19462 comments found.
Hi, I have a question before i buy the plugin.
1. We have people making bookings from all over the world, with trainers from all over the world, do you include timezone checking and adjusting by the customer, and then allowing for the trainer in their admin to have the appointment shown in their timezone?
2. I need to know if your booking plugin will help me with the training for my customers. I have a large group of trainers in different timezones (these trainers will need to have admin control to set their appointments calendar) and then the customers are from many other regions of the world, and they need to switch the calendar into their local timezone. Can your plugin allow for this functionality?
3. This is how we work: (A) after a customer buys a product they need to go into a list of people needing to be trained, they would then be contacted by a trainer and invited to book an appointment, then between the customer and the trainer they need to organise a time to do this together, the trainer would have listed their available times for the customer to pick (B ) if the customer still does not have a trainer, and we need a list in the admin area (maybe on the front end site as well) of all the new customers needing to be trained, then a trainer is selected to do the training and the customer and the trainer confirm a time from their different timezones. The trainer would have listed their available times for the customer to pick from. I currently have the WC Booking plugin, and it can’t do this. Can yours? Thank you Barnaby
Hi, thanks for the interest!
1 & 2) This functionality is available only customers. Customers from different time zones can book services and the time will be converted to the time zone where they are located. Though for staff members they will “work” with the time zone that’s set in WordPress settings, currently there’s no option to set different time zones for staff members.
3) This process in handled automatically in the “back”. A staff members is linked to the services he provides and has a schedule. According to his schedule and availability – time slots will displayed for which customers can book the services that this staff member provides.
Thanks!
Alex
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Hello – We have purchased Bookly, Bookly Recurring and Bookly locations – I need to remove a the “Appointments Heading” and Button when using the shortcode. Where do I do this – Do you have css code that I can use to do this? Thanks
Hi, thanks for purchasing our product!
I’m not sure I understood you, could you please send some screenshots regarding this matter.
Thanks!
Alex
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I need help syncing the schedule to my google calendar, I’ve followed the instructions but it still doesn’t work!
Hi!
Please, send us an email to support@ladela.com with ticket’s # 43750 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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How can I achieve this view
http://consultant-demo.booking-wp-plugin.com/demo/Hi!
If you are referring to the booking form to start from the second step like in this demo: http://consultant-demo.booking-wp-plugin.com/demo/, then you’ll need to update the shortcode of the booking form and set a default service, then hide all fields.
Please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form. As you want to hide the first step of the booking form you need to choose a service and click all checkboxes to hide all fields.
Thanks!
Kate
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Hi Could you please tell me if we can integrate Skype for business to have video appointments? thanks
Hi, thanks for interest!
You can rename the phone field and ask customer’s Skype account and add your Skype in email notification that they will receive after booking an appointment.
Thanks!
Alex
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Hi there, I’m looking to setup a gym/fitness page. Would your plugin support the booking of a weekly spin class? The class would be limited to say 12 people. Do you have any demos of similar systems as above?
Thanks! Jonny
Hi Jonny, thanks for the interest!
Currently, package and session creation is not supported. You could create a service with a capacity for 12 customers, and they will be able to book it individually.
Thanks!
Alex
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Hello, im interested in buying your plugin and the security deposits add on. i would like to implement it in 2 websites (fishing charters and bike rentals). Would i need to buy it twice? or just 1 license will do?
Hi!
Thank you for being interested in Bookly!
You’ll need the separate license for every new domain where Bookly is used. If your websites are under the same domain, there is no need to have the separate license.
Thanks!
Kate
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Hello Support,
I cannot save the verification code in the Bookly-Admin. After the entry comes the error message:
Temporarily, Purchase code verification isn’t available. Please try it later once again.
But this error message is comes since the purchase several days ago?
Yours sincerely, Helmut
Hi Helmut,
Please send us an email to support@ladela.com with the purchase code and the ticket number so we could look into this matter.
Thanks!
Alex
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hi
I would like to know if it s possible to give the ability to each of my staff to be paid directly with their own PayPal account ?
Hi,
This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/207787085-Payments-made-directly-to-staff-members
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).
Thanks!
