19461 comments found.
Hi,
Just bought Boolky and installed it on WP 4.7 + updated the plugin to v12.1. I configured the plugin, created a staff member, a category, but when I click on ”+ Add a service”, the green button changes with a “loading” gif but no new service is being created. (I didn’t have had the problem with the free version)
Thanks for the help,
Reinstalled and resolved.
Hi,
Thank you for purchasing and being proactive in the search for solution. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner 
Kind regards, Ladela Team
this plugin is compatible with extra product? And can I add in every product in Woocommerce? Can I block user to booking after 18pm?
Hi,
Thank you for your interest in Bookly.
You will have to create one default product with any price (for example $1) in WooCommerce and select it in Bookly Settings.
Customers will select a new timeslot and each time default product’s name with price will be overridden with currently selected information and will be added to the WooCommerce cart.
In order to set a booking schedule – you should navigate to the //Staff Members/Schedule tab to set necessary hours for days of the week. There is also the Days Off tab to disable certain days of the year. Please, note that //Settings/Business Hours page settings work as a template for newly created staff members. So you might set those settings as well, but only staff members schedules affect timeframe available for booking. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
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I have a problem. I need set on the same time my limit booking was 3. and if I got 3 booking , I will close My time’s one hour before and one hour later.
In accordance the current operation I got a result. On that time E.g if I want booking14:00 whether the limit, Even if I have only one order, 13:00 and 15:00 can not to booking.
How can I do fix this problem.
Hi,
Thank you for purchasing Bookly.
This is the way it works. So it counts that for the future possible appointments as well. If there would be a booking at 13:00, it would end at 14:00. Although because the plugin also has the parameter Padding Before enabled, it doesn’t allow that as there is 1 hour timeframe necessary before and after each appointment that might be booked. So you might set the padding time for either before or after the appointment only, or make both of those timeframes smaller. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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I have just installed the booklet plugin and so far I am happy with the promise of all its features. However, it is not allowing me to save new staff members, or new services…. What’s up with this? I paid Envato both the premium upgrade licensing fee, and also paid the extra $20 for installation. In addition I bought the locations add-on for $29 and paid an additional $20 for installing that… Now it’s not even working properly. For instance, it doesn’t have anything in my “wp users” pulldown in the new staff member window… even though I have 5 wp users on my site. I then added all the staff information for 2 staffers, and saved it, but… it didn’t save… What is wrong here????
Hi,
Please contact our support team at support@ladela.com. Send a message with your purchase code to that address and one of our developers will take a look at your issue.
Thanks
Hi,
Thank you for purchasing Bookly.
Try to see the currency format and editing this file: “lib/utils/AB_CommonUtils.php” somewhere near the line #121.
In this case you will have to create one default product with any price (for example $1) in WooCommerce and select it in Bookly Settings. Customers will select a new timeslot and each time default product’s name with price will be overridden with currently selected information and will be added to the WooCommerce cart.
You should make sure that you have timezone city settings set up correctly in Wordpress Settings and also you might want to disable the parameter “Display available time slots in client’s time zone” in Bookly Settings.
Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi,
I was trying to setting up the BOOKED plugin, but as soon as I click on SETTING in PLUGINs, I am getting a error “Sorry, you are not allowed to access this page.”
Please do let me know how to sort this…
Thanks Vipin
Hi Vipin,
Thank you for your interest in Bookly.
Our demo presets reset each 10 minutes. If you use Bookly Lite, you need to make sure that your current admin user session is active. If you are sure that everything is set properly but it still doesn’t work – please, send us an email at support@ladela.com with screenshots and additional details of the case so we could investigate and help you fix this.
Thanks!
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Found a rare use case that leads to a bug:
From the calendar page, if a client has left a very long comment it cannot be viewed in its entirety on that page
Hello,
Thank you for purchasing Bookly and reporting the case. There is a limited number of characters visible in each event cell of the Calendar. Though you can always click to see the full information. Feel free to reply directly at support@ladela.com with more details of this case or once you need assistance with other questions in the future.
Thanks!
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Hi,
We are using Bookly on our website (www.suffolkspas.co.uk). I have setup PayPal API, but when you click the Next button on the Payment tab (step 6), instead of passing you to PayPal, it resets the booking back to Step 1 (Services).
Could you let me know why this is and how to fix the problem please? Time is a little tight and we really want to get this working quickly.
Many thanks,
Guy
Hi Guy,
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
Thanks!
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Hi,
My customer, a sauna, wants a reservation module on his site. Cuold you confirm taht the following options/Features are available with your plugin please?
- set up minimal booking time (2 hours) – booking mandatory 48h in advance – booking possible between 48h and 1min in advance only by the admin in the admin interface or other? – bookings available only between 10:00AM and 10:00PM – mandatory unavailability of 2hours after every booking during the week and mandatory unavailibility of 1hour during the week-end. (needed time to clean the sauna for the next guest) – minimal booking duration of 2hours. – no maximum booking duration (except between 10:00AM and 10:00PM as mentioned above)
Thank you in advance for your help.
Regards,
Hi, thanks for interest!
1) Bookly is designed to work with time slots so the duration of a service is fixed. You could create more services with various duration, starting with 2 hours. You can set a minimum time requirement prior to booking for 2 days that will affect the front end. In the back end you can create freely appointments.
2) You can set this schedule, and use padding times after the booked appointments.
3) The longest duration of a service is a full day.
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2) You can set this schedule, and use padding times after the booked appointments.
> I’m not sure I got you. Do you mean that we must add a unavailability slot after each booking manually or do you mean that we can set up this automatically according to the day?
+ Is there a try and buy option? + How about refuding if plugin doesn’t suits our needs?
