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Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

By Nota-info

56,377 sales

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19461 comments found.

zulcurio Purchased

almost 7 years ago

Hi, some of my customers can’t book more than once. It is said that “this email is already in use”. So the customers can’t proceed to the next step. But this scenario only happened to certain customers. Please advice me on how to make bookings in future by using the same email address.

Bookly-Support Author Team

almost 7 years ago

Hello!

Thank you for contacting us.

Please send us an email to support@bookly.info with this ticket number #104799 so we could look into this matter.

Thanks!
Tanya
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provalesco Purchased

almost 7 years ago

Hi, I have Pro version of Bookly. I’m having trouble with it loading smoothly and consistently. a lot of the time the bookly form on the frontend does not load and just sits with a loading spinning wheel icon. please help

Bookly-Support Author Team

almost 7 years ago

Hello!

Thank you for contacting us.

If Bookly is not loading up – it might be a problem with the server or internet connection. Please contact your hosting provider as this problem is not related to Bookly functional but more of the website.

Thanks!
Tanya
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provalesco Purchased

almost 7 years ago

i’ve been reading some old support questions/comments from years back. Can it still be an issue about page caching? do i have to disable caching on the page i have bookly installed?

provalesco Purchased

almost 7 years ago

the reason why i think bookly is the problem is because the bookly form on the front end works “sometimes” or the first time, but when you refresh the page it doesn’t load again and just shows the spinning loading icon. also the rest of my website works perfectly , it’s just the bookly form that doesn’t load properly

Bookly-Support Author Team

almost 7 years ago

Hi,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 104873 and your purchase code for Bookly Pro so we could look into this matter.

Many thanks,
Richel

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MaritaWozny Purchased

almost 7 years ago

Hello, the plugin is great, but i have problem with appointments. For example – i set time slots for employee at mondays 18:00-21:00 and at fridays 15:00 – 21:00. When i go to calendar page (on front) to Paulina Kopczak service – i see that is available only friday 19.07 – hours 15:00 – 21:00. I checked business hours and they’re 8:00 – 22:00. Problem occurs for another employees too. Could you help me with this?

Please reply to this email: szymon.gajewski@bizneszoom.pl Regards

Bookly-Support Author Team

almost 7 years ago

Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #104766 and the purchase code so we could look into this matter.

Thanks!
Julia
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Hellodxb Purchased

almost 7 years ago

HI I have deleted some staff in uncategorized category, but i still see the names in the calendar, please advise how to delete them permanently.

Bookly-Support Author Team

almost 7 years ago

Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #104707 and the purchase code so we could look into this matter.

Thanks!
Julia
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edvorkin Purchased

almost 7 years ago

I purchase Bookly about 3 years ago and I believe Stripe integration was supported out of the box at that time. After recent updates if someone purchase event and use Stipe to pay I don’t get any notifications via email about pending appointment. Anyone see this issue? I can’t even upgrade to the latest Stripe add-on because it is not listed as a plugin on my wordpress. Any ideas will be appreciated.

Bookly-Support Author Team

almost 7 years ago

Hi!

Thank you for the question.

Please send us an email to support@bookly.info with this ticket number 104703 and your purchase code for Bookly Pro so we could look into this matter.

Thanks!
Vlad
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almost 7 years ago

Hi there,

Is this plugin compatible with WordPress.com?

Bookly-Support Author Team

almost 7 years ago

Hello,

Thank you for your question.

Bookly plugin is compatible with WordPress 5.0.x

For more information please check here: https://codecanyon.net/item/bookly-booking-plugin-responsive-appointment-booking-and-scheduling/7226091

Thanks!
Vlad
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almost 7 years ago

When someone signs up for a booking, will Bookly add them as a registered user in Wordpress with email?

Bookly-Support Author Team

almost 7 years ago

Hello,

Thanks for being interested in our products. Yes, you can enable the setting Create WordPress user account for customers and the Notification for credentials to be sent to the customers.

Regards,
Olya
Bookly Customer Support

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almost 7 years ago

Can the calendar be customized by days and number of attendees? or it would only work for hoursThank you

Bookly-Support Author Team

almost 7 years ago

Hello,

Thank you for your question.

