Hello tngridharan.

I’m sorry that you got such experience. But please let us know what exactly was wrong?

We provide support via this comments section and do not provide it via Email. And we described this condition in the Support section – https://codecanyon.net/item/filter-everything-wordpress-woocommerce-filter/31634508/support of the current page.

If you have any questions about the plugin, please write them here in the comments and we will be glad to help you to find answers on all of them.

Best regards.

I have entered the right html ID also but in the page it displays as “No products were found matching your selection.”

Ok, sure. We will check this immediately. But please, let me know the URL of the page, where you got such message?

I tried to check the https://lankatek.com/shop/ but all works fine on this page.

please check https://lankareal.lk/product-category/hikvision-cctv-package/

please check https://lankatek.com/shop/ also

tngridharan

Thank you for provided details.

As I see on the https://lankareal.lk/product-category/hikvision-cctv-package/ you set individual value “pa_camera-package” for the Filter Set with post ID “5753” but this is wrong value. You have not any HTML container with such CSS ID or Class on the page.

You have to remove it from the Filter Set with ID “5753” and the value ”.main-content” will be used by default and it is correct value. Please, try to do this and let me know if it was helpful.

On the https://lankatek.com/shop/ all works fine as I see, there are no any errors https://prnt.sc/7uCnCgKjGhIt Or maybe I missed something, please let me know more details what exaclty is wrong.

Regards.

I will try now. in the Shop page filtered items dissapear quickly https://lankatek.com/shop/

Hi SHEA

Thank you for choosing Filter Everything PRO.

Can you please send the link to the page with the issue, so we can check it? Also, please provide instructions on how we can recreate this issue.

Best Regards,
- Victor

Is there a possibility for me to send the links private?

Yes, please send them via PM- https://codecanyon.net/user/fe_support

Best Regards,
- Victor

Done, thanks!

Hi mreidiv

Thank you for choosing Filter Everything PRO.

Can you please send the link to the page when you are using the search?

Best Regards,
- Victor

Hi pauld179

Thank you for your interest in the Filter Everything plugin.

Yes, it should work as long the builder displaying posts with the WP_Query. Perhaps your theme or builder displays it with the custom queries, and the Free version only works with the main query.

So if the element that displays posts on your archive page, using WP_Query everything will be filtered without any issues. But if they are using some custom solutions, stepping aside from the default WP options, then it might be the problem.

If it is not working on your site, there are refund policies that we are following.

Best Regards,
- Victor

Hi Victor,

I did buy Filter Everthing Pro about 5 days ago, but cannot get it to function correctly.

setup: Placed filter in the sidebar. When visitor go’s to category, he can use the filter. By hiding the emty filters, the same filter can be used in the sub catogories. Where to filter “Product category->every category” What to filter “product query”

Problem: I have the folowing options by “what to filter”, they are “product query” or i can choose “product query, main query” By “Product query”, the filter works. But then number of product found for each filter option is “0” By “product query, main query”, the amoundt of found products per filter option is correct. But then the filter does not filter and will always show all products.

The strange thing is, that when i would chood by “Where to filter” Product category->(a main category), the filer does show the amout of product per filteroption, and the filter is working (but aleays use the product in the main category i did set)

I tried without the product archive template. I tried without the cache plugin litespeed, I checked category setup. I made sure it was not a cache issue.

Goal: I like to see the amount of search results when using the “product query”, or that the filter does filter correctly when using “product query, main query”

Hi pauld179

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please send the link to the exact page where you set up the filter and it is showing the correct counters, so we can start working with it right away.

Best Regards,
- Victor

Hi victor, already did make your user, and send the credentials (about 1hr ago), Here is the link with the filter : https://www.trendywoonplek.nl/product-category/huiskamer/

Can you please send it one more time here – https://codecanyon.net/user/fe_support perhaps you send it to the author, not to the support team.

Best Regards,
- Victor

We get the mail from the author with the credentials. So we have checked the site, and the issue here is that because of your template for categories, every category page has a unique query. So in order to use this template, you need to create a filter set for each category page separately.

Best Regards,
- Victor

Hi creamen

Unfortunately, the GTranslate plugin is not in the description of supported plugins for translation. The best option is WPML, and here you can find the documentation on it – https://filtereverything.pro/resources/with-wpml-polylang/ perhaps it will help you with the GTranslate plugin if it is translating like that, and you can create a filter set for each language and if the translation plugin using default WP ways to translate and modify the URL and so on, so there won’t be any issues.

