Hi sarahl125,

Thank you for choosing Filter Everything PRO.

Okay, so first of all we would recommend checking this tutorial to understand how to place a filter set and how to display it on the needed page – https://filtereverything.pro/resources/quickstart/ because most likely in the “Where to filter” it is set on the “common WordPress pages” + “all archive pages”.

To remove the filter terms that have a counter (0) you simply need to set this option like that – https://prnt.sc/BOKB4VePSYzt

To sort the filter terms you can go to the filter set settings and choose the needed filter and click “more options” This is the sorting options – https://prnt.sc/bpfYT3NFi7-4

All the other widgets like sorting and etc can be added from the widget section or use shortcodes, more about shortcodes you can read here – https://filtereverything.pro/resources/shortcodes/

Best Regards,
- Victor

Hi Victor, thanks for your reply, I have watched those tutorials and looked at the screenshots you sent through. I’d already set up the filter sets for our product categories and can confirm they are set up correctly.

I do not have a ‘sort terms by’ option on my filter set pages. I only have, where to filter, what to filter, empty terms, show count, hide empty filters, CSS id or class of the posts container, apply button mode, apply button label, reset button label, alternative location and priority boxes (I can’t seem to share a screenshot).

Our developer has said that Filter Everything Pro shortcodes aren’t used on our site because we have used your official widget which pulls in the defined filters – so they’re not required.The shortcodes being used will not alter the order of the dropdowns either. We aren’t in control of how the plugin pulls out the data in your dropdowns. Can you please confirm how we can get these filters to display alpha-numerically? Let me know if you’d like me to send some screenshots over if I’m able to and that helps?

Also, I can’t seem to activate our license key on our dev site, using the same key?

Hi sarahl125,

“I do not have a ‘sort terms by’ option on my filter set pages. I only have, where to filter, what to filter, empty terms, show count, hide empty filters, CSS ID or class of the posts container, apply button mode, apply button label, reset button label, alternative location, and priority boxes (I can’t seem to share a screenshot).”

Please check the screenshot one more time, or this one – https://prnt.sc/4CvyDBA4SbyS each filter has a “more options” button that can be clicked for additional settings.

If you are having an “Unknow Error” during activation, it means that your server does not allow connection with our license server. We can activate it on our side, but we need the following things from you:

1. Credentials to your /wp-admin following this document
2. And your license key.

Please, send all these via PM.

Best Regards,
- Victor

Hi Victor,

That has worked for fixing the sorting order of filter sets – thank you so much.

I will get our web developer to follow those instructions for the license key issue.

Product pages that do not have filters i.e. the products page her is still displaying the filter bar, how do we remove these? https://www.gdrectifiers.co.uk/all-products/

Thanks Sarah

Hi michaelcodogno,

Thank you for choosing Filter Everything PRO.

Most likely the issue is that you are using a caching plugin that caches absolutely everything, we would recommend clearing the cache, going to the filter set settings and choosing the correct query, and updating the filter set. But when you’ll enter a shop page it will use caching again. So you need to set up the caching correctly in order to make it all work correctly. But as for now, purely for testing purposes you can clear the cache and turn off the caching plugin completely. And go to the filter set to update it, alongside checking its workability.

Best Regards,
- Victor

Perfect, now I see the filter on the Shop. Now the problem is that, when I filter products it opens a 404 page. I tried some URLs prefix, but I still have the problem.

Could you provide credentials following this document so we can check it?

Best Regards,
- Victor

Sent

Hi michaelcodogno,

Thank you for the credentials, but this is all that we have in the admin dashboard – https://prnt.sc/MBs4mw6fzY7O we cannot even check the filter set settings. We need full admin user permission in order to check the issue.

Best Regards,
- Victor

Hi, now you’re can see ! Please, be careful because the site is live. Let me know if you need something else

We might have found an issue and it is this part in the URL – ”/index.php/shop/” there should be no /index.php/ in the URL.