Hi,
You can set this automatically for all days only. It will not create breaks in the timetable, but simply will block certain time before or/and after existing appointment. The Padding time parameters are set in Service settings.
I absolutely understand how you feel and let me assure you that you can always contact Envato Market regarding refund policy questions.
Meanwhile we will do our best to help you determine whether Bookly is something that you are looking for, before purchasing. Check our demo setups and documentation to get to know Bookly. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Since the Bookly bug fix, I am struggling to get the calendar working. I’ve made a video to help you see the issues I’m having. Please let me know what steps I am getting wrong. Please see: https://youtu.be/TqCOeAwSe60.
I purchased this over 6 months ago – but I do believe that since it was a Bookly bug fix, that I should still be entitled to free support. If there hadn’t been the bug – I wouldn’t be having these issues.
I’ve sent a number of messages over the past week and do not believe that I’ve had adequate support for these issues. I’ve had to in the meantime purchase another booking calendar product as I can not have an online calendar be down for so long.
I hope that you can help me with this issue as I do not feel it fair that I have to keep purchasing support when the Bookly product keeps going wrong. I have also had to go to the expense of buying another product in the interim while I attempt to get adequate support for Bookly.
I look forward to hearing from you soon.
Hi,
Please send us an email to support@ladela.com with inquiry and the purchase code.
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I have emailed you separately with the purchase code – but I do think that this is an issue that the community may need to learn about and a solution may need to be posted here too.
Hi
How do I remove all references of pricing from the Bookly Plugin, see screenshot below:
http://i.imgur.com/XL6uEAG.pngWe just want to use the plugin for booking purposes only, no payments needed as they have already done that through Woocommerce
Thanks a lot
Hi, thanks for purchasing our product!
You’ll need to adjust the text and codes in the appearance menu.
Thanks!
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Hi,
I purchased the bookly add and service schedule addon. I am running payments through woocommerce and have woocommerce send an email with an invoice to the customer. When I add an appointment from the wp-admin this functionality doesn’t work. Is there a way to add appointments from the backend and it triggers the woocommerce email and invoice?
Hi, thanks for purchasing our products!
If you’ll create the appointment in the admin panel Bookly won’t send a WooCommerce invoice, only Bookly’s email notifications will be sent.
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Then can I put a customer field on the front end so that I can send the invoice. My goal is to be able to create appointments/orders for clients, but I don’t want to have to login for each one or lookup up email addresses all the time. I really appreciate your work, but this seems like a huge feature that is missing. If there is no way for me the admin to create an order for my clients then I unfortunately don’t think I can use this anymore. How would I get a refund?
Do you have any advice for easy ways to create appointments for my clients that also bill them?
Hi,
Thank you for the clarifications.
I’m sorry, it will not be possible to develop this feature in a described way. The good news is that you can create appointments on the frontend. It’s the easiest way to do this, the process is fast and intuitive (though you should be ready to enter client’s name, email and a phone number). Hope this doesn’t bring much inconvenience into your process.
Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hello,
I just purchased and installed this on my client’s site, http://www.celestialmassage.com. The client claims that the time slots are not removed when they test adding appointments. Please advise.
Matt Kaune Bandelier Design
Hi Matt, thanks for purchasing our product!
Please check the capacity option if they set a bigger value than one person, then more persons will be able to book the same service for the same slot.
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Both of the staff members on their site have the capacity option set at “1” – and yet time slots are not being marked as taken.
Hi,
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
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Why do you need to show a signup for newsletter form in backend? I’m already subscribed via Envato, why is it necessary to start spamming the dashboard?
And if necessary, why do you need to show it to ALL users/user roles? I’m working with clients and they want an interface that is as clean and simple as possible, but Bookly is now showing signup forms to everybody. Comon…. if you really have to, then limit it to administrators only so it stays in my vision, but don’t start hijacking the screens from users.
Please advise how to hide those information for other users.
This is not serious and I’m very disappointed a professional tool likes this is turning into this kind of plugin 
We are paying for a premium plugin, so I don’t think advertising or any kind of marketing should be put inside the backend.
Hi,
We added the subscription for news, updates, or if there’ll be cases when we’ll need to inform all of our customers and we didn’t send one email till this moment. That window will appear only once, and after you close it or submit an email address, it won’t appear ever again. Thanks for the feedback, for the next update we’ll make it available only for admin users.
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Do you support integration with Porto for Wordpress. https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Porto uses Visual Composer do you integrate with that? Or do you just use shortcodes?
Hi there,
I appreciate your interest in Bookly.
It just supports shortcodes and adapts design of your theme. Though please keep in mind that the plugin was not tested with all themes, so we’d recommend to try using the Lite version to make sure its being displayed correctly. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi, i am planning to buy bookly but i am a little confused on the function i am looking for, i will use it on my online academy, is it capable of creating an email notification for my teachers, like notifying them individually each and every time a student booked into their schedule? any advice will be appreciated. thanks
Hi,
Thank you for your interest in Bookly.
This functionality is supported. Please, see more info at this page:
https://support.booking-wp-plugin.com/hc/en-us/articles/212997905-Set-Up-Emails
Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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I just got he plugin, how can i translate the fields to PT? and add BRL currency??
Hi,
Thank you for choosing Bookly.
Change fields labels at the Appearance tab please. I’m afraid its not possible to add those and your currency is only available in full version plugin. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi, the Bookly plugin updates itself automatically, can I turn this off?
BR Jörgen
Hi,
Thank you for choosing Bookly.
Our plugin with add-ons usually don’t update automatically unless you have some custom auto-updater plugin installed, so you might want to look into that. If you are sure that everything is set properly but it still updates on it’s own – please, send us an email at support@ladela.com with your purchase code, screenshots and additional details of the case so we could investigate and help you fix this.
Thanks!
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner
Kind regards, Ladela Team
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