1242 comments found.
After installing and inserting a lot of content in the Article section, we went to the introduction section of the support site for users, when we realized that our system does not have a registration section. why????
I would like to add that it does not have section reCapcha Google, even though all items have been entered correctly from the settings section and it is set to show itself for the login, registration and contact page, but unfortunately it does not work either.
Hi,
It uses recaptcha v3 by default and does not require solving a puzzle in most cases. There should still be a recpatcha logo in bottom right corner though.
Register page problem?
We should have an option to use recaptcha v2 instead with next update.
Without creating redirects for LOGIN and REGISTER, how can the paths be updated?
What file or files need to be updated is all we would need.
Basically, we do not need end users to login to Help Center yet want both buttons shown to direct to another URL that connects to the main application.
Went to submit ticket but system will not allow to submit, don’t think renewal of support is needed for simple question of file locations to update this is all.
Thank you.
Hi,
This is not a simple change unfortunately, it would require modifications to a number of files.
Hello, is this compatible with Wasabi as S3? From the demo, it seems not to have this option. Thanks.
Hi,
It’s compatible with wasabi and other providers that support s3 API, you can select s3 option in settings page and enter wasabi url in “endpoint” field.
The demo shows this error when entered: Invalid s3 credentials. Unable to list contents for ’’, deep listing Reason: Custom endpoint `s3.eu-central-2.wasabisys.com` was not a valid URI
Try entering “https://s3.eu-central-2.wasabisys.com” instead, it should work then.
This is a solid code base but one missing feature is ability to create an account and submit a ticket at the same time.
Creating an account before submitting a request is an user experience obstacle.
Hi,
We have this on the roadmap for one of the future updates.
After migration getting the 500 Server Error.
Please check ticket ID: 24604
Thanks
Hi,
We’ll get back to your ticket shortly.
Hi
The demo is not working
Hi,
Seems to be working properly. Do you still have that issue?
Hi,
Does this support multiple outgoing email addresses from different domains?
Thanks.
Hi,
Yes, multiple email addresses are supported.
Outgoing ?
You can change the address from which the emails are sent from settings page. But if you mean you want to send an email from a different address based on some condition, then this would require some custom modifications.
Hello, I want to buy, however, I have a question, can I make a trial version available to the customer?
Hi,
There’s no built-in trial functionality currently.
Hello, i am interested in this, but the demo link not work. I became “504 Gateway Time-out”. Regards
Hi,
Sorry about that, it should work properly now.
Thx. Is there a documentation to see, before i buy it?
Viewing documentation currently requires a valid purchase on CodeCanyon.
Hi,
1. Does this support multiple email addresses from different domains?
For example, if we have support@domain1.com, help@domain2.net, contact@domain3.com. Will BeDesk be able to handle all these mailboxes and create tickets based on them?
2. Does it support the latest GPT-4o & GPT-4o mini?
Thanks!
Hi,
1. Yes, multiple addresses are supported.
2. You can specify the model you want to use fairly easily, it will default to the latest one though.
can you pls add a chatbot integration so I can add to my other sites pls I would like to purchase this
Hi,
We’re working on this currently. It should be available sometime next month.
Bug Report
Adding a “Custom Link” to the Auth Dropdown in the menu editor, when “Open link in: Same window” is selected, the link does not open in the same window, it opens in a new window.
Hi,
Thanks for reporting this, it will be fixed with next update.
PBX integration. When a caller comes in, I want to pull the callerID and fireup a browser, while searching for the telephone number to find the customer.
Is this possible. I did not see a telephone number field in the users and also when doing a search, I did not see it in the URL
Thanks
Hi,
This would require some custom modifications currently.
Hello I want to remove the image here. 1: https://prnt.sc/VRZUNRen3oyD 2: https://prnt.sc/6Bu011E5fiQW But I couldn’t remove it. You can’t delete it after uploading. How do I remove this image?
Thanks
Hi,
There seems to be an issue indeed, this will be fixed with next update.
Thank you for your answer, I’m looking forward to it
your demo shows a 500 error. Can you fix it?
Hi,
Sorry about that, it should be fixed now.
Hey Admin,
Absolutely great product. It deserves 5 stars. You are perfect. I gave it 5 stars ♡ ♥ ✨✨✨✨✨
You Are Best Bro!
Greetings from Turkey!
My wepixi digital marketplace help center: https://help.wepixi.com/ Perfect product..
Hi, in this script can you set an expiration for a specific ticket categories? In this way, after the deadline, the user will no longer be able to select that category for support
Hi,
There’s no built-in option for this currently.
During the review of your application, I noticed that certain keys are exposed in the HTML code. Below, I present specific examples. Could you please confirm if these need to be visible to everyone?
Exposed keys, such as secret_webhook_key and webhook_secret_key – should they really be visible?
Information regarding Mailgun configuration (handler, secret_webhook_key, webhook_secret_key, contact_page_address)
pusher_key, pusher_cluster, stripe_public_key, paypal_public_key?
Hi,
Is this from the latest version? These settings are not used anymore in BeDesk.
Hi,
I’m interested in your support system and have a few questions about its organizational structure capabilities. Specifically:
-Does your support system include an organizational chart feature? -If we have multiple departments, how does the system handle and organize support requests from different units? -Is it possible to assign specific managers to handle requests for their respective departments? -How can we ensure that requests are routed to the appropriate department and manager?
Thank you for your assistance!
Hi,
There’s no built-in support for this currently, but it’s something we’re looking into adding with a future update.
Hello,
I just purchased the script and I am setting up outgoing email SMTP for Office 365 email account but it is giving this error,
Could not validate mail credentials: Undefined array key “name”
Please assist in resolving this issue.
Hi,
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
thank you for your response. ticket is created.
