Hi,

Currently the “display different loaders” feature is only available for pages. We will consider adding this feature for posts/portfolios in a future update.

Thank you for your suggestion!

Hi,

Thanks for purchasing and contacting.

Sorry but currently when choosing the “Custom Image Loading” with “Vertical” the animation will only start from bottom to top. We will add an option for this feature (from top/up to bottom/down) in the next update. Thank you for bringing this up!

Cheers, The Loft.Ocean Team

Hi Brian,

Thanks for contacting.

Actually it’s not a problem. LoftLoader will show when the page refreshes. But when we add or remove products on WooCommerce Cart page, WooCommerce uses ajax refresh to update the cart without having to refresh the page. The loader you saw is the WooCommerce ajax loader.

And if you ticked the option “enable AJAX add to cart buttons on archives” in WooCommerce settings, then when you click “add to cart” button on shop/products archives pages, LoftLoader will not show either (because WooCommerce only refreshes part of page, not the entire page).

You might like to check this article: AJAX refresh for quantity update on cart page. This feature has been included as a part of WooCommerce since May 2016.

Thanks.

Hi,

Thanks for your interest in our plugin.

1. Sorry but the split ending animation can’t be diagonal.

2. We provide 18 types of loading animations. 6 of them support custom images (so you can upload and use your logo). And when choose “Custom Image Loading” animation, it will allow you to set the animation to “Loop Once”. You may like to check the following 2 examples:

• Custom Image Loading – Horizontally
• Custom Image Loading – Vertically

And the following is quoted from our documentation about the loading animation’s Looping feature:

“Looping – All loading animations are looping forever by default. Some support Loop Once. When you select an animation supporting Loop Once, this option will show. If choose Loop Once, the animation will play along with the loading progress, and end when preloading is completed.”

Cheers, The Loft.Ocean Team

Hi,

Thanks for purchasing and contacting. Please see below:

1. You can delete the plugin and install version 1.1.3, the settings will not be lost.

2. Have you installed Envato Market plugin? It can install WordPress themes and plugins purchased from ThemeForest & CodeCanyon by connecting with the Envato Market API using a secure OAuth personal token. Once your themes & plugins are installed WordPress will periodically check for updates, so keeping your items up to date is as simple as a few clicks.

3. By the way, we are about to upload an update (v1.1.4). Maybe you’d like to wait for a bit and then update directly to the latest version.

Thanks.

Hi Tony,

Thanks for your kind feedback! Please see below:

1. As your support just expired (5 days ago), after a discussion within the team, we decided to provide support for you this time. If you need our help later, please consider renewing item support.

2. We checked your site and found the cause:

We imporved the code since LoftLoader v1.1.2 so LoftLoader won’t show by default, the code will first check if the site has enabled JavaScript or not. If yes, then display LoftLoader. That will prevent LoftLoader displaying forever when a browser disables JavaScript. We put LoftLoader’s JavaScript in the header of a page to make sure it can be executed as soon as possible.

But, because there is some cache/performance optimization plugin on your site, it moves all JavaScript to the footer of the page, LoftLoader won’t show until its script has been excuted.

3. How to fix:

We don’t know which cache/performance optimization plugin you are using on your site, but many of this kind of plugins have the “exclude” feature which allows to skip some code/files from being aggregated and minimized. We suggest check your plugins and exclude LoftLoader so LoftLoader can be excuted in the early stage while the page is loading.

Thank you very much.

Hi,

Could you please leave your site URL so we can take a look at it? Or you can send it to us via email to general@loftocean.com .

Thanks.

I sent an email.

Hi,

Yes it is. Please check our documentation to know more details: http://www.loftocean.com/loftloader-doc/documentation.pdf (Chapter 2.9 Advanced – 2.9.2 Display different loaders on different pages).

Thanks!

Hi,

Thanks for purchasing and contacting.

Sorry but currently it’s not possible to set “once per session” for Any Page Extension feature. Because “once per session” is one of the global Display options, and when use Any Page Extension on a specific page, it will ignore the Display option.

For example, if a site has a global loader A which displays on “Site-wide” (every page/post of the site). Then we change some settings, including choose “Homepage only” for Display option, and then export the shortcode for this loader B, add it to another page (not the homepage). The loader B will only show on that page, but not on the homepage.

And we think this feature does make sense so we will consider adding it in a future update. Thank you for bringing it up!

Okay great. I’d love to see that as an option in a future update. So are there any options or work arounds to achieve what I am wanting to do?

Sorry but unfortunately there is no workaround for this for the moment. The working system will be different from “once per session” Display option we have now. Thanks.

Hi,

Thanks for purchasing & contacting!

Sorry to hear the problems you’ve encountered while using our plugin. Could you please provide the information listed below so we can look into this issue for you?

1. Please create a temporary admin account for us and let us log into your site. Because every user might have a different site environment, that would be the best method to find out the exact cause of the problem.

