Hi,

Yes, it sounds nice! We will consider adding this new feature in the next update of LoftLoader Pro.

Currently we are unable to determine which solution we will choose, and we will do some research and testing to find a suitable solution.

Thank you very much for your suggestion.

Best regards,

The Loft.Ocean Team

Hi,

The following is a follow up to your problem report:

Why is the problem different from the last one:

Last time, when we checked the source code of your website page, we found that the HTML code for LoftLoader was not added into your page, but the CSS and JS code for LoftLoader Pro was in your page source code. So there might be some conflicts that prevent the preloader’s HTML code from being added to the page. (It turned out to be the reason, and the problem has been fixed on your site.)

However, this time when we check your web page source code, we can’t find any code related to LoftLoadder. It seems that this plugin is not activated.

Since we added a feature to detect the old PHP versions in the latest update of LoftLoader Pro, if the user’s server PHP version is too old, the plugin will not be activated. So we guessed that the problem on your site might be caused by this reason.

But your reply indicates that this is not the case. Therefore, we need to log in to your site dashboard to check the plugin settings and debug to find the exact cause of the problem.

Looking forward to your reply. Thanks!

thanks sending you via pm

Hi,

Thank you very much for sending us your login credentials. We have resolved this issue on your website, please check your website to see the results.

And we have sent you an email (to info@hakerdesign.co.il) to explain the cause of this issue.

Thanks again.

Best regards,

The Loft.Ocean Team

Hi Jason,

Thank you for purchasing our plugin, and thank you for contacting us.

Before we process your refund request, could you please allow us to look into the problem for you? (We have replied to your refund request in detail, so please don’t forget to check your email.)

Looking forward to your reply. Thank you very much.

Best regards, The Loft.Ocean Team

WOW, thank you, that was fast! Great product, much appreciate the service!

Works perfectly

Happy to hear that!

Hi,

Currently the message input box only supports plain text. We will add new features to support simple HTML markup (such as line breaks, bold) in the next update.

Thank you for bringing this up!

Best regards,

The Loft.Ocean Team

Hi,

Just want to let you know that LoftLoader Pro v1.2.2 is now available. After updating the plugin, the message input file will support simple HTML tags, including line breaks.

Thanks.

Best regards,

The Loft.Ocean Team

Hi Andras,

Thank you for your email.

We just replied to your email. We are sorry, it turns out that the problem is caused by an old CSS issue in our plugin, which has been fixed in a recent update. However, since you have not updated your LoftLoader Pro to the latest version, this issue still existed on your site.

We have modified our plugin code and now the problem has been resolved on your website. Please check our email for more details.

Many thanks.

Best regards, The Loft.Ocean Team

Thank you very much for your help. And I’m sorry that I have overlooked an update—the plugins page of the Wordpress admin panel didn’t signal that there is an update available, so I didn’t think about it. I did update the plugin on the live site, and it has also solved the problem.

Thanks again, it was very nice of you to manually fix the problem!

Hi Andras,

Thank you very much for your reply. We are glad to know that you have resolved the same issue on your live site!

Have a nice day!

Hi,

Thank you for your interest in our plugin.

Actually it depends on your site structure:

1. If your site homepage is a static page (your site dashboard > “Settings” > “Reading” > “Your homepage displays” > “A static page”), then you can:

1). In the plugin’s “Display On” settings panel, choose “Selected Post Types”, then select “Products” to display the loader only on single product pages (as shown in this screenshot: https://d.pr/FREE/GhbUIr ). Please note: the loader will not display on other shop pages, like “Cart”, “Checkout” or product category pages.

2). Then enable the “Any Page Extension” feature and add the loader shortcode to your homepage.

3). And you can also use the “Any Page Extension” feature to add the lodader shortcode to other pages (dashboard > “Pages” > “All Pages”), such as “Cart”, “Checkout” and etc.

2. If your site has a homepage, a shop, and some blog posts, then in the plugin’s “Display On” settings panel, you can choose “Site-wide – Selected Types” and then select “Posts”. Then the loader will display on your entire site except the blog posts.

