19464 comments found.
Hi sir, Please, can a user book a time without payment method, and use only check box to accept the regler before at click on the submit button? Regards A.J.
Hi A.J.,
The payment step can be hidden, though if you want to book more time slots you can do it only with the built-in cart, by adding these slots to the cart before proceeding to the last steps.
Thanks!
Alex
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Thanks, 1- must the user create a account to book a time? 2- and is the booking system have Automated Email notifications to staff and clients. 3- and is the booking system Set booking availability for a specific time period? Thanks
1. Account creation is not necessary, though you can enable this optional feature at the Settings/Customers page;
2. Sure, you can configure email notifications to be sent for approved and pending bookings separately, just as for staff members and customers;
3. Navigate to the //Staff Members/Schedule tab to set necessary hours for days of the week, those will define booking availability.
Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks,
Andrew
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Thanks a lot for your answer and support.
Hi sir, Please, do you have a theme that your plugin built in?
Hi, thanks for interest!
At the moment we don’t have such a theme.
Thanks!
Alex
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Do you support recurring bookings?
Sorry I can see that this is currently in development.
Hi,
Yes, this feature is in development at the moment.
Thanks!
Alex
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Is there any option import Google Calender to Bookly Calender? I mean if there like 100 appointments on Google Calender, can I see this on Bookly to? or must I set it manualy each appointment one by one in Bookly?
Hi,
Currently such a feature is not supported, you’ll need to add them manually.
Thanks!
Alex
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We require a booking system. However the way in which we want to configure the bookings is a little complex.
We wish to have ‘conditional’ booking so to speak, i.e. 1 room can take a different combination of occupants – 3 adults + 1 child or 2 adults + 2 children or 1 adult + 3 children etc.
We also want the system to disallow any ‘wrong’ combinations.
So the room itself needs to be configurable to certain combinations of occupants and also check that what’s been entered would be correct for that room.
Is this something that can be dealt with, with your plugin? (I hopefully have explained this well enough!)
Thanks
Hi, thanks for interest!
Currently conditional booking for your scenario is not supported.
Thanks!
Alex
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Hello I’ve bought your plugin but wonder if your plugin can be used for the moving company where we have number of trucks and number of movers plus address etc. So customer can book one truck and 1,2 or 3 movers per truck. and the price is different depending on the number of movers and trucks. Also client books time blocks like 1, 2, 3 etc hours. What addons do i need to buy
Hi, thanks for purchasing our product!
You could check the service extras add-on, which offers the option to add additional services to the main one. So with the add-on you could add the movers and also the additional time. You can check the demo here: http://extras-demo.booking-wp-plugin.com/demo/
Thanks!
Alex
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since those addons are not free, i don’t want to buy them before trying to figure it out. Can you please just let me know what addons in your opinion i should purchase to make it work?
Thank you,
Hi,
You need only the extras add-on, you can try to access our demos and set the extras for one service (service tab) to see if it will fit your needs: http://extras-demo.booking-wp-plugin.com/demo/
Thanks!
Alex
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Can I use your plugin for hotel booking ?
Hi, thanks for interest!
Bookly is not really suited for hotel booking as the longest duration of a service is one day.
Thanks!
Alex
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.
Just purchased this plugin and am so far really happy with its functionalities. I just have one ask..is it possible to have fixed appointment times, which do not adhere to e.g. an hourly starting time? So for example in my case I would want to have available bookings at 9, 10, 11AM and 12:35, 13:35, 14:35, 15:35PM.
Best, Karin W.
Hi Karin,
Yes, this schedule can be set by using breaks, though we’ll need to install a fix so it will work for you. Please send us an email to support@ladela.com with this inquiry and the purchase code.
Thanks!
Alex
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Hello again.
Didnt know how to reply to my last message, but wanted to thank you for such a quick reply. I actually figured out the problem, and deleting and reinstalling the plugin worked.
So far I love Bookly, and plan on purchasing a few of the add-ons. But right now I am trying to figure out and format all of the email notifications. For some reason some content fields show up and then some do not. For example:
Dear {client_name},
Thank You for choosing ________“
This email is a confirmation that you have booked
{service_name} {service_info} with {staff_name} on {appointment_date} at {appointment_time}.
