164 comments found.
Hello,
Can you add Tracking functionality for TCS and Leopards Courier?
Thank you.
Hello,
Thank you for your interest in our plugin.
We assured you if there is a availability of tracking API of the courier which you have mentioned we will definitely add into our upcoming version. Thank you for your precious suggestions and requests.
We suggest you to please contact us at support desk on https://makewebbetter.freshdesk.com/support/tickets/new or skype: makewebbetter so that we could discuss about it.
Thank you MWB support
HI
Just a feature request.
Can you integrate AfterShip Tracking?
AfterShip has almost all the Courier Companies, So same as Fedex we can update Aftership Tracking URL.
on Click User can check the status using AfterShip Website Tracking Feature. Positive Side is no need to search for Courier Company Tracking URL, They can just click on Tracking and They will be redirected to particular tracking page using AfterShip
Would love to see this and Tracking will be perfect then 
Thanks
We are using WooCommerce Pretty EMail but with your custom Order Status, it is not using that Template. For Normal Status it is showing Template we made using Pretty Email.
We are also using Advance Review Remainder and it is also using that template.
Kindly guide how to make your custom status use PRetty EMail Templates.
EDIT: This Custom Status are not getting added to WooCommerce EMail Notifications as well, Like New Order, Failer Order etc…
Thanks
Hello,
Good to know that you have requested a new feature for our plugin.
We suggest you to please contact us at support desk on https://makewebbetter.freshdesk.com/support/tickets/new or skype: makewebbetter
So, that our team can assist you better with all your requirements.
Thankyou MWB support
Thanks
Ticket Created
Ticket: #2137
Looks very useful. However i need you to tell me more. How do these Order Status update. Do i do it manually as shop owner or can i make them automatic where they change status after set period of time. Let me know how it works.
This is pretty important because on stores that sell alot of products like 5-10 a day. the shop owner can’t be bothered to changed and update order status on every order that would be way too much work.
Basically can this plugin be somehow automated for me? do you have any advice on how i could do it by modding the code a bit. Also i can also give you suggestions if you’d like. i think this is a great plugin but if it’s manual then i dont think it’ll be too much of value to people because it’s surprisingly alot of work to do these things manually. however i understand tracking id information from 3rd part is difficult. that’s why i suggested the time based changes to order status because most shops should have product shipped in 5-6 days for apparel. and time based options for admins would be excellent substitute unless you have a better way, which you probably do because you are making some really cool plugins here.
Hello,
Thank you for your interest in WooCommerce Order Tracker
As in woocommerce when an order is placed you have to change the order status manually right, so similarly like this if you make any custom order status with the help of our plugin you need to change it manually, but if you are using a third party integration then there is no need to change the order status manually because the status will change automatically by the shipping services company.
Currently we are not getting the right event on which we can trigger the function that change your order status automatically, if you are using any ship-station or ship work extension that manage your whole order and change your order status accordingly the our extension will work, other wise if you have any suggestion then please let us know we always welcome suggestions and new ideas.
For more queries we suggest you to please contact us over support https://makewebbetter.freshdesk.com/support/tickets/new Our team will assist you.
Thank You MWB Support
Alright well that’s okay. Thank you for the response on my questions. I’ll probably have to custom build my own tracking system that’s time-based. Though it won’t be pin-point accurate, it does help a ton with increasing conversion for customers and reducing Cancel/Refund requests from the customer. Please consider adding it if you don’t mind, i think it gives good flexibility to your clients. Anyways, keep making great plugins like these their really useful and what’s useful to people will make you sales for sure
I bought this one to because the 3rd part plugin im using does auto update shipping so that’s great news. But hey i wasn’t able to use it for some reason when i activate this plugin my Font Awesome icons break all of them on the site unfortunately. here’s a screenshot to show you what it looks like: https://imgur.com/a/gehAq
could you please check into that and fix it i would really like to use this plugin and i will definitely give you 5 stars on it. Thanks for reading and hopefully you can get that fixed.
Hello,
We are always here to help you, and request you to please contact us at our support https://makewebbetter.freshdesk.com/support/tickets/new Our team will help you
Thank you MWB Support
Hi im not able to give admin credentials to the site im working on. There is a bug with your plugin and Font Awesome script which is used by 90% of the web for icons. Will you fix it? if you’re not able to please advise me a refund on this purchase. This plugin is malfunctioning and isn’t working properly for my site.
Hello,
We have completed our latest version 2.0.0 which have major updates and fixes and we are going to submit that on Monday morning to codecanyon .
We suggest you to wait until our update release. Or if you can’t wait then you can request for refund and when our update released then you can purchase that again.
Thank you
Hey thanks for the reply. Okay i’ll wait for the update. Thank you.
Why i can’t add special characters to custom order status!!!Mysite is in french and we use the following characters “é, è, à, ô, û, ’, ...” is there any solution to solve this problem!!
