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Discussion on Perfect Support ticketing & document management system

Discussion on Perfect Support ticketing & document management system

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thewebfosters supports this item

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37 comments found.

Hi is there any updates coming to the perfect support ticketing system, I am waiting for the custom fields support as we have discussed since last year.

Yes, custom fields is coming in few days.

CUSTOM FIELD feature is released now along with many other new features.

Under documentation, how can we attached a PDF file to each section or article?

sure, will be replied.

I have paid you for the customisation. Please check the tickets.

Sure, it will be replied. Sometimes ticket gets delayed because of huge tickets volume. Please cooperate. Thank you

Hello im intreasted in your script i have 3 presale Q. 1)can i add video on documentation? 2)can i change the theme of documentation? 3)can i download the documentaion and file ?

REgards

Hello, thanks for your reply, for point 3, i mean like when you buying some script from Envato, its included Documentation file, so we could have that file. Also FYI the customer credential : customer@example.com 12345678 not working. Regards

4)is it Support Envato login?

Sorry for late reply.

3. That kinds of download is no available.

4. Envato license key validation is present along with support period check & no 2 users can enter the same license key.

We’re personally using this for envato product support and it works very well.

To inform you this Black Friday 40% discount will expire in the next 3-4 hours. So good chance to purchase now at a discounted price or pay full price later

codesam Purchased

Hi webfosters team,

You told me that you are going to add support for custom fields which user can fill during ticket creation last year but I am still waiting. Currently admin can’t even add a simple text question all fields of ticket forms are static.

Do you have any plans to add this or not, it’s been so long I even left a 5 star review for you but now I am very disappointed with this purchase I thought you will add more features to make this really a perfect support ticket system.

But now feel this not even close to being a stardard support system with essential features it is very limited in feature even free & open source support ticket system has better features.

Dear Codesam,

We undrstand the delay in adding this feature. Be assured that it will be added in next 1 month for sure.

So the custom fields will vary based on products or based on departments or will it be same for all products & departments?

Let me know.

Thank you.

codesam Purchased

Hi Thanks for reply,

I am custom fields should be related to products & can also be based on ticket category like support, billing, technical etc.

You can check this link for your reference on customer fields implementation : https://support.uvdesk.com/en/blog/uvdesk-create-custom-fields-to-suit-your-requirements

Hope you do this product a justise with it’s name.

Hello, is there anyway to reply to customers with image? I tried to insert image in the text editor but there was no way to insert image.

Hello,

For images you can simply insert it by uploading it to dropbox or imgur or google drive.

It is not present to keep the system lightweight and not increase the storage size rapidly.

Looking forward to seeing you use our product soon.

Thank you

Dear Customer,

Perfect Support V1.6 is now RELEASED.

Lots of new features & improvements, Do check it out.

Let us know if any questions.

Looking forward to seeing you use it.

Hi, I have been checking out your app and have one question. It includes E-Mail parsing/processing to create tickets? Let’s say a user sends a support request via E-Mail, either to a set address or with some sort of keyword, can the system create a ticket automatically based on that E-Mail???

If it’s not included, do you plan to add it???

Hello,

Thank you for checking Perfect Support.

Email parsing is not present, we’ll check if can be added in future releases.

For now you can add a link where customer can create ticket.

We’re using this system ourself for 1.5+ year and it works flawless. We’re sure it will help you as well.

Looking forward to seeing you use it.

Dear Customer,

Perfect Support V1.6 is now RELEASED.

Lots of new features & improvements, Do check it out.

Let us know if any questions.

Looking forward to seeing you use it.

bhai please reply Ticket #4845

its get closed automatically without my answer

i am not able to set my landing page to docs or submit ticket as per demo few of options are missing in my script

there is 1 month left in my support and i didn’t get support for a single issue

i will be thankful to you if you help me

thanks again

Replied to the ticket.

Hi thewebfosters,

You asked me to give 5-star rating to this item which I did but I don’t see you have any plans to update or improve this perfect support ticket system.

I now think I should have chosen another support ticket system instead of this one. You just promise to provide update & features in comments but don’t provide it.

Sorry for the delays, we’re certainly working on more improvements. Many features are completed and a few in development, let us try to release the features asap.

codesam Purchased

Hi I just received notification about the update, can you please tell me how I can update my existing installation to latest version.

Is there any documentation guide available for updating the perfect support script. Also does this version now comes with custom field support during ticket creation.

Thanks.

Hello,

Check the steps mentioned here: https://support.ultimatefosters.com/article-updation-23

Check this version log for details information on what’s new: https://support.ultimatefosters.com/section-version-log-releases-22

Thank you

please reply Ticket #4845

Thank You

Still not replied

bhai please reply Ticket #4845

Thank You

Sure, Thanks.

Hi I would like to know does have integration with woocommerce so when a customer creates a ticket the order info can be synced from our woocommerce websites using order number.

Which laravel & framework version does it uses & do we get complete source codes to implement any extra features.

I see this has not been updated since long time do you plan to update this anytime soon with more improvements.

Hi Thanks for the reply, any idea when the WooCommerce integration will be available.

Hello, Sorr for the delay, we don’t have a exact date as of now.

Dear Customer,

Perfect Support V1.6 is now RELEASED.

Lots of new features & improvements, Do check it out.

Let us know if any questions.

Looking forward to seeing you use it.

Hi There, I’m interested in purchasing your extended licence but I have a few questions.

1 can I integrate social media message and turn them into tickets?

2 can I integrate it with gmail?

3 Can I integrate in with shopify or any other ecommerce platform?

4 can I integrate with Zapier?

5 Can you explain how canned message works?

6 Can you explain how notes works?

7 can I integrate agent screen recording?

Many thanks for your time

Leidiane

Can I modify the code to add those features? do you offer customisation services?

