19461 comments found.
do you offer any type of return. i accidentally purchased an uneeded add on i have since purchased the correct one. if a refund or credit could be issued that would be extremely helpful to me. Thank you.
Hi,
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner 
Kind regards, Ladela Team
Hi there, I think there might be a bug on the plugin where when a user submits their appointment it just keeps spinning. I just sent support ticket Request #28578. I was unsure if I needed to post here to…
Hi, thanks for contacting us!
Your inquiry is being investigated by our tech department.
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Gentlemen Done purchase added and after installation I have a problem I can not add a new service. When you press the button to add a new service appears to wait marker is not open a window service details
Hi, thanks for purchasing our product!
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
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For a hairdesser, barber and any other service-provider with a broad selection of combining services, it is of utmost importance to offer the customer the option to book multiple services in one specific booking (for example cutting, washing coloring hair) etc.
Your plugin is fantastic with lots of intelligent functions (I like the time-buffer for each service!) but the above mentioned feature is somehow missing. It is offered via activating woocommerce… I know… but I spoke with some potential customers of yours who didn´t buy the plugin, because of the description they were not aware of this tweak.
Maybe you can clearify this or take the full support of multiple services into consideration for future updates
Again congratulation for a great plugin.
Hi, thanks for interest!
Currently you can book more time slots in the same booking session only with the built-in cart, by adding more appointments to the cart before proceeding to the payment step.
If you are interested in booking a couple of services straight away, you can check the chain appointments add-on, though take into account that appointments will be booked sequentially: https://codecanyon.net/item/bookly-chain-appointments-addon/17367838?s_rank=6
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Thank yout for your friendly and interresting feedback! The bookly-chain-addon solves many problems
Another last question: Do you plan to integrate an option, that like on a vendor-market – different companies can each get a single account with admin rights for bookly and manage their own offers and bookings -independently of the other companies? Is this somehow possible already?
Thanks for your time
Hi,
Bookly is not really suited for a multi vendor/listing website, it was designed to be used for one business.
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Hi,
I have some questions, previously i have installed Bookly Lite, I have created some services but when i look at the booking page, the service sequence was not as per my arrangement in the backend.
Then i bought the regular license for USD59.00
after installing and deleted my Lite version, i cant add other service. i tried to add padding time, but every time i save the setting, the setting will return to OFF after i click other tabs. i try to delete all service i have created during Lite version. clear everything and make a fresh list of services, but i cant add anything.
when i click the “Add Service” button, the system just show the no entry icon for some second and nothing happen.
Hope you can assist.
Thank you
Hi, thanks for purchasing our product!
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
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Hi, I purchased the plugin, I add a staff member, click on save and the thing never saves… it keeps spinning.
Hi, thanks for purchasing our product!
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
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I have Bookly and Google Calendar 2 way sync implemented.
When I place a test appointment all is good and info is transferred to Google Calendar which is awesome.
Then if I add a slot on my gcal, “lunch” @ 12-1pm then refresh my Bookly cal, I am still able to select 12-1pm appointment.
I have confirmed 2way sync in settings.
All setup instructions have been followed and Bookly is sending Appts. to GCal, but not the reverse (blocking appt. times on bookly).
Any Pointers?
Thanks
Hi,
Please check in settings -> google calendar -> if 2 way sync is enabled. If that’s not the case then please send us an email to support@ladela.com with this inquiry and the purchase code.
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(deleted)
Hi, thanks for purchasing our product!
Your inquiry is being investigated by our tech department.
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Hi,
I was wondering what plugin in do you use to create users that only have access to bookly as admin, but that does not have access to anything else on the backend. Similar to the way you created your demo backend.
You advice will be greatly appreciated.
Many thanks in advance, Christian
Hi Christian,
The demos were implemented for representation purposes, and WordPress was modified for this need. You can achieve similar access with third party plugins, you can check this one: http://adminmenueditor.com/
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Not working after update!
Hangs on the last step to confirm
http://www.loopboardshop.com.ar/wakepark/Please help! Already sent you mail
Hi,
We got your mail, we’ll look into it and get back to you.
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Is this plugin have Frontend manager (report, create coupon, create new booking, checking manager…) for partner? OR Must give partner access admin page?
Hi, thanks for interest!
Currently only admin users have full access to Bookly. If you want to give full access to Bookly, though not to whole dashboard you’ll need some third party plugins. You can check this one: http://adminmenueditor.com/
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Hello again. Last time you did not believe me when I said Bookly keeps loading and my Staff info keeps being deleted. I don’t know why, but after some time it fixed itself. Now its happening again. Please help. How do I keep Bookly from rebooting and NOT WORKING time and time again? I think Bookly looks beautiful and in theory should be a great product. That is just not what I am getting, sadly.
Hi,
In our first conversation we asked you to provide access so we could help you, though you didn’t want to do it, and now you didn’t event contact us before posting this comment. How do you want to receive assistance if you didn’t even give a chance to provide it for you? Besides that you mentioned in the previous conversations that you don’t intend to use Bookly, why would you need help if you don’t use the plugin?
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I just updated the Bookly plugin to the latest version, and for Google Calendars, entered the new redirect URI as recommended, but my staff calendars are not pulling in/syncing both ways – they are not pulling appointments back from the staff’s Google Calendars, so these slots are now showing “available” on their website. I verified that 2-way sync is enabled. Please advise.