Hello,
Thanks for reaching us.
For wooocommerce we have provided functionality to create custom order statuses. When we create any custom order status woocommerce make key of that status by appending ‘wc-’ just before that status name, and when we allowed special characters it will show on order edit page in status dropdown but from our plugin when we select the custom order status from dropdown woocommerce remove those orders. So it is not allowed by woocommerce by default. If we add special characters in between name of order statuses it will throw error.
But no problem we have noted down your issue and will definitely provide you solution for this.
We suggest you to please contact us here. https://makewebbetter.freshdesk.com/support/tickets/new
Thank you
Hello, I need to test if it works for the tracker codes my provider sends me.
Does it work with Aliexpress ASS codes?
Thanks Regards,
Hello,
Thank you for your Interest in WooCommerce Order Tracker
WooCommerce Order Tracker only provides FedEx shipment tracking services and your customers will be able to track their WooCommerce orders, For Aliexpress Standard Shipping tracking we suggest you to please contact us at our support https://makewebbetter.freshdesk.com/support/tickets/new or Skype :: makewebbetter our team will provide you the best possible solution.
Thank you MWB Support
Hi
is there a way to update Tracking Number and as soon as we add the tracking email goes to Customer with Tracking Link and Tracking Number? Something Like AfterShip.
Thanks
Hello,
If you want to update the tracking number for the particular order, you have to update the tracking number from the order edit page.when you update the tracking number mail will not send to the client, because the mail is already sent it to the customer. if you want this functionality we have to modify the code.
Thank You MWB Support
Hi I just want to Add Tracking Number for all the couriers and as soon as we add tracking number a mail should trigger to the customer informing the Courier company and tracking number, using that he can track the order.
Kindly update
Hello,
In our current version we have provided FedEx shipment tracking services, we are about to release new version of our plugin in which another third party that is Canada Post shipment tracking services are integrated.
If you are using any local courier please tell us we can integrate our plugin with that courier service if feasible.
For further queries please contact us at our support https://makewebbetter.freshdesk.com/support/tickets/new or Skype :: makewebbetter our team will assist you.
Thank you MWB Support
Please include BlueDart, DTDC this are famous and widely used but can you please integrate AfterShip Tracking till the time you support many couriers.
Our main goal is to provide Tracking Details on mail as soon as we enter the info in on Order Page.
So allow us to update Order Tracking info on Order Page and Trigger a mail to customer and AfterShip will be the best option with Tracking info.
Thanks, This will boost your plugin plus it will be a benefit for all. Really looking forward for positive reply
Hello,
Definitely we will include more Integrations in future but we suggest you to please contact us at our support https://makewebbetter.freshdesk.com/support/tickets/new or Skype :: makewebbetter So, that our team could get your exact requirement and assist you with best possibilities.
Thank you MWB Support
Hello there I do not see the icons when I activate the plugin. Could you help?
www.davetiyeciburada.com
Hello,
Yes sure, We are always here to help you please contact us at our support https://makewebbetter.freshdesk.com/support/tickets/new or Skype :: makewebbetter our team will help you.
Thank you MWB Support
Hi, Have bought the plugin but it completes messed up the templates and also not working.I have also sent email. So what is the fast way of communication ?
Regards
Hello,
Thank You for purchasing WooCommerce Order Tracker plugin.
We have received your request over Skype, and will communicate and handle your requirements from there.
Thank You MWB Support
Hi, Pre-purchase question:- This is plugin for track website orders and not for the fedex or DHL order tracking right ? Also is this compatible with avada theme ?
Hello,
You can track package with FedEx also we are providing this feature in our plugin that merchant can give the option to the customer to track their package with FedEx shipping services and you can track your local woocommerce shop with the help of this plugin and for compatibility with avada theme plugin will work.
Thank you
Would this be supported By vendor plugins
Hello,
Thank you for your Interest in WooCommerce Order tracker
Please let us know which vendor plug-in you are using, We will check and update you.
We suggest you to please contact us at our support https://makewebbetter.freshdesk.com/support/tickets/new our team will help you with all your requirements.
Thank you MWB Support
After installing your plugin my theme was all unconfigured, I’m using Flasome in my store, how and where do I locate this “Main Wrapper Class of Theme”?
Can you help me with this?
Is there any risk that your plugin will be unavailable with this theme I’m using? If so I would like my payment back.
Hello,
We suggest you to please contact us at our support https://makewebbetter.freshdesk.com/support/tickets/new our team will resolve your issue.
Thank you MWB
Hello, do you have integration with “Correios” from Brazil to delivery tracking?
Hello,
Thank you for reaching us.
Currently our plugin doesn’t offer correos integration. But our development team is working on different integrations.
So we suggest you to please contact our development team direct here https://makewebbetter.freshdesk.com/support/tickets/new they definitely have a solution for you.
