8948 comments found.
Hello! We are using Pro version and we have noticed an important bug with the inputs. Our users reported that the filtering doesnt work. If the user enters number value in the input leaving the cursor in the input and press Apply – it doesn’t update the listing, so basically you need to click the “apply” button twice (first click updates the filters and only the second click updates the posts based on the filters). Here is the video of the issue on your demo page: https://drive.google.com/file/d/1ak21lhg1HdnY5Dng6zQok81WIFxGc59P/view?usp=sharing Could you please take a look asap as it’s really critical issue for us and our users. Thank you!
Hi acepku
Thank you for choosing Filter Everything PRO.
Everything works correctly, when you enter a number and press Enter (or click sideways), all available filter terms are updated with the changed values first. Display updated counters and available filter terms with this value. So only then after updated terms, you can hit the Apply button to filter everything.
Best Regards,
- Victor
Yes we understand how it works, but the users don’t. Especially on mobile version, so we get tons of complaints that the filters doesn’t work. I think that it’s not intuitive. The user needs to click basically twice and understand that somehow on theirselves. So the users clicks once see that nothing happened and writes me that the filters doesn’t work. Can you change this to catch the input while entering it?
We will forward it to the development team, when we get any information about it, we will let you know right away in this comment thread.
Best Regards,
- Victor
I have a question about filtering Product Categories with ACFields.
We have 2 advanced custom fields available, representing stock quantity at 2 separate store locations. These numeric values are independent of the WooCommerce total stock quantity and status (In stock/ Out of stock)
I’ve gotten stuck trying to figure out whether it’s possible to create filter with a checkbox of Yes or No if the numeric value in that advanced custom field is greater than zero (In effect Yes for In Stock (any value greater than 0) and No for Out of stock (value of 0). This would allow for a customer to tick that box to see products that are available at that given store location.
I’ve tried with the Custom Field Exists setting which gave the Yes / No checkbox we were looking for, however this also included products that had a numeric values of 0 in that ACF, which we wouldn’t want to include.
It’s a tricky one and might not be possible, but thought I’d ask to be sure.
Thanks in advance! - William
Hi William
Not with the default plugin functionality, only with the custom code, that will check the exact meta key, if the values are 0 show them as no and if the values are bigger than zero show them all like yes.
Best Regards,
- Victor
Hi, I’ve set up where to filter, but in what to filter section have the output of “no WP queries matched the post type”. How to resolve this?
Hi mayadfdf
Thank you for choosing Filter Everything PRO.
What are you using to display your posts on the page where you want to filter them? Also, can you please send the link to the page with the issue?
Best Regards,
- Victor
Hello Victor, i’m using the short code option to display the filter on the page. For custom fields i’m using the ACF plugin
pls take a look at this screenshot: https://drive.google.com/file/d/1aD3pEHZTsa8xwK8OTHE_SYDsoWsURnEG/view?usp=sharingNo, we meant what do you use to display your posts on this page? Is it some kind of shortcode, an element from the page builder, or some other way?
Or you can send the credentials to the wp-admin dashboard following this document so we can check it.
Best Regards,
- Victor
already sent the credentials. Thanks
We have checked the site, and you are using some plugin for docs that has its own templates, without the sidebar or any hooks that we could notice in order to apply a shortcode or a filter widget on any of those pages. Can you please make a request to the plugin developers in order to ask them how you can place some widgets on their archive pages lie docs, etc?
Best Regards,
- Victor
Hello there,
I have successfully created my filter sets with visibility set to:
Available on: Any Product Categories Apply filtering if the page is: Product Categories, Any Category Empty Terms: Always Hide Hide Empty Filters: (hide entire filter if empty) Yes
I have enabled the Pop-up Filters widget for mobile, and it displays the filter widget correctly on my product category pages, but the problem is that the empty filter displays at the top of the Home page (not a product category page) as well on mobile. The empty filter is correctly hidden on the Home page for Desktop, but is visible even though empty on Mobile/Tablet devices.
Is there a way to hide this empty pop up filter widget from the Home Page on Mobile/Tablet devices?
The website in question is www.apollon.no
Thanks, William
Hi William
Thank you for choosing Filter Everything PRO.
