22681 comments found.
Hello,
Could you suggest me an addon to create vertical tabs? Currently, I am using “Tour” widget in the WPBakery. We cannot set a custom colour for tabs (i.e. “tour colour”). Just we can pick a colour from dropdown. But, I would like to specify a custom colour. That’s why I am looking for an addon for tabs.
Your recommendation would be much appreciated. Thank you in advance. 
Hello, The custom color can be implemented using CSS. To do so, you can use a tool like browser inspector and identify the selector to target and then change it’s background property via CSS.
Unfortunately I am not aware of an add-on that has such a feature, but can recommend your to check the add-ons section of codecanyon and then search using a keyword to find similar add-ons. Since the add-ons are developed and maintained by their developers, I would also recommend confirming the functionality with respective add-on developer before making any purchase.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
It says the spammy ads in admin has been fixed with 7.6 (Fix: WP admin notifications work properly and can be disabled). How to permanently disable them now? I coudn’t find it in theme settings.
Hello, You can use disable option in the top right corner of the notification message. This will prevent displaying it again.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
your plugin doesn’t work with the latest PHP version. When you click on the elements to edit the content, it just sits there trying to open the box so you can edit the content, but it never opens. It only works with PHP 8.1. Can you fix that ASAP?
Hello, The latest version of WPBakery Page Builder which is 7.6 is compatible with upto PHP 8.2.8. If you are facing any issue while using it, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
is your AI feature is free forever?
Hello, The AI feature is accessible with active support tenure. The support tenure is valid for one year after purchasing the plugin and can be renewed after it’s expiry.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Dear Support Team, I am currently using more than 30 licenses of your plugin and have noticed that since the new update there are major problems with the Porto and Riode templates.
The “Save” button has been missing from Porto since the update in all elements.
Porto support reports: I have debugged the theme settings and also the third-party plugins and everything is fine. This issue is not caused by the PORTO theme or third-party plugins. I tested your issue by activating the default WordPress theme and it’s still the same.
The second problem is with the Riode template.
Here the file js_composer\include\classes\core\class-vc-base.php causes an error. This means that the saved colors, fonts and spacing in the elements are no longer saved or output.
Here are the changes in comparison: https://www.diffchecker.com/amUrakj5/
Can you please help. I cannot currently create a ticket.
Thanks for the support
Hello, The Porto and Riode templates looks like custom templates added by theme. It is not something that is a part of standard WPBakery Page Builder plugin.
If you face any issue while using WPBakery Page Builder plugin, then our support team will be glad to guide you further. To do so, you can drop us a ticket via customer center: https://support.wpbakery.com/ and include your temporary login details in it.
P.S: If the support tenure has expired, then it can be renewed under your account. An active support tenure also provides you with added benefits as mentioned here: https://kb.wpbakery.com/docs/faq/what-are-the-benefits-of-renewing-support-tenure/
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Please note that in the latest version, interacting with both the Backend and Frontend Editors now requires a double click when switching between modules. This change marks a significant bad modification in the user interface behavior compared to previous versions.
Previous Version (Example 7.4)
In the previous version, such as 7.4, it was possible to open another module directly by a single click. For reference, see an example here: Previous Version Interaction.
New Version 7.6
In the new version 7.6, clicking on the settings of one module closes it, and then a double-click is required to access the settings of a second module. This change is depicted here: New Version Interaction.
This modification seems a major flaw in the workflow for users, impacting the efficiency of module management within the editors.
Hi, Thanks for sharing. The normal flow of editing is to close an existing edit window and then to edit the new element. However, we see the issue as suggested by you when you try to edit another element when the existing edit window is open. We will add this to our list so that it can be improved in future.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi Rohan_WPBakery-Team! Did you get any feedback from the development team? Users seem a bit bored with it now.
Hello, This issue has been identified as a bug and it will be fixed in an update.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Thank you for the confirmation!
Hi ! Seen a lot of
preg_split(): Passing null to parameter #2 ($subject) of type string is deprecated
In my debug file, could you please fix it ?
When i deactivate Wp Bakery plugin it’s stops.
