12069 comments found.
Your supports tells me ‘You’ve reached the maximum open tickets allowed’ – 5 tickets and no more support? Themeforest Evanto tells me I have 6 months more support – so what’s my recourse? Please advise?
Hi,
To open a new ticket you have to close some of your previous tickets. Those are automatically set as closed after a certain of time or your can inform the support member that the ticket can be closed.
Thanks,
Indeed Team
How do you close a ticket? Nowhere does it indicate and I cannot change the ‘open status’
Hi,
If a ticket is done, you can mention to be closed and a support member will manage it.
Thanks,
Indeed Team
Another bug there
Old users assigned to specific role, when creating a new level and assign it to their roles, they dont move automatically to the level, I should choose them manually one by one, that means I have 3000 + users I have to go and check 3000 users to assign their level, how come they should be moved automatically to the new level
Also another issue, that is not logic
for the page restrictions, if the restricted page is set to block 2 levels , that means that the 2 levels should be assigned to the same user to restrict the content, and if the user assigned to only 1 level it wont be restricted
example:
page A is restricted for users of level 1 and level 2 user B is level 1 : he will see the content user C is level 2: he will see the content User D is level 1 and level 2: so he will not see the content
how come??? it should be assigned for each level separate not together so I can restrict it for user B , User C and user D
hope it is clear
I can find a bug in the plugin
how come my account and logout pages appear empty to unregistered page ? it should not appear and automatically redirect the non registered to home page , or any other page . how come someone didnt login to check these two pages?
Hi,
If you have any question, concern or problem get in touch with support team by submitting your ticket with full details: http://support.wpindeed.com
Thanks,
Indeed Team
1) I dont have problems, those are bugs in the plugin and you have to find a solution to fix it.
2) I dont use your support ticket system as it is one of the worst support ever, it takes between 3 to 7 days to reply my tickets,so I will never use this bad service anymore, you just reply here in order not to get bad reviews, and you always delay replying the support tickets.
but you have to fix this bugs in your plugin
Actually if I had the chance to refund my money I would have done it after using your bad support system, but unfortunately I bought the plugin long time ago and I didnt use it, and when it came the time to use it , I found that it has a lot of weak points.
Hi,
Checking your tickets, all those have been submitted and managed into 2016. Absolutely all tickets have a response time less than 24hrs and even less than 12hrs. Also, based on your responses into tickets you’ve been very happy with support services.
Just because you do not want to pay for support it doesn’t mean that is a bad service.
Also, you’ve made an accusation, related to response time, which it clearly shows that is less than 24hrs but you’ve claiming that is 3-7 days. You will have to justify your accusations.
Thanks,
Indeed Team
Are you sure less than 24 hours?
And yes I dont want to pay for bad service, un clear answers, every ticket I open needs to be clarified in a following ticket to ask you for clarification, cause you send short answers, and delay in replying why should I pay you? and more over it is full of bugs!!! who said I was happy with the service dear? saying thank you is a polite way to tell you please take care of your clients. it is better for me to pay for new plugin that serves my requirements better than paying for useless service
and which justification you need? if you are the only one who has the access to my tickets. very dull support system that doesnot give the customer an access to get back to his tickets ? so if I need to review my question I have to resend it again instead of checking it easily . actually your system and you plugin are very complicated and doesnt help customers , the only good thing you have is marketing your plugin and make people believe it is the best plugin but it is not
Like you’ve managed before your tickets it can be checked and managed now. There have been dozens of answers from support team and you. So, you’ve been able to manage your tickets very well.
Also, you’re using this system very well for more than 1 year.
Just because your support service have been expired and you don’t want to renew it doesn’t mean that suddenly the plugin is not good.
Dear,
For my tickets I used to open it through the links you send on the noreply email, but I dont know how to open it after that, and if there is another way to check it so it is your problem that you are showing it in a user friendly way.
For the plugin I bought it more than one year and I didnot use it yet , till now I am struggling to know how to use it , till this moment I didnot get any use of the plugin and I checked all the documentation but it is not helping at all . your plugin is full of useful features but it is not easy to use , that is what I said. full stop
Instead of going in struggles at least put these points in your consideration , you have a very complicated support system, you reply unclear messages , you always delay your replies, and the documentations are not clear as simple as that.
Wish you all the luck.
There’s a typo on the Login Page “Dont have an account? Sign up” One would think this is easy to fix (Dont to Don’t), but I cannot find it.
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just get in touch with our dedicated Support Team:
Hello. I’m looking for a plugin where I can sell premium memberships that allows my members to download my files for free. And if they are not premium member they would have to pay for each individual file. Is it possible to show different “buy buttons” to each type of member?
Hi,
UMP is able to manage download restrictions via Download Monitor script. Still, based on your description there it more looks like a custom solution.
Thanks, Indeed Team
Hi,
A. Can specific, categorised content be viewed or hidden from members based upon members opting in/out?
For example, I want members who have selected (opted in) specific categories within their member settings area or signup form to be able to view listings of those categories within the sidebar via some sort of widget?
B. And also, Is there a way for users to view the content within particular categories by setting tags within their member settings area, instead of selecting predetermined options (categories set by admin)?
I hope this is all clear 
Hi,
Categories can be restricted but based on Levels/Subscriptions or User status but not other different options or criteria.
Thanks, Indeed Team
Hi, I purchased the product about 2 weeks ago, and have left 2 requests with support system and have not received any emails back with with a ticket number so I could check status on tickets, also left an email via your site as well. Is this product still being supported?
Hi,
Your ticket #243971 have been managed from more than 13 days. Check your email, including spam folder ‘cause the support system sends notifications on every new ticket or response.
