22694 comments found.
Hello, Unfortunately the prettyphoto is loaded via base class and we do not have a method to deregister it at present.
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But at least can you offer a solution for mobile devices? The photo popup is not responsible and it is too small. Thanks
Hello? Can you please tell me on masonory media to change the prettyphoto class and add lightbox? The photos are not optimize for mobile and tables devices and i have checked and 2 years ago you promise a solution for lightbox. Waiting for your answer. Thanks in advance!
Hello, The grids does not support changing the output to replace the existing class. For any other element, you can change their html output as per: https://kb.wpbakery.com/docs/developers-how-tos/change-shortcodes-html-output/
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Hello. I have problem with Frontend editor. When i create a block it is not updated on the frontend. But when i save the draft and after i reload the page it the block is there. So the problem is clear when i create a block it is not updated the page. It is there (if i save or publish the page) but it is not visuali updated at that moment.Can you help me?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi, I cannot activate or login for support. I changed domains and need to re-register with new user/email.
Hello, As the license is purchased via codecanyon, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then access our support portal to open a ticket.
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Many will give you the idea. Thank U.
Hello, Let us know if you are facing any issue/problem related to the page builder plugin.
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Hello, is there any way to open video element in lightbox? Appreciate your response Thanks
Hello, Unfortunately, our standard video player element does not have such a functionality.
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We change our domain and made redirect from our old domain to the new domain. In the new domain it says that ” License is activated on another domain:” how can I deactivated in the old site. I tried to move the plugin to a different folder and it didn’t help. Can I do it via database?
Hello, You can deactivate the license from the old domain under your account: https://support.wpbakery.com/licenses and then activate it on the required domain as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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Hi, the video Lightbox opens blank. I have a purchase code from here and also with many themes I bought it came packaged with.
Hello, The video lightbox is not a standard feature of the plugin. It seems to be a custom feature added by the theme or a add-on used at your end.
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This is what the theme said
Ok. Thanks. Like we assumed, it is because your website is loaded over https. This issue is related to prettyphoto script – WPBakery plugin still uses older prettyphoto script and it overrides the script from our theme, which has been updated in the latest theme version.
Hello, We have added onto our list to update the prettyphoto script in future.
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Can you let me know if WpBakery has the classic text editor for blog posts built in? When I disable gutenberg in WPbakery settings the posts use classic editor instead of the gutenberg editor. So does this mean I do not need to install the classic editor to maintain that classic editor for post functionality?
Also I’m on the most recent version of WP Bakery Page Builder but the design options do not work when Previewing the Page or on Front End editor. Changes only can be viewed after page is published. I get WPBakery with my theme just FYI. I’ve disabled the theme and activated a number of other themes as well as disabled all other plugins and the issue still persists. Can you please verify a fix for this issue?
Hello, The WPBakery Page Builder has text block element which can be used to add text onto the page. The plugin has inbuilt feature to disable Gutenberg editor and hence any additional plugin is not required. About the design option issue, please make sure that you are running the latest version which is 6.0.5 as the issue is fixed in it.
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I am running the latest version of 6.0.5 and this issue still does not appear to be fixed. The changes I make in design options are still not changing when using frontend editor or when previewing the page when using the backend editor. It also appears others are still having the same issues after updating. The changes are only shown after a update to the page.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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My WP Bakery page builder is through my theme I purchased. I do not have a license with you all directly. But I have tested with a fresh install, no plugins, many different themes and I’ve tried on a staging site with my current install and removed all plugins and themes and tested other themes with the page builder and the issue is still present. Can you please provide me a way to contact you directly since this appears to be an issue with your plugin and nothing else.
Thanks
The design options issue still exists. Changes to design options such as background image, color or padding etc etc etc do not show in preview page or front end editor. I am seeing I am not the only person with these issues. I’ve had many developers take a look and it is clearly a plugin issue as I’ve tested it on fresh installs with many different themes and no other plugins installed. Please when will this issue be fixed?
Hmmm… 6.05 download is actually showing as 6.04 still. Is the info in the js_composer.php perhaps in need of being revised with “Version:6.0.5” instead of current *Version:6.0.5” or has the entirety of the zip file simply not been uploaded?
Hello, You can download the 6.0.5 version from the downloads section of your account: https://support.wpbakery.com/downloads and update the plugin using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/
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The latest version of your plugin 6.0.5 still has the YouTube video issue we reported to you 3 months ago within it. Your file references http and not https for the YouTube link, causing any video not to load. This is a massive bug. It’s been present for over a year we believe. You clearly aren’t going to address this. We’ve had to manually put our fix in place again on the jquery.prettyPhoto.min.js file again. I.e. change http to be https. Please fix it in your plugin asap or refund us. Beyond fed up now….....
