Done. Thank you! Is there somewhere I can manage those URLs if the client changes their domain? Thanks!

Done! Now you can activate it on the needed sites.

No, unfortunately, there is no such an option, the only way is to contact us.

Best Regards,
- Victor

It worked. Thanks!!

Hi chris_yks

In that case, you can try to use those settings – https://prnt.sc/vtg9Z03FSqZK

But if they display some values then they won’t be hidden, only those that have (0) count will be hidden.

Best Regards,
- Victor

Hi Victor, the options only hide the empty terms or filters, any suggestion on hidding the “product category” that no product match? Now even I have set to with the options to hide empty terms and filters, however the product category without any product match still showing on the product category page and when customer click into that category and shows no product, thanks

Ah, so you mean that you want to hide those displayed categories by Woo like “shoes 200 products” or “cars 10 products”

No, that is not possible to hide or filter them at all due to their nature and how this template is working.

This is something that even with the custom coding would require quite an advanced approach to make it work like that.

Best Regards,
- Victor

Thank you for your response, I just sent the credentials

We have checked the site, and we did everything, turning off the plugins, changing themes, and deleting data from products from DB to be sure nothing was causing conflicts, but still the same behavior.

But one thing that we have noticed is that when we turn off Oxygen builder, everything is working well, and filtering as it should by the lenght custom field.

But, we know for 100% sure it is working with oxygen builder as we have clients with it and it is working. So either there are some changes in the version that you have or the way you have built the templates.

We have downloaded this builder from your site in order to test it on our side. So if we find the exact issue we let you know.

Best Regards,
- Victor

Okay, we have tested it on our side and it is working correctly – https://prnt.sc/TfhwCCMvc3iq and here is the product – https://prnt.sc/tLSd5VrlFRCt and one more – https://prnt.sc/Xf_lSQ9Q79iu and here is the filter set – https://prnt.sc/592Q2VeFv-GV

So the issue is appearing only on your side. Also, you are not using the latest WP version with the old versions of themes.

Best Regards,
- Victor

Hi rekosa

Can you please clarify what you have tried from our previous response?

The sorting widget, cannot work just by the shortcode, it should be physically created as a widget, or place the sorting widget if you are using Elementor in the needed place.

Best Regards,
- Victor

Hi ecntian

Thank you for choosing Filter Everything PRO.

Why do the search GET parameters have this addition “&id=39731&v=1c2903397d88” and what what are they responsible for?

Also, the issue can be that in the filter set settings “And what to filter?” dropdown, you choose the wrong query. Or you are using some type of third-party search plugin and it is not compatible with the search algorithms.

Best Regards,
- Victor

Hi jesseleestringer1

Thank you for your interest in the Filter Everything plugin.

If you are using the PRO version of the plugin, please make a request from the account where the plugin was purchased. So we can help to solve the issue you are facing.

If you are using the Free version of the plugin, please make a request in the forum section here – https://wordpress.org/support/plugin/filter-everything/

Best Regards,
- Victor

Filtering was working correctly before trying Ajax, now it doesn’t even if I disable the ajax checkbox

Disregard, I figured it out

Hi pbrinks

We are glad to hear that the issue was resolved. You did a good job!

Best Regards,
- Victor

Hi edzilla17

Unfortunately, the same approach is here, we need to see the page and test it to understand the issue. You can set up the site live and then provide credentials to the wp-admin dashboard following this document so we can check it.

Best Regards,
- Victor

Hi tricksiebzehnde

In order to get the license key, please follow those instructions - https://filtereverything.pro/resources/license-key-issues/#how_to_get_the_license_key Please use the browser in incognito mode during this procedure.

Best Regards,
- Victor

Hey, we sent you the credentials

We have checked the site, so what you can do is follow the templates overriding features documentation – https://filtereverything.pro/resources/templates-overriding/

And in the chips template, you will notice this code

<span class="wpc-filter-chip-name"><?php echo esc_html( $chip['name'] ); ?></span>

As you know the esc_htm()l used to escape HTML content to make it safe to display as plain text. So you can create your own template and make it as you need.