Best Regards,
- Victor

Why? I put the entire website under index.php on the website, I can’t remove it because I’ll lose all the SEO. Any solution?

There are a few reasons why using “index.php” in the URL for your WordPress shop page, such as “mysite.com/index.php/shop/”, is considered a bad practice.

The /index.php/ in the URL may contribute 404-page missing errors. Also, search engines prefer clean and descriptive URLs because they provide context about the content of the page. Including “index.php” in the URL doesn’t contribute any meaningful information to search engines and could potentially impact your site’s SEO rankings.

You can find a lot of information on why you should not add /index.php/ to the URL and how you can fix it.

As long as you won’t fix it, the filtering won’t work and give just a 404 error.

Best Regards,
- Victor

Hi, the Shop now has not index.php, but still the filters don’t work.

Any news?

Hi michaelcodogno,

After the weekend we tried to check on the issue today in the morning but the shop page is under construction? Or what is going on, because all we see is this weird thing – https://prnt.sc/MAF0YW-aoRw4

By the history, it is looking like there were some theme changes and other updates.

Best Regards,
- Victor

Yeah, Now I debugged it and it works. I tried with 3 different desktop. Let me now if you need something else

Hi bgadalean00,

Thank you for choosing Filter Everything PRO.

We can see the filter, but we do not see any products on the page – https://prnt.sc/UugFZbR8mxLz to test it.

Make sure that the widget area is shown on the archive pages. Or add a shortcode directly into the archive template to make sure if it is working or not at all.

Best Regards,
- Victor

Hi thank you for your quick response but i think i don’t quite get it. Added “echo do_shortcode(‘[fe_widget]’);” on archive-product.php but nothing changed.

added the widget on the Shop Filter: https://prnt.sc/sczJG0x-T67Y the filters: https://prnt.sc/qvwAT5JdR7f6 , https://prnt.sc/kc2jnfY7xwx1 should show here https://prnt.sc/0AkVK-fTHBNj but id does not

the category page: https://com-consulting.ro/product-category/produse/

Hi callumedwards,

Thank you for your interest in the Filter Everything plugin.

Honestly saying we got a bit confused on this part – “show workouts that have the exact equipment ticked, not just the workouts that have the equipment ticked”

You can make a step-by-step filter like this – https://demo.filtereverything.pro/step-by-step-filtering/ with “AND” logic to show only posts that have checked filter terms only.

Best Regards,
- Victor

Thanks for that.

Is it possible to send you a screen recording of the issue I having? It is hard to explain but I’m sure there must be an easy solution..

Hi callumedwards,

Yeah sure you can send us the link to the screenshots or to the page.

Best Regards,
- Victor

I have sent a private message via your profile – thanks.

Hello, did you get my message? Thanks.

Hi callumedwards,

Apologies for the late response, we get the credentials, but we didn’t get any instructions yet what exactly is the issue. Could you please try to send the explanations or any screens on the issue one more time?

Best Regards,
- Victor

There was another message before that containing a Loom. Apologies I sent it in two messages as I forgot to include the credentials initially.

Hi Callum,

Indeed, we were able to locate the initial email. It seems to have been mixed up with a group of other emails. Apologies for any inconvenience with delays. Your explanation was very clear, and we appreciate your excellent communication. We will be conducting a series of tests today, and we are optimistic that we can find a solution that will meet your specific requirements. We will provide you with an update in the next 24 hours.

Best Regards,
- Victor

That’s great, thanks guys!

Hi knittingboard,

Thank you for choosing Filter Everything PRO.

Go to the filter set setting and in the “And what to filter” choose another query hit update and test if it is working.

Best Regards,
- Victor

We tried all 3 options listed, unfortunately none of those fixed the problem.

Hi turisbike,

Thank you for choosing Filter Everything PRO.

Could you please send the link to the page so we can check it? Maybe you simply don’t have that filter for the other language in the filter set. Also, send the screenshots for the filter set setting for that language.

Best Regards,
- Victor

hello, i haven’t had a reply to this yet!!!

