374 comments found.
Hello Unfortunately, installing this plugin interfered with my site! Customers do not log in to their account automatically after payment! But disabling this plugin solves the problem. Please help me to solve the problem.
Hello,
Thank you for choosing Extendons as your woocommerce provider.
In order for support team to resolve the issue and get you going please log a ticket on the Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi, I would like to know if the Custom Signup Fields is also added to the user’s dashboard in their profile information? Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
When the user sign up on your site then the user will see the tab of Profile Fields in the account dashboard where user can access the custom fields and edit the fields if required.
Thank you
Hello I have a presell question. Using your plugin, can I display the registration form anywhere on my site?
Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately our plugin is not a form builder. Our plugin add fields to the default registration form.
Thank you
Your plugin has errors:
Uncaught TypeError: Cannot read properties of undefined (reading ‘timepicker’) at jquery-ui-timepicker-addon.js?ver=5.9:15:25 at jquery-ui-timepicker-addon.js?ver=5.9:8:3 at jquery-ui-timepicker-addon.js?ver=5.9:10:2
I need a solution. Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi! I installed your plugin, but when I add new field, nothing changes. Can you help me please!
Hello!!!!!!!!!!!!
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: woo@extendons.com
regards,
Hi is it possible to enable only phone an name fields. I want user to register only with phone number and their name Thank you
Hello,
Thank you for touching base with us and showing interest in our plugin.
You can enable the phone and name fields but the email and password field is also showing on the registration page as these two fields are default woocommerce fields for registration page.
Thank you
Hello! i want toy buy this plugin but i’d like to know if it is compatible with another plugin that i use in my site named Awesome Support.
Hello,
Please let us know if you have questions
Thank you
Hey there,
I hope all is well!
Instead of setting the new role under the “Role Request” column, can it change the user’s Role instead?
Let me know if this makes sense?
Thanks, Anthony
Hello Anthony,
Thank you for choosing Extendons as your Woocommerce provider.
Please elaborate your question more so we can understand it better and respond accordingly ?
Thank you
Thanks for getting back to me!
In the WordPress Admin’s Users section, all of the User’s Role are listed as “Customer”. Then there is another column that says “Role Request” and underneath this my customers are listed as “Artist” (which is the new role I’ve added).
After someone register’s on our website, and selects the Role of “Artist” — I’d like their User Role to be changed to “Artist” instead of being set to “Customer.”
Let me know if this information helps or how I can contact your support to provide you more details and access to the website if needed?
Thanks, Anthony
Hello,
This can be possible through custom work if you are interested. Log a support ticket at https://support.extendons.com/ and support team will provide you quote accordingly.
Thank you
Thanks for getting back to me. In the plugin’s description it shows you can create custom roles but it never mentions that these roles won’t change the main role. Can you explain why not?
Thanks, Anthony
Hello,
It depends on the capability you select for the custom role.
Thank you
Hey there,
Thanks for letting me know. Is it possible to add a CSS Class to the body based on the “Role Request” details of the user?
Thanks, Anthony
Hello,
Please elaborate your requirements more, do you want to add the class to the role assigned to the customer?
Thank you
Hey there,
So, if the customer has a “Role Request” of “Artist” would it be possible to add the class .artist to the WordPress body?
Also, do you have a hook to execute any actions/filters when a user is assigned to the “Role request”?
Thanks, Anthony
Hello,
Adding class to the body can be possible by a custom work if you are interested?
For role request we are using the default wordpress hooks/filters.
Thank you
Thanks for getting back to me!
For “role request we are using the default wordpress hooks/filters.” — can you elaborate?
Thanks, Anthony
Hello,
We are using default wordpress, WooCommerce roles to generate our new role, means actually our role uses same capabilities of default role with new name.
e.g you can use shop manager role as but with different name.
Thank you.
Thanks for letting me know. I’ll review and get back to you.
Cheers, Anthony
You’re welcome
Have a good day
This issue was reported 11 months ago but it’s still showing up
https://snipboard.io/RlDr1b.jpg
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Send a ticket…
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
If you’ve already submitted a ticket then please let us know the ticket number? So we can check your correspondence with the support team.
If not then please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hello,
Your ticket has been received and Support Center replied to your ticket via support portal so now please communicate with them via Support portal
Thank you
Hello, I bought your plugin and it works great. However I would like to know how to modify the expression “user role” and “select role” without translating it into French but instead putting “name of the agency” and “select the agency”. Could you tell me if it’s possible to do that?
Thank you in advance for your answer
Regards
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
In order for us to take care of it and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
I have installed and activate this plugin, but I cannot see “this plugin tab”, I only see this plugin subtab within woocommerce -> setting
Hello,
Thank you for choosing Extendons as your woocommerce provider.