Thank you MWB support
When I click track shipment it ask for customer order id and shipment tracking. can i make it so customer just needs to enter invoice id? I am not using fedex just want them to be able to see order status like when they click on my orders. then click track. want that same screen.
Hello,
Thank You for Purchasing WooCommerce Order Tracker
We request you to please contact us over skype :: makewebbetter So, that we can have a better and fast communication and our team will help you with all your queries and requirements.
Thank You MWB Support
this plugin changed complete all fonts on my website and also pictures how Can I use original theme fonts and pictures ?
Hello,
Thank You for purchasing WooCommerce Order Tracker
We suggest you to please contact us over support desk https://makewebbetter.freshdesk.com/support/tickets/new So, that our team could assist you with the issues you are facing.
Thank you MWB Support
Hi
Bought the plugin
Kindly guide how can i add DTDC and Bluedart or any other Shipping Company.
Thanks
Hello,
Thank You for purchasing WooCommerce Order Tracker
We suggest you to please contact us over support desk https://makewebbetter.freshdesk.com/support/tickets/new So, that our team could assist you with best possibilities.
Thank you MWB Support
Many mistakes in the plugin, I need to help me tidy up or wanted a refund. Can you come on Skype tomorrow?
I contacted the developer, they helped me by skype and solved all the errors and faults of the plugin.
Now the plugin works perfectly.
Only the mobile version that is having problems appearing, but he told me that a new version will soon be released.
I just have to thank the staff.
Great support.
Hello,
Thanks for keeping patience and on believing us we got too much help from you to make our product great.
Thank you MWB Support
Hi
From description and screenshots, it seems you can create custom status is it? How many custom statuses you can make?
and when you will release the updated version with better design and mobile support?
would like to buy it
Changelog shows Fedex integration, which other companies are you planning to integrate?
can we integrate our custom company?
Thanks
Hello,
Thankyou for your interest in our plugin,
Yes, we have provided the setting to create the custom order statuses and you can create custom order statuses as per your requirement, we have not set any limit for that.
We are just close to release the updated version with the better design and mobile support.
Yes we have integrated our plugin with Fedex and we are planning to integrate our plugin with more shipping companies like usps shipping services.
Yes it is possible to integrate with the custom company.
Thankyou MWB Support
Great, If i want to add DTDC or BlueDart then how to add custom companies?
Thanks
Hello,
We suggest you to please contact us over skype : makewebbetter or directly mail us at support@makewebbetter.com . So, that our team can assist you better with all your requirements.
Thankyou MWB support
Documentation a little confusing. What made me sad is that it does not work for Mobile, needs to be fixed Urgent.
The popup on the cell phone looks horrible.
And the popup version looks horrible on the phone.
Arrange this urgently, that your plugin is going to be a sales champion.
Hello,
Thanks for correcting us.
We assure you we will fix all things you recommended us as soon as possible.
Thank you MWB Support
I contacted the developer, they helped me by skype and solved all the errors and faults of the plugin.
Now the plugin works perfectly.
Only the mobile version that is having problems appearing, but he told me that a new version will soon be released.
I just have to thank the staff.
Great support.
Documentation a little confusing. What made me sad is that it does not work for Mobile, needs to be fixed Urgent.
The popup on the cell phone looks horrible.
And the popup version looks horrible on the phone.
Arrange this urgently, that your plugin is going to be a sales champion.
Hello,
Thanks for correcting us.
We assure you we will fix all things you recommended us as soon as possible.
Thank you MWB Support
I contacted the developer, they helped me by skype and solved all the errors and faults of the plugin.
Now the plugin works perfectly.
Only the mobile version that is having problems appearing, but he told me that a new version will soon be released.
I just have to thank the staff.
Great support.
Where can I see the templates demos? In your wp demo it isnt.
Hello,
We apologize for the inconvenience,
We have updated on our demo please run a test again.
Thank you MWB Support
Hi,
Thanks but your demo is not complete. When I do an order I have not the trackin number.
For example: http://demo.makewebbetter.com/woocommerce-order-tracker/checkout/order-received/161/?key=wc_order_59396507385c9Where is the info about the shipping tracking?
Hello,
You need to login first and then reach at the Myaccount -> Orders page then you will see the Track order button and on click you will surely check the templates.
Thank You Mwb Support
O_o
You must to be a login demo to show these things. It’s not normal we have to do the register, the order, etc…. Too work for a demo.
No no need to register you just need to open this link – http://demo.makewebbetter.com/woocommerce-order-tracker/wp-admin/ and you will see the login username and password on this page its like “visitor ” and “password”, after using these details you are logged in the demo. Simple.
thank you MWB Support
I don’t want to see the panel as an administrator.
I want to see as a buyer.
Where is an example of tracking number there?
Finally I have found them here: http://demo.makewebbetter.com/woocommerce-order-tracker/my-account/orders/
Thanks. If you improve the templates (design and info/dates of different status) I think your plugin will be very used.
Thanks for your time one more time.
