Hi Olaf.

It looks like cache issue or maybe some 3rd party code affects on the filter. I tried to make some tests, but now there is Fatal error on the site. Can you please disable the plugin “Divi machine” to make site works again? You can do it via FTP if you rename the plugin directory, for example from “divi-machine” to “divi-machine2”. Please, let me know.

Yeah, you gave me hard time buddy Divi Machine, Divi mobile and BodyCommerce are disabled. I found out that you set the strorefront theme, thats why it wont work… Now its online with storefront – U can try – thanks

 'meta_key' => '_stock',

I!m not sure, maybe its because importing products software, I can ask, but will answer me on Monday… Thanks

Or try to disable Custom Stock Status plugin. Maybe thats it… Thanks

Olaf, I checked it again and realized that your WP_Query shows different content for logged in and logged out users. Please check the same page https://hanak.top-me.eu/kategorie-produktu/hodinky/zarazeni-detske/ in different browsers where you are logged in and logged out. You will see that products count for logged out user is correct.

It means somewhere on your site you have code that modifies your Product query in dependancy from the user logging status and this is the reason of such behavior. I’m not sure where is this code and its searching is something outside from the support scope.

In any case your visitors who are not logged in see correct products number. Maybe it is option for you. In general I can say that filter works normally if your WP_Query is not modified with 3rd party code.

Stepasyuk, you are right, thank you very much, for me is most important point 3. Can you please look at it? Thanks a lot.

Hello, I realized that point 3. is caused by bad db structure , can you please look at point 2? 2. Range slider is resetting when I change product sorting. Thank you Very much

Hello kiklab

Thank you for purchasing Filter Everything PRO.

In 99% of cases the reason of such behavior is wrong WP_Query selected in the “And what to filter?” field in the Filter Set. Please, try to experiment with different values in that dropdown and you will find correct.

Hi metropoldigital

Thank you for using Filter Everything PRO.

$keys_with_labels = ['my_first_meta_key', 'my_second_meta_key', 'my_third_meta_key'];

$keys_with_labels = [ 'color' ];

thanks for your quick reply yes i tried that before. and now i tried again. then i created the filter again but it still keeps pulling the tags.

It seems you have ask somebody who is familiar with WordPress development to help you. Maybe there are some 3rd party code that affects on this or something like that.

There is your plugin and only the acf plugin on the site, and there are standard wordpress codes. if you want i can share you wp-admin.

I would like to help you more with this, but unfortunately it is something outside from the item support scope. This is 3rd party plugin issue and it should be solved by a customer himself.

Maybe I didn’t explain the problem properly.
I only have two plugins installed on my system.
1.Filter Everything pro
2.ACF | Advanced Custom Fields pro
and i am following the directives of acf as i mentioned above and Filter Everything plugin says it supports acf.

What is your reason for not helping me with this problem above?

I also notice that when I try to add a title, it keeps disappearing upon saving

Hi FlorenceGee

Thank you for using Filter Everything PRO.

Indeed, I don’t see no sign of a Filters widget on the page. Are you sure that you added it in correct widget area? Try please to add any other widget, for example Text/HTML widget to make sure that it displays on the page.

Hi! I seem to have figured it out! I tried enabling the AJAX. That doesn’t seem to work though. Is there anything I can do to enable it? Thank you!

FlorenceGee, please, look on this article about AJAX settings – https://filtereverything.pro/resources/plugin-settings/#ajax

Thanks! I tried following the tutorial, but it doesn’t seem to work. I’m sure I am doing something wrong, but I’m not sure what. I’m using the avada theme. You can easily set ID and classes to elements.

Hi FlorenceGee

You can set the value .fusion-builder-column-9.fusion_builder_column_4_5 for the “CSS id or class of the Posts Container” option. It would be better to set it as individual for the Filter Set rather than global in Filters -> Settings.

That worked! Thank you!

Hello TinaMarieLV

Thank you for using Filter Everything PRO.

It seems you new theme has another z-index values in the widget area where you put Filters widget. Try please to enable checkbox Enable compatibility mode in Filters -> Settings -> General this snould help you.

That was already check.

I recalled reading somewhere in this chat but can’t find it something about the size was too large on mobile devices so the whole area looked gray and you couldn’t see any of the text.

TinaMarieLV

Send me please linke to the page with this problem. Optionally you can send it via PM.

Here is the link to site were the filter is on. As I said it all works fine on the computer, but when you click the filter button on the phone nothing happens it just goes a light grey. https://westsidetrains.com/store/

Already found out that i also need to set up the stock filter to “use with variations” also. Is it possible to pre-populate the stock filter to set on “on stock” by default so the customer does not need to click this.

Hello kingboa

Yes, sure. I confirm that Filter Everything PRO is compatible with WPML.

Indeed it seems I have to add special instruction of how to use it with WPML in the plugin documentation. The main thing you have to do is to make Filter Set as translatable post type in WPML Settings. In this case you will be able to use individual Filter Sets for every language on your site.

It is not the Filter Sets that need translation, the translated taxonomies does not show in the filters (but everywhere on the site). For instance “Categories” does not translate, even though it is translated. Also please share link to the documentation as none of the navigation links in the docs here says “wpml” and there is no search function: https://filtereverything.pro/resources/

kingboa

Filter terms may not appear by different reasons. For example if they are empty and your activated option Empty terms – Always hide. Please, create Filter Set in appropriate translated language, make sure that FIlters widget appears on the language version of the page (if not please specify appropriate value in the “Where to filter?” field), set the option Empty terms -> Never hide.

