Hi tricksiebzehnde

In order to get the license key, please follow those instructions - https://filtereverything.pro/resources/license-key-issues/#how_to_get_the_license_key Please use the browser in incognito mode during this procedure.

Best Regards,
- Victor

Hey, we sent you the credentials

We have checked the site, so what you can do is follow the templates overriding features documentation – https://filtereverything.pro/resources/templates-overriding/

And in the chips template, you will notice this code

<span class="wpc-filter-chip-name"><?php echo esc_html( $chip['name'] ); ?></span>

As you know the esc_htm()l used to escape HTML content to make it safe to display as plain text. So you can create your own template and make it as you need.

Best Regards,
- Victor

Thanks!! This worked after removing the esc_html from both plugins (pro and free) We gave it a custom class to style it easiere

Hi tomenr

No, there are no special settings for the search field. It is searching in the title, description, and product SKU. Perhaps there is some conflict with the third-party plugin, theme, or custom code. So you might want to check it.

Generally, there is no support for accounts whose support period has expired following the support policy.

But we can help you later after all requests from accounts with valid support periods are processed. It may take some time – days or weeks.

If you want to receive it faster, please extend the support period, and we will process the request with the priority for supported accounts.

Best Regards,
- Victor

Ok! thanks for the answer. I will try to test it on a staging environment

Hi Shanks75

Thank you for choosing Filter Everything PRO.

We have checked the site, and not sure where you put those custom fields and on which post types, but we created our own group in ACF – https://prnt.sc/PEOeEGVmekWz and created one custom field with checkboxes – https://prnt.sc/oDt6gJvhxcJ3 and applied one of the value on this post – https://prnt.sc/pZJx8RWz6nFL and everything is working correctly – https://prnt.sc/W-d-2eV2qpyR

You might want to check it out in order to set up your custom fields correctly on the needed post type.

Best Regards,
- Victor

Hi it worked for your own acf group. But could you help onsite to show all the fields? It only showed “1-10%” no the other choices (empty)

You need to apply other choices on any posts that are displayed there and it will appear in the filters.

Best Regards,
- Victor

Hi produccionesandrespaez

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please send the links to the pages where you wanna display your filters so we can quickly apply everything and make examples with working filters.

Best Regards,
- Victor

I can’t do that, I don’t trust giving you access, if your plugin does not have compatibility with all WordPress or WooCommerce themes you should specify it, because one buys thinking that it will work, and then you, for the reason of not giving a refund, put a thousand conditions so that people get tired and do not insist anymore, which is my money with which I paid them, if I am not going to use the puglin because it does not work on my page or I do not think it is good enough, they should make the refund, and cancel the license, it seems very bad to me that you make a thousand excuses and that they ask me to give you access to my online store, I ask you? You would give access to your online store to other people who are not on your team, implying that your plugin has so many obstacles that only you might be able to put it right, that does not solve anything for me, because then I will have to use it myself and if I have problems, what do I do, should I give them access to my website again or should I leave them a profile so they can enter whenever they want, I think that is not right, they would gain more reputation if they gave their clients more peace of mind.

Hi thefrathousenetwork

We understand your concerns, but we have been successfully using this approach for years without any issues. Once we inspect the issues, make the necessary fixes, and provide you with detailed information, you can remove our access. Alternatively, you could create a staging site for us with the same problem. Our goal is to help you with the wrong settings to make it work as soon as possible, so you can focus on your work without having to spend days fixing it yourself.

Alternatively, since you do not trust this process, you can check the Quick Start guide at https://filtereverything.pro/resources/quick-start/ without skipping any information, it will help you to set up the plugin correctly. Additionally, exploring the entire documentation will help you to fix any issues with the plugin.

Best Regar

Hi Nicolas

Thank you for choosing Filter Everything PRO.

Do you mean that the mobile button appears at the bottom of the page or on the desktop as well?

Try to place any other widgets in your sidebar, and check where they will be displayed, perhaps this is the settings of the theme layouts where the sidebar will be displayed on pages, left/right/bottom/top. This relies on the theme templates where the sidebar will be displayed, so you might want to make a request to this theme support, so they will provide you information on how you can change it.