2. We also need your FTP login details so we can modify code if needed.

Please send details via email to general@loftocean.com .

Thank you very much.

Hi,

1. Yes you can set the preloader to only show on your homepage and a few other specific pages.

In “Display” section, you can choose “Handpick” and then select some pages or posts to show the preloader. Or you can choose “Site-wide – Selected Types” to display the preloader on your whole site except the post types (blog posts, products, portfolios and etc) you have selected in the list.

2. Yes you can have a preloader for the homepage and a different one for another page. You can take a look at our online documentation – “sub chapter 2.9.2 – Display different loaders on different pages” for more details.

3. There is global options for the default preloader, and you can change settings and export the preloader’s shortcode and add to another page.

You may like to check our online documentation to know more information about this plugin.

Thank you very much.

Hi,

Thanks for purchasing.

Sorry but we don’t have a direct link for download. Please check your download page: http://codecanyon.net/downloads you should see your purchased items.

And here are some useful resources:

1. Please read this article to know how to download a purchased item from CodeCanyon: https://help.market.envato.com/hc/en-us/articles/202501014-How-To-Download-Your-Items

2. Please read this article and check if you can find a solution to the download problem: https://help.market.envato.com/hc/en-us/articles/202821520-Problems-Downloading-A-File

If you still experience problems, please contact Envato support: https://help.market.envato.com/hc/en-us They will help you out.

Thank you very much.

Acabei de Enviar.

Thank you!

We have found the cause and fixed the incompatibility issue on your site. And we have replied to your email.

Please just let us know if you have any problems/questions. Thanks.

Obrigado! Já verifiquei e melhorou esse problema. Mas enviei outro email. Pedindo para verificar porque o plugin demora a aparecer no loading. Gostaria que assim que desse um click em um link no site abrisse rapidamente o loading e ele carregasse de forma fluida.

Hi,

Thanks for purchasing & contacting!

Could you please provide the information listed below so we can look into this issue for you?

1. Please create a temporary admin account for us and let us log into your site. Because every user might have a different site environment, that would be the best method to find out the exact cause of the problem.

2. We also need your FTP login details so we can modify code if needed.

Please send details via email to general@loftocean.com .

Thank you very much.

Hi,

Yes, you can set different loading times, different loaders, different messages, and more, for different pages.

Thanks.

Hi Mark,

Sorry to hear that. We have installed the plugin Cache Enabler on our testing site, and LoftLoader is working properly with Cache Enabler on our testing site.

Could you please create a temporary testing account for us, and let us log into your site and look into this issue? Please send details via email to general@loftocean.com. Thanks.

Cheers, The Loft.Ocean Team

Hi Billy,

Thanks for your explanation.

Sorry but LoftLoader doesn’t provide the feature. And according to Envato Support policy – What’s not included in item support: “item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page”. Sorry but we can’t provide the customization service.

And you will need to modify a lot of code to achieve the result you need, because LoftLoader is coded in a different working system. We suggest hire a developer to do the code customization work for you. Maybe you can try Envato Studio – there are many developers providing WordPress plugin customization service. You can search with keywords “Plugin Customzation” and find the suitable developers for you.

Thanks for your understanding.

Cheers, The Loft.Ocean Team

Hi Billy,

Thanks for purchasing.

You may like to try to enable “smooth page transition” feature of the plugin, and see if it’s what you are looking for. You can find the option via your dashboard > “Settings” > “LoftLoader” > “More” > then tick the “Smooth page transition” option. Please see this screenshot.

And you can check this demo site to preview this feature: when click on the site menu or a link pointing to another page of the same site, before leaving the current page, the loading screen will show to create a smooth transition effect.

Thank you very much.

Cheers, The Loft.Ocean Team

Hi,

Sorry but LoftLoader doesn’t support this feature. Yes you can use your site logo in the loading screen and make it rotate (like this example made by LoftLoader Pro), but we can’t make it move to site header when loading is complete.

Thanks.

We have checked your site again and find when it’s loading on mobile, the page outer size is changing twice during loading process, that might affect the loader screen’s size. We guess it might be caused by the theme or some plugins on your site. We have created a loader screen just like yours on our demo site, and it’s working without issue on mobile. Please check the demo page.

Could you please try to add the following CSS code as well and see if it fixes the problem?

#loftloader-wrapper {
width: 100vw;
height: 100vh;
}

If the code isn’t working, please create a temporary admin account for us and let us log into your site so we can look into it for you. Please send the details via email to general@loftocean.com. Thanks.

sorry but your latest code is making it like old prob, so i used your 1st code… let me know how can you help me now to fix ti

No, we mean add that code too, like this:

#loftloader-wrapper.end-fade .loader-bg.bg-img.full {
background-size: contain;
}

#loftloader-wrapper {
width: 100vw;
height: 100vh;
}