Discussion on Bookly PRO – Appointment Booking and Scheduling Software System (Page 707)

Hello,

I just purchased a full version of Bookly. However, the purchase code I received does not seem to be valid. I get an error when I enter the purchase code provided saying it is not valid.

Please help.

Bookly-Support Author Team

almost 10 years ago

Hi, thanks for purchasing our product.

This is a temporary issue – the purchase code is actually valid, it will be fixed asap.

Thanks!

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lvlinguistics Purchased

almost 10 years ago

Hello, I have bookly installed on a page and it’s working great. But, I would like to have everything shown in French. How can I accomplish that at this stage? Many thanks.

Bookly-Support Author Team

almost 10 years ago

Hi, thanks for purchasing our product.

You can change the strings from the front end in the appearance menu.

Thanks!

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eyedea_studio Purchased

almost 10 years ago

Hello,

I’ve got a question about email notification – “Evening notification with the next day agenda to staff member”. Got a cron job set up which was working with the v.8.3. After updating the plugin to v9.0 it is not sending evening notifications anymore, and cron job’s output shows this error:

WordPress database error Unknown column ‘cancelled’ in ‘where clause’ for query SELECT ca.id FROM 2014_ab_customer_appointments ca LEFT JOIN 2014_ab_appointments a ON a.id = ca.appointment_id WHERE ca.status != cancelled AND DATE ) = DATE AND NOT EXISTS ( SELECT * FROM 2014_ab_sent_notifications sn WHERE DATE = DATE AND sn.gateway = “email” AND sn.type = “client_reminder” AND sn.customer_appointment_id = ca.id ) made by do_action(‘bookly_send_notifications’), call_user_func_array, Bookly\Lib\Utils\{closure}, Bookly\Lib\Utils\Notifier->__construct, Bookly\Lib\Utils\Notifier->processNotification

Could you please help, what can be the reason of it.

Bookly-Support Author Team

almost 10 years ago

Hi, thanks for purchasing our produc.

Please update the plugin to the most recent release 9.1.1, and see if the behavior will persist.

Thanks!

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ebaru

almost 10 years ago

Hi.

I want to offer my payment gateway to several hotels to make reservations. The idea is to use a single domain (https://reservas.midominio.co) for each hotel use the payment gateway.

when I install a wordpress to show the services of each hotel in a folder: https://reservas.midominio.co/hotel1, https://reservas.midominio.co/hotel2,...etc and configure each installation: Bookly + WooCommerce of so that each can offer hotel reservations and use my payment gateway, the question is: I can use my regular license in this scenario? I ask the question that I will always use a single domain. Bookly not be used in the domain of each hotel. In other words it would be acting as a booking engine with online payments.

I look forward to your reply.

Bookly-Support Author Team

almost 10 years ago

Hi, thanks for the interest in our product.

You’ll need one license for such a scenario, though bear in mind Bookly doesn’t have support for multiple branches – so all hotels will be in one “place”.

Please also check our demo to see if it will fit to your needs as longest duration of a service is a full working day.

Thanks!

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ebaru

almost 10 years ago

Thanks for your reply. Reviewing the demo, in the case of hotels not work because Bookly works with intervals of hours and not days so I have to look for another plugin. If instead of hotels, I offer the solution of “payment engine” to beauty salons using a single domain and every beauty salon has its portfolio of services in a folder is sufficient Bookly a single license?

Bookly-Support Author Team

almost 10 years ago

Hi,

If it’s for the same domain/website then yes.

Thanks!

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Nota-info Author

almost 10 years ago

Hello. Thank you for your interest in Bookly.

We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.

To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.

Please expect an answer on the next working day, though almost always we reply sooner

Kind regards, Ladela Team

lisajcarter Purchased

almost 10 years ago

Hello

I’m trying to add the purchase code to my Bookly purchase but I keep getting an error code, can you help

Bookly-Support Author Team

almost 10 years ago

Hello,

Thank you for purchasing Bookly.

Please, send us an email to support@ladela.com with your purchase code and a description of the case.
Include the WP back-end access credentials so we could investigate this.

Thanks!

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bartman69 Purchased

almost 10 years ago

Hi,

When I enter my themeforest item purchase code, it says “not a valid purchase code” ..

Advise me please.

Bookly-Support Author Team

almost 10 years ago

Hi,

Thank you for purchasing Bookly.

Please, send us an email to support@ladela.com with your purchase code and a description of the case.
Include the WP back-end access credentials so we could investigate this.

Thanks!

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bartman69 Purchased

almost 10 years ago

Looks ok now. Don’t know what happened

Bookly-Support Author Team

almost 10 years ago

Hi,

There were some problems with the server, which are already solved. Sorry for the inconveniences.

Thanks!

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bombayink Purchased

almost 10 years ago

Hey there,

First this is quiet an awesome plugin. Set it up with much ease.

The only problem I have is that the confirmation emails to the client or to myself don’t go through.

I’ve tried both Send emails as HTML & Text in the Email Notification settings but they don’t seem to work at all.

Help!!

