639 comments found.
Hello, with this plugin can i limit 1 review per product purchase? Example, customer bought product for the first time and can leave 1 review only, customer bought a 2nd product and can leave an additional review. Thanks!
Hi,
Thank you for reaching out to us.
You can use the “Restrict the number of reviews”. For your example, I suppose “By number of times the customer bought that product” would do.
That option is under Reviews setting tab: https://docs.villatheme.com/woocommerce-photo-reviews/#A.-Review-form-settings
Best regards.
How to fix this?
Hello,
Thank you for reaching out to us.
I need to take a closer look. Could you please create a support ticket on this Support Forum?
Best regards.
Hi, do you have Amazon to WooCommerce importing tools? How can I use it to import reviews from Amazon to a WooCommerce listing?
Hi,
Thank you for reaching out to us.
You can import reviews from Amazon to WooCommerce using chrome extension, could you please take a look at this tutorial: https://youtu.be/GXNRdWZQ4E0?si=BxOTqoI_XcJXps2q&t=37
Let me know if you need anything else or further questions!
Best regards.
Hi i want to integrate this review. plugin with other plugin like to use external id for bulk import rather than ald id is this possible ?
this is where the aliexpress product id is stored – _a2w_external_id
Hi,
Thank you for reaching out to us.
Right now, I’m afraid it’s not possible, as WooCommerce Photo Reviews only works with ALD. But we really appreciate the idea – the key you sent would be considered by our team for future compatibility project. This is indeed a good idea and we’ll look into for future updates!
Best regards.
Hi, I would like to know how to disable the flag display in comments
Hi,
Thank you for reaching out to us.
Please check if the option “Show review country” under AliExpress Reviews tab is enabled. If yes, please disable it: https://snipboard.io/nCIj6V.jpg
Best regards.
Thank you for your response. The option “Show review country” was not enabled, but the flags are still showing up in the reviews. I’m not sure how to remove them. Could you please guide me on this?
I didn’t see any flag when I checked the page today. As for the review count, it might be a conflict. I see the review element like review form or the overall rating: https://snipboard.io/26fhSN.jpg
They are not our plugin’s. That’s just what I see from the front end, there might be more that I don’t know. For this, I would recommend testing by taking the following steps: https://docs.woocommerce.com/document/woocommerce-self-service-guide/
When I switch the Front-end style from “List” to “Normal,” the flags appear. Do you know why this happens? I’d like to use the “Normal” style, but I’m not sure how to resolve this issue.
That “Show review country” option should work globally for all styles. And if you disable it, the flag should disappear. That’s odd if the flag is still visible even “Show review country” is off. Have you cleared caches after saving new settings and, did you check for conflict?
I tested it further and found that there seems to be a conflict with the WPML Multilingual CMS plugin. Is there any way this can be resolved or improved?
Could you please create a support ticket on this Support Forum? We’d need to take a closer look
Do I need to pay again to create a support ticket on this Support Forum?
Not at all, please don’t worry about that.
Hello, do you follow support@villatheme.com? Wrote a message some days ago. I have an issue – for some reasons not all Review emails are sent out. Actually, most of them are not sent out and I have no idea why.
Hi,
Sorry for missing your email earlier. For technical issues like this, please open a support ticket at https://villatheme.com/supports/forum/presale/
We might need to check the site cron job. But the support team doesn’t handle those requests via email directly, so submitting a ticket will ensure your case is properly tracked and resolved. We’ll take a look at why the review emails aren’t being sent once we receive your ticket.
Thanks again!
Best regards.
Hello, Thank you!
Got it – and tried to open but unfortunately can’t without an active support licence. Which cost like buying a new plugin 
That’s the pre-sale contact form, not the premium support channel. There’s no live support required, but still, please verify your license with your VillaTheme before opening a ticket. Thank you.
Presales questions, I’m using the free version and the filters do not work. Tapping them does nothing, however if I open in a. new tab this makes the filter, active is there a simple fix to this if I purchase the full version?
Hi,
Thank you for reaching out to us.
If you use the free plugin, clicking the filter will reload the page before filtering, instead of filtering review without refreshing. But it should not open a new tab. I’m quite unsure if I understand the scenario, would you mind clarifying?
Best regards.
yes, right now if I click the filter it does nothing. Using in typical WooCommerce install and Salient theme.
It could be possible that a theme or plugin conflict is causing this behavior. Have you tried a conflict test: https://docs.woocommerce.com/document/woocommerce-self-service-guide/ ?
