19461 comments found.
Hello,
I am using Bookly on my website niagarascooterrentals.com
After recent updates I am receiving a 500 internal server error. I’ve narrowed down the issue to Bookly (deactivated and reactivated every plugin individually. etc.)- Note I have had to make Bookly go thru woocommerce because tax could not be charged on the bookly plugin
The issue occurs after a client fills out bookly form, fills out details and go to the payment page (which redirects them to their cart), they press check out on the cart and go to billing details. In the billing details, they fill out their info (billing details and CC info) and press PLACE ORDER. this is where the issue occurs, the error INTERNAL 500 ERROR occurs .., however, the people are still billed and their order goes thru BOOKLY as if everything is okay.
How can we fix this situation?
Kind regards, Vlad
Hi Vlad,
Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Hi again. Thank you for the great support.
1. Is its possible to not make email a required input in the plugin? Some old clients in my spa, do not have email. 2. The client can BOOK MORE in the front end, but I cannot do that in the backend. Please help?
Hi!
1. These fields can’t be removed, they are mandatory: name, phone, and email.
2. You’ll need to create another appointment in this case.
Thanks!
Kate
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No problem with query 1. But I think you guys should add the ability to BOOK MORE in the backend in your next update. You do allow booking appointments in backend, but it makes sense to be able to book more services for the client than having to make several bookings at once.
Hi!
This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115002313305-Book-more-option-in-the-backend
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).
Thanks!
Kate
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Hi, is your plugin integrates with SalesForce/Pardot? Thank you
Hi!
Unfortunately, currently, integration with SalesForce/Pardot is not supported.
Thanks!
Kate
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Hello !
I just bought a version of Bookly and I have a small problem :
The symbol of the price ( € in my case ) is coming before the amount (It should be after)
I couldn’t find how to change it in the settings (you should really add this features !)
Can you tell me in wich PHP file, I can find the function.
Thanks !
Idan
Hi Idan,
You can change the currency format by editing this file: “lib/utils/Common.php” in the line #121.
Thanks!
Kate
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Hello,
We have some problems with the appointments. When we try to make a new booking in our website, all the steps works fine. When we check the calendar there is no booking in the list, we also dont recive any notification email, only the booking user recives an confrimation email. We tried to save a new booking from the dashboard but it will not save. It used to work before. Can you help?
Hi,
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
Thanks!
Alex
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I’ve saw you’ve many addons to purchase. If I buy the version of 59$ I’ll get the plugin working with all the details it says in the description? Why buying addons like paypal?
Please, help me understand that.
Hi, thanks for the interest!
Yes, you will receive with all details that you can advertised material. There are add-ons that provide additional functionality which is not included in the main plugin. Depending on your business needs you may need or may not need this functionality.
Thanks!
Alex
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Hi,
I have one question: We receive a lot of fake users and my question is that it is posible to add two factor Authentication (or capcha) when somebody make the first time his account?
This is only to secure that the email what they use is real.
Thanks Imre
Hi Imre,
You can add a captcha for the details step in the custom fields menu.
Thanks!
Alex
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Hi there,
How would I go about the following setup?
We’re using Bookly for a driving school where there are 2 driving instructors. Let’s call them Instructor A and Instructor B. They both offer auto and manual lessons (services), but they share the use of the Auto and Manual cars. So we want to set it up so that if Instructor A is selected to do an Auto lesson at 7am for example, we can’t have Instructor B booked for an Auto lesson at that same time, because there is only one Auto car. Instructor B could be booked for a Manual lesson at that time, but not Auto. How can we set it up so that if a service is booked using a certain employee that the other employee can’t be booked for the same service at the same time? Is it possible? Hope that makes sense 
Thanks,
Claudia
Hi Claudia,
To avoid having issues with this setup you will need to create two staff members that will represent the cars, with means that one staff member will provide lessons only with the automatic while the second staff only the manual, otherwise you risk having double bookings.
Thanks!
Alex
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hello just another question. when i print appointments in the preview I always see two pages even if all the appointments are enough for one page. is there a way to change this? just because every time i waste 1 page just for printing the date
Hi,
It depends on how much text is there, probably you have more text than one page.
Thanks!
Alex
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the strange thing is that even if i try to print a list with only one or two appointments the program prints always 2 pages… the second one is empty. would you like to see a pdf version of this print? thank you
Hi,
Yes, please send an example to support@ladela.com
Thanks!
Alex
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ok thank you Alex
just for info… if i would try to customize the print style where can i find the right files to modify? thank you
Hi!
You can make changes to css in this file: \appointment-booking\frontend\resources\css\bookly-main.css . /
Thanks!
Kate
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ok thank you, and if I need to display more information in the printed paper what is the php or js file? thanks a lot
Hi,
You will need this file: wp-content/plugins/appointment-booking/backend/modules/appointments/resources/js/appointments.js, 174th line, that starts with this function – $export_button.on(‘click’, function ().
Thanks!
Alex
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I have just updated to the latest version of Bookly (1.37) and the latest versions of the add-ons – Recurring Appointments (1.4) and Service Schedule (1.5).
I have configured my system to go to Woocommerce (v3.1.1) to complete sales, but none of the booking data is being carried through. I am presented with an empty cart.
Hi,
Please check if the WooCommerce integration is set properly: https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options. In case the behavior persists send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
Thanks!
