22690 comments found.
I have been trying to find a solution for an error message for some time. I can’t solve it and would like to hear from you how I can fix this. The error message in our log file:
Undefined array key 1 in /wp-content/plugins/js_composer/include/classes/shortcodes/vc-custom-heading.php on line 138; PHP message: PHP Warning: Undefined array key 2 in /wp-content/plugins/js_composer/include/classes/shortcodes/vc-custom-heading.php on line 139
Hello, Can you please drop us a message via profile contact form with steps to replicate the issue, so that it can be investigated further?
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Done, a few days ago. Has this been received?
Hi, I am afraid, we have not received the message.
Please feel free to drop it via the customer center: https://support.wpbakery.com/ and share your temporary login details in it.
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Please disable the local scrolling when a new module is created. It is distracting. Thanks!
Unfortunately at present it is not possible to disable this behavior .We might have a toggle to siwtch it off in a future release .
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Hi, Raj!
Thanks for the update. Yes, PLEASE add the ability to remove this feature. From my developer:
“I spent hours looking through their code to figure something out and couldn’t. I’ve already mentioned it to them several times, but they won’t listen to me. They need to add a hook to disable it and I will for sure update the theme to make it disabled by default.”
I see many requests for wpBakery to stop showing the annoying Ads when we log into our sites. We’ve already paid for the plugin and are happy to go and find out more about it when we want to buy more things. Your standard and unhelpful response to all of these comments is:
“Hello, You can use disable option in the top right corner of the notification message. This will prevent displaying it again.”
Which if it were true, would be great, but it’s not true. They will be hidden until you log back into the site the next time, and then they display all over again. This happens to me on several dozens of sites I manage which use this plugin.
Turn off the ads!
Hello, The notification display works on cookies. Once it is disabled, a cookie is set which prevents it from displaying again. If it is being displayed again on your setup, then it looks like the cookies are disabled within the browser that is being used. We are also working on improving the display of notifications based on the feedback.
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BEWARE THIS PLUGIN….site is down….
Fatal error: Uncaught Error: Call to undefined function wp_get_current_user() in /home/*.cloudwaysapps.com/*/public_html/wp-content/plugins/js_composer/include/classes/core/access/class-vc-current-user-access-controller.php:204 Stack trace: #0 /home/*.cloudwaysapps.com/*/public_html/wp-content/plugins/js_composer/include/classes/core/class-vc-manager.php(499): Vc_Current_User_Access_Controller->getAllCaps() #1 /home/*.cloudwaysapps.com/*/public_html/wp-content/plugins/js_composer/include/helpers/helpers_api.php(184): Vc_Manager->editorPostTypes() #2 /home/*.cloudwaysapps.com/*/public_html/wp-content/plugins/ts-visual-composer-extend/ts-visual-composer-extend.php(381): vc_editor_post_types() #3 /home/*.cloudwaysapps.com/*/public_html/wp-content/plugins/ts-visual-composer-extend/ts-visual-composer-extend.php(2266): VISUAL_COMPOSER_EXTENSIONS->__construct() #4 /home/*.cloudwaysapps.com/*/public_html/wp-settings.php(473): include_once(’/ in /home/*.cloudwaysapps.com/*/public_html/wp-content/plugins/js_composer/include/classes/core/access/class-vc-current-user-access-controller.php on line 204
Please create a support ticket at support.wpbakery.com with your site credentials so we can check and help you with this. You need to log in to support.wpbakery.com with the email address using which the license was purchased.
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Hi, I have WPBakery installed through the theme. Do I need to purchase a new license and deactivate the current one to access the AI?
Yes , to use the Ai features you need to activate the license purchased from us .
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Can you PLEASE stop showing ads in my backend?
You can use disable option in the top right corner of the notification message. This will prevent displaying it again.
I bought a new license through your website directly today but typed my email address in wrong.
I can’t get hold of your support as I don’t have an active licence – so trying any method possible. How can I get it swapped over to my email?
Hello, Please drop us a message via profile contact form and in it share the email id that was used for purchasing the license, so that the support team can guide you further.
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Hi!
Apparently WPBakery conflicts with Wordfence preventing the 2FA functionality due to a JavaScript error as you can see in the following video: https://lopezb.d.pr/v/ftBnli
As you can see, the error goes away as soon as we uninstall WPBakery.
Hello, Thanks for reporting. We will add this onto our list, so that it can be investigated further.
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The wpbakery plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the Post Title tag attribute in all versions up to, and including, 7.5 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with contributor access or higher, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.
Hello, Please update the plugin to the latest version which is 7.6 as we have implemented security improvements in it.
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Hello,
Could you suggest me an addon to create vertical tabs? Currently, I am using “Tour” widget in the WPBakery. We cannot set a custom colour for tabs (i.e. “tour colour”). Just we can pick a colour from dropdown. But, I would like to specify a custom colour. That’s why I am looking for an addon for tabs.
Your recommendation would be much appreciated. Thank you in advance. 
Hello, The custom color can be implemented using CSS. To do so, you can use a tool like browser inspector and identify the selector to target and then change it’s background property via CSS.
Unfortunately I am not aware of an add-on that has such a feature, but can recommend your to check the add-ons section of codecanyon and then search using a keyword to find similar add-ons. Since the add-ons are developed and maintained by their developers, I would also recommend confirming the functionality with respective add-on developer before making any purchase.
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It says the spammy ads in admin has been fixed with 7.6 (Fix: WP admin notifications work properly and can be disabled). How to permanently disable them now? I coudn’t find it in theme settings.
Hello, You can use disable option in the top right corner of the notification message. This will prevent displaying it again.
