1241 comments found.
Quick question. Does the script allow one to customize email templates? I searched for this in the demo and i don’t see it. Also, your documentation for this script is incorrect as it show installation for MTDB instead of BeDesk, so not sure if server requirements are the same for the 2 scripts? Would like to know if the current shared environment will be suitable.
Hi,
The installation process and requirements are identical for all our scripts.
Regarding templates, currently you would need to modify the template file directly.
I’m looking at BeDesk, and I tried the admin role and the customer role. But the most important thing I looked for wasn’t available: support via email.
Can you share screenshots of how a ticket chain looks in the admin panel if a customer starts a ticket with an email and the supporter replies and the customer replies again – and preferably a few more replies in the chain. What will I see in the admin area here?
Hi,
It looks the same as if user replied via BeDesk website, there’s no difference visually or functionality wise.
Amazing!!! I’m going to buy then. Thank you.
Hi, I have a pre-sales question. We are using FreshDesk, if a user sends an email to us, then a ticket will be created automatically. We can reply on the ticket management page or via email, everything will be in sync. Does your app support this?
Hi,
Yes, BeDesk works the same way.
Does this script have an FAQ’s section?
Hi,
There’s no separate FAQ section, but you can use the categories/sections/articles to create one.
Please note that in almost all your scripts, the API Endpoint has a wrong URL path in the API documentation, as you can see in this screenshot. It should be website.com/account-settings.
Hi,
Thanks for reporting this, it will be fixed with next update.
Hello! Please upload zip with .htaccess files
Hi,
This issue should be fixed now with current version on CodeCanyon.
I have 2 problems with this. I have never been able to get IMAP working and AWS S3 is not working either. I had stopped using it previously because of this, but it is such nice software I am trying again. It could be a user error on my part. We will see. I opened and ticket and will update here when the author responds.
Hi,
We’ll get back to your ticket regarding this shortly.
OK. I followed up with the requests
Update: The IMAP issue was user error. The admin email was the same as the support email (Alias). As a result when a new ticket is created the admin is notified and that notification creates a ticket, which creates a user with “customers” role using admin alias and subsequent ticket stop sending for that reason. I created a new admin with my own email and set sending as our support email. Then it all works wonderfully. It was this way because we use Zoho and thats how it is setup. Maybe this helps something with email looping issue, haha.
No other update from the author yet regarding the AWS bucket issue.
Update again. I realized I didn’t say AWS S3 works with ticket attachments just not when uploading images to pages and articles which affect the ability to create good documentation for the knowledge base.
If you still have issues with uploading, please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Hello, bedesk has api or webhook? i’m interest to sync with perfex
Hi,
Yes, API is available.
I’d be interested in buying a copy if guests can add tickets without registering. Please let me know when this option is available. Thanks!
Hi,
We’ve no plans for this functionality at the moment unfortunately.
Hi there! Just download the last version and try to update. Just first screen was Ok, then an error occured. Is something should I try to fix? I have 8.2 php
Trying a clean install but the folder “install_files” is missing from archive. Please check. Thank you!
Hi,
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Hi, I’m trying to create a new ticket but it doesn’t work. (White screen when try to make a new request). So please let me know how to proceed. Trying to update and after first step I’m getting the error starting with: SQLSTATE[42S01]: Base table or view already exists: 1050 Table ‘pulse_values’ already exists… and so on. Please help!
This issue should be fixed now with current version on CodeCanyon.
Just downloaded the last version here and now the error on trying to update is: Illuminate \ Database \ QueryException SQLSTATE42000: Syntax error or access violation: 1071 Specified key was too long; max key length is 1000 bytes ALTER TABLE `pulse_entries` ADD index `pulse_entries_timestamp_type_key_hash_value_index`(`timestamp`, `type`, `key_hash`, `VALUE`) ..... On trying to clean install the “install_files” folder is missing. The clean install is supposed to work (like the previous 2.0.1 version.) What should I do more?
Can you create a ticket regarding this on the support site please, I can’t seem to be able to reproduce this issue.
Thank you, but can’t create ticket ( white screen ) when I’m trying to create a new one at https://support.vebto.com/hc/tickets/new
Can you try it now?
Ticket #23837 submitted. Thank you!
1- did u will release RTL update for frontend 2 – did u will add multilanguage content for posts categories etc 3 – did this support multi docs?
Hi,
1. We’ve no plans for this at the moment unfortunately.
2. Yes.
3. Yes.
I purchased the software and have been using it for a few months. the inability to edit the title of the ticket is one of the biggest defects and is really very inconvenient. otherwise the software is quite good but there are several minor bugs that are not fixed
Hello, I am interested in purchasing the system, it is excellent! But I noticed that there are some bugs, how can I send you examples of bugs for testing and fixing? Should I wait until the next update for the bugs to be fixed? Or do you fix it right away?
We want to use this in conjunction with regular gmail, we use jotform for volunteer applications and then the email comes in with their responses, we would reply to that email or assign it to marketing/ legal/ hr etc; depending on their application
Does bedesk edit the subject of the email with the ticket #? Freescout did that and thats why we didnt use it
Is there a way we can test how the jotform email would look in bedesk prior to purchase? the email is html and with another ticket system we tried it basically brought the email in but it looks real bad
I do think bedesk would work for us but we wont know until we try, from the demo it looks great, if it doesnt work well do you offer refunds?
Hi,
BeDesk will not edit email subject.
Tickets and replies created from email will have only basic styling (links, bold, italic etc) as well as images,
Are you intentionally not responding to all the ?s that i ask?
If you mean testing the look of email, there’s no easy way to do that currently. But only basic styling is supported as I mentioned.
Yet again i have to chase you to respond, perhaps look at my 3rd ? and respond to that
If asking simple ?s pre purchase is this difficult, i would hate to imagine how getting support form you would be
This is how the email would look, would that show the same way in your app? https://imgur.com/kvJUnLT
It would not show like this in the app. Only text styling related html and images/video are supported, it will not replace the custom layout of email.
Still chasing you and doesnt give me confidence in getting any real support from your company, refunds yes or no?
We can issue a refund if there’s some issue with BeDesk that prevents you from using it properly.
Can you list the installation instructions and requirements so i can take a look before i purchase, i want to make sure i have the required things to do it
Hi,
BeDesk does not have any special requirements for the server, it should work on any hosting provider.
The installation instructions?
Why would you send me to a page where i have to login? I want to look at it prior to purchase
Sorry about that. Currently documentation is only viewable when logged in with a valid purchase.
Hi, i already created a ticket #23397 in your support platform. this ticket is about outgoing mail error, it was take 2 day until now and still not solve yet. can you make a priority for this ticket? please urgent
Hi,
We’ll get back to your ticket shortly.
hi, system install step ?
Hi,
Can you clarify a bit please?
Hello, is there any posibility to add a button to each article to be able to share it via email/wa/whatever?
Hi,
There’s no built-in option for this currently, it would require some custom modifications.
Can i have saas with extended licence ?
Hi,
BeDesk does not have built-in SaaS mode currently.
After the upgrade, all slugs and SEO titles have been changed. How to fix those? We have lost 90% of the traffic within one month. Tell me how to put up the category name back in the title and URLs. Refer to the ticket number 14189.
Hi,
The urls are mostly the same still, only “help-center” was changed to “hc”. You can create a wildcard redirect in your hosting’s control panel, something like:
site.com/help-center/* => site.com/hc/*
