19461 comments found.
Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner 
Kind regards, Ladela Team
Hi – what profile/registration plugins is Bookly compatible with? I just tried to use Profile Builder plugin and although i can log in and a i can see the details are logged in the customer table the appointment does not appear in the appointment table. Please let me know if there are any plugins you recommend for front-end login and profiles.
Hi,
Currently there’s no integration with this type of plugins. Bookly has an option for new customers to have automatically WP user accounts on their first booking. To enable this functionality you need access settings -> customers and enable – “Create WordPress user account for customers” and also the notification that will send the username and password for this account – “Notification to customer about their WordPress user login details”.
Please check if the WP user you are logged in with is connected to some customer (that has appointments) in Bookly.
Thanks!
Alex
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Hello, I´m creating a web page of bouncy castles and I need to reserve multiple hours and multiple articles (a lot of tipes of castles).
I saw the addons but I want to know if your plugin is able to do that.
Thank you.
Hi, thanks for interest!
You could use Bookly for your needs, though it will better if you’ll provide more details about your services and business needs, to give a more definite answer.
Thanks!
Alex
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Hi, I have following needs for my service and having a hard time configuring it in bookly. My first service “birthday Party” should be available to customers only on Saturdays and Sundays on specific time slots – 11 am, 2 pm and 5 pm. Each service duration 2h and cleanup 1h. Is there a way to configure this with combination of service schedule and staff member schedule? I was not able to make it. I can’t even get my time slots start from 11 am. I also purchased Bookly Service Schedule add-on but no use. Please advice. Thanks
Hi, thanks for purchasing our product!
Yes, you can set it up this way by using breaks. Though we’ll need to apply a fix regarding this matter so please send us an email to support@ladela.com with this inquiry and the purchase code. The service schedule add-on can be used if a service has a shortened schedule in comparison to other services that are provided by the same staff members.
Thanks!
Alex
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The entire plugin already translated need to change: eg 8PM hour or 6 AM, that was 8.00 or 6.00. How can I do this?I am asking for a quick answer.
Hi,
You can change the time format in WordPress settings.
Thanks!
Alex
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Hi there,
Would you be able to allow customization to the system?
What i m looking at is:
1. customer books online however go through filters. 2. Filters will then decide which calendar to show the customer. As different services and filters ranking will having different services allocated.
Hi, thanks for interest!
We’re sorry but currently we are overloaded with the ongoing tasks and can’t provide customization services. I advise to contact a freelance developer for customizations.
Thanks!
Alex
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Hi thanks for the reply. This way i believe as long as i purchase this plugin, I’m available to do any customization as I would be able to do so?
Hi,
If you purchase the plugin you are free to do any customization so the plugin will fit your needs.
Thanks!
Alex
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Hello,
How to change date format in bookly calendar ?
At the moment it is display that way : MAR, FEV 7 I would like to display it like that : MAR, 7 FEV
Regards, Laurent
Hi Laurent, thanks for contacting us!
You can change the date format in WordPress settings.
Thanks!
Alex
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Hello Alex no effect. It is not the same settings
Hi Laurent,
Please check this link how to set a custom date format: https://codex.wordpress.org/Formatting_Date_and_Time
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Alex
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Hello,
I have issues integrating it with google calendar and it seems that i am not the only person who has those issues. I need to have robust plugin and therefore could you please refund me for the plugin?
Thank you,
Hi,
Could you please provide more details about inquiry, what issues did you encounter when you tried to set the synchronization? If you have troubles setting it up feel free to send us an email to support@ladela.com with this inquiry so we could assist you.
Thanks!
Alex
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Hi , is there a planned date for clinet management . where clients can change/cancel their bookings ?
Hi,
A customer can cancel his appointments if you add a cancellation code to the email notifications template and also if you’ll add appointment list which contains a cancellation button (the appointment list can be viewed only customer that logged in with their WP accounts).
Regarding rescheduling this looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/206578739-Edit-Appointments-Online-Clients-
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).
Thanks!
Alex
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Many thanks for your reply
Are there instructions somewhere on how to set this up ? :” A customer can cancel his appointments if you add a cancellation code to the email notifications template and also if you’ll add appointment list which contains a cancellation button (the appointment list can be viewed only customer that logged in with their WP accounts).”
Also I can not get my Google calendar to sync I have followed on the online instruction but when I go to a staff member in Bookly I get the following error message .
Googlecalender: error refreshing the OAuth2 token, messge:’<error : invaild _grant,’ error desciption’. “token has been expired or revoked ’>
Hi, thank you for asking.
There are two ways to cancel an appointment as a customer:
1. To click on the link, which was included into confirmation e-mail template with {cancel_appointment_url} or {cancel_appointment} codes. You can add those in Email Notifications templates.
2. Customers can view and cancel appointments as they have ability to become WP users. It is possible to add an “appointments list” shortcode to the page besides the main booking form. Check the page edit mode for adding this and browse these pages with useful information:
https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form
https://support.booking-wp-plugin.com/hc/en-us/articles/212455529-Online-Access-to-Bookings
In case with such Google Calendar’s behavior, you should make sure there was no trailing whitespace inserted when you were copying the “Client secret” in API Credentials at your Google Developers Console. It might also be that the Calendar API was not enabled for your project. Please, check these step-by-step instructions that will help you determine what you might have done differently:
https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync
And reply directly at support@ladela.com so we could promptly assist you further.
Thanks!
