Hello, I have just bought the plugin; I have the following questions:
1) In the logout process, I have encountered the following problem: “too many redirect trying to open… ” I have cleared cache on my browser(s) and the problem keeps occurring. Could you suggest a solution?
2) I tried to use Lost password but it is not functioning properly.
3) How do you customise the “Ultimate Membership Pro – MemberShip Users” page to see more columns?
For all this testing, I have the default 2017 wp theme, with no additional plugins.
Looking forward to your reply. Thanks.
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
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Just a Quick Presales Question.
1) Can we have a recurring payment system and change the amount for renewal when they renew next time ? Like. the Registration charge for first year is say $400 and renewal charge is $250 ? Can this be done?
2) And i want to have different fields for two different type of registration is that something which can be achieved ?
The Recurring Subscription with a recurring charge price can not be changed during the subscription period but you can set a specific price for the first payment, enve if is less or more than the recurring price.
Into Register Form it can be set different fields that will show up only for specific Level/Subscription selected.
Thanks for your quick reply. Just to confirm we can set First Time Fee as $500 and for renewal it can be set as $300 correct ?
Yes, it is possible.
Hi, for the payment system and I add other than those listed?
You can easily sell Levels via WooCommerce where you can find addOns to cover your desired payment gateway.
I will be adding event ticket system with this plugin. Can I have control of the pricing for different members and non-members?
The Level price it can not be dynamically set but you can set different Levels to show in different places, for logged and non-logged users.
It means that I can only set the price difference for logged and non-logged user?
The Level price can NOT be changed based on user status. You may accomplish your desired workflow only of you will use different levels.
is it possible to add a notification to users when an administrator changes their level ? , we currently get , you password has been changed
The Admin actions made via UMP Dashboard are not notified to user, except when is about Approving that user. So, the Admin can manage users based on his discretion.
but when you edit a user they get a notification that their password has been changed
That should not happen, be sure that you don’t have other similar notifications for this action into your WP.
Thanks , will check this , one last question is it possible to move expired users to pending ?
No, that’s is not possible. You may set another downgrade Level instead.
Hi, can this plugin integrate with Drip for email? (https://www.drip.co/)—Thanks.
UMP doesn’t have integrated that service but this is not required for a proper system workflow.
Can we integrate with an outside payment system like Samcart or ThriveCart?—Thanks!
You may set to sell Subscriptions via Woo products and to use a payment gateway ready for Woo.
Assign Client Managers
Client Manager feature allow the site owner to designate a “manager” for each client that is added. All communications and file uploads associated with that client will be directed to the appropriate client manager. Each client/member can have multiple managers, and each manager can have multiple clients/members. Do you have this feature?
A such workflow it can not be implemented using UMP.
hi,we export csv file , but the csv file seems not support chinese language? the csv field becom ”????” ,how do i solve it?
Just be sure that when you open that CSV file you’ve chose to be encoded properly, with UTF8.
Is it possible to assign certain level(s) based on the email domain of the user at time of registration? For example: firstname.lastname@example.org + email@example.com + firstname.lastname@example.org are all placed in Level 1. email@example.com + firstname.lastname@example.org are all placed in Level 2. This would not be using the signup forms from UMPro, but the standard WP registration form.
There is no connection between email addresses and Levels for a dynamically assignment.
is there any info about integration of Robokassa or any other Russian gateway?
We don’t know about that payment gateway to much but instead trying to integrate an additional payment gateway inside the UMP system you can sell Levels via Woo and to find an AddOn to cover your payment gateway.
So did I understand right: you are recommending me to use standard WooCommerce procedures for selling membership rather than use UMP? So I do not need UMP at all?
No, using UMP, you can sell LEvels from UMP via WooCommerce. Check the Item Description page to see how UMP and Woo are connected.
In this case will I be able to have choosing procedure like this http://c2n.me/3INjdAN.png ?
No, the Subscription Plan it can be used when you sell Levels via UMP. If you want to sell via Woo, your Levels will be actually Woo Products.
Hi! I bought the plugging and I am using it, but I can not find the way to make the subscription via woocommerce. Will you have any tutorial to guide me? I need people to subscribe and pay for woocommerce, and if you are not subscribed that you can not see the content of the web (post or page) thanks for you help!
Are there any other plugin licences I need to purchase to use this as a subscription based membership site? I.E. do I need to purchase Woo Subscriptions to make it work?
There is not required any additional script to be installed. Woo may be used only if you don’t want to sell Levels via UMP but as Woo Products, for any reasons. Otherwise, you don’t need it.
Thanks for the quick reply, to clarify, Can I charge my members on a subscription basis when they sign up to a UMP level without needing WooCommerce?
Yes, you can but using the Payment gateways available into UMP system, which are the most known payment platforms.
Is it possible to buy more than one subscription level (for example basic and premium) with one payment (something like „add to cart” function)?
It can be bought multiple Levels by the same User but with different payment processes. There Levels may not be the same and between a regular single payment and a recurring one it is a difference.
How can we remove the some fixed required fields like username and password etc from the registration form?
The only field that mandatory to be there is the email address.
username email and password are the three mandatory fields in the plugin my client do not want username and password there
Hey since i bought the plugin i haven’t used it just today I decided to activate the plugin and took the site down with this message…?
“unable to handle this request. HTTP ERROR 500”
I may not need such a big plugin, but I want to lock down the entire site for only internal company people. How would I do that?
With UMP you can lock mostly anything, any page or group of pages, URLs or others. So, it is possible even to accomplish a such desired workflow.
Pre Purchase. Hi, it seems perfect but i want to know if there is a social wall addon like userpro? Or if you think about something like that
Thank you so much
A such option is not available ‘cause UMP is not just a members directory but a Membership system where the workflow is focused on subscriptions and content restriction.
Is it possible to ask people to enter a code (which is emailed to the user) as part of the registration
Yes, it is possible by using the Module: Invitation Code, which was developed exactly for this workflow.
hi, is that possible to do when visitor registration or after registered go to their profile page and upload documents for admin verify (ex: picture, pdf or ms word file), system will also inform admin some members uploaded and waiting for approval.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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