Hi Deborah,

Thank you for purchasing Bookly.

There is no way to block customers by email addresses, I’m sorry about that. Please, feel free to vote for this similar feature request here:
https://support.booking-wp-plugin.com/hc/en-us/community/posts/206821149-Blocking-IP-addresses
Reply directly at support@ladela.com so we could promptly assist you with other questions in the future.

Thanks!

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Hi,

Thank you for choosing Bookly.

Yes, you are correct. And actually it was working this way before. The plugin supports 2-way sync with one Google Calendar per each staff member. However, if you create or edit an event in Google Calendar the related appointment will not be updated in Bookly (the other way it does work). Though each event from Google Calendar is considered when displaying available time slots to user in the second step of booking process. So if you have an event in Google Calendar then the corresponding time slot will not be available for booking in Bookly. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.

Thanks!

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Hi,

Thank you for your interest in Bookly.

It will be possible to configure bookings to be available every 5 minutes, thats the minimum timeslot length. So its either 5 minutes or 10, or more. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.

Thanks!

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Hi,

I appreciate your interest in Bookly.

We support all mobile companies that operate in UK. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.

Thanks!

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Hi Alex,

Thank you for choosing Bookly.

1. You should try to re-configure staff first, it might be enough if the booking scenario is not complicated.
2. For that restaurant, try to create 2 staff members, that will be associated with different services with Capacity parameter set to 35. Feel free to reply directly at support@ladela.com so we could promptly assist you with further questions on the topic.

Thanks!

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Hi,

Thank you for purchasing Bookly.

Disabling the first step, Google Synchronization, overall complexity of settings and data amount – are few main things that add some delay when Bookly is initializing, so you might disable some features that fetch data. Generally I would just advise to keep the plugin updated to the latest version as our developers constantly optimize the product to be more efficient.
If you are sure that everything is set properly but it still takes unusually long time to load – please, send us an email at support@ladela.com with your purchase code, screenshots and additional details of the case so we could investigate and help you fix this.

Thanks!

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Hi,

Bookly provides 2 way sync with Google Calendar. However, if you create or change an event in Google Calendar the related appointment is not created/updated in Bookly (the other way it does work). However each event from Google Calendar is taken into account when displaying available time slots to user in the second step of booking process. So if you have an event in Google Calendar then the corresponding time slot will be not available for booking in Bookly.

Thanks!

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Hi,

Please make sure that you are on 12.0 release, that the Redirect URI is changed and in the end you need to disconnect all staff member and then connect them back.

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Hi,

To set it up this way you need to enable this setting – Create WordPress user account for customers and this email notification – Notification to customer about their WordPress user login details. Then you’ll need to add the appointment list shortcode to a page: https://support.booking-wp-plugin.com/hc/en-us/articles/212455529-Online-Access-to-Bookings-for-Clients

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Hello My booking is about car service, If the customer has 2 cars and we want the customer to just choose which car he have to choose for the next service booking, Is there a way to do that in his next booking? As the customer has already record in our database? In further explanation, we want it to have a in a dropdown list of the customers car in his next booking. Is this possible in this plugin to achieve?

Hi,

Currently such an option is not supported, though you could use custom fields for this need. For example: you can ask the customer how many cars does he own and with which car or cars he’ll come for a check/repair to the service.

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Hi,

We released a fix for this case, please follow these steps:
1) Update Bookly to the most recent release – v 12.0;
2) Update the Redirect URI in google developers console;
3) Disconnect all staff members and connect them back.

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Hi,

We released a fix for this case, please follow these steps:
1) Update Bookly to the most recent release – v 12.0;
2) Update the Redirect URI in google developers console;
3) Disconnect all staff members and connect them back;

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Hi,

You need to set the hours in staff members menu -> schedule tab. Please also check if the time zone is set correctly in WordPress settings.

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Hi,

You’ll need to update the shortcode of the booking form. Please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form

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Hi Alessandra, thanks for purchasing our product!

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look at this matter.

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Hi what I have to do if them doesn’t respond?

Hi,

Please update the plugin to the most recent release (12.1), as we released a fix for this matter.

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Hi,

If you want to use Bookly in a multi-language website you’ll need the WPML plugin. Please check this guide how to use WMPL: https://support.booking-wp-plugin.com/hc/en-us/articles/203600092-Translate-Booking-Form-via-WPML

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Hi,

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could check this behavior.

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Hi,

Please send us an email to support@ladela.com with this inquiry and the purchase code.

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I found the problem BBQ: Block Bad Queries

Hi,

You should make sure that you removed Bookly Lite files via FTP before installing a full version. Check if you also associated your staff members with services, disabled caching plugins and set all parameters correctly. If you are sure that everything is set properly but it still doesn’t work – please, send us an email at support@ladela.com with your purchase code, screenshots and additional details of the case. You might also include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!

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Many thanks. You are very kind!

Hi,

Thank you for purchasing Bookly.

Please, update the plugin through Wordpress Plugins page. Make sure you save the purchase code in Bookly Settings before you try this.

Thanks!

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It does not work. The WordPress Plugins page does not give me an opportunity to upgrade the plugin, even when I click on the “Check for update” link. It stays stuck on version 11.9 that is considered up-to-date.

I am on a multisite installation with the Multisite add-on.

Please give me another way of updating the plugin! I purchased this plugin with support, I should have a way of downloading the fix, since I paid for this service.

Hi,

Please send us an email to support@ladela.com with this inquiry and the purchase code.

Thanks!

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