Also, about the mobile mode you can check this page – https://filtereverything.pro/resources/mobile-devices-new-approach/ with multiple problems and how they can be fixed.

Best Regards,
- Victor

Hi pbrinks

Thank you for choosing Filter Everything PRO.

Try instead of “Pages + Shop page” to choose “Common WordPress pages + Shop page” and hit update.

Best Regards,
- Victor

Hi East_Lancs_chamber

You can use templates overriding – https://filtereverything.pro/resources/templates-overriding/

Or you can use the browser inspect tools in order to inspect the needed element and use their classes in the Filters -> Settings -> Experimental -> Custom CSS with the needed styles in order to make unique-looking elements.

Best Regards,
- Victor

Got it … Many Thanks!

Oh, yeah, we lost sight of that, because we’re used to working with ACF and using custom solutions only in development. Thank you for bringing this to our attention.

Honestly, this is quite a weird solution, and yes, it can cause issues, especially if you enter this data manually for each product. In general, it is quite risky to do it like that as you can add one symbol and it will be another data already causing conflicts.

If you are using a custom field we usually recommend using checkboxes in the ACF plugins, so in the products, you will have something like this – https://prnt.sc/xP3OWnijsrYg as you see they are already predefined (in created custom field) and you need to only check the needed option, and you 100% sure there will be the same data applied without modifications. For other values to create range slider filters you can use numerical custom fields and so on.

But with this solution that you have, we are not sure how the data is serialized, how it is saved in the database if it supports different symbols, etc. We’d use something like that only in development for quick testing, but at the same time, we know 100% how we add it and how it is working. But we would never recommend it for the prod site.

Also, since you are using WooCommerce, you don’t even need those custom fields, you can simply use attributes from the Products -> Attributes, and then apply those attributes with the terms on your products.

But in general, it would be quite challenging to switch for you right now, as you are over 2k products, and this data is already in the database in those custom fields, so you need to remove it, add new data, etc.

We’d recommend creating a small testing custom field with ACF to check if it all works as it should. Also, we’d recommend checking this page before playing with ACF – https://filtereverything.pro/resources/acf/#important to be aware of all hidden problems that could arise. Usually, you won’t find such things in the documentation of plugins, for example, “please be aware that if you did this and this and that,” it can cause those types of issues.

Best Regards,
- Victor

(Products -> Attributes, ) – The previous plugin didn’t use these sadly. I hate that company even more now lol

Thanks for your time. I will either leave it as it is or move them into other fields that currently work properly so.

Kind Regards

Well, it depends on how you want to do it. Yes, our plugin can filter by taxonomies, custom fields, date, and author.

Theoretically, you can go to the database, find all those meta key values applied to your products, and change them with one query. But before experiencing it, make sure that you created backups, in case something goes wrong you always can roll back. Maybe there is some data that is corrupted, or maybe some of the values were in different types.

Best Regards,
- Victor

Hi sam442

Thank you for choosing Filter Everything PRO.

Can you please send the link to the image with this issue so we can check it?

Best Regards,
- Victor

It seems the plugin works well, only on the ‘shop page’ it has problems, that it does not filter the products as selected. It also doesn’t detect the shop page, so I need to select it as a specific page. Do you have an idea what happens here?

Hi sam442

The shop page in the filter set settings “Where to filter” is usually either

Common WordPress pages + shop or Pages + Shop

Also, you might not apply from WooCOmmerce settings on the shop page.

If it is showing filter but not filtering, go to the filter set and on the “And what to filter?” choose another query and hit apply, then go to the filtered page, refresh it, and test it.

Best Regards,
- Victor

Hi clicktrading

Either place it on all archive pages or you would need to create more filter sets, to place them on the shop page and on archive pages. Unfortunately, there is no option to choose multiple pages where one filter set will be displayed.

Best Regards,
- Victor

As you might see the plugin is Locked as you didn’t enter the license key, please activate the plugin so the Filter Set can be updated – https://prnt.sc/ehaEk_U65eXe

Please follow the instructions on this page: https://filtereverything.pro/resources/license-key-issues/#how_to_get_the_license_key to get the license key.

