the settings https://tinyurl.com/2do8uaz5 This is the result https://tinyurl.com/2b2sn3vaAny idea how to fix this? Thanks
Hi rashkoff
Either you’re using an incompatible search plugin, or you’re using the wrong query with “And what to filter” – it’s designed to work with the default product search widget from WooCommerce.
Generally, there is no support for accounts whose support period has expired following the support policy.
We will help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.
If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.
Best Regards,
- Victor
Hello Victor. I’ve renew the support. So please solve this. Thanks
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
- Victor
Hi
I made a custom archive page. I activated Ajax and place filter in a sidebar with Widget “Filter Everything – Filters” Filters work fine !
“Post found” and “Chips” option in widget works fine, they both are in sidebar but this is not ergonomic, I want to place chips and post found in my template over the posts so I used your documentation “Functions” In Ajax, I set ”.main-content” for field “HTML id or class of the Posts Container”
- Chips display using the function in my template - “Post found” does not display in my template (I placed ID of filter- post id 16)
Below my code, can you please help to have post found display via function, thanks
https://drive.google.com/file/d/1p_wTkHtxqv5Qq7lFknccOkcDfyrObZ5d/view?usp=sharingHi JohanWalter
Thank you for choosing Filter Everything PRO.
Use either a chips widget – https://filtereverything.pro/resources/chips-widget/ in the needed place of the page, or a chips and posts found shortcodes – https://filtereverything.pro/resources/shortcodes/
Best Regards,
- Victor
Hi Victor, this is not a page, this is archive page template that I have done myself I need to place post found in php using function
Here’s code https://drive.google.com/file/d/1p_wTkHtxqv5Qq7lFknccOkcDfyrObZ5d/view?usp=sharing
echo do_shortcode("[my_shortcode]");
If you want to use functions, you have to know how to work with them in general and trigger them every time you are filtering in order to get the updated results and make them work with AJAX as well.
Best Regards,
- Victor
I tried with echo do_shortcode, post found display only if I refresh the page after filter, otherweise post found does not display. It sounds like AJAX issue Same for “Sort widget” by default “title ASC” is selected but posts on archive page are not sorted this way by default, they are sorted by date. I need to select manually the sort for posts to be correctly sorted Does it sound normal to you ?
The post counter should be inside the AJAX container in order to be updated with the AJAX.
As to the sorting widget, it doesn’t work with the predefined default options. There always should be no sorting (default) option first, rest is when you choose the sorting options they will sort your posts and add a GET parameter in the URL like ”/?sort_by=price”
Best Regards,
- Victor
Ok for sorting widget
For post counter, that’s what I did. I set .main-content in field “HTML id or class of the Posts Container” SCREENSHOT https://ibb.co/VDW2VdV
And all functions with shortcode, chips are below .main-content loop is in .filtered-posts (inside .main-content) I tried to place post counter inside .filtered-posts, it worked ! But my grid is broken since .filtered-posts has css for the grid of posts
You can see code of archive page in this link
https://drive.google.com/file/d/1p_wTkHtxqv5Qq7lFknccOkcDfyrObZ5d/view?usp=sharingWhen I was trying free version of plugin I set .filtered-posts in field “HTML id or class of the Posts Container” I changed to .main-content when I went on PRO version
I don’t understand why post counter does not work when it is below .main-content but works when is is below .filtered-posts
Please send us the link to the page with th e issue so we can test it.
Best Regards,
- Victor
Thanks
Please send us the credentials to the wp-admin dashboard following this document so we can check it and try to fix it on the site.
Best Regards,
- Victor
I have just send credentials (quickforget link)
Please explain to me what you did to fix issue when you have found what is wrong
Thanks
Regards
Johan
Can issue have to do with “HTML id or class of the Posts Container” field in Ffilter” ? I just saw that on filter this field still have .filtered-posts In settings AJAX is “HTML id or class of the Posts Container” .main-content HTML id or class of the Posts Container in filter might be also .main-content ?
The issue is that here – https://prnt.sc/M_FxnWT2ghDQ you specified the filtered posts container, and this option has higher priority than the one from the general settings.
Best Regards,
- Victor
Thanks for your help ! I was confused between those 2 options, I have tried to delete .main-content from filter and keep it on general settings it still work So I guess, it is better to keep it only at general settings if all CPT have same container, right ? Option at filter level is usefull if container at different from one CPT to an other ?
You can keep the general setting for AJAX. For example, there can be cases where you have 10 pages and 3 of them have unique containers, so you can place a separate filter set on them with the needed container, and the rest could work with the default one from general settings.
Best Regards,
- Victor
All clear ! Thanks
I have 3 questions related to the shortcode post found, chips and archive page 1- “post found” shortcode display the number of post found with filters, if no filter count does not dislpay. I would like to have the count of posts when there is no filter, do you have a way to do it in plugin or I will need to create it and display it when there is no filter ?
2- I use function to display chips on my archive page. On mobile, the chips (from the function) is not included in slider if it is too long (I chaged the way chips display with css to have it on one line.) I have first tested the chips from the widget, chips is included in a slider on mobile if it is too long. Did you mean to do that ? Is there a way to include chips (from function) in slider on mobile if chips is too long ?
3- I am just testing al features, I haven’t worked on content and design yet. But I would like to have my archive page as infinite scroll, not with paginations. Can this be handled with your plugin or do I have to handle it on my archive page ?
1) This only works for filtered pages, to show the total number of posts on a page, you need to create a special functionality for this.
2) Just change your custom styles to something like this – https://prnt.sc/vyCmGEPCSa7Y then you can simply horizontally scroll them.
3) Infinite scrolling is a tricky one, you would need to add compatibility with the filtered query in your pagination, this is not something that easily can be created. There is no universal solution for infinite scrolling.
Best Regards,
- Victor
2- It works !
Thanks for your answers and support
Regards
Johan
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