Discussion on Bookly PRO – Appointment Booking and Scheduling Software System (Page 586)

over 9 years ago

I have tried to download the latest version 12 from my Envato/CodeCanyon account, but the file that gets downloaded is the previous v11.9

I am having problems as a result of the Google Calendar sync bug and need v12 to hopefully fix that.

Is there another way to get hold of the v12 code?

Thanks

Bookly-Support Author Team

over 9 years ago

Hi,

Thank you for purchasing Bookly.

Please, update the plugin through Wordpress Plugins page. Make sure you save the purchase code in Bookly Settings before you try this.

Thanks!

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appshine Purchased

over 9 years ago

Unfortunately, this does not work for me. I’ve been advised that it is probably because the plugin is being used on a WP install on a walled off private Intranet, and unless the destination IP or domain is specified by the network admins then it won’t be able to connect to the outside world. I hope that makes sense, I must admit that network administration is not my own area of expertise. In order the install the plugin and past updates I have had to upload the appointment-booking zip file within the Wordpress Plugins page.

Bookly-Support Author Team

over 9 years ago

Hi,

We have uploaded the last release to Envato, it should be available soon (until they approve it).

Thanks!

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Brigvfitness Purchased

over 9 years ago

Is there an ETA you can give of when the v 12.0 version will be available to download? Up against the clock right now and need to resolve this, thank you!

Bookly-Support Author Team

over 9 years ago

Hi,

Thank you for choosing Bookly.

Please, update the plugin through Wordpress Plugins page. Make sure you save the purchase code in Bookly Settings before you try this.

Thanks!

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Brigvfitness Purchased

over 9 years ago

I’m sorry but I’m not I’m not seeing where you’re saying the updated plugin is? I’ve checked code canyon, wordpress plugins, etc. Would you be able to provide me with a link? I’m confused, this seems to be a popular issue people are dealing with, maybe make the update more accessible so this can be resolved? Thanks!

Bookly-Support Author Team

over 9 years ago

Hi,

Let me explain the process as its not that complicated. First of all navigate to Bookly/Settings/Purchase Code tab and save your code there. After this click Wordpress/Plugins page and you will see that Bookly has updates. Click “check updates” link or “update now” and the plugin will be updated within a minute. Please, reply directly at support@ladela.com so we could promptly assist you with other questions in the future.

Thanks!

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Brigvfitness Purchased

over 9 years ago

Hi, just recently an issue popped up saying “Google Calendar: Could not json decode the token”. I have tried to delete plugin, reinstall, and reconnect staff members but I keep getting the same message. Please help!

Bookly-Support Author Team

over 9 years ago

Hi,

Thanks for choosing Bookly.

We released a fix for this case, please follow these steps:
1) Update Bookly to the most recent release – v 12.0;
2) Update the Redirect URI in google developers console;
3) Disconnect all staff members and connect them back;

Thanks!

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G2iPaul Purchased

over 9 years ago

Hi, when my staff members receive a new booking email notification, the email received is not just the individual booking detail…it is a long list of every single booking ever made for that staff member.

Is there any way to prevent this?

Thanks.

Paul

Bookly-Support Author Team

over 9 years ago

Hi Paul,

Thank you for reporting this behavior.

If you are sure that everything is set properly but it still doesn’t work – please, send us an email at support@ladela.com with your purchase code, screenshots and additional details of the case. You might also include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!

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nilmedia Purchased

over 9 years ago

I’m facing the “Google Calendar: Could not json decode the token” error for almost 2 weeks every 3 – 4 days. It starting to cost me revenue due double bookings and upsetted clients.

I downloaded latest version in Themeforest but this is still 11.9. Please provide me the v12 version alternative if necessary.

Kind regards, Kees van Loon

Bookly-Support Author Team

over 9 years ago

Hi,

Thank you for purchasing Bookly.

Please, update the plugin through Wordpress Plugins page. Make sure you save the purchase code in Bookly Settings before you try this.

Thanks!