Further to above…... adding to our frustrations…. is the bug relating to saving a row as a template, which seems to be logged as being resolved in version 6.0.4 of your plugin, isn’t actually fixed….. we are using the latest version of your plugin and the latest version of Templatera, and you are still unable to save a row as a template…........ again, we reported this bug around 3 months ago ourselves. At the time, you estimated it as being fixed within a week or so. Still seems to be no timescale for this?
Hello, The issue related to prettyphoto is on our list and it will be checked in future. This issue does not affect any of the standard plugin elements and the issue at your end is due to a custom element called video box.
The issue related to saving the row template was fixed in our latest release. If the issue still persist at your end, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi there,
We have encountered to an error which is located in frontend-editor.min.js file:
Using WPB 6.0.5
Arlind
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi,
It says that I need to renew support to submit a ticket. Please note that the bug is happening even with twentynineteen theme so I am looking for solution here. Your plugin is included in our theme with Extended License and I am reporting this problem from a client site.
Can we please discuss the issue in email or something where I can give you credentials.
Hello, Can you please provide us with the steps that can be followed to replicate the issue? We tested it on setup at our end and on our online demo: http://wpbakery.com/try but were not able to replicate it and the frontend editor worked fine.
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The only way to see this error is by accessing the clients website.
I can send you the credentials. All plugins are deactivated and the error still shows.
Hello, Please share the login details via our profile contact form.
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In your change log:
17.07.2019 – ver 6.0.5
15.07.2019 – ver 6.0.4
...
And on Codecanyon (right-hand side sidebar on item description) says it was updated on 18th of July – which means 6.0.5 should be available to download, if I’m not wrong. But it isn’t. When I download, the main js_composer.php file still says 6.0.4.
Again, what’s happening and can you check in more detail this time please?
Thanks
Hello,You can download the 6.0.5 version from the downloads section of your account: https://support.wpbakery.com/downloads
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Please replace all “onclick” in shortcode attributes example Single Image element, Wordpress rejected when I save that option. It’s always redirect to 404 not found.
Hello, This is already on our list and it will be checked in future.
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Is there difference between WPBakery Visual Composer and WPBakery Page Builder?
I need to buy some licenses and i am confused little bit by the different names
Hello, Visual Composer Website Builder and WPBakery Page Builder are two independent products. You can find more info about their features and differences here: https://visualcomposer.com/docs/faq/visual-composer-website-builder-vs-wpbakery-page-builder/
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Which one has /js-composer/ folder please?
Hello, The js-composer folder is added by WPBakery Page Builder plugin.
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I have already renewed the support and please check ticket #81553 i have been waiting for the feedback. Cannot see backend editor for old pages, even though we disable the Gutenberg Editor
Hello, The ticket #81553 was responded within 3 hours and a reply was sent to email id: p…g.t…h@d…h.com. You had replied it back within an hour and had confirmed that the issue was sorted out.
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My plugin won’t update because it says the license is being used on another site. When we migrated hosting, we deleted the old site and can no longer gain access. How can I update my plugin?
Hello, You can deactivate the plugin license under your account: https://support.wpbakery.com/licenses and then activate it on the required domain as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/ to avail auto-updates.
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My website requests the plugin be updated from time to time but it takes several days before the updates are available on this website. Not very good support.
Hello, You can update the plugin using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/
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Let me explain to you why neither of these are an option at this time.
When I try to create an account at wpbakery.com I am prompted to enter my full name and email address, so far so good. I receive an email asking me to confirm my email address which I click to confirm then I am redirected tot he login page which requires a password – WHICH I DO NOT HAVE. So I click on forgot password and I get ‘Whoops, looks like something went wrong’. Then whatever I click after that tells me it has already been sent but nothing arrives.
So for now this is my only option for updates.
In addition to the above – when I purchased this it was registered when the purchase code was added via my website. This got lost somne time ago during one of your upgrades.
Hello, As the license is purchased via codecanyon, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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I don’t think this plugins actually worked as advertised/demo’d for any extensive, stable amount of time. If it had stability in as much as it does features it would be a viable product. Thus far it claims to do x,y,z but barely ever loads consistently. Bloatware resource hog.
Hello, If you are facing any issue/problem, then please open a ticket via our support portal: http://support.wpbakery.com and share your temporary login details, so that the support team can guide you with the same.
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Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello, The issue is because you are installing it as a theme. Please install it under plugins -> add new -> upload.
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duh… im so stupid… thank you
Plugin has a bug. I can not Add Media to any page or post as long as the plugin is activated. I disable this plugin and then I can add media to my pages or posts. Anyone has the same issue ?????
Hello, Please make sure that you are running the latest version of the plugin which is 6.0.5.
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Yes. That fix it. Thanks
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