Hi turisbike,

Could you please send the link to the page so we can check it? Maybe you simply don’t have that filter for the other language in the filter set. Also, send the screenshots for the filter set settings for that language.

Best Regards, - Victor

Hello,

I had already checked this error and this is the second time that it asks for the same information, so you can see it better I will give you temporary access to the back office to check it for you

This is the problem: link and image in Portuguese language (native) and then in another language

Hi turisbike,

Please send the credentials to the wp-admin dashboard following this document so we can check it.

Best Regards,
- Victor

OK, I’ve followed the steps and tried to log in to admin with the new credentials. I look forward to your intervention and feedback here

Hi turisbike,

Thank you for the credentials, but all we see when following the login page link is this – https://prnt.sc/Q2Cs_9Md4P7c can you fix it so we can log in?

Best Regards,
- Victor

The issue is that when we follow this link https://rent.turisbike.com/wp-admin/ we get this – https://prnt.sc/9i52H_HOVPRk We do not have even the possibility to see the login form etc, We just see this message. It is some type of redirection or something.

Best Regards,
- Victor

Which browser do you use?!! Try in chrome. I don’t understand, because the access is direct. clear cookies

Or indicate an email address for me to send a link for temporary access as admin Plugin: Temporary Login Without Password

Hi Igor_Shyshka,

There is the possibility to use the ‘wpc_terms_before_display’ hook to sort terms to your needs via code modifications. More information you can find here – https://filtereverything.pro/resources/hooks/#terms-before-display-hook

Best Regards,
- Victor

If I understood your example correctly, this code allows me to sort the attributes according to the value of the “order” field. Sorry, but I don’t understand, how i can set the “order” for each of the attributes?

Hi amith458,

You need to look for the term ID with dev tools inspect https://prnt.sc/Fy8bjn5UhBYV and place it in this example of the code (of course you can rewrite it to make it better):

function custom_chips_term_name($term_name, $term, $filter) {

    if ($term->term_id === 30) { // Replace with your term ID
        $modified_term_name = '30 ID: ' . $term_name;
        return $modified_term_name;
    }

    if ($term->term_id === 20) { // Replace with your term ID
        $modified_term_name = '20 ID: ' . $term_name;
        return $modified_term_name;
    }

    return $term_name;
}

add_filter('wpc_chips_term_name', 'custom_chips_term_name', 10, 3);

Best Regards,
- Victor

Hi info_cloudselling,

Thank you for choosing Filter Everything PRO.

You can do it easily with the redirection filter, follow this step-by-step guide:

1) You have the “Home” page and the “Vacancies” page.

2) Create a Filter Set for the “Home” page with the needed filters, in the “Where to filter” choose the “Vacancies” page, and in “And what to filter” choose the correct WP_Query.

3) Scroll down to the “Apply Button” mode and turn it on, if you choose the page to be a homepage from the WP admin dashboard settings, then in the “Alternative Location” choose “Common WordPress pages” + “Homepage”.

4) Now when you choose any filter terms and hit Apply you will be redirected to the “vacancies” page with the filters applied that you choose in the filter.

5) Create one more Filter Set with needed filters and place it on the “vacancies” page. (because there won’t be any filters)

6) Basically that’s all, you have a redirection filter that will send you to the Vacancies page with a full filter and all options will be applied.

Best Regards,
- Victor

Hi amdxdbby,

Thank you for choosing Filter Everything PRO.

By subcategory shops you mean product categories? If yes you need to create a filter set and in the “Where to filter” choose “Product Categories” + “Any Category”. And the filter set will be displayed in every category. Choosing “common WordPress pages” + “shop” would display a filter set only on the shop page, you can create two filter sets or any number that you need, and you can even create a unique filter set for each category.