Hoping to hear from you,

Regards,

Sahal

Bookly-Support Author Team

almost 10 years ago

Hey Sahal,

Thanks for purchasing.

Try to test the feature with another address saved in the Sender Email field.
In case there are no results at all, please, send us an email to support@ladela.com with your purchase code, screenshots and a detailed description of the case. Include the WP back-end access credentials so we could investigate this.

Thanks!

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coltmanc Purchased

almost 10 years ago

Hi guys. I want to upgrade Bookly to 9.1.1 from 8.5.1 but when I check for updates in Wordpress 4.5 it reports that Bookly is up to date. Why would this be?

Does this mean I need to do a manual update? If so, should I delete the plugin and follow the procedure for a fresh manual install? If I do that will I lose my existing Bookly settings/data? Thank you!

Bookly-Support Author Team

almost 10 years ago

Hi,

Thank you for purchasing our product.

You may try to upgrade manually, but we recommend to wait for couple of days.
Our developers are aware about the case as few other customers experience this.
Please, let us know at support@ladela.com in case you are still not able to update via control panel in couple of days.

Thanks!

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derevya Purchased

almost 10 years ago

Hi! i have some problems with plugin, it stocks on step 3 all the time http://surftime.ru/wannasurf/schools/shkola-serfinga-na-bali-takeoff/

Also in admin panel in design tab (ab-appearance) i can not change steps tabs it shows 1.tab all the time. Its looks like JS problem but i’m not sure.

Im use last version of script 9.1.1

1 other reply

Bookly-Support Author Team

almost 10 years ago

Hi,

Thank you for choosing Bookly.

We would be glad to help, but we are required by Envato Market rules to provide support only to clients with a valid support pack. You might find more information regarding these Envato Market terms here. Please extend your support pack so we could provide further assistance.
After that send us an email to support@ladela.com with your purchase code and a description of the case. Include the WP back-end access credentials so we could investigate this.

Thanks!

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derevya Purchased

almost 10 years ago

i’m understand politics support, but plugin simply does not work, i don’t want to pay for support, i’m just need working script…

Thanks a lot!

derevya Purchased

almost 10 years ago

Also my script shows license error, but i’m download last file from site, can you check my license please.

Bookly-Support Author Team

almost 10 years ago

Hi,

1) Please delete your browser cache and check if the problem will persist. If it still persists then send us an email to support@ladela.com with this inquiry.

2) Regarding the purchase code this is a temporary matter, it will be fixed asap.

Thanks!

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ejlinkz Purchased

almost 10 years ago

hello what is the shortcode to add to “Cart Item Data” under settings for the “Notes”? For example [[APPOINTMENT_DATE]] sends the “date of appointment” to the email. I will like to send “Notes” to the same email.

Bookly > Settings > Woocommerce.

Bookly-Support Author Team

almost 10 years ago

Hello,

Thank you for purchasing Bookly.

The information from Notes and other additional fields is displayed by the CUSTOM_FIELDS shortcode.

Thanks!

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pdiddy2aop

almost 10 years ago

The plugin is not accepting my purchase code, how do I fix this?

pdiddy2aop

almost 10 years ago

Additionally the plugin is not recognizing my hours of operation, it only allows me to select appoints in the morning before 11AM please take a look touchedbyanisse.com How do i fix this? I have already changed the work hours it just doesn’t show up

Bookly-Support Author Team

almost 10 years ago

Hello,

Thank you for purchasing Bookly.

I see that you have already disabled the feature “Display available time slots in client’s time zone” as it seems to be working fine now.
Please, send us an email to support@ladela.com with your purchase code, screenshots and a description of the case if the plugin is still not accepting your code.
Include the WP back-end access credentials so we could investigate this.

Thanks!

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vstoneman Purchased

almost 10 years ago

Please refund the purchase price. I have asked for support because the add customer feature from the booking form does not work. The custom fields do not show in the staff member booking form. The reply I received was I will have the developers look at this. I am still waiting for features that should already be functioning before releasing a paid version. It is unfortunate I really like the premiss of the plugin and the promised features. However it simply does not function and I cannot wait any longer for developers to fix the issues.

Please refund the purchase price immediately. Thank You!

Bookly-Support Author Team

almost 10 years ago

Hello,

Sorry to hear about this situation.

We recommend you to contact Envato support regarding the refund procedure:
https://help.market.envato.com/hc/en-us/requests/new
Feel free to let us know at support@ladela.com in case you have any other questions regarding the functionality of the plugin.

Thanks!

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Angelinterra Purchased

almost 10 years ago

Hi Ladela,

I am carefully evaluating your plugin, it seems to me very good, well done and complete, and I would be very happy to buy it. For this, I would like to know about some specific need/feature that I have.

1) Fonts: can I change the fonts and the colour of the text of the front-end?

2) How can I add an “Accept terms and Conditions” flag just before finalizing the booking?

3) Can I translate the plugin using Poedit program, instead of a WP plugin?

4) I see I can set holidays and days off: but how can I set certain hours off in a specific day, only for that day?