Best Regards,
- Victor

Thanks!! This worked after removing the esc_html from both plugins (pro and free) We gave it a custom class to style it easiere

Hi tomenr

No, there are no special settings for the search field. It is searching in the title, description, and product SKU. Perhaps there is some conflict with the third-party plugin, theme, or custom code. So you might want to check it.

Generally, there is no support for accounts whose support period has expired following the support policy.

But we can help you later after all requests from accounts with valid support periods are processed. It may take some time – days or weeks.

If you want to receive it faster, please extend the support period, and we will process the request with the priority for supported accounts.

Best Regards,
- Victor

Ok! thanks for the answer. I will try to test it on a staging environment

Hi Shanks75

Thank you for choosing Filter Everything PRO.

We have checked the site, and not sure where you put those custom fields and on which post types, but we created our own group in ACF – https://prnt.sc/PEOeEGVmekWz and created one custom field with checkboxes – https://prnt.sc/oDt6gJvhxcJ3 and applied one of the value on this post – https://prnt.sc/pZJx8RWz6nFL and everything is working correctly – https://prnt.sc/W-d-2eV2qpyR

You might want to check it out in order to set up your custom fields correctly on the needed post type.

Best Regards,
- Victor

Hi it worked for your own acf group. But could you help onsite to show all the fields? It only showed “1-10%” no the other choices (empty)

You need to apply other choices on any posts that are displayed there and it will appear in the filters.

Best Regards,
- Victor

Hi produccionesandrespaez

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please send the links to the pages where you wanna display your filters so we can quickly apply everything and make examples with working filters.

Best Regards,
- Victor

I can’t do that, I don’t trust giving you access, if your plugin does not have compatibility with all WordPress or WooCommerce themes you should specify it, because one buys thinking that it will work, and then you, for the reason of not giving a refund, put a thousand conditions so that people get tired and do not insist anymore, which is my money with which I paid them, if I am not going to use the puglin because it does not work on my page or I do not think it is good enough, they should make the refund, and cancel the license, it seems very bad to me that you make a thousand excuses and that they ask me to give you access to my online store, I ask you? You would give access to your online store to other people who are not on your team, implying that your plugin has so many obstacles that only you might be able to put it right, that does not solve anything for me, because then I will have to use it myself and if I have problems, what do I do, should I give them access to my website again or should I leave them a profile so they can enter whenever they want, I think that is not right, they would gain more reputation if they gave their clients more peace of mind.

Hi thefrathousenetwork

We understand your concerns, but we have been successfully using this approach for years without any issues. Once we inspect the issues, make the necessary fixes, and provide you with detailed information, you can remove our access. Alternatively, you could create a staging site for us with the same problem. Our goal is to help you with the wrong settings to make it work as soon as possible, so you can focus on your work without having to spend days fixing it yourself.

Alternatively, since you do not trust this process, you can check the Quick Start guide at https://filtereverything.pro/resources/quick-start/ without skipping any information, it will help you to set up the plugin correctly. Additionally, exploring the entire documentation will help you to fix any issues with the plugin.

Best Regar

Hi Nicolas

Thank you for choosing Filter Everything PRO.

Do you mean that the mobile button appears at the bottom of the page or on the desktop as well?

Try to place any other widgets in your sidebar, and check where they will be displayed, perhaps this is the settings of the theme layouts where the sidebar will be displayed on pages, left/right/bottom/top. This relies on the theme templates where the sidebar will be displayed, so you might want to make a request to this theme support, so they will provide you information on how you can change it.

Also, about the mobile mode you can check this page – https://filtereverything.pro/resources/mobile-devices-new-approach/ with multiple problems and how they can be fixed.

Best Regards,
- Victor

Hi pbrinks

Thank you for choosing Filter Everything PRO.

Try instead of “Pages + Shop page” to choose “Common WordPress pages + Shop page” and hit update.