The total price of your selected services is {total_price}
Thank you for choosing our company.
{company_name} {company_phone} {company_website}
Wondering where these populate from? how I can change their values?or confirm the right information is being pulled from the correct location. Or maybe I am messing up the format?
Right now the price comes out as a different price then what the client enters, which is a major issue. haha And the only other fields that show up are the three bottom values about the Company.
Thank you for your time, and look forward to hearing from you.
V/R
Justin
Hi Justin,
These values should be taken according to what service and time slot the customer will book, if the codes don’t return any info then probably something is wrong. If the problem persists then please send us an email to support@ladela.com with this inquiry and the purchase code.
Thanks!
Alex
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I would like customers to book now and pay later. Is there an extension that would allow that?
Hi,
You could use the local pay option so customers will be able to book appointment and will pay when they arrive on-site.
Thanks!
Alex
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Thanks for the reply. That’s not what I was looking for.
Hi,
If you want offer an option to charge later for a booked appointment, then sorry but currently such an option is not supported.
Thanks!
Alex
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Hi there – first off – THANKS FOR THIS AMAZING PLUGIN! We’ve got a project we’ve been working on that’s due to go live tomorrow. We had a review and polish meeting with the client a week or so ago and everything was signed off on, but then – this past Wednesday, the client refused to use the calendar plugin we had initially used for booking because it didn’t offer two way sync – AND YOUR PLUGIN SAVED THE DAY! THANK YOU!!
Since the timeline is so strapped and I just found it today, I’ve not had a lot of time to play around with it. I’m running into an issue where pending notifications aren’t being sent to staff and are only occasionally being sent to “customers / clients”
Is this a popular issue? Is there any insight on fixing this?
Hi,
Thank you for purchasing, I appreciate your kind feedback.
Sure, the solution here is in adjusting of appropriate parameters of Email Notifications section. We recommend to try testing this feature with following parameters adjusted one-by-one:
- change address in “Sender Email” parameter in Email Notifications tab to an address of another email service provider.
- change “Send Emails as” parameter to “text”
- disable the feature “Reply Directly to Customers”
- make sure that proper email notification templates are enabled as they are set separately for pending and approved bookings.
Also see this page for more info and reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
Andrew
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Hello, We’re trying to add a booking service for the March Break. Basically, we have a class (like a summer camp) that is 1 week long, that we want our clients to book.
What’s the best way to do this? The duration only lets me have services that are all day, but nothing greater. How do I set to 1 service like in your image? (unless you have a better way to do this)
Hello,
Thank you for choosing Bookly.
The plugin could be easily used for booking few days in a row with our Multiply add-on. The longest duration of appointment is 24 hours. Set your services Duration parameter to “All Day” and you will have days as timeslots. Multiply add-on chooses time when a selected staff member’s Schedule is available to provide the certain quantity of the selected Service in a row. Although it will not be possible to set a minimum quantity amount to ensure customers book not less than a week. Please, check our Multiply Demo setup here.
Also feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
Andrew
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Hello. My name is Justin. Just purchased your “Bookly” plugin and it is not working correctly. It will not let me enter staff members, categories, nothing will save. I saw a few other people online have had this same issue, just have not seen a solution. Please help. Need my site up and running asap. Thank you. If you want my purchase code I have no problem sending it to you, just not sure if this message will be public so didnt want to add it.
V/r
Justin
Hello Justin,
Thank you for purchasing Bookly.
Good call with not adding your purchase code here as this is a public page. Described behavior is usually caused by files that are left after a Lite copy of the plugin. In case you used lite version in the past, make sure that you remove those Bookly Lite files via FTP before installing a full version. Check if you also disabled caching plugins and set all parameters correctly. If you are sure that everything is set properly but it still doesn’t work – please, reply at support@ladela.com with your purchase code, screenshots and the description of the case. You may also include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Andrew
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Dear support,
I’m trying to configure the Google Calendar integration but something is not working: i’ve set everything as written but I got some errors. The first time I tried, I clicked on “connect” on the staff page and I had a JSON error (I don’t remember what kind of). I mean, the connection worked but it was not possible for me to see my calendars for the integration. The second time, and is still happening now, I see a Google error page that says “400. That’s an error.