You might like to read our documentation here:

- Display On Options ( http://loftocean.com/doc/loftloader/display-on/ )

- Any Page Extension ( http://loftocean.com/doc/loftloader/advanced/#display-different-loaders-on-different-pages )

Thanks!

Best regards,

The Loft.Ocean Team

Hi,

Thank you for your interest in our plugin.

We do not copy code/design from others but thank you for the suggestion. It is beautiful.

We will add more effects to the plugin in future updates. Maybe you will find the effects you like in our plugin later.

Thanks!

Best regards,

The Loft.Ocean Team

Hi,

Thank you for contacting us.

However, there are no “Purchased” and “Supported” labels next to your username. Since our support is only available to customers with a valid support license, please see below:

1. If you purchased this plugin with another Envato account, please log into that account and submit the request again (just copy and paste the same question so that we know it’s you).

2. If someone else purchased this plugin for you, please ask them for the purchase code. Then please contact us via email ( general@loftocean.com ) and please include the purchase code in your support request.

You may like to read this article to know “Where Is My Purchase Code?” – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- .

Looking forward to your reply. Thank you very much.

Best regards,

The Loft.Ocean Team

Hi Michello,

According to the policy of Envato, one standard license allows the plugin to be used in a single end product (a specific website/domain).

Therefore, if you’d like to use the plugin on multiple sites then you will need to purchase a separate license for each site.

You might like to read more details on the CodeCanyon License page: https://codecanyon.net/licenses/standard .

Thank you for your interest in our plugin!

Best regards,

The Loft.Ocean Team

Hello,

Sorry but LoftLoader doesn’t provide a feature like that.

When using LoftLoader, once the loading process is complete, the loading screen will not pause, but will disappear immediately.

Thank you very much for your interest in our plugin.

Best regards,

The Loft.Ocean Team

Hi,

Thanks for your interest in our plugin.

Yes, when enabling the smooth page transition feature, the background option could be “Fading”.

When the “Smooth Page Transition” feature is activated, when you click a link and leave the current page, the loader background will appear again to fulfil the blank between pages. The transition animation will be the same but reversed as the “Background Ending Animation” you set for the current page.

For example, if the “Background Ending Animation” is set to “Fade”, then the background will “fade out” when the loading screen closes, and the background will “fade in” when the “Smooth Page Transition” feature is triggered.

You may like to read the documentation to know more about this feature: http://loftocean.com/doc/loftloader/smooth-page-transition/

Currently the plugin provides 9 options for the “Background Ending Animation”. You may like to check our documentation for more details: http://loftocean.com/doc/loftloader/background/

Thanks!

Best regards,

The Loft.Ocean Team

Thanks!

Potential feature request: it’d be awesome to have more options for messages such as being able to enter in fields of phrases and have the preloader to randomly select one of the phrases to display for each page load.

Hi,

That’s interesting! We have added it into our “Feature Request List”, and will add it to the plugin in one of the future updates. Thank you very much for bringing this up!

Best regards,

The Loft.Ocean Team

Hi,

Thanks for your interest in our plugin.

Although we do not have the PHP 7.2 environment, the plugin has been tested in the environment using PHP 7.1.16 and it works without any problems. According to PHP 7.2 change-log, no change will affect the PHP code written in the plugin.

Thank you very much.

Best regards,

The Loft.Ocean Team

Hi,

Thank you for contacting us.

We see there is a JS error “Uncaught ReferenceError: N2R is not defined” in the browser console. This JS error caused the slider to fail to initialize.

However, when we tested Smart Slider on our testing site, it works well when LoftLoader Pro is activated. The JS error doesn’t appear on our testing site.

Could you please provide the information listed below so we can look into this problem for you?

1. Please create a temporary admin account for us and let us log into your site. Because every user might have a different site environment (using different themes and plugins, and different settings for the same plugin/theme), that would be the best method to find out the exact cause of the problem.

2. We also need your FTP login details so we can modify our plugin’s code if needed.

Please send the login credentials via email to general@loftocean.com.

Thank you very much.