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nilmedia Purchased

over 9 years ago

I’m facing the known ‘Google Calendar: Could not json decode the token” error for 2 weeks. I’m losing clients due this error due double bookings (we need to check with a Google calendar used together with other application).

The v12.0 fix isn’t available through Themeforest yet. Just downloaded latest version (11.9). Please provide me asap an external D/L/ location.

Bookly-Support Author Team

over 9 years ago

Hi,

Thank you for purchasing Bookly.

Please, update the plugin through Wordpress Plugins page. Make sure you save the purchase code in Bookly Settings before you try this.

Thanks!

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gerardopedraza Purchased

over 9 years ago

How can I ask for support?

Bookly-Support Author Team

over 9 years ago

Hi,

Thank you for purchasing Bookly.

Please, send us an email at support@ladela.com with your purchase code, screenshots and all details of the case so we could provide prompt assistance.

Thanks!

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VChayka Purchased

over 9 years ago

Hello, Last time again and again problem with the sinchronisation with Google calendar, we have seen the error message in the wordpress: Google Calendar: Could not json decode the token . We have checked the settings, everything must be correct, but now we have no connection, no synchronization to Google Calendar Please find a solution Thanks

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

We released a fix for this case, please follow these steps:
1) Update Bookly to the most recent release – v 12.0;
2) Update the Redirect URI in google developers console;
3) Disconnect all staff members and connect them back;

Thanks!

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diogo_vieira Purchased

over 9 years ago

Hi, We are getting the error “Could not json decode the token”. The version we’re running is 9.1.2 and we never uptated it cause we have a custom functionality of exporting the Appointment date. How do we fix this issue without updating?

3 other replies

Bookly-Support Author Team

over 9 years ago

Hi,

You’ll need to run this command for your database: ALTER TABLE `wp_ab_staff` CHANGE COLUMN `google_data` `google_data` TEXT.

Thanks!

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diogo_vieira Purchased

over 9 years ago

I should do that without updating to the latest version or after updating?

Bookly-Support Author Team

over 9 years ago

Hi,

Yes, you can do it without the need to update the plugin.

Thanks!

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diogo_vieira Purchased

over 9 years ago

I should do that without updating to the latest version or after updating?

diogo_vieira Purchased

over 9 years ago

I should do that without updating to the latest version or after updating?

Bookly-Support Author Team

over 9 years ago

Hi,

You asked how to solve this matter without updating the plugin, so you’ll need to run that command in order to solve it. If you’ll update the plugin to the most recent release (12.0) you won’t need to run any command.

Thanks!

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TheBeingWell Purchased

over 9 years ago

Hello

My calendar was syncing well. Now suddenly, none of my bookings are showing on Bookly meaning that i’m getting double bookings. When I go to ‘staff members’, I see a message saying: “Google Calendar: Could not json decode the token”. Has this got anything to do with it? Apart from that – all looks fine and I have also updated the plugin.

Thanks

4 other replies

Bookly-Support Author Team

over 9 years ago

Hi,

We released a fix for this matter, please follow these steps:
1) Update the plugin to the most recent release – v 12.0.
2) Update the Redirect URI in google developers console.
3) Disconnect and connect back all staff members.

Thanks!

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TheBeingWell Purchased

over 9 years ago

Please can you let me know how to do point 2 i.e. Update the Redirect URI in google developers console. Thanks.

Bookly-Support Author Team

over 9 years ago

Hi,

You need to access google developers console, then on the left side click on “Credentials” and after you should open the created Client ID for the web application, and here you should copy the Redirect URI from Bookly and save the changes.

Thanks!

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TheBeingWell Purchased

over 9 years ago

Hello. This is not working out for me. I followed the step above and repeated it twice and I get the message:

Error: redirect_uri_mismatch

The redirect URI in the request, http://canarywharfcounselling.co.uk/wp-admin/admin.php?page=bookly-staff, does not match the ones authorized for the OAuth client. Visit https://console.developers.google.com/apis/credentials/oauthclient/859524181648-pt6lmiaq6qdap9cs5h81t147cnmik51d.apps.googleusercontent.com?project=859524181648 to update the authorized redirect URIs.

