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Reviews for Ultimate Membership Pro - WordPress Membership Plugin

Reviews for Ultimate Membership Pro - WordPress Membership Plugin

4.54 (763 ratings) 4.54 stars
Cart 30,207 sales
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763 Reviews

for Feature Availability

One of the most complete and complex membership plugin that I have tested so far.
There is a learning curve but once is done you may cover tons of possibilities

for Customer Support

Very Bad Customer Support, they don't solve the reported bugs they just take time 72 hrs to reply but no resolution
I have reported a bug about the redirection issue, after 4 days they agree that it have bug and they just say i have said it have bug they don't solve the issue in there system.

Here is complete details of their chat you can see how bad are there support and things in their system is full of bugs and not working, also they don't solve on contacting

https://drive.google.com/file/d/1wKkeshxdP4h7s2AGLc4xeYbielGPHRMp/view?usp=sharing

for Customer Support

The plugin is great, it does what it promisses.
My issue, was about the customer support, I've bought some addons at theirs private shop store.wpindeed.com, and last week I've opened a ticket with an issue that was not aswered yet, has been almost an week and no response, even to inform they are working or stuff like that.
I've opened a second ticket asking about the first one, but no answer too, so I don't think they care too much about the customer.

Author response

We are sorry for that but your support subscription have been expired almost 1 year ago. There was no ticket submitted into Support system for this product.

Available channels to be avoided Support subscription does not exist.

for Other

Have had this plugin for about five years now, never used it and i cant seem to be able to use my plugin on a test website.
I am happy to increase the rating but just feel my money has been wasted on this plugin

for Flexibility

This is a great membership plugin, very flexible and it has a lot of plugin extensions to match pretty much any need for a membership site. Their customer support is very good and super helpful.

for Other

1. The UMP plugin ist super easy to use. It just works! Tons of free addons and if you have this "payment on hold issue", it's not the UMP's fault. Check your hosting. Trust me ;)

2. Thanks to Christian (Support) for all the help. You rock!

for Feature Availability

This is the best Membership system plugin I have come across. Every time I'm wondering how to accomplish something, I discover the plugin makers already thought of it! Thank you, Indeed!

for Customer Support

Overall are meeting the requirement, however, there is issue on Mobile layout where the top position always incorrect and hide a lot of my elements way too above the screen and user cannot access it.

Thanks.

for Feature Availability

Everything works great and is a very powerfull tool. Documentation needs more improvement.

for Feature Availability

Escribo en Español porque lo utilizo en sitios web creados en este idioma. La sensación del complemento es muy buena, tiene incluido en un solo plugin todas las funciones necesarias para crear áreas de suscripción, cobros con diferentes métodos de pago y gestión de usuarios muy completa. He traducido gran parte del plugin para que los mensajes aparezcan en Español y espero que siga funcionando tan bien como lo está haciendo hasta ahora.

for Customer Support

Very friendly and fast customer support!
The plugin it's exact what i want ! Good quality and nice design

for Customer Support

I have been having issues with the plugin I reached out to the developers. Not once have they offered a solution other than speak in circles and talk down to their users without providing a solution. I have been trying to get trouble shooting advice for over a week now and every response they provide does not provide any solutions. All of our users are placed on "Hold" we have the trial 30-day period and the plug-in will not release the users from "hold" unless we manually activate them. The plug-in may be good but after numerous negative and rude interactions with their support team I am going to have to give this plug-in 1 star. Good luck and hopefully none of you have to be belittled by their support team as we were.

for Customer Support

It is a complete and intuitive plugin. There are many tutorials and on almost everything you will find a well-articulated answer. And if it happens, as has been the case, that you still have a question you ask support, the help you receive is terrific.
Thank you

for Customer Support

Support is makind acwers only to check it is done. No help.
1) 1 month ago I've send message that their method of upgrade is not working and my plugin is still not upgraded
2) When I write comment that it is not multilingual ready they want to speak private by support and answer is - yes it is not multilang ready other script should translate this plugin but there is no way to make it multilingual on site
3) when order is placed for weekly or monthly plan it should be activated for next month or week - this is not working and it is not solved.

Sorry buy another extension - not this one.
Support is not solving your problems

for Documentation Quality

full of glitches and ZERO documentation that will honestly get you up and running

After downloading , I was not able to upload on my website. The link has Expired option was showing. Problem resolved ,But Please add solution on your website and video tutorial.It will save time for such issues.

for Customer Support

very easy and user-friendly plugin to use. First time seeing that the tutorial matches the exact steps :)

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