47 comments found.
Hi There, I’m interested in purchasing your extended licence but I have a few questions.
1 can I integrate social media message and turn them into tickets?
2 can I integrate it with gmail?
3 Can I integrate in with shopify or any other ecommerce platform?
4 can I integrate with Zapier?
5 Can you explain how canned message works?
6 Can you explain how notes works?
7 can I integrate agent screen recording?
Many thanks for your time
Leidiane
Hello,
1/2/4: Not as of now.
3. We have integration with WooCommerce upcoming & WooCommerce licensing plugin.
5. Simply add the canned messages with the merger tags and then it will add all those canned messages as button in the reply section
6. Notes are just like jotting any notes related to customer, multiple notes can be added.
7. Please explain more on this.
To let you know We are already using this system and have resolved more than 10,000 tickets.
Looking forward to seeing you use Perfect Support.
1 Can I add those 1/2/4 functionalities in the code?
2 Staff monitoring (record the time their started and finished working
Can I modify the code to add those features? do you offer customisation services?
Hello,
1. If you’re a developer you can customize the code to add it. Yes, we also offer customization, please contact support for it.
2. It is not present as of now, we’ll check what best can be done here.
Looking forward to seeing you use Perfect Support system.
Good Day, Thank you
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
Hi There, I’m interested in purchasing your extended licence but I have a few questions.
1 can I integrate social media message and turn them into tickets?
2 can I integrate it with gmail?
3 Can I integrate in with shopify or any other ecommerce platform?
4 can I integrate with Zapier?
5 Can you explain how canned message works?
6 Can you explain how notes works?
7 can I integrate agent screen recording?
Many thanks for your time
Leidiane
Dear Leidiane,
We have replied in another same question. Please check
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
hello,
i have just installed my support system on my domain here is my query
1. i cannot access all setting its like i am not superadmin like in demo when i click on setting its appeared new menus under setting but in my support system when i click on setting its just go to the setting page mean I cannot add license source or other setting also I am not getting support time option and Miscellaneous setting option
2. can i update its layout with costume_views lke POS ?
3. can i get discount on new asset management module as loyal customer who have all your modules and other products
4. can I emabed video for customer guide in article like we have posted an article and in the end we can share video as well so who want to watch video can get help with video or playlist for category
Thank You
5. how can i sort products in documents like i have added 5 products and i want to show product x at number 1 and y at number 2 etc.
Hello,
1. Check there is a option for Product or Services in left side, that should work.
2. It used vuejs so that is not possible
3. Contact support.
4. Yes
5. We’ll add this soon, it is not present as of now.
Thank you
Thanks for answer
I don’t have superadmin check this screenshot https://i.imgur.com/9byidij.png
how can I enable superadmin on my username or email
Thank You
Please send your server & login details to support. We’ll check it.
- can i use it if i don’t have envato or woo software or edd product because i want to use the system without “Choose license” section ? is it optional or required ?
- can i disable public tickets option ?
- does it support Arabic and RTL ?
- why there’s no attachment system available? any plan to add it? really important.
Hello,
Thank you for your interest in our application.
1. Yes, you can use it without “Choose license” section. It is optional.
2. Yes, you can disable public tickets.
3. We have the option to change language but RTL may not work. We’ll have to check for it.
4. Yes attachment is in the plan.
Looking forward to seeing you use Perfect Support. Let us know if any further questions.
Thank you.
thanks for reply, your system is perfect, i hope you support RTL + attachments ASAP because it’s really important.
i’m a ultimate POS customer already.
Awesome, It’s nice to see you using it as well.
Do u have app..?
Hello, This is web app, you can easily convert it to mobile app using some web to app converter.
Looking forward to seeing you use our Perfect Support, we’re using it from 1 years with over 10000 tickets anymore.
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
Is this an addon for ultimate pos?
Hello
It is not related to UltimatePOS. It is a different application
Thank you.
Looking forward to seeing you use our product soon.
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
Hello Author the demo preview URL: http://support-demo.ultimatefosters.com is not working can you check.
Does this ticket system having custom fields option set by admin which user can fill during ticket creation. I am looking for Helpdesk ticket & support system with custom fields option & woocommerce integration.
Is it using latest laravel version & are you going to update this anytime soon.
Hello Maxcart
The demo is working here for us, what does it show to you?
Custom fields we’ll add in future releases.
WooCommerce integration also coming in the next release.
Laravel latest is used. Also, we frequently keep updating it.
We’re running a black friday discount, where you get this for $23 instead of $39. So a saving of $16. So good time to buy now
The demo is showing blank screen to me if browse http://support-demo.ultimatefosters.com/ & with https it redirects to your main website.
