184 comments found.
Pre-purchase Question
I’d like to automatically send a WhatsApp message to clients whenever a quotation or proposal is created in Perfex CRM. Is this something your plugin can handle?
Thats something our other module can handle: https://codecanyon.net/item/whatsapp-cloud-api-business-integration-module-for-perfex-crm/38690826
this can create ticket thru whatsapp?
Not sure what you are exactly looking for – but this module enables WhatsApp conversations aswell.
Good day. The whatsapp API documentation is outdated as meta has made some changes. When can we get updated documentation to simplify setup
In which changes are you referring to? Application creation screens have remain unchanged.
Good day. Please take time to go and try creating an app in the developer portal, the process has changed , soon after creating the app, meta introduces use cases and the process IS NOT the same. Instead of just dismissing a client , why dont you double check first and just update the documentation. This is frustrating
Noone is dismissed. Comments are being considered seriously – no matter if they come from an existing client or a potential one.
I just checked the whole process and it remains the same.
If you are having a different experience there, you can just let us know about the exact differences you see there under a support ticket. Our team will guide you through the needed.
Hello Brother,
- The images and voice messages from the client not working on chat.
- When the client respond to the template button the text on the button not reflect on the chat.
- I cannot upload bulk contacts there is error when I try do that.
I can’t raise a support ticket I don’t know why?!
Error 1008 Ray ID: 99bfc8abdf13ccd8 • 2025-11-09 19:40:47 UTC Access denied What happened?
The owner of this website (themesic.com) has banned your IP address (
Hello.
We do not ban IPs – its probably CloudFlare protection which your local client failed to pass.
I can confirm that our support ticketing system faces no issues or outages, please use it to raise a support ticket that our engineers will review and reply back.
It is working now Ticket #52720
Cool. Support team will get back to you.
day wise drip whatsapp can we done with this module?
You can schedule messages and set automatic replies according to incoming messages.
Before purchasing, I have a few questions:
1. Once I buy and activate this module, will it automatically add a new menu item in Perfex CRM (for example, named “WhatsApp” or something similar)?
2. How does the module handle permissions? Does it integrate with Perfex CRM’s built-in permission management system?
3. If each staff member wants to use their own WhatsApp number — and should only have access to messages from their assigned or added numbers — is that possible within this module?
4. If individual numbers are allowed for staff, can the admin still view and manage all WhatsApp accounts and messages centrally?
Hello.
1. Exactly.
2. Yes.
3. All staff members can access all integrated numbers and their messages. The scope of this module is based on this concept.
Been 3 Months i gave multiple attempts spent hours, still wont work followed docs properly, Anyway i raised a support ticket yesterday could someone look into it please? Ticket #52430
Team will check your local issue and advise. Thanks for sharing your ticket number
The module cannot be activated in Perfex 3.4.0. Kindly update your code to ensure compatibility.
It shall be activated just fine – we just tested it in a local copy. Please raise a support ticket within support area so our engineers can help you with your local issue
What PHP version is required?
Thats inherited by the requirements of Perfex CRM
All other modules are working fine. Except yours that cannot be activated. and other people are reporting the same on this website
You are obviously facing an issue activating the module at your local environment.
Can you please open up a support ticket within support area so our engineers can help you with your local issue?
Hello, can you answer ticket #52176
Hello.
Support team will review your ticket and provide an answer. Please bare with them for a reply.
How long does it take for your team to answer tickects, we are having an issue installing this plugin on Perfex 3.4.0 on activating it gives error 500?
All tickets are being responded during this item’s support policy turnaround time – as shown in the support tab
incoming and outgoing call option available?
That’s a chat / automation module. Calls are not inside its scope.
I’m planning to purchase this module and have a few questions. 1) Can we connect this with Interakt WhatsApp Business API? 2) After business hours, we need automated replies for our new leads (from any source). When a new lead contacts us on WhatsApp, it should send a message, catalog, etc. 3) How to handle new WhatsApp messages to convert leads?
Our module uses the official Meta’s API.
You can configure automated replies.
Messages can be assigned to leads automatically, after enabling this setting in the settings of the module.
