PBX integration. When a caller comes in, I want to pull the callerID and fireup a browser, while searching for the telephone number to find the customer.

Is this possible. I did not see a telephone number field in the users and also when doing a search, I did not see it in the URL

Thanks

Hello I want to remove the image here. 1: https://prnt.sc/VRZUNRen3oyD 2: https://prnt.sc/6Bu011E5fiQW But I couldn’t remove it. You can’t delete it after uploading. How do I remove this image?

Thanks

your demo shows a 500 error. Can you fix it?

Hey Admin,

Absolutely great product. It deserves 5 stars. You are perfect. I gave it 5 stars ♡ ♥ ✨✨✨✨✨

You Are Best Bro!

Greetings from Turkey!

Hi, in this script can you set an expiration for a specific ticket categories? In this way, after the deadline, the user will no longer be able to select that category for support

During the review of your application, I noticed that certain keys are exposed in the HTML code. Below, I present specific examples. Could you please confirm if these need to be visible to everyone?

Exposed keys, such as secret_webhook_key and webhook_secret_key – should they really be visible?

Information regarding Mailgun configuration (handler, secret_webhook_key, webhook_secret_key, contact_page_address)

pusher_key, pusher_cluster, stripe_public_key, paypal_public_key?

Hi,

I’m interested in your support system and have a few questions about its organizational structure capabilities. Specifically:

-Does your support system include an organizational chart feature? -If we have multiple departments, how does the system handle and organize support requests from different units? -Is it possible to assign specific managers to handle requests for their respective departments? -How can we ensure that requests are routed to the appropriate department and manager?

Thank you for your assistance!

Hello,

I just purchased the script and I am setting up outgoing email SMTP for Office 365 email account but it is giving this error,

Could not validate mail credentials: Undefined array key “name”

Please assist in resolving this issue.

Specifically, we would like to configure the script such that agents have access solely to unassigned tickets and the tickets that are assigned to them. Additionally, it is crucial for our workflow that agents retain the ability to assign tickets to other agents when necessary.

Could you please advise if it is possible to achieve this configuration within the current framework of the script? If so, could you provide guidance or instructions on how to implement these settings?

Quick question. Does the script allow one to customize email templates? I searched for this in the demo and i don’t see it. Also, your documentation for this script is incorrect as it show installation for MTDB instead of BeDesk, so not sure if server requirements are the same for the 2 scripts? Would like to know if the current shared environment will be suitable.

I’m looking at BeDesk, and I tried the admin role and the customer role. But the most important thing I looked for wasn’t available: support via email.

Can you share screenshots of how a ticket chain looks in the admin panel if a customer starts a ticket with an email and the supporter replies and the customer replies again – and preferably a few more replies in the chain. What will I see in the admin area here?

Hi, I have a pre-sales question. We are using FreshDesk, if a user sends an email to us, then a ticket will be created automatically. We can reply on the ticket management page or via email, everything will be in sync. Does your app support this?

Does this script have an FAQ’s section?

Please note that in almost all your scripts, the API Endpoint has a wrong URL path in the API documentation, as you can see in this screenshot. It should be website.com/account-settings.

Hello! Please upload zip with .htaccess files

I have 2 problems with this. I have never been able to get IMAP working and AWS S3 is not working either. I had stopped using it previously because of this, but it is such nice software I am trying again. It could be a user error on my part. We will see. I opened and ticket and will update here when the author responds.

Hello, bedesk has api or webhook? i’m interest to sync with perfex

I’d be interested in buying a copy if guests can add tickets without registering. Please let me know when this option is available. Thanks!

Hi there! Just download the last version and try to update. Just first screen was Ok, then an error occured. Is something should I try to fix? I have 8.2 php

1- did u will release RTL update for frontend 2 – did u will add multilanguage content for posts categories etc 3 – did this support multi docs?