Also try please to open your page with filters with additional parameter in URL ?reset_filters_cache=true For example https://example.com/mypage/?reset_filters_cache=true to reset filters cache.

The above response didn’t help unfortunately, the taxonomies shows, they are just not translated. Reset filter cache etc did not help either.

Ok, I’ve got it.

Please, send me credentials to your /wp-admin in accordance with this document I will check it myself.

Done! Tell me how it goes

Hello kingboa

Thank you for your credentials. I checked your site and realized some problematic settings and changed them. Now all works fine. BUT you have to pay attention on two momrents:

- when you save your Filter Set, please make sure that the field “And what to filter?” contain the WP_Query. Sometimes it contains “--Select query--” and it looks like this happens because of some cache plugin caches the WP_Query. If you see “--Select query--”, please change the value in “Where to filter?” dropdown from “All archive pages for this Post Type” to “Shop” page and then back to “All archive pages for this Post Type”. This action should “refresh” cached WP_Query.

- if you don’t use option Include/Exclude terms, please keep it in default value “Exclude”. Filters by Category and Tag had the value “Include”.

Please, check if now it works as expected. Let me know.

UPD: I only edited your main Filter Set “ADVANCED FILTER – DESKTOP”

Hey,

That now shows the filters in translated languages, but the translations are still not there. “Categories” in English is Kategori in Swedish. The string is translated via WPML but does not show in the filter.

Also, the solution you presented for the issue didn’t work for me on the live site. Am I missing something?

1. Add the WP_Query for what to filter. 2. Change Where to filter to shop > Save > change back to All archive… > Save

The only way to make it show on the Translated page is to Exclude everything that shouldn’t be shown, but we have 20+ tags that should be excluded, but only 6 that should be included. However, this STILL includes everything on the translated page (and only excludes on the original language)

Please see what you did on the dev site – in the translated language, tags that shouldnt be shown are shown in the filter.

Summary: the issue is, as soon as we use Include/Exclude function, it does not work properly. Exclude does not exclude but shows all tags, Include shows nothing.

Hello kingboa

To translate filters (their titles for example) you have to make Filter Set as translatable Post type in WPML -> Settings. After that you will be able to create separate Filter Sets – for you main language and for your secondary language. With own filter titles and terms in appropriate language.

Also your filter terms can be cached and to make sure that you see actual filter terms, please add to the URL of your site string ?reset_filters_cache=true For example https://example.com/?reset_filters_cache=true

Unfrotunately to set it up on your dev or production site it is something outside from the item support scope. You have to do it by yourself. I can only to check if the plugin contain bugs and to fix them.

Also please give feedback on the first issue, it was never resolved. I will copy paste what I wrote:

Also, the solution you presented for the issue didn’t work for me on the live site. Am I missing something?

1. Add the WP_Query for what to filter. 2. Change Where to filter to shop > Save > change back to All archive… > Save

The only way to make it show on the Translated page is to Exclude everything that shouldn’t be shown, but we have 20+ tags that should be excluded, but only 6 that should be included. However, this STILL includes everything on the translated page (and only excludes on the original language)

Please see what you did on the dev site – in the translated language, tags that shouldnt be shown are shown in the filter.

Summary: the issue is, as soon as we use Include/Exclude function, it does not work properly. Exclude does not exclude but shows all tags, Include shows nothing (on the translated site, works properly on the original site).

Hi kingboa

Did you make Filter Set translated Post type in WPML as I recommedned before? This is important.

Yes

Ok, send me please credentials to your /wp-admin on the production site in accordance with this document I will check it myself.

Thanks I have done it. Filter set is set to translatable on the stage site as well, WPML > Settings

kingboa

As I see you made Fitler Set translated Post Type, but you did not create Swedish translation for the Filter Set. In this case English Filter Set can be common for both EN ans SV languages, but if you included only English terms in PRESETS filter it is obvious that you will not see no one Swedish terms in this filter.

Please, create Swedish translation to your Filter Set and specify there Swedish tags to be included.

I have already tried that and it does not work. Choosing Swedish terms give back “Error: invalid exclude terms”

I have tried all these things and THREE different support tickets with WPML and all of them say that this plugin is not compatible with WPML and that I should tell the plugin author to look at how to make it compatible because it aint.

Even if I do not use include/exclude functions it does not work. The translated filters do not show. And not even the English filters works. This is not just “one issue”.

The plugin does not show the translation of the name of the filter(s) in each filter-set nor does it show the actual filter-options for each filter.

For example “Category” should show “Kategorier” – which it does not. But at the same time, the filter options, i.e the categories inside the filter does not show. So it only says “there is no search terms yet”. Not to point at that the text-string “there is no search terms yet” does not show in the correct language either.

Hello kingboa

Finally I’ve added filters on your Swedish Shop page myself. It looks like you needed a little more WordPress proficiency to set up the plugin correctly. You did not add filters in Swedish Filter Set and this was your mistake – https://prnt.sc/RMaDcZcNJR_u

I hope this will be finally solution of your problem.

UPD: and please disable WP-Rocket and any cache plugins when you configuring the plugin.

Kind regards.

No that does not work – I have done that already thousands of times – as soon as we use the include’/exclude function the swedish translation filter does not work properly.

Hello wsu_e

Thank you for using Filter Everything PRO.

To be able to use separate Filter Sets for different languages just make Filter Set post type translatable in the WPML Settings.

And then?