The mobile button is visible on all pages:
Go to the Filters → Settings → Experimental and turn on the “Hide opening widget buttons” option. It will hide the mobile filter button, so you can use the shortcode [fe_open_button] to display the mobile filter button in the needed place.
Best Regards,
- Victor
That did the trick! Thanks for the help
Hey @FE_support
I need your help.
I’m using PRO version. Currently, the filter is on the front page. I added it using the Elementor shortcode. Filter appears including all product categories and even prices but this is the problem:
When I choose a category or price on the price slider, the products stay as they are, with no changes. I can see the reloader icon and page refresh but there are no changes to the products.
Btw, in the URL I can see min_price and max_price, even the category slug. Also, there are no errors in the console.
Please help.
Thanks
Hi stefanp00
If you are using the PRO version of the plugin, please make a request from the account where the plugin was purchased. So we can help to solve the issue you are facing.
Best Regards,
- Victor
Otherwise u can’t help me even I cannot login to that account ?
We understand the situation and love to help, but unfortunately, there are support guidelines that we as a support team must follow as a part of a contract.
If you are having issues with the account where you purchased the plugin, we recommend contacting Envato Support to get access to your account restored.
Best Regards,
- Victor
Hi, I’m a brand new and somewhat novice user. I’ve a simple content website about native indian rice types. I use the woocommerce plugin not to sell but to show the different rice types (site is not live yet). I have set 4 attributes for each, and I need to filter by the attributes i’ve set for each. I upgraded from free to pro because I had an error showing on the widget (something about a single page) . But now I get another error I cannot figure out: “No one Filter Set is related to this page. You can configure it in the Filter Set -> “Where to filter?” field.”
Now, I’ve set that to common wordpress pages—> shop but I still get the error no matter what option I pick.
What am I doing wrong? I’ll search the comments meantime. thank you!
OK i figured one part of my problem out, I was pulling the wrong widget element into my sidebar. So now no error BUT I have 4 filters and ideally I’d like people to be able to choose among them but I see that only 1 appears at a time. I have to then pull the widget element into my sidebar FOUR times? OK it works, but it’s a little clunky because each time I use one filtering option the page re-loads (the APPLY and RESET buttons are not showing) and I have to scroll back down to choose another filter. What I really want is a sidebar with filters that I can select—hit apply, and only then the filtered results are shown. THere must be a way to achieve this. Please tell me what I’m missing!
Hi pondyponnu
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
It would be much faster to understand everything at the place and set up some examples of how you can do it correctly.
Best Regards,
- Victor
i’ve just sent you the details—thanks!
So we have checked the site. The issue is that somewhere in the templates there is a hidden filter widget or shortcode. So when we place two filter sets, one appears in the hidden area and the second one in the “test” filter widget.
So we’d recommend checking that template and removing the hidden shortcode or the filter widget. Or you can place two same filter sets on one page in order to display it.
Best Regards,
- Victor
Oh I see – thank you for checking. I have written to the theme developer, I know there’s a “Search and filter” plugin recommended but I thought since i have not installed it—it should not matter. Maybe it does.
But in the meantime—two other questions: 1. What does it mean to place “two same filter sets on one page in order to display it”? 2. will taking out the hidden shortcode also allow the APPLY and RESET buttons to appear? Right now they are not showing up at all.
If the hidden material causing a problem cannot be removed (for example if removing it means i can no longer get theme updates)—what would be my options?
Once again, I really just need to be able to filter by 4 elements: region, grain color, grain shape, and fragrance. If you could suggest alternatives, I would be super grateful.
Can you please check the /heritagericelibrary/ page (which is your shop page) at the moment to see it all? As we made it all displayed on the page.
Best Regards,
- Victor
Ah yes I see!! and that is perfect! Let me study what you have done at the back end to understand it. I may have a question or two after that … But I guess now I can play with the options (list vs dropdown etc.?) Thank you so much, Deepa
PS: was it just a matter of setting “Where to filter” to the rice library page itself and not to the “shop”??
All we had to do was create another set of filters (the same as yours) and place it on the same page.
We named it the same with the addition of the number 2. This is exactly what we mean by the there is some hidden place where you placed the filter widget shortcode or a widget.
So how it is working?
You have a page that page has 2 filter widgets, the visible one in the sidebar. When you place a filter set on the page, it will be displayed in the first widget (which is hidden somewhere) when you apply the second filter set it will appear in the second filter widget, this is the one that you see in the sidebar.