Thanks, Indeed Team
I have now submitted a total of 3 tickets, and have yet to receive a confirmation email. I always check my spam email when submitting trouble tickets, additionally I received your response to my email, so I don’t think there is an issue with my receiving emails. Would be great if you would get this sorted out, as my client is looking to implement the product, but I can’t until my issues are sorted.
Hi,
It may be probably that your mail service to refuse some emails for certain reasons. We recommend to have a try with another email address from known services to be sure that there are not a such restrictions.
Thanks,
Indeed Team
Hi, The mailchimp integration for members/suscribers works when a member is delete? I need to delete the email in the mailchimp list when I delete it in my members dashboard on wp dashboard. It works like that? Or maybe I have to delete from the two lists (wordpress and mailchimp)?
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just get in touch with our dedicated Support Team:
I would like members to register to the site using a registration form made with a different form builder and then purchase subscription using the UMP plugin. Will the registration details they provide be visible in their UMP account/Members list if they register with another form other than the one provided in UMP?
Hi,
An user can register into your WP wherever you want and to manage Subscriptions from UMP Account Page. UMP is linked with WP Users, so all native fields will be available into UMP system too. Still, other additional custom fields can not be tracked.
Thanks,
Indeed Team
I try to open a ticket but im stoped / too many tickets open so I come here because I need to know how to do a clean uninstall of this plug in. I actually stop and remove the plug in but when I install there s still some menu and little stuff who come back so do I need to clean the db ? if yes any informations about how to clean mysql db from all the trace of Ultimate Membership Pro ?
Hi,
If some of your recently tickets should be closed, you can ask for that. Otherwise, will be set as Closed automatically after a certain time.
Thanks,
Indeed Team
Thank you but can you close the ticket and answer to my question instead of waiting 1 mont before you close a ticket I can not close ? Thank you
I need to know how to do a clean uninstall of this plug in. I actually stop and remove the plug in but when I install there s still some menu and little stuff who come back so do I need to clean the db ? if yes any informations about how to clean mysql db from all the trace of Ultimate Membership Pro ?
Hi,
All you need to do is to uninstall the plugin from WP Plugins page. Just removing the plugin folder will not remove data from DB.
Thanks, Indeed Team
yes but I need to know if there s some table left in mysql database to completely clean the install. because if I do that and I reinstall there s still some informations left like customs menu I have done before.
Hi,
There are not particular tables used by UMP that are not managed during the uninstall process.
Thanks,
Indeed Team
Pre-sales questions:
I have a website for tips where i provide the tips on 3 different topics. I want the user to select one or all subscription plan (levels) at the time when they register to get tips on topics selected. is it possible by this plugin if yes please how it will work thanks
Hi,
During the Register and Payment process only one Level can be proceeded on time. Levels are not simple products and the payment process is a different one, not being possible by the payment platforms to sign for more on the same time.
Thanks,
Indeed Team
Pre-sales questions:
1) If user enters their name, phone number and email on registration, can the system automatically use email as username and phone number as password?
2) Does it support custom post types from displaying unless logged in? I.E. Realestate search brings up a list of available properties, but clicking on a single property to view more info is blocked unless logged in?
3) Upon registering, are emails sent to both user and admin?
Thanks.
Hi,
Yes, the username can be automatically set based on the email address when this field is set to not show up into Register form. A password is required or generated but it can not be replaced by another field data.
You can set to lock hole post or only part of the content but still displaying that post into a list.
Yes, there are multiple Notifications available, for users and admin also. A new register notification for both is available.
Thanks,
Indeed Team
pre-sales question. Our database for membership would have 2 categories. One for individuals and one for groups. Is there a way to add custom filters so that people have the option to register as a group or as an individual?
Also is there a zip/postal code search feature with this plugin to find members in close proximity?
Hi. This plugin looks really good with all its features! But does it also allow members to upload files and share them with other members? Thanks in advance.
Hi,
Into UMP system, you can set multiple fields type, including uploading. Still, UMP is a membership system, users can not share each other data or files.
Thanks,
Indeed Team
Hi.
I have two questions.
1- The process of buying a product is as follows: Select product —registration (in case it is not registered in the members area) -—Finish the purchase.
Is it possible to change the order?
1. Select product. 2. Finish the purchase 3. Registration
2- When a customer completes a purchase, he is then redirected to a page. Concretely the page of thanks.
Is it possible to create a page of thanks for each product you create or sell?
Greetings.
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just get in touch with our dedicated Support Team:
Hi, i don’t see the possibility to sort member directory by last_name in 6.2, isn’t it ? thanks
Hi,
This option was not included into this release. The ChangeLog can be found on Item Description page.
Thanks,
Indeed Team
I need help…i cant submit a support ticket it gives me an error saying “Your Purchase Code and your Envato Username does not match!” tried multiple times but no luck
Hi,
Be sure that you’ve properly provide your envato username also. It must be exactly like is listed here, with the Uppercase (Sienaprint)
Thanks,
Indeed Team
yes i did i copied and pasted the username and purchase code and still no luck
Hi,
Have you pick the right Topic/Product? Be sure that during the copy action there are not added additional empty spaces.
Thanks,
Indeed Team
Pre Sales Question . I want to have a digital magazine subscription setup.
I want users to get access to monthly editions when they subscribe.
I want users to get access to magazines published after their subscription date and not have access to items published before they subscribed , but I want old users to still have access to old magazines.
Is it possible to do this with this plugin ?
Hi,
Yes, this workflow is possible with Drip Content feature where you can set each page/post to be show on certain period after subscription or a certain date.
Thanks,
Indeed Team