Best Regards,
- Victor

activated… let’s do it

You need to create another filter set and place it specifically like here – https://prnt.sc/loTzXcf3f77s for product categories.

The shop page and the categories, pages have different queries.

Best Regards,
- Victor

Hi TonyExpocentric

More likely you have an issue with the AJAX settings on the site, or you have a conflict with third-party plugins/themes. So you might want to use the default theme and turn off all of the plugins in order to check it.

Generally, there is no support for accounts whose support period has expired following the support policy.

But we can help you later after all requests from accounts with valid support periods are processed. It may take some time – days or weeks.

If you want to receive it faster, please extend the support period, and we will process the request with the priority for supported accounts.

Best Regards,
- Victor

Thank you, everything is working now. We will check the site and provide information on this issue.

Best Regards,
- Victor

We have checked the site, and the issue is that you used the wrong meta keys. We have added the filters with the correct meta keys and everything is working as it should. We haven’t deleted the old ones that you created so you might want to delete them.

Best Regards,
- Victor

Hi Victor. Thank you so much! Absolutely amazing support.

Hi rekosa

Thank you for choosing Filter Everything PRO.

So the sorting widget should be created in the widget area. If you do not have the widget area in your theme you can use any free widgets plugin for that. If you are using Elementor for a page, you can go to the WordPress section in the Elementor and find there Filter Everything – sorting

Best Regards,
- Victor

This is the page. The items are a custom type made with ACF and Custom Post Type UI. The site is built with Elementor Pro. You still have a support account in our site.

Please send us the exact page on which you are facing such issues so we can check it. Also, please send the link to the needed taxonomy, from which you are trying to make filters or on which pages you are trying to place filters. You can do it via PM – https://codecanyon.net/user/fe_support

Best Regards,
- Victor

We have checked the site with the pages, and simply displayed them in the Elementor Loop Grid, for testing purposes, under your posts element, and everything is working. Seems like the posts element is not doing it with the classical WP_Query. But you can use Grid Loop for that. And you check and test to see that it is working.

Best Regards,
- Victor

Hi edzilla17

Can you please send the link to the page with those filters and chips so we can check it?

Best Regards,
- Victor

The site is currently in development, so when it’s launched, I definitely will. Thanks

Hi edzilla17

Let us know right away when the site is up and running, with the lists of those issues, so we can check it out and provide information about it.

Best Regards,
- Victor

Hi fozdigital

Thank you for choosing Filter Everything PRO.

You can use any taxonomy crawling plugin/mega menu for that, but it will not be a filter by any means if it works based on your description.

Taxonomy crawler and filtering are different things. For example, you want to choose multiple category filters at the same time on a certain page or only want to display posts that have the category gold + watch, not separately gold or watch. Crawler won’t help here.

As far as we know about typical good practices when building such sites, there is a catalog usually a taxonomy pages list, and in each taxonomy page, they have detailed filters, so they are not navigating on the site with the filter they navigate by taxonomy crawler/mega menu and only on those pages use detailed filters with all of the possible attributes.

In general, a refund is possible with the correct form from the account where the plugin was purchased. Please note that the support team is not working on the refunds.

Best Regards,
- Victor

Not even sure what we can recommend here, it is filtering quite fast. It cannot be instant just choose a filter and it will immediately filter posts in 0.01sec. You can try to use OPCache, Redis/Memcache in order to speed it up.

Best Regards,
- Victor

Thank you, it seemed slower on their screen recording I suspect the internet connection will be affecting this too, we are looking at using Memcache to help with this also. Thanks for the help

Yes, definitely it could be the internet connection, because, on your video, it was quite fast. If you open any online shops, there will be the same or even x2-4 times slower speed. But we have clients that did fantastic optimizations on their sites, and it is working almost instantly. Unfortunately, they do not share their optimization techniques.

Best Regards,
- Victor

Thanks! Just one more question – How can I automatically hide options from the filter taxonomy that have zero results

See screenshot https://ibb.co/StQRD6w for a better explaination

Thanks!

Ignore me .. I found the option (-:

Hi East_Lancs_chamber

We are glad to hear that the issue was resolved.

Best Regards,
- Victor