Bookly-Support Author Team

over 9 years ago

Hello,

Also make sure that there is no comma symbol in the end of that link in Settings. You might need to completely re-connect Google Calendar to update this kind of information.

Thanks!

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TheBeingWell Purchased

over 9 years ago

Is there guidance on re-connecting Google Calendar. I had a problem doing this initially and I seem to remember that there were some screen shots with step-by-step guidance. Please could you let me know where to find some simple steps to re-do this. Thanks.

Bookly-Support Author Team

over 9 years ago

Sure, you should follow this guide:
https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync
Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.

Thanks!

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ChristopheKonig Purchased

over 9 years ago

Same problem as everyone here. “Google Calendar: Could not json decode the token” error message on the staff screen. I tried everything, changed the Google API authorized URL, disconnect / reconnect staff members, re-create members, create a new Google API Project and start from scratch but it is still not working. What to do ? Please can you provide a solution ?

Bookly-Support Author Team

over 9 years ago

Hi,

We released a fix for this matter, please follow these steps:
1) Update the plugin to the most recent release – v 12.0.
2) Update the Redirect URI in google developers console.
3) Disconnect and connect back all staff members.

Thanks!

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andrewbonehill Purchased

over 9 years ago

Hi team

I have been using the Bookly Wordpress module successfully for over a year, however recently I have started to experience an issue with Google calendar sync.

Please find the error message – Google Calendar: Could not json decode the token.

I have recreated the Web Application within Google developer, also I have tried to reconnect the calendar which worked for awhile – however this has completely stopped working now.

Best regards Andrew

Bookly-Support Author Team

over 9 years ago

Hi,

We released a fix for this matter, please follow these steps:
1) Update the plugin to the most recent release – v 12.0.
2) Update the Redirect URI in google developers console.
3) Disconnect and connect back all staff members.

Thanks!

Like us? Rate us!
High rating = More sales = More functions and flexibility
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RicoHendriks Purchased

over 9 years ago

Hi, I got the same issue: Google Calendar: Could not json decode the token. After the update it stopped working and did not sync properly. So I update the redirect settings, but got this issue. Hope you can assist.

Bookly-Support Author Team

over 9 years ago

Hi,

We released a fix for this matter, please follow these steps:
1) Update the plugin to the most recent release – v 12.0.
2) Update the Redirect URI in google developers console.
3) Disconnect and connect back all staff members.

Thanks!

Like us? Rate us!
High rating = More sales = More functions and flexibility
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gszczepanski Purchased

over 9 years ago

I have “Google Calendar: Could not json decode the token” problem.

I followed your advise from one of comments:

“Could you please try to delete the current project from google developers console and set everything from zero. Please check this guide: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync"

It did not work ! I tried it twice.

I can choose Google Calendar Account but then redirect me to Bookly and the error pops up.

I have no idea what to do. I have been using you plugin for one year and I’ve been very happy but now I am frustrated. I really need this synchronization with Google.

Bookly-Support Author Team

over 9 years ago

Hi,

We released a fix for this matter, please follow these steps:
1) Update the plugin to the most recent release – v 12.0.
2) Update the Redirect URI in google developers console.
3) Disconnect and connect back all staff members.

Thanks!

Like us? Rate us!
High rating = More sales = More functions and flexibility
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sturadders Purchased

over 9 years ago

Hi there,

Can you please provide some support regarding our Bookly plugin. We cannot advance to the next step on the front end, because we’re unable to select a service. We cannot select any.

I can make services, or disable them completely, but there’s no way around it for us right now. Think it’s a bug due to our website set-up, though other extensions work fine.

Thank you for any assistance,

Bookly-Support Author Team

over 9 years ago

Hi,

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!

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tesseram Purchased

over 9 years ago

Hello, we are using Bookly Plugin. As payment methods on checkout we are using two ways, “local payment” and payment with Paypal.