Best Regards,
- Victor

Hi East_Lancs_chamber

You can use templates overriding – https://filtereverything.pro/resources/templates-overriding/

Or you can use the browser inspect tools in order to inspect the needed element and use their classes in the Filters -> Settings -> Experimental -> Custom CSS with the needed styles in order to make unique-looking elements.

Best Regards,
- Victor

Got it … Many Thanks!

Oh, yeah, we lost sight of that, because we’re used to working with ACF and using custom solutions only in development. Thank you for bringing this to our attention.

Honestly, this is quite a weird solution, and yes, it can cause issues, especially if you enter this data manually for each product. In general, it is quite risky to do it like that as you can add one symbol and it will be another data already causing conflicts.

If you are using a custom field we usually recommend using checkboxes in the ACF plugins, so in the products, you will have something like this – https://prnt.sc/xP3OWnijsrYg as you see they are already predefined (in created custom field) and you need to only check the needed option, and you 100% sure there will be the same data applied without modifications. For other values to create range slider filters you can use numerical custom fields and so on.

But with this solution that you have, we are not sure how the data is serialized, how it is saved in the database if it supports different symbols, etc. We’d use something like that only in development for quick testing, but at the same time, we know 100% how we add it and how it is working. But we would never recommend it for the prod site.

Also, since you are using WooCommerce, you don’t even need those custom fields, you can simply use attributes from the Products -> Attributes, and then apply those attributes with the terms on your products.

But in general, it would be quite challenging to switch for you right now, as you are over 2k products, and this data is already in the database in those custom fields, so you need to remove it, add new data, etc.

We’d recommend creating a small testing custom field with ACF to check if it all works as it should. Also, we’d recommend checking this page before playing with ACF – https://filtereverything.pro/resources/acf/#important to be aware of all hidden problems that could arise. Usually, you won’t find such things in the documentation of plugins, for example, “please be aware that if you did this and this and that,” it can cause those types of issues.

Best Regards,
- Victor

(Products -> Attributes, ) – The previous plugin didn’t use these sadly. I hate that company even more now lol

Thanks for your time. I will either leave it as it is or move them into other fields that currently work properly so.

Kind Regards

Well, it depends on how you want to do it. Yes, our plugin can filter by taxonomies, custom fields, date, and author.

Theoretically, you can go to the database, find all those meta key values applied to your products, and change them with one query. But before experiencing it, make sure that you created backups, in case something goes wrong you always can roll back. Maybe there is some data that is corrupted, or maybe some of the values were in different types.

Best Regards,
- Victor

Hi sam442

Thank you for choosing Filter Everything PRO.

Can you please send the link to the image with this issue so we can check it?

Best Regards,
- Victor

It seems the plugin works well, only on the ‘shop page’ it has problems, that it does not filter the products as selected. It also doesn’t detect the shop page, so I need to select it as a specific page. Do you have an idea what happens here?

Hi sam442

The shop page in the filter set settings “Where to filter” is usually either

Common WordPress pages + shop or Pages + Shop

Also, you might not apply from WooCOmmerce settings on the shop page.

If it is showing filter but not filtering, go to the filter set and on the “And what to filter?” choose another query and hit apply, then go to the filtered page, refresh it, and test it.

Best Regards,
- Victor

Hi clicktrading

Either place it on all archive pages or you would need to create more filter sets, to place them on the shop page and on archive pages. Unfortunately, there is no option to choose multiple pages where one filter set will be displayed.

Best Regards,
- Victor

As you might see the plugin is Locked as you didn’t enter the license key, please activate the plugin so the Filter Set can be updated – https://prnt.sc/ehaEk_U65eXe

Please follow the instructions on this page: https://filtereverything.pro/resources/license-key-issues/#how_to_get_the_license_key to get the license key.

Best Regards,
- Victor

activated… let’s do it

You need to create another filter set and place it specifically like here – https://prnt.sc/loTzXcf3f77s for product categories.

The shop page and the categories, pages have different queries.

Best Regards,
- Victor