Discussion on Bookly PRO – Appointment Booking and Scheduling Software System (Page 664)

assoco Purchased

over 9 years ago

The currency symbol (eg. $) is showing in the rear, eg. 20.00 $. How do we change it to show in the front before the sum, eg. $20.00? We can’t find the setting to change this.

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

This format is being displayed for example when HKD currency is selected.
You should select USD to show it in the US format.

Thanks!

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assoco Purchased

over 9 years ago

Hi, I selected SGD, which in real life, $ symbol should appear in front rather than rear. Selected USD which symbol indeed showed in the front rather than rear. By selecting USD, if payment is activated, will the user need to pay in USD? Thanks.

Bookly-Support Author Team

over 9 years ago

Hi,

Yes, users will pay with USD since this is the currency that was selected.

Thanks!

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sakintobi Purchased

over 9 years ago

Hi there,

I am loving the Bookly plug in so far. I did run into a couple of snags that I need help with.

1. I have added custom fields to the form (i.e. Client address and Makeup Style requested) but I am unable to get that added to the e-mail notification that goes to the staff member. How do I create a tag so that can be included in the notification?

2. After I reassign an appointment from one staff member to another, the client information (appointment details) are no longer available for me to view. It will only show some of the information in calendar view but not when clicked on.

My website is www.bffmakeupstudio.com and I can provide more information for you to take a look at the dashboard (I can give you some temporary creds to take a look).

Thank you, Shola

Bookly-Support Author Team

over 9 years ago

Hi Shola,

Thank you for choosing Bookly.

1. You should use the code [[CUSTOM_FIELDS_2C]] to show all the custom fields information in email notifications.
2. Please, send us screenshot of this case at support@ladela.com so we could take a look and let you know the solution.

Thanks!

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eliediogene88

over 9 years ago

Hello, I need a travel booking plugin for my website, in order to let guest book for travel place. I saw your booking plugin. The payment process, the email and SMS notifications are the features I need for a booking plugin. But the problem is that your plugin is mostly an event booking and not for tour and travel. There’s no place to add picture or google map for places. Can you fix this and sell this version to me? thanks

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for your interest in our plugin.

I’m afraid that we don’t do custom versions of the product.
It could only be sold as it is, according to our agreement with Envato Market.

Thanks!

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zOrg Purchased

over 9 years ago

How can I make multilanguage this phrases? WPML cannot find these – see pic: https://s32.postimg.org/qffdvrwbp/bookly_wpml.png

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

That is a custom dynamic information that is being taken from the appointment details and its not usually being translated. You might try using PoEdit to translate certain strings.

Thanks!

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termoedilsrl Purchased

over 9 years ago

is it possible to modify the “service” section to have just “Category, Service and Employee” and go directly to the “time” section without setting the aviability?

thanks

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

Sure, you could hide any elements of the first step the way it is described here:
https://support.booking-wp-plugin.com/hc/en-us/articles/203644871-Place-Booking-Form-In-Website

Thanks!

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kashcroft

over 9 years ago

Hello, pre-purchase question:

Is it possible to set this time formats with your plugin example :

Service 1 – hourly intervals go every 30 mins 10:30-11:00 11:00-11:30 11:30-12:00

Service 2 -intervals every 20 mins 10:20-10:40 10:40-11:00

et etc.

Let me know if this is possible, thanks

Bookly-Support Author Team

over 9 years ago

Hi, thanks for the interest!

Currently this is not supported, the time slot length is a global setting so it will affect all services.

Thanks!

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_cdiabbolik_ Purchased

over 9 years ago

Hello “Create WordPress user account for customers” is active but doesn’t work

Bookly-Support Author Team

over 9 years ago

Hi,

Perform a test with a new email, an email that is not registered on the website.

Thanks!

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_cdiabbolik_ Purchased

over 9 years ago

I have make many test, but it does’nt work. I have to create a wordpress user and a customer bookly … not practical. I would create a bookly customer and it generates a wordpress user. Thanks

Bookly-Support Author Team

over 9 years ago

Wordpress account for customers is being created once they book at least one timeslot. Please, try to use a new email address for testing and don’t forget to log out from your own WP account. Let us know at support@ladela.com if it still doesn’t work. Include the FTP and WP backend access credentials and our developers will look into this.

Thanks!

