The Customer Care Support is Excellent.'
If they could improve the UX it will be more Good.
Eg:- We are getting this type of email when we get a "New Comment".
New comment on task - Fix #16
Project - Bad Ass Street Tacos
Login To Dashboard
Thank you for using our application!
Then we need to Login to the Dashboard [If we are not Logged in already] and it will be going to the Dashboard, If we already logged in on the browser, then also it will be going to the Dashboard.
Instead of going the the Dashboard, when we click on the Link on the email, if it is going to that respective Comment page it will be more Good to save time for the user.
Now we need to Login, and it will be going to the dashboard by default, then we need to go tot works/task, then click on that Task which the comment belongs to, then to the comment section, the need to find which comment it is, because on the email it states as #16, but on the system then is no comment #, actually the #16 is Project No.
This is just an example, it need to improve a lot on the UX.