158 comments found.
Presale question:
Is this plugin compatible with https://themeforest.net/item/atelier-creative-multipurpose-ecommerce-theme/11118909
Or
https://themeforest.net/item/salient-responsive-multipurpose-theme/4363266Thanks
Hello
Thanks for showing the interest in our plugin.
As per your query, Our plugin is compatible with all the most popular themes and those who follows woo-commerce DOM structure . For these specific themes we suggest you please request for personalise demo so that you can check the things from your end. You can request if from here : https://demo.wpswings.com/woocommerce-order-tracker/request-for-personal-demo/
We are here to help you .
Regards
Hi, Pre-sales question: I need to import from csv, with a cron this info: number id tracking and link. I have this info in a cvs file, I need to import with cron and send a mail with this info to user. it’s possible ? thanks
Hello
Thanks for showing the interest in our plugin.
As per your query, you can’t import the info using CSV in our plugin as of now with default features.
We request you to please connect us over support@wpswings.com our team will check and provide you with the solution for this.
We are here to help.
Regards,
Hello i am using your plugin therefore it’s not working since i am using Cloudflare the my tracking order links end up like this due to cloudflare : https://gamingdome.net/my-account/view-order/4224/?swcfpc=1 and your plugin don’t recognize the links like that and redirect users to a non existing page how can i solve the issue ? Best regards,
Hello,
Thanks for reaching out to us,
As per your mentioned query, we need to check the issue on your site, so we request you to please connect us over support@wpswings.com our team will check and help you.
Regards,
Hello, I have questions before buying:
- When I change a status by mistake is it possible to delete this information for the customer or is it permanent?
- Is it possible to change the approximate date at any time and is it updated in the customer area?
Thanks
Hello,
Thanks for showing an interest in our plugin,
If you by mistake change status then you can come back at previous status and the it shows accordingly, you do not need to delete anything, if still, you have any queries, then please connect us over support@wpswings.com our team will help you in better ways.
We’re here for your help.
Hi Team,
I get error “ERROR: OrderId is Invalid” when I enters order ID to track my order
I have added this shortcode [wps_track_order_form] in my page
No longer needed this plugin..
Thank you
Hi Indrapal,
Thanks for writing to us,
We need to check this for you, so we request you to please share the queries over support@wpswings.com our team will check and help you.
Regards, WP Swings
Dear Author,
Kudos for your great product.
Can you please confirm, if is it possible to automate AWB fetching from any shipping aggregator like ship-rocket or nimbuspost.
In simpler words, they all provide to automate shipping, when we change the status order, and then the order is fetched to their panel, but once it shipped, we have to manually enter AWB numbers in woocommerce, so can your plugin support AWB Number Fetching from their panel
Thanks
Hi,
Thanks for showing an interest in our plugin,
For the automatically fetching, we need to check the possibility, so we request you to please connect us over support@wpswings.com so that we can discuss and help you in better ways.
Regards, WP Swings
Hello,
I have a few questions before buying the plugin and I want to make sure it’s available:
1. Is the plugin fully WPML combatable? (I have multilingual store English, Arabic, …, etc.)
2. Can I add custom shipping provider (custom shipping company)? for example (my courier name and icon) since I don’t use other (UPS, DHL, ... etc.)
3. Can this custom shipping provider information still be available on the order tracking page, emails and progress bar?
Thanks
Hi,
Here are the answers of you queries-
1.Yes plugin is compatible with WPML.
2,3: These all are the shipping companies which are not integrated with our plugin but we have given as an option . if you choose it then whenever you try to track order then after a click you will redirect to these shipping official site and then you can put tracking id and can track your order
we suggest you to please connect us over support@wpswings.com our team will check and help you in much better way.
Regards, WP Swings
Is this compatible with any woocommerce plugins, specifically woocommerce follow-ups, if I wanted that plugin to handle e-mails from this one?
Hi,
Presently, we didn’t have this compatibility but if you want then we can do this for you, so we request you to please connect with us over support@wpswings.com our team will help you in all possible ways.
Regards, WP Swings
hi, a question before buying.
very simply, I want people to learn the order status on that page by adding the “order tracking” page and typing the order codes of the products attached to my store. There is no dashboard on my site, everyone receives it as a visitor. Exactly what I want:
https://docs.yithemes.com/yith-woocommerce-order-tracking-new/wp-content/uploads/sites/191/2020/04/Elementor-1-e1645104076694.jpgis it possible? To learn by querying the order code in a fixed page.
thank you
everyone is a guest user on my site.
Hi,
Thanks for showing an interest,
Yeah, we have feature of the guest order tracking in our plugin, you can request for a personal demo and check the functionality: https://demo.wpswings.com/woocommerce-order-tracker/request-for-personal-demo/
If still, you have any question then let us know.
Regards, WP Swings
hello nice, i requested 1 demo. thanks.