Note to this – the appointments/time slots in the staff calendar were created prior to installing this plugin – but my client needs these to be blocked on the Bookly calendar without having to go in and re-enter each one. Is this possible? What settings should the staff have on an individual appointment in their Google Calendar so that it blocks off the time slot in the Bookly calendar?
Hi,
Please make sure that disconnected than connected back all staff members. The appointments from Bookly will be blocked because there are already created in Bookly.
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Hi,
I need a solution for my wordpress bookly. After satisfying the condition order limit ,and then execute Padding time.
for example I have 3 order on 14:00 then I can Padding time for one hour.
In the current version if I setting the Padding time, will ignore the order restrictions, even if only one order. padding time was be setup.
So, How can I do to fix this problem? or can I add if circle on php for where?
Hi,
Thank you for purchasing Bookly.
This is the way our plugin works. If you need to make breaks in the whole schedule – you should edit the Staff Member’s Schedule. Ans in case with Padding Time – it counts that for the future possible appointments as well. If there would be a booking at 13:00, it would end at 14:00. Although because the plugin also has the parameter Padding Before enabled, it doesn’t allow that as there is 1 hour timeframe necessary before and after each appointment that might be booked. So you might set the padding time for either before or after the appointment only, or make both of those timeframes smaller. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi, I’ve been having some trouble with our Bookly plugin since migrating servers to a self hosted Linux server (that my client owns) from our MediaTemple testing gridserver. Before we migrated, email notifications were working flawlessly, the plugin is so awesome, but since migrating, no notifications are being sent at all. I’ve gone through trying to change the type to text, made sure the combined settings in cart are enabled, and when I test email notifications it says “sent successfully” but I never get an email.
Hi,
Thank you for purchasing Bookly.
In case with email notifications I would recommend to try testing this feature with following parameters adjusted one-by-one:
- change address in “Sender Email” parameter in Email Notifications tab to an address of another email service provider.
- disable the feature “Reply Directly to Customers”
- make sure that proper email notification templates are enabled as they are set separately for pending and approved bookings.
Also see this page for more info:
https://support.booking-wp-plugin.com/hc/en-us/articles/212997905-Set-Up-Emails
If you are sure that everything is set properly but it still doesn’t work – please, send us an email at support@ladela.com with your purchase code and additional details of the case. You might also include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
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Hello,
I recently received three bookings for the same time slot on the same day, and received all the emails yet they do not show up in my calendar.
Hello,
Thank you for purchasing Bookly.
Check if you also disabled caching plugins and set all parameters correctly. If you are sure that everything is set properly but it still doesn’t work – please, send us an email at support@ladela.com with your purchase code, screenshots and additional details of the case so we could investigate and help you fix this.
Thanks!
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Hi there
I installed the Bookly Lite booking system and it worked very well. I used Category as a location which was ok but I could see that the Loc ation module would work better. I purchased Bookly and the Location module and installed them. I uninstalled the Lite version as I did not need the data and would build fresh.
However, when I try to add a location I get the following error message: DataTables warning: table id=bookly-tbs – Requested unknown parameter ‘position’ for row 0, column 0.
I also am unable to add a service against a category. When I select add service, I see the timer circle and then nothing happens.
Any help you can provide would be greatly appreciated.
Thanks Steve
As an update. I have uninstalled and reinstalled and now it seems to be working correctly.
One last question. I believed that the Location module would allow me to set different days for different locations and different services for different locations. How am I able to do this?
Thanks Steve
Or do I need to have two instances of Bookly installed, one for each location?
My requirement is we want to open a clinic at the Shard in London which runs on Thursdays and Fridays. I want to run a clinic in Chelmsford and I want it to run on Mondays.
I may open other clinics and I would like to have different staff and different price services dependent upon the location.
Thanks Steve
Hi Steve,
Thank you for purchasing Bookly and being proactive in the search for solutions.
It is not possible to assign certain schedule to each Location. Only staff member’s schedule can affect their services’ availability. Navigate to the //Staff Members/Schedule tab to set necessary hours for days of the week. There is also the Days Off tab to disable certain days of the year. Please, note that //Settings/Business Hours page settings work as a template for newly created staff members. So you might set those settings as well, but only staff members schedules affect timeframe available for booking. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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bom dia srs. no plugin appointment booking como que eu mudo o tempo do serviço para 1 minuto?
Hello,
Thank you for purchasing Bookly.
It is not possible to change the timeslot length to less than 5 minutes timeframe. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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As I change the time interval to 5 minutes
Solved thanks for your great support attention.
Hi,
I need a solution for my wordpress bookly. After satisfying the condition order limit ,and then execute Padding time.
for example I have 3 order on 14:00 then I can Padding time for one hour.
In the current version if I setting the Padding time, will ignore the order restrictions, even if only one order. padding time was be setup.
So, How can I do to fix this problem? or can I add if circle on php for where?
Hi,
Thank you for purchasing Bookly.
This is the way our plugin works. If you need to make breaks in the whole schedule – you should edit the Staff Member’s Schedule. Ans in case with Padding Time – it counts that for the future possible appointments as well. If there would be a booking at 13:00, it would end at 14:00. Although because the plugin also has the parameter Padding Before enabled, it doesn’t allow that as there is 1 hour timeframe necessary before and after each appointment that might be booked. So you might set the padding time for either before or after the appointment only, or make both of those timeframes smaller. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
==
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