Error: redirect_uri_mismatch” etc etc. What can I do?
Thanks!
Hi Ricky,
Thank you for purchasing Bookly.
You should make sure there was no trailing whitespace inserted when you were copying the “Client secret” in API Credentials at your Google Developers Console. It might also be that the Calendar API was not enabled for your project. Disconnect your staff members from Google Calendar and then connect them back. If that still doesn’t help – please, check these step-by-step instructions that will help you determine what you did differently.
And of course reply directly at support@ladela.com so we could promptly assist you further.
Thanks!
Andrew
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Hi,
I just purchased Bookly. I’m trying to set up a calendar, but i don’t seem to be able to add a service. When pressing the button, i get a short animation resembling ‘loading’, then, nothing happens. Also, when i add a staff member, they seem to have disappeared upon returning to the bookly plugin. In short: i’m unable to set up any booking calendar whatsoever. Any hints?
Hi,
Thank you for purchasing Bookly.
Such behavior is usually caused by files that are left after a Lite copy of the plugin. In case you used lite version in the past, make sure that you remove those Bookly Lite files via FTP before installing a full version. Check if you also disabled caching plugins and set all parameters correctly. If you are sure that everything is set properly but it still doesn’t work – please, reply at support@ladela.com with your purchase code, screenshots and the description of your case. You may also include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Andrew
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Hi, is Bookly compatible with the X theme and cornerstone? Thanks in advance, Matthias
Hi Matthias,
Thanks for reaching out.
We didn’t test Bookly with X theme cornerstone and many others to be honest, but there is a great chance it will work good because our products are compatible with most themes. Please, try our Lite version before you purchase Bookly Pro. This will help you test how it looks and check basic functional environment of the plugin. You can reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
Andrew
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can I add manually reservations? for all those who reserve by phone call
Hi there,
Thank you for purchasing Bookly.
You should navigate to Appearance tab of Bookly and click New Appointment button or click anywhere at the Calendar page and this will also trigger New Appointment pop-up. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
Andrew
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Hi, We’ve been having some issues with the way staff member’s calendars are connected to google calendar. Every couple of weeks or so, dates/times are offered to our customers that do not match the availability shown on google calendar. When I go into the ‘staff members’ menu and click on the affected staff member, the following error message is displayed and the calendar does not appear to be connected – ‘Google Calendar: Error refreshing the OAuth2 token, message: ‘{ “error” : “invalid_grant” }’
The above happens without any adjustments having been made by us.
Please advise?
Regards
Hi there,
Thank you for purchasing Bookly.
In such cases you usually have to simply disconnect your staff from Google Calendar and then connect them back. Feel free to reply directly with more details and your purchase code at support@ladela.com so we could promptly assist you on this and other questions.
Thanks!
Andrew
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Hi,
Thanks for your reply.
I have been disconnecting and then reconnecting them each time it happens. However, this is happening on a regular basis and is beginning to cause us problems due to the frequency of this problem.
Have you any idea what might be causing it to disconnect so frequently?
Regards
Hi,
This is how the API works, tokens will expire because of security reasons, especially if staff member has less activity/appointments. How often does this behavior occur?
Thanks!
Alex
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How often should they expire?
This is happening quite often (weekly with some staff). Is there any way to extend the length of time that it stays connected?
Hi,
Usually they expire pretty rare. We’ll need to look into this matter, could you please send us an email to support@ladela.com with this inquiry and the purchase code.
Thanks!
Alex
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I don’t like the format of the woocommerce checkout and My account page so I have deactivated woocommerce but can’t figure out an alternative way to create a client account with order history for returning customers. Can you please advise?
Hi there,
Thank you for purchasing Bookly.
In this case you should just enable the feature “Create WordPress user account for customers” at this page: Settings/Customers. It is possible to add “appointments list” shortcode in page edit mode.
Please, see Publish Booking Form and Online Access to Bookings pages with useful information.
Thanks!
Andrew
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