You can switch your calendar view to “Month mode” so you will be able to see all your appointments by days: http://prntscr.com/o47zg7

To customize the fields in your calendar you can go to Bookly Settings-> Calendar and set up the view of the fields: http://prntscr.com/o480uy

Thanks!
Vlad
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raquelrm Purchased

almost 7 years ago

Hi, when I finish the booking through paypal:

"Security Header Not Valid".

Backend: User: bookly@bookly.com pass: kE5f$Vw3KZ2LR(DESgrryDiY

Thank you and regards!

Bookly-Support Author Team

almost 7 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #104673 and the purchase code so we could look into this matter.

Thanks!
Kate
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ScribbleBox_Marketing Purchased

almost 7 years ago

The plugin was synced beautifully, but all of a sudden it stopped syncing INTO the Bookly plugin. So if my client adds an appointment manually to her calendar, it is no longer syncing into the system to block those times for people using the booking feature on the site.

Bookly-Support Author Team

almost 7 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #104671 and the purchase code so we could look into this matter.

Thanks!
Kate
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danielevz Purchased

almost 7 years ago

Hi, Is there any way to assign multiple payments to 1 appointment?

——Case 1:——

This is my situation:

1. My clients pay a deposit or full payment through the website (I Already purchased Bookly Deposits and works fine)

2. My client want to make a second payment, he send me the money directly to my bank account or comes to the office and makes a second payment.

How do i register this second payment? I only see the option of manual adjustment that changes the Total Price and the Complete Payment that marks the appointment paid as full.

I will like to be able to have multiple payments on 1 appointment that i can manually add.

I checked your plugins and there is no addons for it.

—-~~Case 2:~~-—

When someone selects to pay a deposit, it shows on the payment list as $200 of $1,000. This suggest that the payment was approved by PayU gateway but the client has not really paid, the payment is till pending to come in. There is currently no way to knoe from bookly if that payment was really approved by the gateway or not. This causes that on every appointment we need to check on PayU if the payment was approved or not and add a Internal Note to the appointment to have “some kind of control”. The correct way will be to have on each appointment multiple payments and each payment with it real status, not just 1 global payment with a status that is just to mark as FULLY PAID or Rejected.

Bookly-Support Author Team

almost 7 years ago

Hello,

According to Envato Item Support Policy, we provide active support only in case of valid support pack. We recommend visiting our Help Center (https://support.booking-wp-plugin.com/hc/en-us), Youtube Video Tutorials (https://www.youtube.com/channel/UCO4v4UcvU43enNcHU8BN5XA/videos ), Envato forum (https://codecanyon.net/item/bookly-booking-plugin-responsive-appointment-booking-and-scheduling/7226091/comments ), and trying our demos (https://www.booking-wp-plugin.com/demo-list/ ) to find the answers to the most common questions. If you need any further assistance, we kindly ask you to follow the rules of Envato and extend your support period. Please see this link for more information – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
You can contact us at support@bookly.info for any additional information.

Regards,
Olya
Bookly Customer Support

jayawardhanap Purchased

almost 7 years ago

Hello,

I have multi site enable. and also i have purchased multi site addon and staff cabinet also.

i need to assign a supervisor to each site. to manege users, appointments etc.

i already add a user  as a bookly supervisor to one site. but he can not see above data /dash board.

how to enable this feature ?

Thank you

jayawardhanap Purchased

almost 7 years ago

when i change user role of targeted user, he have access to dash board (according to role permission).

But when i change his user role as -Bookly supervisor , he can not see wordpress dash board.

Thank you

Bookly-Support Author Team

almost 7 years ago

Hello!

Thank you for contacting us.

Please send us an email to support@bookly.info with ticket bumber #104625 so we can look into this matter.

Thanks!
Tanya
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High rating = More sales = More functions and flexibility
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josemalquijay Purchased

almost 7 years ago

Hello, Is there a way to define the “Minimum time requirement prior to booking” to 13,14, 20 hours? , there is only option to set to 12 hours and then to 1 day but nothing in between. Is this something that can be fixed? thanks

Bookly-Support Author Team

almost 7 years ago

Hello!

Thank you for contacting us.

Unfortunately, this option is not available for now, this can only be changed in the code if you know how to edit it.