Does this module automatically replay on new leads, like when the office is closed and we get a new lead? Does it replay automatically with a predefined response?
Yes and yes – we answered your similar other question with details.
Pre-purchase question:
Hello. I am a serious buyer, and I only have a couple questions before continuing.
- First of all, I will use this module to link WhatsApp API’s and give companies access to it. I am selling a WhatsApp chat robot I made from N8N, and I want my customer who I sell the robot to see what the robot is replying, etc.. So can I link the API to this script+n8n?
- My second question, if I link the robot with the API, can my customer see all chats between the robot and their customers?
- My third question is that can I link more than one API so that I put different companies with different api’s and each api is linked with their account.
- My fourth question, I have a data sheet which has company information linked with google sheets, so is it possible to make the google sheet editable by the same module. So the company does all the job in one platform, not going to google sheets, etc…
- My last question, the robot can make some issues while replying to customers. So, I would like to know if we could add a button on top of the whatsapp chat which is a toggle which to pause the robot and resume it when needed, so it gets linked with a webhook when the button is toggled so the robot stops replying to the chat I selected the toggle with. Handling the robot to stop replying its going to be from my side, what I want to know is there a way to add the toggle and the webhook URL?
Please if you could reply to my questions, so we can start the purchase asap. Thank you!
Hello.
Our module serves a specific scope and set of functions. What you ask for seems like a customization to your current work concept and thats obviously doable (all of your points can be achieved) – however – custom development needs to be added to our module with the help of a developer, in order to add things that suit your workcase and are included in your questions.
You are buying the module in its factory state. This means that the functionality you will receive is the one that advertised in its salespage.
Thanks for the quick response.
Is it possible for you to add the AI toggle for us? We’re willing to pay any extra charges.
Yes, we are available for custom work. You will still need to purchase our item and contact us with your complete brief.
Can you let me know the approximate charges for this before I buy?
Please contact us with your detailes brief, so we can provide an approximate cost for the mods needed.
can I connect more than one number?
Yes, multiple numbers can be added.
Hi I’m interested in getting this module. Do we need to get any additional subscriptions from Meta or others for whatsapp integration.
No, you dont need to purchase a subscription.
Hi I bought your plugin. but having trouble installing ., I submitted a support ticket. Appreciate if you respond to that . Thanks
Hello.
Support team will get back to you asap.
Hi We are getting an issue on tbl not available for installing, Do we need to run any db scripts?
Hello.
Thats a technical question – please work things with the support team, as its sales here and we are not able to accurately guide you through the troubleshooting process.
How can I get in touch with the support team? I’ve already raised a ticket—could you let me know the expected response time from the support team?
The expected turnaround time of this item can be found in the support policy tab of the current page you are browsing.
Please bare with the support team for a reply.
Hi! I’m using the SaaS module for Perfex CRM (multi-company/multitenancy) and I would like to know if this “WhatsApp Cloud API Interaction Module” is compatible with the SaaS environment.
Each customer would have their own instance of the CRM and would need to connect their own WhatsApp Cloud API account individually.
Does this module support customer separation in SaaS mode? Is it fully compatible with the “SaaS – Multitenancy” module?
Thanks in advance for your help!
Yes, our SaaS module works by separating data in each tenant instance. All modules are compatible with it.
Hi, I’ve purchased “WhatsApp Official Cloud API Chat & Marketing module for Perfex CRM” But I’m using Perfex 2.8.4 version. This module not works with 2.8.4. How can you help me for this? I can’t update perfex to latest version because of there I’ve made many customizations. I’m looking forward to hear from you. Regards- Hasan
Hi Hasan.
Please raise a support ticket so our support team can advise accordingly – its sales here.
Pre-purchase question : If I purchase regular lincense then can get with embedded whatsapp signup?
Embedded connection is also offered in regular licenses – yes. Here’s how you can use it: https://themesic-docs.gitbook.io/whatsapp-official-cloud-api-chat-for-perfex-crm/configuration-steps/meta-application-configuration/embed
Thank you very quick response. Apprecited.
Thats why we are around for 
I have purchased
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