Best Regards,
- Victor

Dear Victor, thank you for your prompt reply;

Yes, I meant product category pages; However, I had already tried what you mentioned as I said in my first message as well; I had a specific filter set for each product category page, correctly set up with specific categories; As I said, they only showed up on mobile if I disabled the pop-up version;

Moreover, I have done a backup restore to a previous image of the store, Which only included the main filter for the store page (Common wordpress pages + shop) and the issue still presists; If I disable the popup version, even that singular filter set displays correctly for all product category shops;

The strangest thing is, I have done another restore from backup in efforts to isolate the issue even more, and now, the main filter displays correctly in popup mode on mobile; The only difference is I’ve tried to wrap the filter block into a re-usable block before adding it to the sidebar.

I would still really appreciate some clarity as to not repeat this incident; Any advice?

Sorry, to add, while selecting options in the pop up filter, the preload icon pops up for a while, but once submitted, the products still take a while to update on the PLP so not sure why it preloads in the filter, then loads again in the PLP. I have tried numerous class or ID options for the container to enable AJAX but it isn’t working, which may improve this situation? If you can inspect the mobile version and let me know which to use that would be great thanks.

wow sorry another message was too late to edit initial. I fixed alignment with CSS on the shop page, but all that happens on the category and tag pages is that it shifts the product tag header even higher up, and the widget remains below the heading.

Hi geoffreyb13,

Thank you for choosing Filter Everything PRO.

You can use a shortcode to place the filter widget wherever you want. Also, we would recommend adding CSS styles for a current page using its unique class name or id, so it won’t change CSS only on certain pages and not globally. The pop-up filter and how it is working need to be checked and AJAX as well. Also, could you please write something like a list, of what you want to achieve and what are the issues, because it is all connected and very confusing to understand. So we can provide the needed answers with help.

And please provide the credentials to the wp-admin dashboard following this document so we can check all of those issues in the list one by one and test it and fix it.

Best Regards,
- Victor

Hi Victor, thanks for the response, here is a summary: For now I am only using the filter for mobile. 1. The filter has always been in the correct place but when I bought Pro and enabled the pop up widget, the filter then shifts out of place. I added the shortcode but it then duplicates the filter widget on the page and is still below the container instead of inside. 2. I can use CSS on the shop page but on an archive (category and tag) pages the styling for the widget is the same as on the shop page therefore complicated to try and move, the other issue is that it effects the positioning of the woocommerce product title for the page (the filter widget it appears below the title and the title has shifted too high up), so that also needs to be moved. Ideally there is a way of keeping the filter widget in the current place but enabling the pop up option? 3. Even if I manage to position the filter box in the right place, the filter is still really slow (until they are individually cached) and when using the pop up widget it takes time to filter within the widget, then after applying the selection it takes more time to actually update the products – why don’t the products update in the background of the pop up widget while selecting? How can I speed the filter up? Can it possible filter by category archive and tag archive pages rather than product with those tags? 4. I need the class or ID to enable AJAX as everything I tried from inspecting the page, hasn’t worked. Please assist. I am hoping this will speed up the filter. 5. The filters are often untoggled when I open the widget, and sometimes the actual filter widget is already untoggled when I open a page even after clearing the cache (when using without the pop up). How do I fix this?

Thanks Victor, hoping you can assist.

Hi markusbln,

1) You either add the filter widget with a shortcode or with the widget area. Also, you can add the mobile filter button with the widget and turn on this option to not show buttons in mobile at all only where you place the shortcode of the button – https://prnt.sc/FVIdaxm9LPRe about shortcodes you can read here – https://filtereverything.pro/resources/shortcodes/

2) You can use some of the unique styles for the body shop page – https://prnt.sc/UIrCMRAtJUo8 in order to apply CSS to the shop page only.

3) The pop-up filter widget is working like an apply button mode, when you choose any term it is updating the filter terms that are available with the already selected term, and when you hit apply it is showing already the filtered results.

4) We cannot assist here because you didn’t provide the credentials as we asked for in previous message in order to check everything.

5. Again this can be only checked on the site with wp-admin credentials to check how everything is working and why and then try to fix it.

Some things cannot be fixed without testing them at the place.

