2156 comments found.
Hi, I want to ask about migration. I just migrate my hosting to another provider and migrate all files with help by hosting provider, change new server name on the domain, etc. and now the apps is 500 internal server error. So, should I re-install it and can use the current purchase code I have? or how? Thank you
Please contact us via support. our team will assist you.
just submit the ticket
Hi. Question.
I see the software is updated pretty regularly which is good. But how difficult is it to update? What if the update glitches? I would have to constantly be swapping out files for new files? What if my clients/invoices/records get lost?
Also, can I switch the logo and name and rename it to my agency name and logo so that clients think this is my software?
Do you as a developer have access to the software when it is on my server or its private and no one can access it?
Thanks.
Also, is there a way to charge the customer every month automaticaly via credit card? I dont mean invoice, i mean actually charge the card or withdraw from back every month automatically?
No data is ever going to lost in updating. We always recommend to take backup before updating the application.
You can change the name and logo from admin panel
We do not have any access to software
Is there functoinalty to auto send invoice every month? Is there functionality to auto charge cuastomer every month? Actually charge their card via some of the gateways?
Thanks.
Hi. Any updates on my quesiton? Thanks.
Thank you for contacting us.
You can create recurring invoice for this accordingly . But auto charge facility is not available.
So what is the point of the “Payment Cridentials” in the settings?
Paypal
Stripe
Razorpay
Paystack
Mollie
Payfast
Authorize.net
SquareIf for example I have Stripe and strype can do recurring charged, so how does this relate to worksuite?
Client need to have payment from their panel by using these credentials.
can you please explain this part for me a little better? Why does the client need it? Its asking me the admin to set it up. What is that for?
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For the tickets, is that email to ticket, using smtp and imap?
Sorry it is not available
Please contact via support.
How do I config these variables. It shows null.
##SIGNATORY##
SIGNATORY_DESIGNATION
SIGNATORY_DEPARTMENT
This details of current login employee who create the Letter. It will auto set when you select the employee from dropdown.
Hello, I have installed your latest update (v5.4.21), but the clock-in feature remains the same as before. It is still not possible to clock in unless the latitude and longitude of our current location match exactly with the business address.
i have set the radius to 10 metres but still can’t clock-in
Your ticket has assigned to a dedicated agent.
You will get a reply soon.
the rest api doesn’t allow for me to create an api for attendance and applying for leave is there a way to do so ? we are making a mobile app and we need that api
Here is the documentation for the rest api development.
Dashboard page it taking huge time to load? Is this a known bug or something wrong on our installation. Please help
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After update to latest version, Configure email Settings now display 500 Server Error. Please how do i fix this?
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Gentle Reminder: Your support has been expired
There is no provision to add multiple items in expense form. can you add this feature
You can add all the details in the description column.
But separate price for each items and total should shows as like invoice
Sorry but that option is not there you need to create separate expense for all the expense.
any chance in future update?
Will send it to research and development team if they found suitable then it will.
Hello,
Is there an option to send a payment receipt for services to a third party?
Regards!
Thank you for contacting us.
You can download the PDF and send it to anyone.
Our understanding is that the “Payments” tab are for payments recieved for invoices sent out. My question is for Payments made to a third party where I can state reason for payments, description of service, quantity etc.
Regards!
Sorry! This feature is not available.
Hello Team,
I have seen your demo and wanted to clarify few things before purchase: 1. Recruitment: 1.1. can we give access to shortlisted candidate for uploading and filing onboarding form? 1.2. Do you have any feature to take a test of candidate during recruitment? 1.3. Can employee apply for a resignation from their dashboard? and can we complete ofboarding process and track details from here only?