Hello,

1. If you’re a developer you can customize the code to add it. Yes, we also offer customization, please contact support for it.

2. It is not present as of now, we’ll check what best can be done here.

Looking forward to seeing you use Perfect Support system.

Good Day, Thank you

Dear Customer,

Perfect Support V1.6 is now RELEASED.

Lots of new features & improvements, Do check it out.

Let us know if any questions.

Looking forward to seeing you use it.

Hi There, I’m interested in purchasing your extended licence but I have a few questions.

1 can I integrate social media message and turn them into tickets?

2 can I integrate it with gmail?

3 Can I integrate in with shopify or any other ecommerce platform?

4 can I integrate with Zapier?

5 Can you explain how canned message works?

6 Can you explain how notes works?

7 can I integrate agent screen recording?

Many thanks for your time

Leidiane

Dear Leidiane,

We have replied in another same question. Please check

Dear Customer,

Perfect Support V1.6 is now RELEASED.

Lots of new features & improvements, Do check it out.

Let us know if any questions.

Looking forward to seeing you use it.

hello,
i have just installed my support system on my domain here is my query 1. i cannot access all setting its like i am not superadmin like in demo when i click on setting its appeared new menus under setting but in my support system when i click on setting its just go to the setting page mean I cannot add license source or other setting also I am not getting support time option and Miscellaneous setting option
2. can i update its layout with costume_views lke POS ?
3. can i get discount on new asset management module as loyal customer who have all your modules and other products
4. can I emabed video for customer guide in article like we have posted an article and in the end we can share video as well so who want to watch video can get help with video or playlist for category

Thank You

Hello,

1. Check there is a option for Product or Services in left side, that should work.

2. It used vuejs so that is not possible

3. Contact support.

4. Yes

5. We’ll add this soon, it is not present as of now.

Thank you

Thanks for answer

I don’t have superadmin check this screenshot https://i.imgur.com/9byidij.png

how can I enable superadmin on my username or email

Thank You

Please send your server & login details to support. We’ll check it.

- can i use it if i don’t have envato or woo software or edd product because i want to use the system without “Choose license” section ? is it optional or required ?

- can i disable public tickets option ?

Hello,

Thank you for your interest in our application.

1. Yes, you can use it without “Choose license” section. It is optional.

2. Yes, you can disable public tickets.

3. We have the option to change language but RTL may not work. We’ll have to check for it.

4. Yes attachment is in the plan.

Looking forward to seeing you use Perfect Support. Let us know if any further questions.

Thank you.

thanks for reply, your system is perfect, i hope you support RTL + attachments ASAP because it’s really important.

i’m a ultimate POS customer already.

Awesome, It’s nice to see you using it as well.

Do u have app..?

Hello, This is web app, you can easily convert it to mobile app using some web to app converter.

Looking forward to seeing you use our Perfect Support, we’re using it from 1 years with over 10000 tickets anymore.

Dear Customer,

Perfect Support V1.6 is now RELEASED.

Lots of new features & improvements, Do check it out.

Let us know if any questions.

Looking forward to seeing you use it.

Is this an addon for ultimate pos?

Hello

It is not related to UltimatePOS. It is a different application

Thank you.

Looking forward to seeing you use our product soon.

Dear Customer,

Perfect Support V1.6 is now RELEASED.

Lots of new features & improvements, Do check it out.

Let us know if any questions.

Looking forward to seeing you use it.

Hello Author the demo preview URL: http://support-demo.ultimatefosters.com is not working can you check.

Does this ticket system having custom fields option set by admin which user can fill during ticket creation. I am looking for Helpdesk ticket & support system with custom fields option & woocommerce integration.

Is it using latest laravel version & are you going to update this anytime soon.

The demo is showing blank screen to me if browse http://support-demo.ultimatefosters.com/ & with https it redirects to your main website.

Any idea when the next release is coming with above features.

Please try in chrome, firefox it works fine.

Also you can already check the video demo in this playlist: https://www.youtube.com/watch?v=0q8cIwH7rK8&list=PLPWwoA5yL7YXo3Gu1i2QbG3JCntWy1sVk

Next release will be in next month or so.

Dear Customer,

Perfect Support V1.6 is now RELEASED.

Lots of new features & improvements, Do check it out.

Let us know if any questions.

Looking forward to seeing you use it.

Hi team,

Any updates coming to Perfect Support system.

Kindly add an option to support some custom text fields where user can manually mention extra information related to the ticket like purchase/order details refer to this screenshot here : https://imgur.com/a/LKl5jOJ

Even simple alpha numeric fields would be helpful to get more info about purchase/order details so it can be used for non-integrated system also like shopify, woocommerce etc.

Regards.

Thanks for your reply, I have added a review & 5-star rating.

Hope you improve this ticket system.

Thank you so much Sir.

Dear Codesam

Yes we promised and check our demo it is already developed in beta release now.

Developing features takes time & complete process of feature analysis -> Development -> Testing -> Beta Release -> Final Release

we’re already unto it.

Custom fields & many others will be releasing soon.

Checkout demo.

1- Can we install om local server using laragon on xampp ? 2- Does it support Arabic Language? 3- Does it support RTL same as UltimatePOS ?

Hello,

1. Yes. 2. We don’t have the option for now, but adding it in future releases.

Thank you.

Can we use this for more than one domain / site?

Hi – yes , once i install this (1 license) on my server can I use it for more than ONE domain / website or sub-domain on the same server? Or do i need a seperate license for each domain / website?

Hello,

You can point multiple domains/website to this codebase where you installed it and it will work with the same installation.

Dear Customer,

Perfect Support V1.6 is now RELEASED.

Lots of new features & improvements, Do check it out.

Let us know if any questions.

Looking forward to seeing you use it.

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