Best Regards,
- Victor

Hi Victor,

Thank you for feedback. Please send me the details that I can use to create a user profile (name and email address), as well as a secure link where I can share the log in details rather than on the public forum as I didn’t initially add them when creating the ticket as you mentioned. Otherwise I can give my admin login but prefer to create a user – either way will need a secure link.

Thanks

You can provide credentials following this document and sent it all via PM here.

Best Regards,
- Victor

Hi Victor, I have sent the login details through thanks. I added the shortcode first without the pop up view to the shop category layout (Themify ultra > layout part > Shop Category > clicked on the mobile icon in the theme builder to ensure styling is only for mobile). You will notice at the bottom that I duplicated my original widget and hid it, then recreated it with the shortcode, it works except for the chips. However when I enabled the pop up widget option the filter box disappeared and the page heading shifted up over the container, I tried the selection you suggested with placing the shortcode but it still didn’t appear, only the filter box below the heading again despite the selection not to show it. I have set up a filter set for archive pages and so it should pull through with the chips as I added the chips shortcode but chips aren’t pulling through – even with pop up off.

The shop page works with the pop up and the chips using the widget without shortcode, however the pop up filter is incredibly slow – it took 20 seconds to load a category of 60 products, then once I clicked apply it takes another 10+ seconds to display on the shop page. The open pop up also doesn’t use a cache system so it means it cannot remember the selection for the next user making the same selection quicker. Your assistance would be greatly appreciated. Here again maybe ajax will help? When I tested the demo sites of the pro plugin the filters were much faster.

Thank you

Hi geoffreyb13,

This is normally how it should be – https://prnt.sc/ur4dc4V7HLa_ console is nice and clean, and this is what you have – https://prnt.sc/ua4ZFyhGE1Yy The most important that jQuery is not defined. First of all, you need to fix all of those errors. And then test the workability, because right now even the Woo filter that you have on your desktop is working extremely slowly, and we deactivated our plugin for testing, the errors are there in the console with it or without so it is not connected to the plugin, rather to the theme or custom code.

After all the errors will be fixed, you can test the workability of the plugin.

Best Regards,
- Victor

Hi Victor,

Thanks for the feedback, please can you check again as I fixed 5 errors but it is still running slowly. Yes I noticed that desktop also started running slowly. I have also asked wp rocket to see if it is anything on their end slowing it down. Let me know if you found the ID or class in order to test ajax filtering.

Thank you

Hi geoffreyb13,

About the speed, you have an issue with server response time, that’s why it is so slow. Sometimes it was taking up to 4-15s, and sometimes it is getting better. It doesn’t matter if you are on a shop page or admin dashboard.

About the AJAX we turned it on and set the id of the products container, but you need to trigger your pagination in order to update it, or make a wrapper for products and pagination and set the id for it and use that id in “HTML id or class of the Posts Container”.

About the placing of a “mobile button” on archive pages like category you can update the template and use the “echo do_shortcode( ‘[fe_open_button]’ );” and place it somewhere here – https://prnt.sc/DcSsW_0Im9QG

Best Regards,
- Victor

Hi Victor,

Thank you for the feedback. Can you also update as to why some of the filter categories keep opening in the untoggled view even after clearing or removing the cache?

I am sorry but I dont understand what you mean by make a wrapper for products pagination and set the ID for it and use that id in HTML id class of the posts or container. I read this article but it doesnt really help. https://filtereverything.pro/resources/plugin-settings/#ajax My current ID is #loops-wrapper currently so I will need to change it but it works for the shop page, so will need to find a way of getting pagination to work for archive without affecting the shop page: 1. how do you make a wrapper for products 2. how and where do you set the id for it and input it 3. how do I “use that is in the “html id…? ” Where do I add it? builder, CSS or settings?

In the pro version they could have mentioned that it isnt a plug and play it requires multiple work arounds as there is only one global setting for all filter sets.