Alex
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I seem to be having a problem with the theme text color, its making the calendar dates white on a white background. Is there an easy way to fix this? thank you! the website is www.WulfHaus.co i’ll publish the problem so you cans see it if you’d like. it’ll be under the BOOKING tab in the menu.
Hi,
Please send us an email to support@ladela.com with the purchase code and the ticket number that you’ll be assigned to, so we could look into this matter.
Thanks!
Alex
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Hi, what’s the chance of you adding a feature to include an option for the customer to add in Gratuity at checkout? I had submitted this request on your wish list forum, but I’m just wondering. Would be amazing if this can be added. Thanks.
Hi,
Thanks for your feedback, we will take into account for future releases! You can check what features are planned for the future by using the filters to change the status of these posts on the feature requests page.
Thanks!
Alex
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner 
Kind regards, Ladela Team
Hello, I am hoping I can get a refund for my purchase eb51e469-405f-4a38-9b99-53472d63d8ed – 20 Aug 2017 – I was needing a theme with bookings in it, not a plugin – big beginner mistake – Please consider a refund so i can purchase a different theme for what I need.
Thank you Rebecca
Hi Rebecca,
Please check this link for more details regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks!
Alex
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Just updated today and now chron jobs not functioning properly. Were working up until the update today. Please assist. Thanks!
Hi,
We got your mail, we’ll look into it and get back to you.
Thanks!
Alex
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Hi, first of all this is by far the best appointment booking plugin available! But I miss one specific thing: I need to block specific users from booking! Some just don’t show up and I want to put them on something like a blacklist. Is that possible? Additionally it should even be shown if we book an appointment manually for such a customer (with something like a tag or whatever). That would be a fantastic feature! Go on with your great work. Andy
Hi, Andy!
Thank you for the feedback!
This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115004545733-Blacklist-of-customers-
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).
Thanks!
Kate
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Hi.
I can’t add my services and team member’s. I’ve saved it but after page reloading there is no any change in service-list and team member-list. So also I cannot rename any servise, nothing is done.
Can I help me?
Can you help me?*
Hi!
Please, send us an email to support@ladela.com with ticket’s # 43599 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Hi,
Is there possible to disable/hide Services? Cause i don’t need services. I want customer to directly on 2. Time booking when he loads the booking page?
Regards Saleem
Hi, Saleem!
If you are referring to the booking form to start from the second step like in this demo: http://consultant-demo.booking-wp-plugin.com/demo/, then you’ll need to update the shortcode of the booking form and set a default service, then hide all fields.
Please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form. As you want to hide the first step of the booking form you need to choose a service and click all checkboxes to hide all fields.
Thanks!
Kate
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Hi,
Is there possible to disable/hide Services? Cause i don’t need services. I want customer to directly on 2. Time booking when he loads the booking page?
Regards Saleem
Hi, Saleem!
If you are referring to the booking form to start from the second step like in this demo: http://consultant-demo.booking-wp-plugin.com/demo/, then you’ll need to update the shortcode of the booking form and set a default service, then hide all fields. Please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form. As you want to hide the first step of the booking form you need to choose a service and click all checkboxes to hide all fields.
Thanks!
Kate
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Hey is it possible to show a select your preferred time zone drop down to visitors so they could select any timezone according to their needs. Right now it automatically chooses timezone of browser. i want it to be selected by visitor them selfs
Hi,
Currently, this feature is not supported. In case this setting is enabled “Display available time slots in client’s time zone” then the time slots will converted to customer’s time zone.
Thanks!
Alex
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I will pay you if you do it for me?
Hi,
Currently, we are overloaded with development tasks and are not able to take any customization tasks. But we have a partner which deals quite good with such customization request and has a lot of expertise in dealing with Wordpress and our product – WP Kraken. Please click the “Get quote” button at this page https://wpkraken.io/?ref=bookly and explain your requirements.
Thanks!
Alex
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Hi, can I ask you please in which file I find the 070… the phone number on the 4° step, because I need to change it?
Hi,
That phone number can’t be changed, though you can change the country in the settings -> customers tab, that will update the phone number.
Thanks!
Alex
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thx
Hi!
Happy to help!
Thanks!
Kate
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