Best Regards,
- Victor

Ok, but can you think of a reason why they were working before and not working now? They were not translating but that’s another thing, they did work on the English version.

And one more thing, please. Could you please help me check the sorting options? They are not working properly.

Thanks Victor!

Hi creamen

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

If it is working previously and not working now, it is quite crucial information. Please send the link to the page where it was previously working and now not working so we can check it.

Same to the sorting widget, please send the link to the page with this issue so we can check it and fix it.

Best Regards,
- Victor

Hi paul729917648

Can you please send the link to the page with the issue, with the instructions on how we can recreate the problem?

Best Regards,
- Victor

Page：https://www.soledu.net/tw/study-in-australia/ PW：Test2024!

H1 shd change if I select on any choices on the first filter “州別” but not working after seleting and applying the choice on the filter.

So the H1 is not changing on the page at all, please check this page and scroll to the troubleshooting part – https://filtereverything.pro/resources/all-about-seo/ it has a description of such issues.

Best Regards,
- Victor

Hi guruge_33

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please send the link to the two products that are not appearing correctly, and write step-by-step instructions on how we can recreate the issue.

Best Regards,
- Victor

Hi Chris

Try this code below, you need to place it in the filters.php file of your theme and change the #scroll-to-this-container-id-or-class to the needed container on your site.

function custom_scroll_to_container() { 
    ?>
        <script type="text/javascript">
            jQuery(window).on('load', function() {
                let isAnimating = false;
                let scrollAnimation;

                // perform scroll animation
                function scrollToPartnersSection() {
                    if (jQuery(window).width() > 768) {
                        isAnimating = true;
                        scrollAnimation = jQuery('html, body').animate({
                            scrollTop: jQuery('#scroll-to-this-container-id-or-class').offset().top
                        }, {
                            duration: 500, // adjust duration
                            complete: function() {
                                // animation complete
                                isAnimating = false;
                            }
                        });
                    }
                }

                // scroll to #scroll-to-this-container-id-or-class on page load
                scrollToPartnersSection();

                jQuery(document).ajaxComplete(function() {
                    // scroll to #scroll-to-this-container-id-or-class after AJAX request completes
                    scrollToPartnersSection();
                });

                // stop animation when the user scrolls manually
                jQuery(window).on('wheel', function(e) {
                    if (isAnimating) {
                        scrollAnimation.stop(true, false); // stop animation immediately without jumping to the end
                        isAnimating = false;
                    }
                });
            });
        </script>
    <?php
}
add_action('wp_footer', 'custom_scroll_to_container');

Best Regards,
- Victor

Hi Victor,

I did not find a php page called only filters.php in the theme, I use blocksy theme. There are many different filters.php in Jet Engine.

But also, in this case is not good as for any update I may lose the setting. I have tested a simple normal anchor and is works on the website.

do you know if I can add any snippet or php code in the Advanced Scripts plugin

Thanks

You can use any code snippet plugin for that.

Best Regards,
- Victor

Sorry, but you did not answered.

1. the code that you wrote, doesn’t work. I have tried to add it but created issues.

2. if I activate “Try to use AJAX” doesn’t work the filter section. Do you know a solution about this?

1) Can you please provide more information on what type of issue it does? The more information you provide the faster we can help

2) Please check this page on how to correctly set up the AJAX filtering – https://filtereverything.pro/resources/ajax-instructions-only/

Best Regards,
- Victor

Hi chrjanssen

Thank you for choosing Filter Everything PRO.

You can remove your custom code ” function search_by_sku($search, $query_vars)” from the child theme in order to make it work normally again.

Best Regards,
- Victor

Hi Victor, thank you! Now it works fine for this page. But i have to consider the sku for the Search in the menu. Maybe i can insert some conditions to my “search_by_sku” function to include or exclude the Filter Everything actions

Good job! It is always good to add extra checkings in order to apply some changes to the search abilities, so it won’t cause conflicts.

Best Regards,
- Victor

Ups, i’ve delete my solution because it’s not working in the right way, i will try it further

Well, the SKU search should be included by default in our plugin search field.

Best Regards,
- Victor

Yes, but i need it also for the search in menu (its the Enfold Ajax search)

In that case, you need to make sure you are using some conditions so they won’t bump into each other, that’s true.

Best Regards,
- Victor

Hi again, now it works with a condition asking for “flrt_get_page_related_filters()”. Thanks for help