Have you any suggestion how can we enable the payment method via credit/debit card, as third option?

We would like to inform you that the site located in Greece. The system must cooperated with Greek Banks and must be translated into Greek.

Bookly-Support Author Team

over 9 years ago

Hi,

1) You can check the Stripe payment gateway for credit/debit cards.

2) You’ll need to check which gateways are supported for Greece and which will work with these banks. If you want to translate the plugin you’ll need some tools like Poedit, the front end can be translated in the appearance menu.

Thanks!

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tesseram Purchased

over 9 years ago

thank you very much. But i have one more question. What is the different between Stripe payment gateway and 2checkout?

Bookly-Support Author Team

over 9 years ago

Hi,

You can check some info here: http://ecommerce-platforms.com/articles/paypal-alternatives and aslo on their official websites.

Thanks!

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Bookly-Support Author Team

over 9 years ago

Hello. Thank you for your interest in Bookly.

We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.

To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.

Please expect an answer on the next working day, though almost always we reply sooner

Kind regards, Ladela Team

fusionbit Purchased

over 9 years ago

Hello, I was hoping you could help me. I purchased bookly because I needed Google Cal sync with my booking application in word press. I have followed the instructions 5-6 times now, and every tome I go to connect to my google cal (in the staff member area), I get the following error. “Google Calendar: Could not json decode the token”

I have followed the process and gogoled for an answer, but I cant seem to find one. I really need to sync my booking tool with my google cal.

Many thanks Jarrod Clowes jarrod.clowes@fusion-bit.com

Bookly-Support Author Team

over 9 years ago

Hi Jarrod,

We released a fix for this matter, please follow these steps:
1) Update the plugin to the most recent release – v 12.0.
2) Update the Redirect URI in google developers console.
3) Disconnect and connect back all staff members.

Thanks!

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zackherman Purchased

over 9 years ago

I’m getting the same error everyone else is getting with the google calendar sync. The “Could not json decode the token” error.

This is very frustrating. There should have been some QA and instructions on how to upgrade safely. I’ve followed the instructions and sent an email. Please respond.

1 other reply

Bookly-Support Author Team

over 9 years ago

Hi,

We released a fix for this matter, please follow these steps:
1) Update the plugin to the most recent release – v 12.0.
2) Update the Redirect URI in google developers console.
3) Disconnect and connect back all staff members.

Thanks!

Like us? Rate us!
High rating = More sales = More functions and flexibility
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zackherman Purchased

over 9 years ago

Didn’t work. Error: redirect_uri_mismatch. Yes I updated the Redirect URI, in fact, it was the same.

zackherman Purchased

over 9 years ago

Actually was able to get past that, still getting Google Calendar: Could not json decode the token

Bookly-Support Author Team

over 9 years ago

Hi,

If you are sure that everything is set properly but it still doesn’t work – please, send us an email at support@ladela.com with your purchase code, screenshots and additional details of the case so we could investigate and help you fix this.

Thanks!

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Fyness Purchased

over 9 years ago

Every time you guys update the plugin something goes wrong. I think you have to make sure its working fully correctly before releasing updates! I have a business that now depends on this plugin! Now the google calendar isn’t syncing and people are double booking with me. I did everything and its still saying “Google Calendar: Could not json decode the token” Please help ASAP!!!!!!

Bookly-Support Author Team

over 9 years ago

Hi,

We released a fix for this matter, please follow these steps:
1) Update the plugin to the most recent release – v 12.0.
2) Update the Redirect URI in google developers console.
3) Disconnect and connect back all staff members.

Thanks!

Like us? Rate us!
High rating = More sales = More functions and flexibility
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Last Update	24 March 2026
Gutenberg Optimized	Yes
High Resolution	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	Elementor, WooCommerce 9.x.x, WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.9.x
Tags	appointment booking, appointment calendar, appointment scheduler, booking, booking calendar, booking system, reservation calendar
Created	12 years ago

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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