Hello. I would like to send “Review Reminders” 3 days after the order is set to “Completed” , now what happends is they get the “Completed” e-mail from their order, they get another track & trace e-mail from the shipping, and they will also immediatly get the Review Reminder e-mail because it triggers on “Completed” , I actually want to send it 3 days after.
Hello,
Thank you for reaching out to us.
Please ensure you cleared all caches after changing settings, if you have any cache system. And, please create a support ticket on this Support Forum if the issue persists, I need to check cron job on your site.
Best regards.
Huh, for what? What does it have to do with cache? I’m talking about something completely different.
I want to send the e-mail of review reminder 3 days after the order is set to completed. Not immediatly when the order is set to completed. How can we achieve this?
I need to check the issue. Can you please open a support ticket on this Support Forum
Hi, is it just me or after recent update when you send a generated discount code it does not show up as a discount code but shows up as a {wcpr_cupon_code} instead.
Hello,
Thank you for reaching out to us.
Can you please create a support ticket on this Support Forum? I’ll send a hotfix
Best regards.
I renewed support but on your forum, “Date Expired” does not refresh so I can’t really message on your support forum.
Oh, you didn’t have to renew. I’m sorry I didn’t say the Forum above is the presale forum where you can create tickets without Item Support required.
After renewing/extending the Item Support, you would need to re-authenticate the license to update the new duration on our system.
To re-authenticate, you may regard this instruction.
Dear Developer: Hello, I am using your review plugin on my website. I found that your plugin has a “share review” function. But this function requires products to be bound one by one. Is there any way to allow products belonging to the same product category or with the same tags to use the same review?
Your plugin is great, but if there is a way to achieve the above purpose, I would be very grateful! Thanks for your reply!
Hi,
Thank you for reaching out to us.
I’m afraid we don’t have categories/tags for Share review feature at the moment. But they’re on our development roadmap. Maybe in the future though.
Best regards.
I’m programmatically creating reviews via the WooCommerce REST API (including verified: true and the wcpr_verified meta), but the green ‘Verified Owner’ badge doesn’t appear. How can I force or manually mark API-posted reviews as verified? Is there a specific setting or filter (e.g., wcpr_check_if_verified) that I can use to ensure these reviews display the verified badge
Hi,
Thank you for reaching out to us.
Can you try marking reviews “Verified” using this: https://share.nmblc.cloud/4bfe1772
Best regards.
When uploading an image, i get the following error: https://imgur.com/a/ydpOLAE – wcpr_image_upload_nonce is invalid
Do you recognize this issue and possibly a fix?
Hi,
Thank you for reaching out to us
If you’re using a cache plugin, could you try adjusting the TTL setup, maybe under 24 hours?
Best regards.
Thank you, it was indeed a server issue.
An error occurred while updating WooCommerce Photo Reviews Premium: Update package not available.
Hi,
Thank you for reaching out to us.
It could be due to the Auto update and Item Support expired that you can’t receive auto update of this plugin. Please try again following steps in this guide instead: https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/#outside-support-period
Let me know how it goes.
Best regards.
can it help to show reviews count number in the grid product?
Hi,
Thank you for reaching out to us.
We have a shortcode to display product rating (please see this documentation). You can also see this tutorial.
Although we just demonstrated an use case on single product page, if you find a way to add it to product grid, it can help.
Best regards.
Hi, How can I increase the quality of the images displayed? The images displayed do not have the same quality as the images uploaded, I would like to increase the quality.
Hello,
Thank you for reaching out to us.
Could you please create a support ticket on this Support Forum and let me take a direct look at the image quality?
Best regards.
hey, up vote and down vote import does work it seems like. Just always shows 0 when importing no matter the number you adjust it to.
Furthermore your shortcode is completely messing up page designs. It is actually unusable like this. The page becomes 10 kilometers long with white space….
It’s quite confusing and bugged actually. Then I have Aliexpress review import on every product like it’s an Aliexpress store I suddenly have. What does this have to do with Aliexpress … At least let people de-activate such features.
(Using Elementor Pro, Hello Theme and WooCommerce) ...
Hello,
Thank you for reaching out to us.
I don’t encounter this issue on my site. Please create a support ticket on this Support Forum. We’ll check and send you the dev plugin there.
Best regards.
Hey guys,
What is your refund policy? Can I ask for a refund? It’s a little too messy for us unfortunately and doesn’t work as we hoped.
Thank you for purchasing and, I’m sorry to hear the troubles. Refunds are only applicable if the plugin has critical bugs or doesn’t function as described. If you’re encountering issues, feel free to share details, and we’ll assist you in resolving them.