Best regards, The Loft.Ocean Team

Hi,

In “Display On” section of LoftLoader Pro settings panel, you can find there is an option “Homepage only + Once per session” – when choosing it, the pre-loader will be shown on homepage once only when a visitor on your site during the whole session.

Please check the online documentation here: http://loftocean.com/doc/loftloader/display-on/

Hope this can help. Thanks.

Best regards,

The Loft.Ocean Team

Hi, thanks for coming back to me so quickly. I didn’t see that option in the Display On section. Have turned this on and it works perfectly. Brilliant service and support. Thanks

Thanks for your reply and we are glad to know that it works for you.

Hi,

Thank you for contacting us and thank you very much for pointing this out.

We just released an update to fix this issue. Please update LoftLoader Pro to the latest version (1.1.8) on your site and check if this issue has been resolved.

You may need to clear your site cache (if you are using any cache/performance optimization plugin on your site) and browser cache before checking.

Thank you very much.

Best regards,

The Loft.Ocean Team

Hello,

Thank you for contacting us.

Sorry but currently the plugin doesn’t have an option to make the preloader spin counter-clockwise with Custom Image Rotating loader. We will add this feature in the next update. Thanks for bringing this up!

For now, you can copy and paste the following custom CSS code into your site to make the preloader spin counter-clockwise.

The Custom Image Rotating loader has a “Speed Curve” option:

1. If you select “Linear” for the “Speed Curve” option, please add the following CSS:

@-webkit-keyframes imgRotate2d {
    0% {
        -webkit-transform: rotate(0deg);
    }
    100% {
        -webkit-transform: rotate(-360deg);
    }
}

@keyframes imgRotate2d {
    0% {
        transform: rotate(0deg);
    }
    100% {
        transform: rotate(-360deg);
    }
}

2. If you select “Ease Out & Back” for the “Speed Curve” option, then please add the following CSS:

@-webkit-keyframes imgRotate2dEase {
    0% {
        -webkit-transform: rotate(0deg);
    }
    100% {
        -webkit-transform: rotate(-720deg);
    }
}

@keyframes imgRotate2dEase {
    0% {
        transform: rotate(0deg);
    }
    100% {
        transform: rotate(-720deg);
    }
}

-

How to add custom CSS code to your site:

Please add these CSS code via your admin panel > Appearance > Customize > Additional CSS. Please see this screenshot as reference: https://d.pr/FREE/5C6V3b

(You may need to clear your site cache and browser cache after adding custom CSS code.)

If you can’t find “Additional CSS” in your customizer, then the customizer’s functionalities may be changed by the theme used on your site. You may need to check if your theme provides an alternative for adding custom CSS.

Or, you can use a third-party plugin to add custom CSS code. Please search with the keyword “custom css” on wordpress.org ( https://wordpress.org/plugins/search/custom+css/ ).

-

Hope this can help. Thank you very much.

Best regards,

The Loft.Ocean Team

Now this is a proper feedback! I’ve also seen the new update with the new counter-clockwise option, you are amazing. I will update the plugin asap. Thanks a lot!

You are welcome.

By the way, you don’t need these custom CSS codes after updating the plugin to the latest version.

Thanks!

Hi Meken,

Thank you for contacting and sorry for the problem you are experiencing.

We checked our code and found that even if “Once Per Session” feature is not enabled, cookies will still be used, which will cause the cache plugin to not use cached content. This may be the reason why your page load time increases.

We just released a new version (v1.1.7) to fix this issue. You can update to the latest version on your site and check if this issue has been resolved.

PS: If you have enabled the “Once Per Session” feature, cookies will always be in use, so the cache plugin will no longer work. However, you can still use the performance optimization plugins to minify/cache static files: CSS, JS and images.

Thank you very much.

Best regards,

The Loft.Ocean Team

It’s fixed, thank you!

Glad to hear that and thank you for your feedback!

Hi,

Sorry but currently users cannot make a loader like that by using LoftLoader Pro. Thanks for your interest in our plugin.

Best regards,

The Loft.Ocean Team