Andrew
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I have tried both codes {cancel_appointment_url} and {cancel_appointment} codes.
when i click on the link on the email sent it simply takes me to my website home page and dose not cancel the booking
please advise
As for the calendar I have checked the points you advised, there is no white space on any of these . and API enabled . please advise
Hi,
1) There’s a setting that offers the option to choose what happens when you click this link, please check settings -> customers -> cancel appointment action (cancel – will the status of the appointment to “cancelled” and the record will be kept and delete – the record will be deleted). Besides that you can set the cancellation pages and once you click this link you’ll be redirected to them (Cancel appointment URL (success)/Cancel appointment URL (denied)).
2) Please try to disconnect and then connect back the staff members. If the behavior persists then send us an email to support@ladela.com with this inquiry.
Thanks!
Alex
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How can I assure that a calendar day is not booked more than once
Hi,
It depends how many staff members you have and the set capacity for the services you provide. If you have one staff member that provides a service (with a capacity for one customer) then once he’s booked there will be no longer available time slots for booking.
Thanks!
Alex
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[Question pre order] Hi is very interesting this plugin, i need to know: There is possibile to let customer to register and have private page? Is possibile integrate facebook login for registration? thannks Paolo
Hi Paolo, thanks for interest!
Currently these features are not supported, a customer will have automatically created a new WP user account when he will book hist first appointment if you’ll enable one setting, there’s no option for registration or private page, or Facebook integration.
Thanks!
Alex
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I have purchased Bookly. The problem I am having is when I book a date it goes through everything as expected until it gets to details. The arrow to proceed doesn’t work so I can’t get to complete the order.
Url for the checkout is http://ashawagh-hall.org/rent-ashawagh-hall/
Hi,
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
Thanks!
Alex
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Hy one pre sale questions ! 1. Is there possible to pick up a clients birth date on a row that we can see upcoming birthdays for “birthday discounts” in back end. 2.For appointment, the client receives a notification 24 hours before the time and 90 minutes before the appointment? is that possible? by e-mail or sms 3.Is possible to connect your app with android application and iphone (if yes wich one) because we need to send sometimes specials offers to our customers
Thx for the ansver
Hi, thanks for interest!
1 & 3) Currently this is not supported.
2) You can send reminders (email and SMS) only one day before the booked appointments. There’s no option to send a reminder 90 minutes before the appointment.
Thanks!
Alex
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Dear Srs.
We are evaluating a booking solution for a wordpress site.
We have a lot of particularities.
we only book for groups We want to do:
1- The group select a range of dates 2- we need to know: – How many people from 0-3 years old ( free accommodation) – How many people from 3-13 years ( reduced rate ) – How many people older than 13 (normal rate) 3- You choose full board or not
We have two rated: high season or not
we have two conditions: – we only accept groups over 20 people – We only accept 6 or more night
And finally, If a group makes the reservation no one else can book on those dates, the whole house is for the group, we do not mix groups.
Can your plugin manage all of this?
Thank you in advance
Hi, thanks for interest!
Currently such functionality is not supported, you can set group bookings though you can’t set these pricing options/conditions.
Thanks!
Alex
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Hi,
I was wondering if there is a was to hide the Employee field on the booking system. We only have one employee in the system and never plan to have more than that, but I can’t get the field to hide.
Thanks!
Hi,
You can hide the employee field by updating the shortcode of booking form. Please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form
Thanks!
Alex
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Hi,
Can it manage single and couple bookings?
we have rooms for single and couples
and we want singles to book a room for couples when single rooms are busy, couples only book for couple rooms.
Hi, thanks for interest!
You can use the capacity option for group bookings, though take into account that the plugin is not really suited for hotel bookings as the longest duration of a service is one day.
Thanks!
Alex
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Hi,
I notice that you are stating that bookly is not compatible with cache plugins.
I would like to ask for clarification on this.
My site is hosted with siteground and they provide cache products with their hosting:
Static cache Dynamic cache Memcache Google page speed
Each of these options can be enabled / disabled individually.
Here is the full information:
https://www.siteground.com/tutorials/supercacher/Could you expand on the information about bookly and caching and let me know if Bookly would be compatible with any of the above options?
Thanks for your input.
Paul
Hi Paul,
It’s hard to say what type of cache will affect Bookly or not, though the most important thing is that sessions don’t need to be cached.
Thanks!
Alex
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Hi sir, Please, can a user book a time without payment method, and use only check box to accept the regler before at click on the submit button? Regards A.J.
Hi A.J.,
The payment step can be hidden, though if you want to book more time slots you can do it only with the built-in cart, by adding these slots to the cart before proceeding to the last steps.
Thanks!
Alex
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Thanks, 1- must the user create a account to book a time? 2- and is the booking system have Automated Email notifications to staff and clients. 3- and is the booking system Set booking availability for a specific time period? Thanks
1. Account creation is not necessary, though you can enable this optional feature at the Settings/Customers page;
2. Sure, you can configure email notifications to be sent for approved and pending bookings separately, just as for staff members and customers;
3. Navigate to the //Staff Members/Schedule tab to set necessary hours for days of the week, those will define booking availability.
Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks,
Andrew
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Thanks a lot for your answer and support.
Hi sir, Please, do you have a theme that your plugin built in?
Hi, thanks for interest!
At the moment we don’t have such a theme.
Thanks!
Alex
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Do you support recurring bookings?
Sorry I can see that this is currently in development.
Hi,
Yes, this feature is in development at the moment.
Thanks!
Alex
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