Okay, thanks… It’s just weird and “clunky” and has other weird stuff in it that is not related, but whatever.
Sure. Let me know whenever you need assistance – we’re always here and ready to help to the best of our ability.
Dear team, I use your plugin “WooCommerce Email Template Customizer Premium” and have just tested your “WooCommerce Photo Reviews”. Unfortunately, the email templates cannot be adapted to our design.
It is also not possible to send emails manually to test the system and subsequently remind customers (booked products) that they can rate.
It is important to us that the customer can rate directly by email.
Is there a solution for this?
Then I could buy the Pro version.
Hi,
Thank you for reaching out to us.
The integration with WooCommerce Email Template Customizer is only available in the premium version of WooCommerce Photo Reviews. Therefore, if you’re using free plugin (this one: http://bit.ly/woo-photo-reviews )
As for your other inquiries:
1. Send email manually: If you’re using the pro version this plugin along with WooCommerce Email Template Customizer plugin, then you can send test email manually from the template editor of WooCommerce Email Template Customizer. Another way, you can send real email manually here: https://share.nmblc.cloud/e6e3c67e
In the free version, review reminder emails are sent when the order is completed.
2. Rate directly by email: There’s no option to rate directly by email at the moment. But we have an option called “Show star rating”. It’s also available in the premium plugin only. For more details, please see this short tutorial: https://youtu.be/8JwbOPE39m4?si=IxOjQGFI3BOh8b72&t=404
I hope this helps. If there’s any further questions, feel free to let me know.
Best regards.
For the past few updates the “star count” filter results in a full and complete “non-display” of the entire shortcode for my review page. filtering by images works. filtering by verified works. filtering by star count filter completely removes all results displayed by the shortcode. When will you address this? I have removed all plugins except woocommerce and get the same result. There is an issue with your plugin shortcode for the star count filtering. I’m not buying support extension for a broken product that has nothing to do with my site.
Hello,
Thank you for reaching out to us.
Could you please create a support ticket on this Support Forum and allow me to take a direct look at how it goes on your site?
The forum above is presale, no requirement for Item Support.
Best regards.
I can not create a support ticket as my support has expired as I explained in the initial post. I will not pay for support for a defective product that has nothing to do with my site. I already stated this. I have removed all plugins beyond woocommerce and your plugin does not work as advertised. You have my url, go to my site and filter the star count, go to any of your buyer sites and filter the star count, and you will see your filter disables all display for the star count filter.
We sincerely apologize for any frustration this has caused. I’d like to clarify that there is no requirement for an additional fee or active support plan to submit a ticket in the forum link I provided. All you need is a VillaTheme account, and that is entirely free to create and use for opening a ticket. We truly want to help resolve this issue for you.
However, we have been unable to reproduce the problem you described on our test environment, which is why it’s essential to check your site directly. Your cooperation is vital in helping us understand and address the issue.
If you can provide temporary access to your site or follow the steps to open a ticket, we’ll prioritize checking this issue thoroughly. Please rest assured that our goal is to resolve this for you as efficiently as possible. Thank you for your patience and understanding!
I have an account and it requires I have support paid to submit.
Please ensure you used this red “Create topic” button: https://share.nmblc.cloud/898d878e
If you’re using the “Request Support” form, you would need to select the correct forum: https://share.nmblc.cloud/67470652
thank you, I got it submitted with staging info.
Thank you for the fix.
Hello,
I know my support expired but there is a problem with the stars when trying to leave a review, they don’t appear like they used to.
https://prnt.sc/Itik0PcfW1bYThanks
Hi,
Thank you for reaching out to us.
From what I can see, the rating stars seem alright. I can’t see them in the review form since it require an account to post one: https://snipboard.io/USECm3.jpg
Can you please create a support ticket on this Support Forum. I’ll take a look for you.
Best regards.
Hi dear, video-reviews uploaded by users, showing on the reviews tab on product’s pages, ARE NOT INDEXED by Google. Error message in Google Console says: “Video isn’t on a watch page”. I guess it is related to Google’s “structured data” details. Any ideas? Thanks
Hi,
Thank you for reaching out to us.
Could you check what error Google reports when indexing the videos? You can refer to the following pages for more information:
1. Error page: https://support.google.com/webmasters/answer/9495631?sjid=1621598035259890166-AP#indexing_status
2. Guide: https://support.google.com/webmasters/answer/9495631
Best regards.