Any idea when the next release is coming with above features.
Please try in chrome, firefox it works fine.
Also you can already check the video demo in this playlist: https://www.youtube.com/watch?v=0q8cIwH7rK8&list=PLPWwoA5yL7YXo3Gu1i2QbG3JCntWy1sVk
Next release will be in next month or so.
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
Hi team,
Any updates coming to Perfect Support system.
Kindly add an option to support some custom text fields where user can manually mention extra information related to the ticket like purchase/order details refer to this screenshot here : https://imgur.com/a/LKl5jOJ
Even simple alpha numeric fields would be helpful to get more info about purchase/order details so it can be used for non-integrated system also like shopify, woocommerce etc.
Regards.
Hello, Sure, Good suggestions.
We’ll check if can be added in future releases.
Please add a review & 5-star rating, that will help us to add many more featues to it.
Thank you.
Thanks for your reply, I have added a review & 5-star rating.
Hope you improve this ticket system.
Thank you so much Sir.
Dear Codesam
Yes we promised and check our demo it is already developed in beta release now.
Developing features takes time & complete process of feature analysis -> Development -> Testing -> Beta Release -> Final Release
we’re already unto it.
Custom fields & many others will be releasing soon.
Checkout demo.
1- Can we install om local server using laragon on xampp ? 2- Does it support Arabic Language? 3- Does it support RTL same as UltimatePOS ?
Hello,
1. Yes. 2. We don’t have the option for now, but adding it in future releases.
Thank you.
Can we use this for more than one domain / site?
Hello,
Please explain more about your use case that way we can give a better suggestion.
Thank you.
Hi – yes , once i install this (1 license) on my server can I use it for more than ONE domain / website or sub-domain on the same server? Or do i need a seperate license for each domain / website?
Hello,
You can point multiple domains/website to this codebase where you installed it and it will work with the same installation.
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
got bug…show empty
http://support-demo.ultimatefosters.com/customer/ticket/37Hello Davetan
Thank you for your interest in our application.
This issue has been fixed and will updated to demo in sometime.
Looking forward to seeing you use Perfect Support, we’re sure it will definetly help your business.
Thank you
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
Hello, Looks like you haven’t uploaded this file. Please upload the zip in server and extract there . Thank you
Hi, can you please help me with the installation? I really need your help. How can I contact you? If you charge any, even I will pay, but please help.
Hello,
Please open a ticket in support with all the details of your website.
Support link [https://ultimatefosters.com/support/](https://ultimatefosters.com/support/)
Good day!
Thank you.
Is it available in Spanish?
Hello, Sorry for the delayed reply. Yes, it is available in Spanish.
To let you know We have many customers from Columbia successfully using UltimatePOS to manage their businesses. We’re sure it will help you as well.
Looking forward to seeing you use UltimatePOS.
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
Hi I checked your demo and have some questions.
1. Does it have option to upload files pdf/image during ticket submission.
2. Any plans to integrate this with woocommerce orders, so customer provides the order id and it validates if the user order id.
3. For license sources also check if you can add the Licensebox API.
4. Can admin create product documentation with video, images, codes syntax support like Gitbook.io .
5. When creating product or service can we add custom field for getting more information during ticket creation.
Awaiting more details. Thanks.
Hello vcglobal
Thank you for your interest in our application.
1. We haven’t added this option knowingly. The workaround is to customers can upload any file in dropbox or google drive or any cloud and share the link. But, We will add it in future releases.
2. Yes, definitely we’ll add that option.
3. We don’t have a plan for that, for licensing we recommend using woosoftwarelicense.com which works very well.
4. Yes.
5. Custom field is not present as of now. Other information can be provided in 3rd step of ticket creation.
You can check the detailed video here https://www.youtube.com/watch?v=0q8cIwH7rK8Looking forward to seeing you use our product soon.
Thank you
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
is it integrated with unltimate pos users ?
Means users in pos can access by same username and password?
Hello, No, it is a seperate product.
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
Congratulations. We need integration with UltimatePOS.
This is a seperate script, integration with UltimatePOS is not required for this, it works standalon.
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
Hello, I have successfully installed at my subdomain (support.mydomain.com) but when I visit my site its showing only file manager file list. please suggest me whats wrong. also user registration getting 500 error please let me know how to solve the issues.
Hello, Sorry for the trouble.
Please open a ticket in our support portal and support will help in few hours.
https://support.ultimatefosters.com/Good Day! Thank you
Congratulations! Nice Work, GLWS 
Thank you
Hello, can I have your Whstapp or skype contact???
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