Thanks!
Tanya
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almost 7 years ago

Hi, i want to know if is possible setup frontend of plugin without slot hours, but with day and hour prefered for appointment. For example: it is possible for the customer to view the hours for appointments and indicate various preferred times for the appointment (eg 17:00 or 19:30). The administrator must then approve one of the times indicated by the customer Thanks

almost 7 years ago

Hi, I purchased this plugin but it’s not suitable for my clients needs and I understand I can get a refund as within 15 days?

Bookly-Support Author Team

almost 7 years ago

Hello!

Thanks for reaching out.

Please note that according to our refund policy, we approve only those refund requests that were sent to us within 15 days from the purchase date.

If it’s within 15 days of purchase, please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

If more than 15 days have passed, then 15 Days Money Back Guarantee period expired. In this case, unfortunately, your refund request will be declined.

Thanks!
Julia
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almost 7 years ago

I’m currently using the free version on my client’s website. Is the feature to set a maximum number of bookings per day still not available even in the paid version?

Bookly-Support Author Team

almost 7 years ago

Hello!

Thanks for reaching out.

Could you, please, tell me more about your scenario? What is the maximum number of bookings per day you want to set?

Is this the limitation for all customers together or for each separate customer?

What is the duration of your service?

Thanks!
Julia
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almost 7 years ago

Thanks for the response.

So there’s only one staff with 4 services available. The services are really just call/meeting appointments with different duration. My client wants to accept only 4 total bookings per day regardless of which services are booked. The services range from 15 minutes to 90 minutes.

Everything’s all set except that 4-bookings-per-day limit.

Bookly-Support Author Team

almost 7 years ago

Hello,

Thank you for your message.

If you want to have capacity option you will need to use Group booking add-on: https://codecanyon.net/item/bookly-group-booking-addon/21344225

Let me know if it works for you.

Thanks!
Kate
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almost 7 years ago

Okay, thanks. I’ll let my client know.

b2bcreative Purchased

almost 7 years ago

I see that you have seen my question but you have answered other peoples questions but not mine. Could i get an answer please?

Bookly-Support Author Team

almost 7 years ago

Hello,

Thank you for your message.

We got your email and reply to you as soon as possible.

Thanks!
Kate
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virtualnerd Purchased

almost 7 years ago

I have Bookly Pro set to require a customer address but the address fields do not show up in the booking process. Can you please explain this?

Bookly-Support Author Team

almost 7 years ago

Hello!

Thanks for reaching out.

Do you mean you enabled this option http://prntscr.com/o34e53 in the appearance tab and saved changes?

Thanks!
Julia
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virtualnerd Purchased

almost 7 years ago

OMG I’m an idiot. Thank you!

pitedu Purchased

almost 7 years ago

With the latest update to your plugin and Wordpress, your plugin causes upwards of 20 second load times to our site, high CPU usage, and frequent timeouts. I was wondering if there was an update planned for this? And wanted to ask if you were aware this was happening / is it a known issue?

Bookly-Support Author Team

almost 7 years ago

Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #104480 and the purchase code so we could look into this matter.

Thanks!
Julia
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High rating = More sales = More functions and flexibility
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Provinciareligiosa Purchased

almost 7 years ago

Hello! I upgraded to vers. 17.3

In Appoitments I see you added pagination to display the list in the Appointments section. Now for the month of June I have 14 pages (till now) and if I export to CSV to get reports, I have to export for 14 times!!! Is there a way that when I export, I can export all the list in 1 only page? (as it was before, I mean).

Thank you

Bookly-Support Author Team

almost 7 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #104471 and the purchase code so we could look into this matter.

Thanks!
Kate
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$199

Included: Quality checked by Envato
Included: Future updates
Included: 6 months support from Nota-info

Extend support to 12 months $169.75 $72.75

Quantity

Price is in US dollars and excludes tax and handling fees

This item was featured on CodeCanyon

Power Elite Author

Nota-info

Last Update	24 March 2026
Gutenberg Optimized	Yes
High Resolution	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	Elementor, WooCommerce 9.x.x, WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.9.x
Tags	appointment booking, appointment calendar, appointment scheduler, booking, booking calendar, booking system, reservation calendar
Created	12 years ago

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