Hi,
Our team has sent you the demo, you can check the functionality and revert us over the email.
Regards, WP Swings
quiero la devolucion de mi dinero a la cuenta de envato este plugin no funciona en mi tienda
Hi,
We suggest you to please raise a refund request over envato our team will check and help you in this.
Regards, WP Swings
WooCommerce Order Tracker estabamos configurando y de repente no me dejo ver los pedidos el detalle desde donde se configura los cambios de estado osea el plugin no me funciona ya envie al soporte al correo la pagina espero me puedan arreglar el problema tampoc se podian ver la fecha estimada cuando sirvio el pliugin gracias
Hello
Thanks for purchasing our plugin.
We are really apologetic for the inconvenience and will surely help you out with this.
We have received your mail at our support channel and will assist you over there from here on.
Regards WP Swings
When changing the order status I need the plugin to send an email to the customer and to send the PDF INVOICE to the printer.
Is this plugin compatible with PDF INVOICE & PACKING SLIP? Can it add the PDF INVOICE to the email? (the other plugin that I was using is compatible but it is not longer available here at envato)
And can I send the email to both customer and my printer?!
Hi cayosar,
Thanks for using our plugin,
Presently, its not possible in our plugin, we suggest you to please connect us over support@wpswings.com our team will check and help you in much better way.
Regards, WP Swings
Hello. A pre-sale question: I’am using a woocommerce e-mail customizer plugin i bought here on codecanyon and would like to ask if its possible to show tracking button in on of the emails i created (with a hook maybe). For example in the complete order i want to show the tracking button. I only want to show tracking link / information in customer emails since we only have guest purchase mode on our woocommerce store. Thanks in advance.
Hi SmashingFlyers,
Thanks for showing an interest in our plugin,
Presently, its not possible by our plugin as it’s not compatible with the email customizer plugin, but if you want then we can check the possibility for that we suggest you to please connect us over support@wpswings.com our team will check and help you in this.
Regards, WP Swings
we have added the custom order status but where do we setup the email notification that we want to send to the client when that status is activated?
Hi,
Thanks for reaching out to us,
Right now, we are not sending any email for the custom order status, but if you want then we can check the possibility, so we request you to please connect us support@wpswings.com
Regards, WP Swings
But your product descriptions says “Order Email Notifications”. You mean we have to pay something extra? we would like a refund if email notifications are not possible
Customer will get the email notification of the defined order status but for the custom order status we didn’t have the email functionality in the plugin.
Regards, WP Swings
It says “It offers an option to send email notifications to the customer on changing order status.” that what you wrote
We suggest you to please connect with us over support our team will help you in all possible ways.
Regards,
please refund me, no time to contact support if you dont offer this then refund us, nothing more to discuss about
Hi,
As we got to know that you have requested the refund over codecanyon, our team will look into this and get back to you.
Regards, WP Swings
Can the seller add the tracking number in the automated email notification that is sent per order manually?
Hi,
Thanks for writing to us,
Presently, we didn’t have this feature but we suggest you to please connect us over support@wpswings.com our team will help you in this.
Regards, WP Swings
Hello, thank for your plugin , i just need to know how to hide the 17TRACKING column on order page for user?
Hello,
Thanks for using our plugin,
You can disable the 17 tracking setting from the plugin setting once you disable the setting 17 tracking will not show on the order page.
Regards WP Swings,
i did that, but it’s still appear !
seems it’s related to the order. fixed thank
You’re welcom,
If you need any further help feel free to connect with us.
Best Regards,
Hello, I can use this plugin without integration with ups, fedex, dhl , etc.? I delivery by myself , can work or add the status on product page to manual status change? thank you
Hello
Thanks for showing the interest in our plugin.
As per your mentioned query, yes, you can use the plugin without integrating with any Shipping carrier available.
You can easily work with manual status change.
We suggest you please refer the demo once https://demo.wpswings.com/userenv/demowps_QXKxNqAXEsrj/wp-admin so that you can check by running the test.
If any queries, contact us at support@wpswings.com
We are here to help.
Regards WP Swings
Presale question. Does this plugin support multivendor plugin like dokan?
Hello
Thanks for showing interest in our plugin.
As of now, our plugin doesn’t support Dokan or any other Multivendor plugin.
For further assistance, please send the mail at support@wpswings.com so that we can provide you with the solution.
We are here to help.
Regards WP Swings
Sorry, but is this extension only for one site?
Hi,
Thanks for showing an interest in our plugin,
Yeah, one license can be used in one domain, if still, you have any question then let us know over support@wpswings.com
Regards, WP Swings
your demo not working. Please share the demo version to check before purchasing
Hello
Thanks for showing the interest in our plugin.
Please use this link once in order check the demo of backend and front end https://demo.wpswings.com/userenv/demowps_pqNaRPuj8zP8/wp-admin
If you need any help, please contact us at support@wpswings.com
Regards WP Swings