In the woocommerce settings it is not a sub tab it is the main tab where you can customize the plugin according to your requirements.
Thank you
But I cannot see the plugin menu in the admin sidebar and it seems like this plugin conflicts with ajax registration/login.
Hello,
Can you please share the screenshot where you are referring to the plugin tab is not visible ?
Thank you
Here is the screenshot :
https://imgur.com/a/JkQAHzAcompare to the picture on your item description :
https://camo.envatousercontent.com/5dea5987a387317b88c9c73ba79a5a868db12ff6/68747470733a2f2f7777772e657874656e646f6e732e636f6d2f637573746f6d6572696d616765732f726567697374726174696f6e2f53656e64253230437573746f6d253230456d61696c2532304e6f74696669636174696f6e73253230666f722532304561636825323055736572253230526f6c652532305374617475732e706e67Hello,
We have updated our plugin recently and changed the functionality and layout of our plugin. The reference screenshot is of older version and apologies as we haven’t changed the screenshots.
Now you can find our plugin tab in woocommerce->settinigs-ReggistrationFields.
Thank you
Pre-sale question : Can I put file upload fields in the checkout page? So that user can upload for example prove of payment photo(just in case payment using manual bank transfer)
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes you can add the upload field as a custom field and will appears on the checkout page. First you have to enable the login on the checkout page from woocommerce settings.
Thank you
Does this work with the default registration form only or can I create a separate registration form on another page?
Hello,
Thank you for touching base with us and showing interest in our plugin.
This plugin add fields to the default registration page. There is no need to create a separate page for this plugin.
Thank you
Hi the plugin looks great.
Does the plugin allow you to customize the registration form and the checkout form? including the fields of Shipping Fields and Additional Fields?
And if the plugin allows to apply custom validation rules to the fields?
Thanks for your time
Hello,
Thank you for touching base with us and showing interest in our plugin.
Our plugin add fields to the default registration page. You can enable the default fields and add the custom fields using our plugin.
You can add custom fields to the checkout form by enabling the options from woocommerce settings.
Please elaborate your custom rule validation question more ? So we can understand it better and respond accordingly.
Thank you
Thanks for answering.
So with the plugin it is also possible to add new fields in the checkout page when it asks me to create a user if I have not logged in?
I was referring to whether there are conditional fields and validation rules in the fields, for example that only numbers are allowed, only texts or a regular expression.
Hello,
There is an option in the woocommerce settings to enable the signup for users on the checkout page. By enabling the options you will be able to see the custom fields of our plugin on the checkout page.
See attached link!! https://snipboard.io/yF9sVb.jpgRegarding regular expressions unfortunately it is not available in our plugin, but the good news is that we can add this through custom work if you are interested.
Thank you
Great thanks.
And you could help me to validate an identification field. I have the code in js but if it can be included it would be better.
Hello,
If you are interested in custom work please contact us at woo@extendons.com and support team will provide you quote accordingly.
Thank you
I am having issue with your plugin when I activate I am not able to drag page layout builder fields and also when I add text and image in text editor it leaves blank and no content is added. I deactivated all plugin but when I tested its your plugin that is conflicting. Theme is enfold and builder is avia.
Screenshot of console error https://prnt.sc/1y5odb7
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hello, I bought the plugin. I have 2 difficulties:
1. The plugin is not translated into Spanish and Loco Translate does not recognize the texts to be translated.
2. No notifications are being sent to the administrator when a new record is pending for approval.
Thanks.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi pre purchase question: 1) Does it allow APPROVAL or DENIAL of new registrant. Meaning it does not automatically approve the new user until the ADMIN approves it. 2) Upon new sign-up can it send email notification to shop admin ?
Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
1- Yes there is an option for user approval where you can select the auto or manual approval.
2- Admin will get notification for new signup automatically as it is wordpress/woocommerce default functionality.
Thank you
Wanting a refund please, not happy, plugin too buggy. Wheres the link for refund?? Thanks
Hello,
Sorry to hear that!
Please open a refund request and our concern team will proceed further. You don’t need to ask for a refund here or mention it as you have to open a proper request to claim a refund.
The Envato support team can also take care of it for you.
Thank you
Submitted, please check yr email
The Envato support team will take care of it for you.
No need to reply here
Thank you
CSS Issues.
I see when Default Registrations are enable with STATE enabled like this:
https://prnt.sc/1vhx7px
it causes the COUNTRY box to shrink/minimize like this:
https://prnt.sc/1vhwzq5
I’ve tested on several sites and all have the same issue, meaning you need to update plugin ASAP
Thanks
Also where am I to insert purchase code for updates???
Hello,
Your ticket has been received and Support Center replied to your ticket via support portal so now please communicate with them via Support portal
Thank you