Hello, Please drop us a ticket via customer center: https://support.wpbakery.com/ and share your temporary login details in it, so that the support team can guide you further.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Sorry Raj i don’t have support for this plugin. Purchased as bundle in a theme (impreza).
The plugin bundled with a theme doesnt have a direct license . Please note that the direct plugin license provides you with these added benefits: https://kb.wpbakery.com/docs/faq/what-are-the-benefits-of-direct-license-for-wpbakery-page-builder/ compared to the version received with the theme. If you dont have a direct license with us you need to contact the theme developer to look into the issue .
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
I have installed Wp bakery but not working showing blank screen??
Hello, Please drop us a ticket via customer center: https://support.wpbakery.com/ and share your temporary login details in it, so that the support team can guide you further.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi,
Pre sale question: is it possible to stripe the visual composer shortcodes from a woocommerce product feed? I see visual composer uses shortcodes and not html when exporting which may cause issues with my product feed.
Hello, The WPBakery Page Builder render elements using shortcodes. These shortcodes are stored in database. Unfortunately, it is not possible to strip shortcodes as the elements will fail to render without their shortcodes. However, if the product feed is pulling data from excerpt section, then an excerpt can be manually entered for such products so that it gets displayed instead of default excerpt with shortcodes in it.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi, I’m copying another message because this is still happening!!
There is a bug with the WP Bakery Media Masonry grid widget in Firefox when you load the page for the first time (you can replicate it every time you load the page on a private window) the top images are displaying as a mall stripe. Only the bottom ones are displaying correctly but they also overlap the content after it.
how can it be?? I need to roll back. When are you going to fix this? thank you.
We are aware of the issue and this fix should be out in the next release . Kindly give us some time for a fix .
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
hi, thanks. I see that in the release 7.6 the firefox issue is marked as resolved; still, it’s not working properly: the first couple of rows in a masonry grid are displayed correctly, the rest still has the old problem.
(as soon as you select the “height mode: original” in the grid builder template with the featured image on background option active the grid stop working correctly. I hope this could be helpful in a way. I guess you can easily reproduce the error
Hello, Please drop us a ticket via customer center: https://support.wpbakery.com/ with temporary login details. It will help support team to investigate the issue further on your setup.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi, you can easily replicate the error on a stage site. please do that! I (unfortunately!) update a live site and had to roll back to a functioning version … so I’ve nothing to show (I hope you understand). Then I could replicate the issue on a test site (installed in local). But the bug is there! thanks
We need an option to disable the SEO function of WPBakery.
Hello, The SEO feature does not alter the content SEO if it is not used. It is currently not possible to disable it. However, we might have such an option in future.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Understand that, but it’s still something that we should be able to disable. It’s an unnecessary feature
Hey, guys! I noticed in the last 2 versions of the plugin (7.4 and 7.5) that when I create a new row or element, the window scrolls down to that particular element, like a html anchor jump. Can I disable this behavior? Thank you!
Hello, This is a new feature introduced in recent releases to prevent any additional scroll when a new element is appended to the content. Unfortunately at present it is not possible to disable this behavior.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Thank you. I use your plugin on many websites, due to it being bundled with themes that I use. Please, please make this feature optional via a setting. I’m editing websites on a desktop with a 27” monitor and I really don’t need the jumping, because I have all the page contents within the screen. And I know other people in the same situation. I know we are not direct customers, but we work with WPBakery every day and have always recommended it over Elementor. So, please, try to see this from our point of view – this ‘feature’ is not useful. Thank you for reading this.
Hello! When you upload an image bigger than 2560px, WordPress scales it down, and it shows a link to the original image when you open the Media gallery: https://lopezb.d.pr/i/YiBoB3
For some reason, when WP Bakery is active, that link is missing.
To reproduce the error:
1. Upload a 5k image
2. Click on “Add Media” https://lopezb.d.pr/i/J4xhXj
3. Check the image details
Hello, We tried executing the steps as suggested by you, but we see the original image link on our setup when WPBakery Page Builder is active: https://i.imgur.com/VsOZxw0.png Can you please drop us a message via our profile contact form, so that we can discuss it further incase we miss anything?