Alex
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Hi – yes I have checked all this. I have previously had the system working correctly, up until the most recent upgrades (carried out today). I’ve sent you an email according.
Hi,
Thanks, we’ll look into it and get back to you.
Thanks!
Alex
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hello, i’m using your plugin and it’s very nice… i’m trying to do some customization and i’d like to ask you if it’s possible to hide saturday and sunday from the backend calendar… from the frontend it’s very easy but i’d like to show also in backend only the days that i need to show and only from 8:00 to 21:00.
I’ve found the fullcalendar.js file in your plugin and I’d like to know if that is the right place to do these kind of customization
thank you very much
Hi,
Currently, this functionality is not supported, you will need to make changes to the code. I advise checking the files from this folder in case you want to make this change: wp-content/plugins/appointment-booking/backend/modules/calendar/resources/js
Thanks!
Alex
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ok perfect i’ll check soon… even if i need to switch 2 information in the backend calendar (in order to see for example the phone number before the service) i’ll need to customize in that folder? thank you
Hi,
You can customize this template in settings -> calendar.
Thanks!
Alex
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A quick pre purchase question
Would it be possible for me to disable the time and payment slots if I am looking to create slots for free appointments?
Also, would I be able to create multiple forms with different attributes for different pages?
Hi, thanks for the interest!
1) You can hide the payment step, but the time step can’t be hidden. Customers need to choose a time slot in order to book an appointment.
2) You can create customized booking forms changing the shortcode of the form.
Thanks!
Alex
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jack
Hi Jack,
If you have any inquires, feel free to contact us!
Thanks!
Alex
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I’m looking to refund this purchase. It was not able to offer exactly what my client was after.
Hi,
Could you please more details about your inquiry, maybe we can assist you in setting it up. Regarding the refund procedure please check this link for more details: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks!
Alex
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I have updated bookly and now when i drop down box to set staff schedule hours it is blank. I can not set any hour or time in the plug in
Hi!
Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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How do I setup the system to notify the “admin” of a pending appointment?
Hi!
To set the pending status to be the default one, you’ll need to access the settings tab and set for this setting: Default appointment status – Pending status (currently the “Approved” status is set). After this, you need to access settings -> customers -> and here you need to check if the combined notifications are disabled or enabled (currently they’re disabled).
After you are done with settings you need to access the email notifications tab and enable the relevant email notifications. As you want to set default status to be Pending, this means that when an appointment will be booked if will be created a pending status, so the email notifications for pending status will be sent => so you’ll to enable the notifications for the pending status (the 2 first notifications).
After an appointment was booked it will have the pending status, in case you’ll want to approve it, you have two options: to open the appointment and click on the customer’s name, and on the pop-up you’ll be able to change the status of the appointment, or add a code in email notifications that will generate a unique to approve the appointment. So if you want to send email notifications after you approve the appointment => you’ll need to enable the email notifications for the approved status.
When an appointment will be booked on the front-end, email notifications will be automatically sent, though if you’ll create an appointment in the back-end, you’ll need to choose one of these values for the send notification field: if status changed or to all customers, otherwise notifications won’t be sent.
Also, you’ll need to enable this option for the staff member notifications: Send copy to administrators (when you open a notification you’ll see this option).
Thanks!
Kate
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Hi – This is a pre sales question. Is there a way that we can setup another SMS provider into the plugin.. Current rates on your default provider is altleast 10 times higher than what are the market rates.
Hi!
Unfortunately, currently, the function of setup another SMS provider into the plugin is not supported.
Thanks!
Kate
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I am potentially going to use bookly for room bookings on an hourly basis. Is there a way to make sure that bookings cannot be made on Christmas day and Easter Monday and certain bank holidays during the year? Essentially making sure certain days are not bookable in the year?
Hi!
Yes, you can set these days as holidays. So, they will be blocked for the booking.
Thanks!
Kate
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Hi,
Our version of Bookly has suddenly stopped working and cannot get passed the last stage of the booking process:
http://www.oysterownership.com/free-breaks/Thanks
Hi,
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
Thanks!
Alex
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Good day,
I am from South Africa and have purchased your plugin. All the payment gateways that work with this plugin, will not work in my country. Can you make this plugin work with PayFast? www.payfast.co.za Please respond at your earliest convenience.
Regards, Hitesh
Hi Hitesh, thanks for purchasing our product!
Currently this payment gateway is not supported. Though you could use the WooCommerce integration, and use the payment gateways that WooCommerce offers. If you enable this option, then customers will be redirected to a WooCommerce cart after the details step of the booking form, and payments from Bookly will be disabled.
Thanks!
Alex
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Thank you for your reply Alex. Integrating with Woocommerce makes things quite complicated for the client to checkout and also means linking each service to a product in Woocommerce. Is there any way that you could allow for “Other” Gateways ? It is very difficult for us in South Africa. We have PayFast and PayU SA – PayU SA works differently from PayU Latum. I have checked with them. Please provide an alternate way for me as I have already purchased the plugin and love the way it works.
Hi!
Thank you for purchasing Bookly and your kind feedback!
Unfortunately, but currently, these payments gateways are not supported. The only way, in this case, is to use WooCommerce integration.
However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115003011949-Add-PayFast-and-PayU-SA-as-payment-gateways-
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).
Thanks!
Kate
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