5) Are all the information related to the bookings stored in my WP database? What WP tables are involved?

6) Personally I am not interested in a multi-member staff, I work alone: but I would like to give the client the choice for a telephone, skype or person meeting. How can I do it?

7) Can you suggest me a plugin for automatical invoicing? Ideally, just after the payment an invoice should be sent by e-mail to my customer

Thank you! Nadia

Bookly-Support Author Team

almost 10 years ago

Hi Nadia,

Thank you for your interest in our product.

1. You may change the font color in the CSS of your WordPress theme.
2. Use html link in Custom FIelds section to add this element at the details step.
3. Yes, many customers use Poedit.
4. The easiest way is to create an appointment in the backend calendar so that nobody else could book it.
5. There are separate tables created for the plugin. 6. You might hide the Staff member field as it is described at this page. Create a custom field with meeting type selection
7. Bookly supports WooCommerce plugin that sends invoice upon payment.

Thanks!

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htbbtafari Purchased

almost 10 years ago

Hi, I’m experiencing a challenge where the bookings on our website’s calendar seems to move forward by two months as a default for our web visitors. It used to show the same day as the web visit was happening. It is impacting how our customers book. Can you help?

Bookly-Support Author Team

almost 10 years ago

Hi,

Thank you for sharing the case with us.

We would be glad to help, but we are required by Envato Market rules to provide support only to clients with a valid support pack. Please extend your support pack so we could provide further assistance.
You might find more information regarding these Envato Market terms here.
After that you should send us an email to support@ladela.com with your purchase code, screenshots and a detailed description of the case. Include the WP back-end access credentials so we could investigate this.

Thanks!

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josemanuel

almost 10 years ago

still is not possible to have multiple day booking?

Bookly-Support Author Team

almost 10 years ago

Hi,

Thank you for your interest in Bookly.

Multiple days bookings are not supported. Maximum duration of service could be set to “All Day”.

Thanks!

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idktech Purchased

almost 10 years ago

Hi, I’m using the full version of bookly, and when I change the currency to EUR and save it comes back to USD. Is the possibility to change the currency? Also I can’t use all of the functions of the system I keep receive this message “This function is disabled in the lite version of Bookly…”. I purchased the full version.

Bookly-Support Author Team

almost 10 years ago

Hi,

Thank you for purchasing our product.

It looks like you have the lite version installed. Delete it and install the full version.
Change the currency at the Settings -> Payments tab.
Make sure that you hit Save button in the bottom and clear cache after that before you test it.
If it still doesn’t change, please, send us an email to support@ladela.com with your purchase code, screenshots and a detailed description of the case. Include the WP back-end access credentials so we could investigate this.

Thanks!

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andrewbonehill Purchased

almost 10 years ago

Dear Bookly

We seem to having an issue with the capacity feature of our booking system. Our calendar shows capacity 2, with 1 Signed up, however no other appointments can be made.

Best Andrew

andrewbonehill Purchased

almost 10 years ago

Can I upload some screenshot?

Bookly-Support Author Team

almost 10 years ago

Hi Andrew,

Thank you for purchasing our product.

Please, send us an email to support@ladela.com with your purchase code, screenshots and a detailed description of the case. Include the WP back-end access credentials so we could investigate this.

Thanks!

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andrewbonehill Purchased

almost 10 years ago

Dear Bookly

We have successfully being using your product for the last 3 months, and would now like to integrate the SMS and Email reminder notifications.

Unfortunately we are hosting our website on Godaddy\Wordpress, which limits our capability around cPanel, CRON, and auto-scheduling PHP calls. I have tried to run the script manual with mixed results.

At the moment I am called “http://www.ourdomain.com/wp-content/plugins/appointment-booking/lib/utils/send_notifications_cron.php”. This location seem to contain the send_notifications_cron.php file. This approach is not yielding consistent results.

Could you recommend a solution for this predicament, as it is somewhat doing my head in.

Many thanks, your support is appreciated. Andrew

Bookly-Support Author Team

almost 10 years ago

Hello Andrew,

Thank you for choosing Bookly.

In this case your link looks correct.
We usually recommend to make sure that necessary settings are enabled and also to contact your website host with technical questions regarding cron.
Feel free to let us know at support@ladela.com in case we could help with other inquiries.

Thanks!

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brentcatoggio Purchased

almost 10 years ago

I noticed it says support does not include customization services. Are customization services available for an extra payment?

Thanks,

Brent.

Bookly-Support Author Team

almost 10 years ago

Hello Brent,

Thank you for purchasing.

We might consider implementing your idea as an additional fee customization.
Feel free to send us your request to support@ladela.com in such case.
Our developers will reply within couple of business days.

Thanks!

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Last Update	24 March 2026
Gutenberg Optimized	Yes
High Resolution	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	Elementor, WooCommerce 9.x.x, WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.9.x
Tags	appointment booking, appointment calendar, appointment scheduler, booking, booking calendar, booking system, reservation calendar
Created	12 years ago

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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19461 comments found.

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Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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19461 comments found.

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