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi! Please see the directions in the first message. The problem does not occur in the default Media Library (your screenshot) but only when opened from within a modal. Did you open the Media Library (the modal) as per the instructions? Ex: https://lopezb.d.pr/i/J4xhXj
Hello, Yes, we tested it within the Media library modal: https://i.imgur.com/bMxTb4o.png
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello, I use the PORTO theme and there is a great part where I can deactivate or activate certain WPBakery modules, which is great in order to reduce frontend pages and have a faster website. Because it must be said, it is very heavy in terms of code. Is it possible to do this because I also use it with another theme but the theme does not have this option. I saw that I can go to WPBakery Page Builder > Role Manager > Administrator > Elements and select the option “custom” access the settings and disable any modules you won’t need for your user role. But will this also reduce the weight of the page on the front end??? THX in advance
Hello, Disabling the element in role manager will prevent it from loading within the editor. Some of it’s code might be loaded from CSS and JS on page output. We are planning to optimise this loading in future, so that only the code related to the elements which are selected will load while excluding the elements which are disabled/not used.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello thank you for your answer, so for the moment the code remains loaded in frontend??? I can’t wait for you to consider the possibility of deactivating the frontend code because it is true that this considerably weighs down the pages of a site and this is not good for Google, thank you again and congratulations for your job!
Hi, Pre sale question for Multi-Store Addons for WooCommerce, In single product page Store name + Stock shows. Is that option in your plugin to show sorting bar, user can easily sort by store name alphabetically.
Hello, The WPBakery Page Builder plugin does not have such an option. It might be something added by an add-on or the theme.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
“Special Offer for WPBakery Customers!”
- No thank you. Now stop reappearing every day for weeks on end. It’s super annoying.
Hello, The message is removed and will not display again if the close option in it’s top right corner is used. It works based on cookies. If the setup is not supporting cookies then in this case, the message might appear again.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi,
WPBakery Page Builder is barely working and if that is not enough you are only adding ads and bloat on it. Please remove those anoying ads that your plugin is showing. Also, you are changing them remotely, and this is not a good practice.
Hello, Thanks for the feedback. I will add it to our list so that the ads display can be improved in the future.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Please allow us to disable the ads. It’s really annoying. Yes sure when I click on the x the ad is hidden, but after a few days a new ad is showing. Many customers already ask, how to disable this and if this is spam. So please add a filter, to disable these ads once and for all. I did not purchase this product to then see ads. Thanks!
Hello, Thanks for sharing the feedback. It is on list to improve the ads display in near future.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
I’ve installed the Admin and Site Enhancements (ASE) on one of our websites. Everything was fine until i updated the wpbakery page builder to version 7.5. Afterwards there are JS errors on the ASE settings page. When I deactivate the page builder, everything is working fine. Can you please contact the developer and offer a bugfix in the next version?
Hello, Thank you for bringing this matter to our attention. As of now, our team has not conducted compatibility testing between the ASE plugin and WPBakery Page Builder, primarily due to the absence of prior requests for such integration. Should we receive additional requests for the integration in the near future, we will prioritize its inclusion in our development roadmap. If the developer of the ASE plugin is interested in exploring its compatibility with WPBakery Page Builder, we would be more than willing to provide them with a test version. This will allow them to assess and address any compatibility issues for a smoother user experience.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
This is a pre-sales question. Is WP Bakery compatible with PHP 8.X? Until I get around to buying the latest version of WP Bakery I’m using 6.13.0 (came with the theme). Is that version of WP Bakery compatible with PHP 8.X? Many thanks for any help you can provide.
Hello, The latest version of the plugin (7.5) is compatible with PHP 8+. The 6.13 version might not be compatible with PHP 8.1 and 8.2, as we had implemented some compatibility fixes in 7.0 update. You can confirm it on our release log here: https://kb.wpbakery.com/docs/preface/release-notes/
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
This item was featured on CodeCanyon
Power Elite Author
Contact the Envato Market Help Team