Placing the button. 1. What template are you referring to? I am then needing to work on the CSS again to try and make the archive pages presentable? I dont understand how adding the shortcode to the CSS will make it appear in the right place if it keeps dropping below the woocommerce heading as you saw when you activated ajax?

I appreciate the support, hoping we can resolve this. Thank you.

Hi geoffreyb13,

Well, they use cookies to save the state, so it is appearing absolutely the same as it was left.

You have a main container/wrapper with filter/products/pagination elements in it. You need to create a wrapper like div id=”wrap-pag-prod” and place it inside product/pagination elements and specify the id of that wrapper here – https://prnt.sc/iBSO0f-Y2tBj to make it globally or here to make it only for a current filter set – https://prnt.sc/qIQ8-pkOWzHA

Doesn’t matter how PRO the plugin is you still need to specify which part of the page should be updated with AJAX, as the plugin would never guess it.

The mobile filter button appears where the widget section is displayed on the page in mobile mode or where you put your shortcode. The fact is that on the shop page, it is appearing normally but on the categories page it is appearing below the title because that’s where your widget area is displayed on the categories page. You can edit that template and place it where you need it to appear, it doesn’t have a relation to the plugin itself. It is how the theme or site was created.

This is not a CSS – https://prnt.sc/DcSsW_0Im9QG this is the page template code that displays your products on the categories.

Best Regards,
- Victor

Hi Victor, apologies for the delay I thought I had replied but it hadn’t sent. Cookies – even if I turn cache off and clear all cache and leave in toggled state they can still sometimes appear open when next on the page. Does it cache the results or just the toggled view? I am reaching out to the theme dev team to assist with the pagination and the placement as I don’t want to interfere with the theme template. I am currently not using any of the pro features so if I cannot get the filter box to work and the ajax filter to speed up it may be worth considering a refund and just using the standard filter? Thank you

Hi geoffreyb13,

Can you please show any cases with this toggle situation so we can understand it better with the link to the page with that issue and instructions on how to simulate it?

You can fix the pagination issue with this as well – https://filtereverything.pro/resources/ajax-related-problems/

Best Regards,
- Victor

Hi Victor, thank you for the response. It will require screenshots, clearing all the cache, switching it off then screenshots again. In the end, the filters are occasionally toggled after clearing the cache and occasionally they arent, I am not sure how else to explain. It may be that another device is viewing the filters when I clear the cache, but I dont know why it then makes the default view for everyone untoggled. Right now I am trying to sort out bigger issues as the plugin causes loads of PHP errors when I enable certain cache optimisations which are vital for site performance. Since all the errors I have now had my site hacked. If I deactivate the filter everything plugin all the errors go away. When I run a PHP compatibility check on my site, the filter everything pro plugin responds with an error, do you know why that is? is it compatible with PHP 7 & 8? Thank you

Hi Victor, unfortunately I received warnings from my server host as well as from wordpress directly stating that filter everything pro is causing fatal errors on my site. I have had to delete it and for now using the free version. Please can you tell me the process for requesting a refund, or is this done through wordpress? Thank you

Hi geoffreyb13,

Yes, the plugin is compatible with 7-8.1 PHP versions 100%. If you used the object cache some errors might appear and the plugin might work incorrectly (you can exclude our plugin from being cached and so on as it is already using cache for itself for the best productivity). We can recommend using WAF with strong passwords and two-factor authentication for your WordPress admin and hosting accounts. This extra layer of security can prevent unauthorized access to your site even theoretically someone would find any vulnerability in the plugin.

Can you provide the screenshots of those errors and from hosting fatal errors as well via PM? So we can examine it and understand what’s going on. And fix it all.

In general, you can create a refund request from your account with an appropriate form, and wait for the response.

Best Regards,
- Victor

Hi Victor, I am trying to get it to work instead of the refund for now, could I ask you where I can find my license key as the one from the PDF purchase ID isn’t working and it is saying this now: To allow the plugin to update automatically and avoid blocking some of its features, please enter your license key on the License page.

Thank you