Of course, you can simply place the empty filter set first and then the one with the filters, and everything will be good. Or you can find the place where the filter widget or shortcode is hidden in order to remove it from there. So there will be only one and only on the page in the sidebar.
Yes, you can change it all as you need (in the second filter set with the number 2).
Best Regards,
- Victor
It appears to be just fine now! I am not sure i fully understood the problem because I removed the earlier filters from the widget area, and what you added is still the way you had put it in. But I will remember this and try to investigate it in course. I appreciate the quick help, Victor.
We are glad to hear that it is working now.
Best Regards,
- Victor
I’m using Filter Everything Pro with Elementor to create a product archive page, but the filters aren’t showing up. The plugin isn’t detecting the WP_Query for products on the archive page. I’ve tried adding the shortcode [fe_widget], but it still doesn’t work. Could you help resolve this issue?
Hi tarun109
Thank you for choosing Filter Everything PRO.
If the plugin is not detecting WP_Query, perhaps you are using something on that page that does not use WP_Query to display posts. Try to use the Loop Grid element and then test it.
Best Regards,
- Victor
Hi, we bought the plugin and want to use it in a multilingual webshop.
The page where it should appear: /shop The filters are from ACF
So far i do not need to translate the labels. As I understood, there is no need to duplicate the filter. But it only appears on the English version of the page. All translations do not have the filters visible.
How can i make this work with WPML?
Also, even if i want to make my filter separate per language, how should i achieve this? The page is always “shop”
Solved -
Hi webteam7
Thank you for choosing Filter Everything PRO.
We are glad to hear that the issue was resolved.
Best Regards,
- Victor
Hi, I have already sent all the credentials for the problem.
I have screenshots but there is no way to leave those here. Here are more details:
I needed to add the same type of filters for another product category and I must have done something wrong because now it’s not working.
I have gift mugs:
Occasion (one filter) Any Everyday Friendship & Love Birthday Joyful Celebration
Holiday (another filter) Any Christmas Easter Halloween Valentine’ Day
This page WAS working just fine but now it’s not, now it’s showing the filter set I made for the Greeting Cards Page
I only have one greeting card on because I was going to add about 15 new cards today so I made a new filter set for them.
So, Yes, the Greeting Card page should just show Christmas, because that’s all I have before I added all the new ones.
BUT -
The Mugs are using the Greeting Card Filters I made and now don’t show all the other Occasions and Holidays like they used to.
I have, but can’t add here 3 screenshots.
1. Showing I can NOT choose the product category for mugs in the Filter drop down settings
2. But there is a product category for mugs under Product Categories
3. I CAN choose a product category for the greeting cards.
So perhaps this is causing some issues?
Thank you for your help.
Hi hilarin
Please check if everything is working correctly now.
Best Regards,
- Victor
Thank you so much! But on the Greeting Cards page the filter is not showing on tablet or phone devices? I have checked on the divi module settings and it is set to display on all devices. Looks perfect on the gift mugs page on all devices again. Thank you so much. I really appreciate your help!
Hi hilarin
The instructions with the screenshots were sent via Email.
Best Regards,
- Victor
Hi,
I used my license on another development project, and I also removed license on current LIVE website. And after one month, all Filters deleted on LIVE website and GONE??? How is that possible? Settings also deleted??? Are this bag or everything will be deleted automatically without license????
Hi bokishaNET
Can you please provide the domain name of the site where you have issues?
Best Regards,
- Victor
piquadrosrbija.com
Thank you, in order to understand what happened, can you provide some additional information:
1) Do you remember what version of the plugin you had on the site?
2) Did you have a blocked status or locked in next to the plugin version, any messages from the plugin, or emails?
3) Do you have any backups on your hosting in order to use them, to restore it?
We’d recommend using the latest plugin version 1.8.6
Best Regards,
- Victor
1. 1.8.6 2. Yes, without license it’s not possible to save filters 3. I don’t have latest backup…
Hmm, it looks like something happened on your server. Since you have no backups, you may want to recreate the filters and be sure that you tuned on some backup system.
