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138 comments found.

Hi, I have purchased the plugin now, but it doesn´t works very well. The Recording stops in the most cases after a few seconds or after the second site. Also the Recording of Long-Lasting visits (i.e. over 10 Minutes) always stops after a few seconds.

And is there any possibility to Show the visits and the history of each visits in form of a text-list?

Please contact us from the support page, sending us a temporary access to the backend, we will debug it .

Any update coming for this plugin? Does not work with 4.8.

This plugin works correctly on WP 4.8. Maybe there is a conflict somewhere . Please contact us from the support page sending us a temporary access to the backend, we will check it .

Hey, me again. how much would it be cost, to implement my wishes? :—] Maybe you can put here alle wishes from all users from the comments, and add a price per Feature? (really sorry for my engl. i hope you understand it)

Sorry, I’m not sure to well understand. I note all ideas and suggestions, then add it to my plugins when I receive a lot of similar ideas of a same plugin. I’m a single author with 21 plugins to manage, so I can’t add all asked options by each customer to all plugins, I have to rationalize.
If these asked additional features are imperative in your case, it is possible to ask a freelancer to develop them, or also uninstall and request a refund of the plugin, no problem .

Yes, i understand, and i love your plugin and your work! But i hoped that you prefer some Ideas to implement in this plugin, when some people here would say: If you put it in the next 1-2 Month we would additional pay XYZ. But i can understand, that you get more moeny with other plugins. But as you see, i love this plugin!!! :) I wanted only to help / show another view.

Thank you :)

Hello support, I’m looking to possibly pick up two more licenses for this plugin to use on separate sites. One of the sites is a multisite but the primary domain-name never changes. e.g. (site1.mysite.com site2.mysite.com site3.mysite.com)

My main question is: Can this be ‘Network’ activated or (insert process here) so we can track users from the main site and then over to a subsite? e.g. from mysite.com to training.mysite.com to store.mysite.com etc… Is this possible???


No sorry, it can be activated on each website of the multisite installation, but it will work separately for each site.

Hello, is it possible to add an I.P. anonymization option in your very interesting plugin, in order to comply with some countries laws, and.with some webmasters (like me) that want to give anonymity to their users? Thank you.


mdshak77 Author Team

I am afraid that plugin does not have this feature currently. We note the suggestion, thank you .

Your reply is much appreciated. I will stay in touch and check your plugin features from time to time. As soon as this feature is added, I will buy it!


mdshak77 Author Team

Thanks for your interest and We appreciate it.

Does this plugin record action script? Such as expanding an accordion or playing a video? Adding a product to a cart? Does it record and playback such events?

No, it can’t record the actions fully powered by javascript . You will see the cursor click the “add to cart” button then the cart page called if there is, but not the ajax action itself.

Can this plugin run at the same time as your LIVE chat plugin? And will the LIVE chat be recorded?

It can run at the same time as WP Visual Chat, but the content of the chat will not be recorded (this plugin doesn’t record keyboard events currently) .

purrrefect!! thank you

When a shopper is doing a checkout, any way to avoid capturing the input of personal information?

No, sorry, the plugin doesn’t record the keyboards events currently.

Ok perfect – so I would not see the end user fill in forms – correct?


Pre-sale question, Any updates? and when do you think it’s available?

So you mean there is no update coming until someone say there is errors? I really don’t understand why not just update the version number and upload it back here? if all is good like you say. is that not possible?

Sorry, I am not sure to well understand what you want exactly. If a customer has a problem, he contacts me and I fix the conflict. If there is a bug in a plugin, I correct it and send a new update. Thank you for your interest in my plugins.

I’m sorry too, I asked about all this because I wanted to buy this plugin, but I wish to see more often updates for me to buy.

Does the plugin consume a lot of CPU?

No, it doesn’t consume a lot of CPU .

pre-sale question: Does it generate any script so it can added to other website to see their activities like this website https://www.smartlook.com

No, it records the actions on the website where it is installed only .

Hi, if anybody else want to fix the timezone issue in this plugin, you can just put one following line in your theme’s function.php
with your timezone area. you can get the list of timezones here: http://php.net/manual/en/timezones.php

I just wonder why the developer didn’t fixed this issue till yet.

Thank you for reporting, I just sent an update to improve this point. Now the plugin automatically uses the time zone defined in the Wordpress settings .

wow. Thanks loopus for this quick update. :)


eliaski Purchased

Hi will the plugin works with any themes

Yes, it works with any wordpress theme. Feel free to contact me from the support page if you need help on a specific point .


eliaski Purchased

Will your plugin clash with my others plugin

It shouldn’t, but it also depends on the other plugins. If you encounter any conflict, simply contact me from the support page, I will fix it .

Hello, thank for your plugin. Actualy it’s not working on tactile devices. It’s record but when i play the record nothing happen. Is it normal ? does it work only on computer device ? (not very useful so :/ )

Please can you contact me from the support page sending me a temporary access to the backend where I can see the problem ? I will debug it .

I am sorry Loopus but I dont give backoffice acces for security… the second site is also bugging, making a load time for the website very very very long…. I think it’s link to WP Rocket, if you can help me to configure your plugin with wp rocket it wil lbe fine…

Sorry, I can’t debug it without seeing the problem, but maybe you can try to add the js files of the plugin to the exclusion list of WP Rocket. Otherwise, as I can’t debug it, you can uninstall the plugin and ask for a refund from here : https://themeforest.net/refund_requests/new .


I have enter the purchase code id, but still request to enter it !!

Thank you for your help

Please can you try again ? Is it ok now ? Otherwise, feel free to contact me from the support page sending me a temporary access to the backend, I will debug it .

Fixed Thank you

hi , will i be getting access to these data via a rest api afte ri install this plugin ?

No, sorry, there is no such option currently.


There is a problem (in Arabic & Persian)

link: http://localhost.com/تست و تست/

This link does not open and record.

For support requests, please contact me from the support page by using your buyer account, I will help you .

I need a little help understanding the right set up….

Don’t record visits from administrators : YES The users having the admin role will not be tracked

This means that when I say YES, it will NOT RECORD ADMIN. Correct?

Don’t record visits from tactile devices : NO Users using mobiles and tablets will not be tracked

When I select NO, this means that Users WILL be tracked. Correct?

The logic in these options may go one way or the other. It depends on the author’s understanding of English and native language rules.

Please advise. Thanks

Thank you :) I am not available as freelance, but if you need a specialized team to customize your version, I can recommend this one : https://wpkraken.io/?ref=loopus

Yes I just hired them for some UIUX customization on a nice TF theme.

I sent you a note on your site. Can you reply back and give me any pointers on how I may be able to coordinate the specifics?

I don’t see this message. Please can you send it from the support page ? https://codecanyon.net/item/wp-visitors-tracker/8085085/support