Hi there.

Thanks for reaching out.

As per this article: https://support.booking-wp-plugin.com/hc/en-us/articles/10053650125202-WhatsApp-Notifications, the US$17.99 per month subscription plan is for 100-200 messages per month.

Regarding SMS rates, please note that text messages (SMS) can have as many symbols as you wish. If the texts of your notifications exceed the limit, the messages won’t be cut in two, but you will be charged twice as much. That’s why you may want to optimize the cost by cutting down on the number of symbols in your text message notifications. You can use this Online SMS Length Calculator to check the length of your message: https://messente.com/documentation/tools/sms-length-calculator. For example:

Latin characters – 160 symbols fit into one message, Any other characters (Cyrillic, Arabic, etc.) – 80 symbols fit into one message.

Kindly check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212997925-Text-Message-SMS-Rates regarding SMS rates.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #285202 so we can look into this matter for you.

Many thanks,
Richel

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I just saw that Bookly Cloud subscription for 2000 Whatsapp message is $177. It is not a fair fee. I can hire a developer for a custom plugin and it will cost 500$ with 1000 free messages provided by META on Whatsapp. Your plugin is wondreful that I respect every detail is considered, but fees suit only businesses that want to waste money and really do not care about ekstra $2000+ per year.

Hi there.

Thanks for reaching out.

Thank you for sharing your concerns. I appreciate your feedback. I value your input and take your feedback seriously. While I am sorry to hear that this isn’t on par with your expectations, the team has dedicated profound thought and careful consideration to everything that we offer.

Nonetheless, your insights are valuable to us, and we will certainly consider your feedback as we continue to improve our services.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #285582 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thanks for reaching out.

I’m afraid these options are not yet supported. Currently, a service can be associated only with one category and there’s no text search function, but you can use various filters to look up an appointment. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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i have another question

on the page of appointments where admin can handle all the appointments

why is not any option for selection the category or any category colmun same as add service page

/wp-admin/admin.php?page=bookly-appointments

if there is any way to show the category as well on the appointment page

please let me know ASASP

thanks have a great evening

Hello,

A category filter is not available there at the moment. Please leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

Booking.com and Airbnb aren’t supported at this time. As a workaround, please check if Bookly’s Zapier Integration: https://support.booking-wp-plugin.com/hc/en-us/articles/360016190920-Zapier-Integration can work for this requirement as it allows you to automatically trigger actions in your favorite cloud apps for certain events inside of Bookly: when new bookings are made and updated, and new customers are created. Please note that Zapier’s plan is to be purchased separately from your Zapier account.

Thanks!
Yulia
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I should mention that we already have purchase codes for the Pro Add-on and the Bookly Schedule Service Add-on. I’m not sure when they were purchased, as I’ve just taken over the maintenance of the site.

Hello,

Thank you for your message.

If you’ve already purchased the Bookly Pro (Add-on) and the Bookly Schedule Service (Add-on), please make sure to enter the purchase codes in Bookly Settings > Purchase Code.

Thanks!
Yulia
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Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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any response on this?

Hello K.T.

Thanks for reaching out, and for the follow-up.

Kindly assess the compatibility of the Bookly Customer Groups Add-on, accessible at https://support.booking-wp-plugin.com/hc/en-us/articles/360000201873-Customer-Groups-Add-on, with the specific requirement at hand. This add-on facilitates the creation and management of Customer Groups, serving various administrative purposes. It enables advanced sorting of customer lists based on loyalty, appointment frequency, provided information, and interests, and allows targeted promotions and service visibility adjustments based on customer group. For instance, the Service Awesome feature becomes exclusively viewable and bookable by the Awesome Customer Group.

With this add-on, you can create a specific group for staff members where only this group can view and book services by the said staff member.

I just wanted to clarify how Bookly works with scheduling. It’s all set up on a weekly basis, so when you create schedules for your staff members, those schedules remain consistent week after week. The time slots available in the booking form are based on these schedules, and how the hours are divided and displayed in the form depends on the time slot length you’ve chosen.