2. General: 2.1. Can we issue offer letter, appointment letter, probation period confirmation letter, experience letter, appreciation letter, warning letter etc from your software? 2.2. is 2.1 pointers visible in employee’s profile? 2.3. Can we assign shift for employees? 2.4. Is it possible to take half day leave as i was not able to take half day due to no feature to select time, so pl clarify 2.5. Can we assign Roles and Responsibility of employees and link with their performance and monthly target? 2.6. Can we assign and track progress of no. of training to be completed by employees in a certain period of time? 2.7. Do you have feature to track probation period of employees? And once probation complete then we wanted to issue letter or some sort of confirmation, so is this available? 2.8. Can we set some certain time like 30 min. as a buffer time from punch in time? Ex: if clock in and clock out time is 9am to 6pm and we have 30 min. cushion period, means if employees “Clock-in” till 9.30am 3 time in a month, then no salary deduction. But if employee clock in after 9.30am or more than 3 times in a month then salary will be deducted. So is this possible in your software?
3. Do you have an mobile App for this software? 4. Can we link our separate job portal website with your career page? 5. Do you have feature to link with bio metric device for capturing clock in and clock out time?
1. Recruitment: 1.1. can we give access to shortlisted candidate for uploading and filing onboarding form? 1.2. Do you have any feature to take a test of candidate during recruitment? 1.3. Can employee apply for a resignation from their dashboard? and can we complete ofboarding process and track details from here only? 1.1 No, Candidate access panel is not available now. 1.2 Candidate test feature is not available. 1.3 Employee resignation apply feature is not available.
2.1 -> Offer letter can be generated in our application. You can download and send it. 2.2 -> Depends on permission 2.3 -> Yes employees shift can be assigned in employee section in shift roster. 2.4 -> Half day leave feature is available in our CRM. 2.5 -> Sorry! Feature is not available. 2.6 -> Yes 2.7 -> This you need to do it manually. 2.8 -> You need to track it manually.
3 ->. Yes we do have but its buggy and its on beta verison.
4 – >. No
5 -> Sorry!! We do not have right now.
Hello, is it possible to customize the task code and deactivate some modules, such as finance? On the other hand, I see that there are extra paid modules, which specifically contain the WORKSUITE purchased…. thanks in advance
Yes, it is possible to modify the code and disable modules as per your need. but once you have modified the script we will not provide support to your application because it violate our support policy
Can you tell me which Laravel is this on currently and any plans on updating it to the latest version (if it is not already updated)?
Laravel is 10 and you will get soon 11 version
I have been experiencing persistent issues with the cron schedule not functioning properly, which has affected the generation of recurring invoices. Despite several updates, the problem remains unresolved. This has significantly impacted my workflow, and I am disappointed with the lack of a lasting solution. I have reached out to support but have yet to see improvements. Potential buyers should be aware of these technical challenges.
cron job not working is not the part of application. It is more of server issue. You need to contact your hosting if cron job is not working or running or server every minute
I’m using cPanel for your App. I know how cron works and I know how to set it up. https://prnt.sc/UXlSOH3rwoT6
If you are still getting the message of cron job configure on worksuite app then it simply means the cron job is not running your server. In that case you need to contact your hosting provider and tell them that cron job is not running even after configuring.
You can even contact us via support . So we can check if its running or not
Hello, New Ticket: #46846 Please Check. Thanks
Thank you for contacting us.
Our agent has replied on that ticket.
Please check.
where does employee time in for attendance looking at the demo its hard to find
Thank you for contacting us.
You can see in HR- > Attendance. -> summary/Attendance by member/attendance by hour
but do they time in & time out? is that automatic?
No they have to clock in clock out by click on button which is appearing on dashboard according to the shift time.
its not appearing yet on the demo can i change it on demo admin? time is 06:28 pm on the demo
Please contact us via support for more information.
I m getting an error when I try connect it
It says upgrade to 3.87 or higher, I have the latest installed
Mobile App (iOS)
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from the coments, about a year ago, I saw that the inventory Module was under development, is there any status change to this, the development stage it’s at, etc etc
It is completed and now it’s name is Purchase module.
Thank you
Error:- While clicking the Ex Employee tickets the error come like this :- [Attempt to read property “name” on null] Illuminate \ Foundation \ Bootstrap \ HandleExceptions : 562 handleError
Thank you for contacting us. It is working at our local.
Please contact us via support with in details.