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_cdiabbolik_ Purchased

over 9 years ago

Hello, mail notifications doesn’t work. Thanks

1 other reply

Bookly-Support Author Team

over 9 years ago

Hi,

Please check the default status of the created appointments and if the relevant notifications are enabled. Besides try to change this field “Send email as” from HTML to text.

Thanks!

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_cdiabbolik_ Purchased

over 9 years ago

Mail active for the approved appointments and send email text, : ok, but mail doesn’t work…

Bookly-Support Author Team

over 9 years ago

Thank you for your reply.

In this case I would recommend to try testing this feature with following parameters adjusted: Try to disable the feature “Reply Directly to Customers” and make sure that you have the default appointment status set to “Active”. Check if proper email notification templates are enabled as they are set separately for pending and approved bookings.

Thanks!

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_cdiabbolik_ Purchased

over 9 years ago

Thank you it work

directivecz Purchased

over 9 years ago

Hi,

I am very interesting about your plugin Bookly. I like it and I want it for my clients. But I have several questions: 1. How I can customize requied informations about cusomers (example: I don’t need Skype but Phone) 2. Do you have agency prices for more sites 3. How I can add multiple business hours in one day (example: 7:00-12:00 and 12:30-18:00)

Thank you for answers.

Bookly-Support Author Team

over 9 years ago

Hi, thanks the interest!

1) You can find the phone field is at the details step.

2) No, the plugin is sold under the regular license for the same price.

3) You can create an unique schedule for each staff member that add to the plugin.

Thanks!

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jacquekenol Purchased

over 9 years ago

Will I be able to get a refund?

Bookly-Support Author Team

over 9 years ago

Hi, thanks for purchasing our product!

Check this link for more info, regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!

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GraphicDesignbyEmily Purchased

over 9 years ago

Hi there. I purchased this in the hopes it integrated into woo commerce better. I didnt realize it only utilized woo for the shopping cart function. This was my oversight, however, I am unable to utilize the plugin as expected and I was hoping for a refund? I would really appreciate it, thank you!

Bookly-Support Author Team

over 9 years ago

Hi, thanks for purchasing our product!

Could you provide more details about your needs, maybe we can help you set it up.

Check this link for more info, regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!

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rachi_1977 Purchased

over 9 years ago

I received some errors after submitting my payment through paypal sandbox, and being redirected to the website. Below is the error:

Warning: Invalid argument supplied for foreach() in /home/stayuprideqridec/public_html/wordpress/wp-content/plugins/appointment-booking/lib/UserBookingData.php on line 290

Catchable fatal error: Argument 1 passed to Bookly\Lib\NotificationSender::send() must be an instance of Bookly\Lib\Entities\CustomerAppointment, null given, called in /home/stayuprideqridec/public_html/wordpress/wp-content/plugins/appointment-booking/lib/NotificationSender.php on line 121 and defined in /home/stayuprideqridec/public_html/wordpress/wp-content/plugins/appointment-booking/lib/NotificationSender.php on line 21

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing our product.

As far as we know you need to have different credentials for sandbox mode and production mode.
Make sure that you don’t provide the “sandbox” credentials for the production mode or vice versa.

Thanks!

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rachi_1977 Purchased

over 9 years ago

The Paypal transaction seems to have processed after I created a completely new sandbox merchant. But after payment from Paypal I was directed to the course page so there was not ‘Order is Successful’ message to confirm the sale? I did receive the email confirmation and the appointment is confirmed in the Plugin but I need the page after the successful Paypal transaction to go to the Order Sucessful page? Please advise urgently I need to launch this site asap

Bookly-Support Author Team

over 9 years ago

Hi,

When you add a link to the “Final step URL” please make sure that the link is complete and contains http/https.

Thanks!

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CDHO Purchased

over 9 years ago

I purchased a Bookly product key and can’t seem to figure out where to enter the product key in the settings. Please advise me with directions. Many thanks!

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

You should remove the Lite version (if any) and install the full version after this.
Now you can navigate to the Purchase Code tab in main Settings area.

Thanks!

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dccharron Purchased

over 9 years ago

When the Cart is activated, the client can Book More services. That’s great but the Book More button goes back to the “Service” step and requires the client to re-specify all of the criteria. This can be inconvenient when the client wants to book 4 or 5 sessions of the same service. I tried using the Back button which works fine but instead of “adding” an appointment to my cart, it replaces it. Is there some way to change this so that I could click Book More and go back to the “Time” step instead of the “Service” step? It would look like using the “Back” button but instead of “replacing” it would “add” the next selection.