Each staff member has their own unique schedule. When a customer books a specific time slot for a service with a staff member, that staff member becomes unavailable for that time slot for any other services. For example, if Superstar is booked for service Awesome on Tuesday at 10 am, she won’t be available for any other services at that time. Likewise, other customers won’t be able to book service Awesome at that specific time, unless another staff member is assigned to provide that service.

The add-ons https://www.booking-wp-plugin.com/add-ons/, such as Bookly Customer Groups Add-on, are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

To gain a comprehensive understanding of its functionality and suitability for your business needs, we recommend reviewing the demo at https://www.booking-wp-plugin.com/demo/customer-groups/ before making a purchase decision.

Or try the sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #284805 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

Bookly Pro supports the integration with Zapier:

Thanks!
Kate
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Hi there.

Thanks for reaching out.

Yes, Bookly Outlook Calendar Sync: https://support.booking-wp-plugin.com/hc/en-us/articles/360018688413-Outlook-Calendar-Sync allows you to get a real-time two-way synchronization between Bookly Calendar and Outlook Calendar so you can keep all your calendar data in sync to never miss an important appointment and avoid double bookings. Please note that Outlook requires HTTPS. And we use Microsoft Outlook API to sync the Bookly appointments and the Outlook events. So currently, it does not work with Hosted Exchange Servers.

Microsoft Outlook API doesn’t support dedicated Microsoft Exchange Server accounts. When setting up Outlook Calendar you should be using a Microsoft Business account with the company domain/email so all users in this company can sync Outlook Calendar with Bookly. And it should be the same domain for everyone. As per our detailed documentation on the link above, you need to log in to the Azure portal using the Outlook email address/account you need to synchronize. So please make sure that the Application in the Azure portal is properly created. For example, you create a new application in the Azure account and when you create it you choose the option Accounts in any organizational directory (Any Azure AD directory – Multitenant). Then connect this new application with Bookly and try to connect the staff member in the Staff Members section in Bookly.

You can use this instruction for adding users to the Azure account (Azure AD administrative permissions) https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/add-users-azure-active-directory.

I just wanted to clarify how Bookly works with scheduling. It’s all set up on a weekly basis, so when you create schedules for your staff members, those schedules remain consistent week after week. The time slots available in the booking form are based on these schedules, and how the hours are divided and displayed in the form depends on the time slot length you’ve chosen.

Each staff member has their own unique schedule. When a customer books a specific time slot for a service with a staff member, that staff member becomes unavailable for that time slot for any other services. For example, if Superstar is booked for service Awesome on Tuesday at 10 am, she won’t be available for any other services at that time. Likewise, other customers won’t be able to book service Awesome at that specific time, unless another staff member is assigned to provide that service.

The add-ons https://www.booking-wp-plugin.com/add-ons/, such as Bookly Outlook Calendar Sync, are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

Before making a purchase, we recommend checking out our sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #284633 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

Please check if the price is updated in the Staff Members section > edit > Services tab.

Thanks!
Yulia
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

Right now, such option is not supported.

You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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Hi there.

Thanks for reaching out.

Bookly is compatible with the vast majority of WordPress themes and plugins, as long as the theme or plugin is developed according to the WordPress Codex https://codex.wordpress.org/Theme_Development, it is most likely compatible with yours. While it isn’t technically possible for us to test all themes and plugins out there, incompatibility issues have been rather rare in our experience. In order to make sure that your theme or plugin works with Bookly, your best bet is to try installing the free version of the Bookly plugin https://wordpress.org/plugins/bookly-responsive-appointment-booking-tool/. If the free version works with the theme or plugin, then the Bookly PRO version should work as well.

If a workaround is needed, what most Bookly users do is create a Bookly shortcode using Gutenberg or Classic Editor, then copy and paste it into the theme.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #284327 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thanks for your message.

I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. Please follow the link below to create a support ticket and mention Ticket #284324 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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Hi there.

Thanks for reaching out.

To customize the booking form, please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form.

The default payment option in Bookly Pro is offline payment (cash on arrival). For the online payment feature, please check out the options below that you can choose from and enable for your plugin. Kindly note that payments via your preferred payment gateway are only triggered during the online booking unless your payment gateway has a feature that allows you to create payment links. So the customers can’t go back online to pay for the appointment. And the payments are single/global so it goes to the site admin.