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your plugin doesn’t work with the latest PHP version. When you click on the elements to edit the content, it just sits there trying to open the box so you can edit the content, but it never opens. It only works with PHP 8.1. Can you fix that ASAP?
Hello, The latest version of WPBakery Page Builder which is 7.6 is compatible with upto PHP 8.2.8. If you are facing any issue while using it, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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is your AI feature is free forever?
Hello, The AI feature is accessible with active support tenure. The support tenure is valid for one year after purchasing the plugin and can be renewed after it’s expiry.
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Dear Support Team, I am currently using more than 30 licenses of your plugin and have noticed that since the new update there are major problems with the Porto and Riode templates.
The “Save” button has been missing from Porto since the update in all elements.
Porto support reports: I have debugged the theme settings and also the third-party plugins and everything is fine. This issue is not caused by the PORTO theme or third-party plugins. I tested your issue by activating the default WordPress theme and it’s still the same.
The second problem is with the Riode template.
Here the file js_composer\include\classes\core\class-vc-base.php causes an error. This means that the saved colors, fonts and spacing in the elements are no longer saved or output.
Here are the changes in comparison: https://www.diffchecker.com/amUrakj5/
Can you please help. I cannot currently create a ticket.
Thanks for the support
Hello, The Porto and Riode templates looks like custom templates added by theme. It is not something that is a part of standard WPBakery Page Builder plugin.
If you face any issue while using WPBakery Page Builder plugin, then our support team will be glad to guide you further. To do so, you can drop us a ticket via customer center: https://support.wpbakery.com/ and include your temporary login details in it.
P.S: If the support tenure has expired, then it can be renewed under your account. An active support tenure also provides you with added benefits as mentioned here: https://kb.wpbakery.com/docs/faq/what-are-the-benefits-of-renewing-support-tenure/
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Please note that in the latest version, interacting with both the Backend and Frontend Editors now requires a double click when switching between modules. This change marks a significant bad modification in the user interface behavior compared to previous versions.
Previous Version (Example 7.4)
In the previous version, such as 7.4, it was possible to open another module directly by a single click. For reference, see an example here: Previous Version Interaction.
New Version 7.6
In the new version 7.6, clicking on the settings of one module closes it, and then a double-click is required to access the settings of a second module. This change is depicted here: New Version Interaction.
This modification seems a major flaw in the workflow for users, impacting the efficiency of module management within the editors.
Hi, Thanks for sharing. The normal flow of editing is to close an existing edit window and then to edit the new element. However, we see the issue as suggested by you when you try to edit another element when the existing edit window is open. We will add this to our list so that it can be improved in future.
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Hi Rohan_WPBakery-Team! Did you get any feedback from the development team? Users seem a bit bored with it now.
Hello, This issue has been identified as a bug and it will be fixed in an update.
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Thank you for the confirmation!
Hi ! Seen a lot of
preg_split(): Passing null to parameter #2 ($subject) of type string is deprecated
In my debug file, could you please fix it ?
When i deactivate Wp Bakery plugin it’s stops.
Hello, Please drop us a ticket via customer center: https://support.wpbakery.com/ and share your temporary login details in it, so that the support team can guide you further.
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Sorry Raj i don’t have support for this plugin. Purchased as bundle in a theme (impreza).
The plugin bundled with a theme doesnt have a direct license . Please note that the direct plugin license provides you with these added benefits: https://kb.wpbakery.com/docs/faq/what-are-the-benefits-of-direct-license-for-wpbakery-page-builder/ compared to the version received with the theme. If you dont have a direct license with us you need to contact the theme developer to look into the issue .
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I have installed Wp bakery but not working showing blank screen??
Hello, Please drop us a ticket via customer center: https://support.wpbakery.com/ and share your temporary login details in it, so that the support team can guide you further.
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Hi,
Pre sale question: is it possible to stripe the visual composer shortcodes from a woocommerce product feed? I see visual composer uses shortcodes and not html when exporting which may cause issues with my product feed.
Hello, The WPBakery Page Builder render elements using shortcodes. These shortcodes are stored in database. Unfortunately, it is not possible to strip shortcodes as the elements will fail to render without their shortcodes. However, if the product feed is pulling data from excerpt section, then an excerpt can be manually entered for such products so that it gets displayed instead of default excerpt with shortcodes in it.
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Hi, I’m copying another message because this is still happening!!
There is a bug with the WP Bakery Media Masonry grid widget in Firefox when you load the page for the first time (you can replicate it every time you load the page on a private window) the top images are displaying as a mall stripe. Only the bottom ones are displaying correctly but they also overlap the content after it.
how can it be?? I need to roll back. When are you going to fix this? thank you.
We are aware of the issue and this fix should be out in the next release . Kindly give us some time for a fix .
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hi, thanks. I see that in the release 7.6 the firefox issue is marked as resolved; still, it’s not working properly: the first couple of rows in a masonry grid are displayed correctly, the rest still has the old problem.
(as soon as you select the “height mode: original” in the grid builder template with the featured image on background option active the grid stop working correctly. I hope this could be helpful in a way. I guess you can easily reproduce the error
Hello, Please drop us a ticket via customer center: https://support.wpbakery.com/ with temporary login details. It will help support team to investigate the issue further on your setup.
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Hi, you can easily replicate the error on a stage site. please do that! I (unfortunately!) update a live site and had to roll back to a functioning version … so I’ve nothing to show (I hope you understand). Then I could replicate the issue on a test site (installed in local). But the bug is there! thanks
We need an option to disable the SEO function of WPBakery.
Hello, The SEO feature does not alter the content SEO if it is not used. It is currently not possible to disable it. However, we might have such an option in future.
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Understand that, but it’s still something that we should be able to disable. It’s an unnecessary feature
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