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing.

This behavior is not possible to implement unfortunately, as Bookly was designed for the most common cases when users need to order different services for different times. Thats the reason why it wants user to select the service once again.

Thanks!

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dccharron Purchased

over 9 years ago

During the Google Calendar synchronisation, the service description in my calendar shows a list of all of the bookings’ client details (name, email, phone) who have booked the same service (I have a capacity of 12 on each service). But it does not show the NUMBER_OF_PERSONS. So when I look at the Google Calendar I cannot tell how many persons have been booked. Can this be changed?

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

I’m afraid that this information could not be included into a Google Calendar event at this time. Though I encourage you to vote for this feature request so it would be implemented faster.

Thanks!

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dccharron Purchased

over 9 years ago

I’ve been running tests by creating bookings on my website. The last booking I made was for 2 persons buying 1 service and I assigned a unique name (not previously used for any of my other test bookings) but the email address was the same as I had used before. Now when I look at my Appointments, the unique name I used has replaced all of the names of my previous test bookings. This only affected the test bookings with the same email address.

I have not turned on Wordpress users and the email address I am using is not an existing Wordpress user. Is this a known feature or is this a bug?

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing and providing a feedback.

This is not a bug because the plugin displays the most recently used name for all orders with the same email address of non-registered customers. Please, provide more insight regarding this at support@ladela.com in case you think that this should be corrected.

Thanks!

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dccharron Purchased

over 9 years ago

The [[CART_INFO]] variable does not include the [[NUMBER_OF_PERSONS]]. This means the “Combined” email sent to a client does not contain this important information.

Is there some way to add the [[NUMBER_OF_PERSONS]] as a column to the “Combined” email.

PS. It has to be shown for each service as it might be different on each one.

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

Please, send us an email to support@ladela.com with your purchase code and your comment on the case so our developers could look into this.

Thanks!

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maioona Purchased

over 9 years ago

hello please i am getting this error

WordPress database error: [Table ‘rawaaaco_wp191.wpxi_ab_staff’ doesn’t exist] SELECT `r`.* FROM `wpxi_ab_staff` AS `r` ORDER BY position ASC

WordPress database error: [Table ‘rawaaaco_wp191.wpxi_ab_staff’ doesn’t exist] SELECT ID, user_email, display_name FROM wpxi_users WHERE ID NOT IN(SELECT DISTINCT IFNULL FROM wpxi_ab_staff ) ORDER BY display_name

may I know what is this?

Bookly-Support Author Team

over 9 years ago

Hi, thanks for purchasing our product!

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could investigate this matter.

Thanks!

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zOrg Purchased

over 9 years ago

Bookly v9.4 is compatible with the latest WooCommerce v2.6.x?

Bookly-Support Author Team

over 9 years ago

Hi,

Yes, Bookly in compatible with the recent WooComerce releases.

Thanks!

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zOrg Purchased

over 9 years ago

Hi,

I have some problem/bug with a WPML multilanguage site. The main domain is https://thermalbeerspa.com, and the other lang like folders: https://thermalbeerspa.com/hu I’ve use WooCommerce with Braintree. The .com site works well, but on the hungarian lang the booking process made error on Payment / Cart: “Your cart is empty”.

Please help to fix this bug/error!

Thanks

Bookly-Support Author Team

over 9 years ago

Hi, thanks for purchasing our product!

Try to add a price to the linked product.

Thanks!

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zOrg Purchased

over 9 years ago

Everything works well on .com site – the setting are the same! So, the price added to the product, but nothing changes.

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

Please, double check that there is a price in the WooCommerce product. If it still doesn’t work – kindly send us an email to support@ladela.com with your purchase code, screenshots and a detailed description of the case. Also include the FTP and WP back-end access credentials so we could investigate and fix this.

Thanks!

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Last Update	24 March 2026
Gutenberg Optimized	Yes
High Resolution	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	Elementor, WooCommerce 9.x.x, WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.9.x
Tags	appointment booking, appointment calendar, appointment scheduler, booking, booking calendar, booking system, reservation calendar
Created	12 years ago

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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