But it is also important to remember that a regular license can only be activated on 2 sites. Unfortunately, the copies of the plugin that working on the site without a license key are not eligible for support, and can be used only at your own risk. What you need to do is install the plugin, and activate the license key on it, in order to be sure it will work without any issues. If you have more than two sites, you might want to buy more than one license in order to activate the license keys across all of them.
Best Regards,
- Victor
I have two problems: 1. I have two numeric filters. The starting and ending values for both numeric filters are zero. Once I click into one of the filters and change a value, the ending value of the other numeric filter changes to the right number while the starting value stays at zero. The way it should work is that the filter should immediately show the high and low values. What could be going wrong?
2. Ajax was previously working and stopped working and I am unsure why. I get the following error in the console when clicking the apply or reset buttons: TypeError: resultsListInner.imagesLoaded is not a function
Hi philipfernbach
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please send the link to the page where we can test those filters to see how they are working.
Best Regards,
- Victor
I need to set up filters for the blog page like you did on https://demo.filtereverything.pro/posts/ by parent-category and child-category like this: https://prnt.sc/JEape2xOW3Ys My filter only shows parent categories. How can I show the child categories? Thanks.
I managed to show the sub categories, but filtering is not working yet. After clicking on a post category to filter, a new page is opened that has the chosen ‘prefix for url’ , but since that does not exist, it returns ‘No results found’. How do I show the search results on the same page?
Hi eigenwijsheid
Can you please send the link to the page with this issue so we can check it?
Best Regards,
- Victor
The problem is in the “https://staging.kunstkabaal.nl/index.php/” to be more certain, in the index.php section. It’s an old and bad practice nowadays, as it’s causing various issues with the plugins. So you need to remove it, and everything should work correctly.
Best Regards,
- Victor
I suspected that. It is an old site that I am rebuilding. I have removed index.php by changing the permalinks and it is working fine now. Thank you.
We are glad to hear that everything is working well now.
Best Regards,
- Victor
Hi, I cannot activate the license key. When I try it returns ‘Invalid license key. Please enter correct license key.’ Tried several times over a period of about 3 hours.
Hi eigenwijsheid
Thank you for choosing Filter Everything PRO.
Please follow the instructions on this page: https://filtereverything.pro/resources/license-key-issues/#how_to_get_the_license_key to get the license key.
Best Regards,
- Victor
Thanks, it worked this time
I have one question. Can the filters be sorted by category? For example, for footwear sizes and colors for LCD TVs, screen size, operating system, manufacturer. The client will have tons of categories. One question. If the filter is made only for a category or also refers to a subcategory. Thank you
Hi alekspasic
Thank you for your interest in the Filter Everything plugin.
Yes, the plugin can filter by any product attribute, taxonomy, and custom fields. The taxonomy filter with hierarchy can look like this for the checkboxes – https://demo.filtereverything.pro/posts/
Best Regards,
- Victor
Hello Filter Everything Support Team,
I hope this message finds you well.
I am currently using the Filter Everything plugin to manage filters on my WooCommerce store, and I’ve encountered a challenge that I need assistance with.
Issue:
I have set up a custom filter using an ACF True/False field named has_youtube_video. The filter works correctly and displays products that have associated YouTube videos. However, the issue is that the filter label is currently displayed as “1” (which corresponds to the True value) when the filter is active.
My Goal:
I would like to change this label from displaying “1” to something more user-friendly, such as “Video Available” or “With Video.” I want to ensure that customers can easily understand what the filter represents without seeing a numeric value like “1”
Here is the screenshot : https://prnt.sc/eudRNZ1jXECk
Could you please provide guidance on how I can achieve this label change Thank you
Hi TxNixon
Yes, remove your false/true ACF custom field. Create a new one with the checkbox (do not try to edit or create the same name custom field) and simply for values use the needed name “Video Available”
So instead of applying true false, you would need to simply choose ned needed checkbox, and create a filter by this custom field and you will have the needed names.
