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BeDesk - Customer Support Software & Helpdesk Ticketing System

BeDesk - Customer Support Software & Helpdesk Ticketing System

BeDesk is a self-hosted, feature packed customer support, ticketing, email management and helpdesk software that does not require any coding or server knowledge to setup.

Features

  • Email With Superpowers – Use as email management software, keeping your existing email account and receiving all the functionality of BeDesk.
  • Easy Installation – Install BeDesk easily with no coding or server knowledge in a few minutes with our easy to use installer and documentation.
  • Optional Envato Module – Envato login, purchase code validation, earnings reports, automatic item importing and more.
  • Appearance Editor – Change colors, images and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor.
  • Translation Ready – You can translate BeDrive easily from admin area without any need for 3rd party applications or configuration files.
  • Responsive – BeDesk is fully responsive and will scale to the size of any device.
  • Open Source – You will receive full non-encrypted and non-obfuscated source code, so you can modify it (or hire a freelancer to do it for you) in any way you want.
  • Lifetime License – Pay once and receive a lifetime license. There are no recurring fees.
  • Documentation – In depth offline documentation included. It Explains everything from installation to the many features.
  • Social Login – Allow users to login with popular 3rd party sites (facebook, twitter, envato, google).
  • Professional Design – Pixel-perfect design based on google’s material design guidelines.
  • Search – Powerful search with multiple integrated providers, including elasticsearch, algolia, mysql and more.
  • Rich Text Editor – Ticket body uses a rich text editor, that allows file uploads, code formatting, inline images, canned replies, links, undo/redo, drafts and more.
  • Knowledgebase Management – Organize your knowledge base using categories and tags, create articles with a powerful html editor.
  • User Settings – Let users change common settings like their timezone, language, country and more.
  • Groups – Flexible groups system to assign users to or agents to teams, organizations, companies and more.
  • Pages – Create custom pages (like terms of service or privacy policy) with html editor.
  • Menus – Assign and remove links, pages and routes from various menus across the site with a simple menu manager without any coding knowledge.

Demo Site

You can find the demo site for BeDesk by clicking Live Preview above.

Note that because demo site is shared between multiple users, some functionality (like deleting users, changing settings, sending emails etc) is disabled or might not work properly.

Demo site will refresh every hour, anything you might have created on the site will be deleted and you will need to log in again.

There are several pre-created users:

Admin with full permissions: email: admin@demo.com password: demo

Agent with restricted permissions: email: agent@demo.com password: demo

Customer with minimal permissions: email: customer@demo.com password: demo

Changelog

Changelog can be found here.

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