• Stripe Payments service via the Bookly Cloud Products: https://support.booking-wp-plugin.com/hc/en-us/articles/360015908619-Bookly-Cloud-Products
• Bookly Stripe Payments Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003938533-Stripe-Payments-Add-on
• Bookly PayPal Standards Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115001959669-PayPal-Payments-Standard-Add-on
• Bookly PayPal Checkout Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360007740459-PayPal-Checkout-Add-on
• Bookly Authorize.Net Payments Add-on (including Akamai): https://support.booking-wp-plugin.com/hc/en-us/articles/115003938593-Authorize-Net-Payments
• Bookly Mollie Payments Add-on (including iDEAL): https://support.booking-wp-plugin.com/hc/en-us/articles/115003962174-Mollie-Payments-Add-on
• Bookly Payson Payments Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003961914-Payson-Payments-Add-on
• Bookly PayU Latam Payments Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115002015594-PayU-Latam-Payments-Add-on
• Bookly PayUbiz Payments Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005115614-PayUbiz-Payments-Add-on
• Bookly 2Checkout Payments Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003962374-2Checkout-Payments-Add-on
• Bookly Square Payments: https://support.booking-wp-plugin.com/hc/en-us/articles/8608354151698-Square-Payments
• WooCommerce (inclusive in Bookly Pro): https://bit.ly/3Jvdz5P

If your preferred payment system isn’t supported/integrated with Bookly but supports WooCommerce, it should work with Bookly. Please note that the purpose of the WooCommerce integration is to have access to other payment gateways that are not available in Bookly (but are supported by WooCommerce). If you enable this integration, WooCommerce will add the Bookly items to an already existing WooCommerce cart, which means that your customers will be re-directed away from your site to WooCommerce cart after the details step, and payment features/options from Bookly will be disabled including the “Service paid locally” option, and they will be able to purchase items from Bookly and WooCommerce in one session. So even if you use this integration, the booking process is maintained and you’ll sell services from Bookly and not WooCommerce products.

To set this integration, you’ll need “fake” products and set any price for the “fake” products since the final/total price will be taken from Bookly services and other attributes from WooCommerce will be ignored. The  “fake” products will serve as the “bridge” between Bookly and WooCommerce which means you can assign a WooCommerce product for each service separately, hence, there will be multiple products in the WooCommerce cart at the time of checkout. We advise hiding the “fake” product from WooCommerce as you won’t be selling the “fake” products to avoid confusing customers. To hide the “fake” products, you need to find (in the right part) the catalog visibility option and set it to hide: https://i.imgur.com/wyIQROe.png.

For more details, please check out this article: https://bit.ly/3Jvdz5P.

I just wanted to clarify how Bookly works with scheduling. It’s all set up on a weekly basis, so when you create schedules for your staff members, those schedules remain consistent week after week. The time slots available in the booking form are based on these schedules, and how the hours are divided and displayed in the form depends on the time slot length you’ve chosen.

Each staff member has their own unique schedule. When a customer books a specific time slot for a service with a staff member, that staff member becomes unavailable for that time slot for any other services. For example, if Superstar is booked for service Awesome on Tuesday at 10 am, she won’t be available for any other services at that time. Likewise, other customers won’t be able to book service Awesome at that specific time, unless another staff member is assigned to provide that service.

The add-ons https://www.booking-wp-plugin.com/add-ons/ are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

Before making a purchase, we recommend checking out our demos or trying the sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If you have any other questions or if there’s anything else you’d like to know, feel free to reach out.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #284256 so we can look into this matter for you.

Many thanks,
Richel

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halo….. I have sent an email to sales@bookly.info with the subject Ticket #284256

Please help with my request

Hi there.

Thanks for reaching out.

I have already responded to the ticket #284256. Please check your spam/junk, promotional, and main folders.

Many thanks,
Richel

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Why is this listed here
I didn’t expect my ‘support request’ as paid user, to be listed on open platform?

Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Alex
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Hello,

Thank you for your message.

This is not supported at the moment, the payment account can be set only at the administrator level, and only one account per payment gateway.

Thanks!
Yulia
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