Best Regards,
- Victor
The plugin is not working with apply filter button. We have added this filter pro plugin and its not working with apply filter button. if we disable button from settings then filter is working. Kindly check it once. Here is the link:-
https://keglerzproshop.westgaiotas.com/product-category/balls/Do let me know asap. Thanks
Hi thefrathousenetwork
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
- Victor
Hello, I already sent the credentials. Kindly check your emails. Let me know here after when you fix it. Thanks
Hi thefrathousenetwork
We have checked the site, the issue is that the archive pages and the shop page have different queries. So you need at least two filter sets, one for the shop page and one for the archive pages (that’s if you didn’t make every archive page with the unique query with the template that you are using)
Best Regards,
- Victor
Hello Victor, Alright, We also need one more help. We don’t need to show the duplicate products in filter result set, So how can we do that ? Please let me know this ASAP. Thanks
Hi thefrathousenetwork
What do you mean by “duplicate products in filter result set”? Can you provide the link to the page with the issue and how we can check that there are duplicate products in the filter set?
Best Regards,
- Victor
Hi, we have purchased and set up the filters, then followed troubleshooting items, but cannot get the product categories to appear, you can see them in the staging server link here: https://reytekstg.wpengine.com/products/
The site is built with Elementor, and we are trying to exclude the main parent category.
The categories should look like the ones in the main menu, with checkboxes and + for subcategories. Can you assist?
update: I can see the categories when they are not sorted, but when they are sorted at all I can only see 2 of them.
Hi Jentech
Thank you for choosing Filter Everything PRO.
We have checked the site, and it seems that everything is filtering and sorting without any issues, can you please provide more detailed information on how we can recreate the issue? Or is it already solved?
Best Regards,
- Victor
Hi, thanks. We need the category list to appear in alphabetical order, but when I select alphabetical sorting only 2 of the categories appear. Any suggestions?
Hi Jentech
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
- Victor
Hi, thanks for the instructions – credentials sent and I tested the login to make sure it is working. Many thanks
We have checked the site, the thing is that you excluded the parent category which is ruining everything while sorting it alphabetically. We have removed it from excluding, and everything is working well as it should. The hierarchy structure is very “sensitive” to this kind of thing which can ruin it.
Best Regards,
- Victor
Excellent, thanks for troubleshooting. How can we make sure the parent category is open at all times? We don’t want it collapsible. Many thanks.
Hi Jentech
There are two options, either by the custom CSS with the !important styles or with the hook “wpc_hierarchy_opened” based on which option you like the most.
Best Regards,
- Victor
Hi, i want to use filter everything for a clients website. I’m using Yoku theme for Wordpress and what to filter on pages where I’m displaying an overview of all the personnel. For some reason I can’t manage to get the settings right, the set is not showing in the widget. Could you help me configure it correctly? Thanks in advance!
Hi VertrouwdBegeleidendMarketing
Thank you for choosing Filter Everything PRO.
Can you please send the link to the page where you are trying to display filters?
Best Regards,
- Victor
Hello, I’ve been utilizing your Filter plugin for a client’s site and have been loving it. We are working on some updates to their site which include our filters. I know how to add a search bar to an existing filter, very easy and handy.
However, I’m wondering though if the search was in a filter set alone (no other categories or tags), how to be able to adjust the width of the search bar?
When the search is added to an existing filter set with the display as columns, the search text box fits in that column – but when the search is added and is not in columns or is alone, the text box spans past where it should.
I’ve tried adding the filter into a container, featured box, a content toggle, but am unable to make any changes. Any help would be very appreciated!!
Hi designerbffsarah
We are not sure what client you are referring to, so we kindly request that your client submit the question from their account (where they purchased the plugin). Additionally, please ask them to confirm your role as their developer for the project, so we can continue with you and provide the answers to other requests.
We have encountered similar situations in the past and fully understand the circumstances. Thank you for your cooperation and understanding in this matter.
Best Regards,
- Victor
Hi,
I want to filter the articles of a specific category by its taxonomies
The article archive is called in a page, and everything works perfectly if no category is selected (full archive). I use Canva and Gutenberg. If I select the category I want to filter with the Gutenberg block form, the filtering does not work. The query calling only the articles of this category is not completed by the filter system. The filters do not work.
If I remove the category selection, the taxonomy filtering works.
So if i add a category filter and include the category i want to filter with taxonomies, it’s ok, and, on the front, after I select this category, taxonomies filtering is ok. But it’s not that i want.
The category selection should be automatic and mandatory, the user should not be able to unselect it.
How to do to use filtering taxonmies of a particular category only ?
Thanks,
Resolved
Hi Stephan7ideal
Thank you for choosing Filter Everything PRO.
We are glad to hear that the issue was resolved.
Best Regards,
- Victor