354 Reviews

for Documentation Quality

Great plugin but there is not enough information on the documentation plus they only answer any question for few months.

And the questions that been answered don't become part of the documentation which forces everyone to BUY they extra support.

azzaroco

Author response

Into a Knowledge Base platform is always place for adding new data and we'll continue to do and to cover all the main and common questions for sure.

Monthly new articles are added based on tickets reports to be sure that next time will be covered.

The support services are more expensive than any extra cost required on Envato market, so the goal is to reduce the no of support tickets not to increase them, we can ensure you.

Still, if you love this membership system you may reconsider your rating for the way it works and what the entire system package actually provides.

for Flexibility

Best plugin ever for membership site: it's amazing!

for Customer Support

All that i needed. The support is super! Work perfectly with woo commerce

for Bugs

Stuck with it as much as I dont want it, Im stuck with it.

for Customer Support

I did get a little confused with integrating it with Affiliate Pro (only because I wasn't sure which shortcodes I needed to use) but once customer support helped me quick, it was a breeze! It integrates seamlessly with the Affiliates plugin and the features are great! Customer support is also on point!

I would like to see better documentation for the plugin so a user can actually look it over and read it instead of bugging customer support for quick questions. But other than that I'd recommend this plugin 100%!!

for Customer Support

A huge difference between a dedicated support team and a standalone developer.
The Customer support are truly here to help you and answer to your questions!

for Feature Availability

I've been tested mostly all membership plugins by now but Ultimate Membership Pro with dozens of features and options into one package without additional AddOns or costs is definitely THE BEST!

Great job!

for Flexibility

Disgusting! The worst coded plugin! Not flexible at all! Its developers don't know how to write a proper WordPress plugin! No hooks & No filters! Not a good choice for developers! Dumb folks can go ahead!

Giving one or two hooks for the whole process of User Registration and Payment process does not make you a champ! WordPress has its own standards. I'm a plugin developer and I can very well understand how to use hooks and filters.

Also, the support is awful! Submitted a support ticket 7 days ago, NO REPLY at all!

azzaroco

Author response

There are dozens of hooks and filters provided along the entire system.

If you're not capable to use them doesn't mean those doesn't exist but simple you have not enough knowledge to use a such WP functions.

for Other

I bought this product twice, as i believed it does what it promises.

But it does NOT.

Only the membership restrictions work.
But Paypal is NOT working. This is on one page.
Also the Login with the Socialmedia is NOT working. (Despite the service promises help there since three weeks, but nothing is solved till now. The comment of the service: somethin is not installed on ftp!? But it was deleted and installed again and again.) This is on two pages.
Also the upload of the profile Photos is NOT working. This is also on two pages.

I installed other sociallogin-tools like "OneAll" and these worked instantly! That shows that the page is working and the error is not within an other plugin.

Basially, It is cheap and offers lots of features, but took now lots of time to look for the errors on the basics. So it is really expensive.

azzaroco

Author response

Hi,

This system is used on more than 10.000 websites and over 60% using PayPal as main payment option. So, more than 6.000 use UMP and PayPal very well. It can not be said that is not working, at least not because of plugin fault.

Like was mentioned, many files are missing from your install. Like a simple check:
https://weet.me/wp-content/plugins/indeed-membership-pro/admin/assets/js/ihc_buttons.js - does NOT exist.
Besides the Demo website, where you can check how should look:
https://demoiump.wpindeed.com/wp-content/plugins/indeed-membership-pro/admin/assets/js/ihc_buttons.js

Even if the install process is not into our duty, the support team requested for a valid FTP access on plugin folder but was never received.

On this case, it can not be blamed the plugin itself once part of the plugin files are not there or can not be accessed.

for Customer Support

Can not activate. licenses broken

azzaroco

Author response

If you have any issue or concern you can simply open a ticket into Support system. By now we didn't noticed any ticket from this user.

Or, you can ask for refund on Envato Marketplace if the license provided by them is not active.

for Feature Availability

High quality and no bugs found so far. Many features and very good UX / UI. Fast and helpful support.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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