184 comments found.
en Webhooks quiero enviar todo los mensajes que llegue al modulo para gestionar con n8n , pero solo enviar que el mensaje fue recibido, como hago para que envie lo que llego. en la instalcion esta con error me llegan los mensajes y puedo responder pero sale algunos errores y los numeros de whatsapp no sale
Please raise a support ticket within the support portal regarding the local issue you are facing. Team will get back to you regarding it.
Hello, I was facing difficulties accessing the attached files from invoices and tasks that were uploaded before on CRM, and I decided to reach out to the Perfex developer, and this is what they had to say :
“Unfortunately, this is not related to Perfex CRM, the issue is caused by the WhatsApp module you recently installed. Kindly disable the module.
You will need to contact the module developer for assistance with your issue. Unfortunately, we can only provide support for our own modules and Perfex CRM. The module developers are responsible for supporting their own modules and items.
For a quicker resolution, we recommend reaching out to the developer directly through their support channels. They will have the most expertise and the necessary resources to address your concerns. Additionally, you can check their documentation for potential solutions to your problem.
Thank you for understanding, and we hope your issue is resolved soon.”
can you check and fix this?
Please raise a support ticket within support portal so our engineers can check the local issue you are facing. Its sales here.
The support portal isn’t active despite extending my support
Hello, please assist with my support ticket
Hello.
Have you raised one or are you facing issues creating a ticket, as per your previous comment?
In case you have one, support team will assist you during business days under this item’s support polict TAT.
it has been 1 day now, no reply
Hello.
Item’s support policy is currently set to 2 business days, as shown in the respective tab.
Please bare with the support team for a reply.
Hi! I have a question.
Let’s say I have 5 different sales agents.
Can each agent scan their own WhatsApp QR code and connect their personal WhatsApp number to their own CRM account — so that they send and receive messages through their own number?
Or is there only one main WhatsApp number used by all agents?
Thanks in advance!
QR codes are not supported by the official WhatsApp Cloud Business API.
I ask you a question: if I wanted a customer of mine to automatically open a tickect on perfex by sending a message to my number
Our module offers marketing actions based on WA Chats. You may be able to automate such a task with our REST API module for Perfex CRM, which supports opening a ticket remotely.
Can you do this job for me?
Please contact our sales team through our CodeCanyon’s profile form, with your complete brief and scope.
Are you planning to sync existing lead details to appear in chat and start conversation.
Currently, you can convert a Chat to a Lead, but in the future, we might provide more Leads-based actions.
but i could see all my leads status in the chat but not showing any lead under them.
Please open up a support ticket if you are facing technical issues (expected behavior that is not met as it should, according to item’s features) – its sales chat here.
HTTP ERROR 500 error on latest update
Please raise a support ticket within the support portal regarding the local issue you are facing. You are not supposed to face this – this shall work smooth.
Warning: The WhatsApp cronjob has never run. Please configure your cronjob in the WhatsApp Settings.
Hello.
Please follow the documentation of the item, in order to set up your cron. If you need technical assistance, you can raise a support ticket within the support area.
Hola necesito comprar el modulo, solo se compra esto o se necesita comprar a parte otro sistema para que funcione, soy nuevo en codecayon y no tengo mucha experiencia
This is a module for Perfex CRM. Thus said, you need to purchase Perfex, too.
By Using this Module , Can My Client Use Module , when i buy one module
Yes, a regular license is applicable to one CRM’s instance usage.
How many Meta accounts can I connect?
If it’s just 1, can I create more than one user in the SaaS, so that each user can connect a different Meta account?
You can connect one Meta account per instance – but an account can have multiple numbers.
I would like to have this feature:
Download all the responses I received from customers in .csv or .xslx format, since I use “quick reply” buttons, and I often use the option for the user to say if they want to leave my list.
So I would like to be able to download this for each campaign, to remove the numbers that clicked on this button or on some other button, since I will have the responses for each number.
Thanks for your feature request – That was noted.
I can’t find the flow builder in the module, where is it? sent support message since last week, still no response
Whats your ticket number, please?
My ticket number is 49833
I’m still waiting for this simple response
Please bare with the support team for a reply – This item’s support turnaround time can be found in its salespage and weekend was involved.
Does this work with messenger too? Ig and Facebook
It uses WhatsApp Cloud API of Meta to send WhatsApp messages – if you receive messages of WhatApp inside messenger, this is supposed to happen on Meta’s Business Manager level.
can you please help me and speed up Ticket #49597
Hello.
All tickets are handled by the support team, based on item’s support policy that can be found in the current page.
Hi, I’m considering purchasing the WhatsApp addon and have a few questions:
1. In my existing setup, I provide credits to customers for sending WhatsApp messages, handling their API billing with a profit margin. Can I use your addon for this?
2. If I have 50 clients who send daily campaigns, I’d like to ensure their campaigns run parallelly and efficiently using load balancing. Can your addon support this?
Looking forward to your reply, thank you!
Our module uses official Meta’s Cloud API for WhatsApp – if you can integrate a limit per messages using custom developement, thats fine – however, this is not something that comes shipped with our module.
Yes, 50 campaigns are not an issue at all.
Hi there, I wanted to buy the module but I need to know should I have my own open ai profile for this module and the module connects via my open ai profile to my customers or any thing else, thanks for your support . hadisanadoc@gmail.com
Our module uses OpenAI API keys for responding to potential messages.
Thanks for your quick reply. Just one more thing, my Perfex version is 3.1.6 I wanted to know if your module works or supports the version? Your earliest reply will be highly appreciated.
Yes, it does.
Can I train a chatbot using chatGPT? for example to give personalized attention to my customers or even to make quotations?
Our module uses OpenAI keys to access your personal account and respond. There’s no training function in our module, but your account is supposed to keep familiarization history.
Are chat conversations public to all users within perfex crm? Is each user chat viable for only that user?
The WA business number used is supposed to be a corporate number. All staff members of the company have access to its conversations.
All conversations are public to all users. Is there any option to make the conversation private where only that user sees the conversation?
No. Conversations are supposed to be accessible by all staff members of the company with CRM and module level access, as they belong to the WA business number.
I have two question,
1. does this module works with SaaS version of Perfex, if yes then 2. We are Meta Tech Provider, how does this module work in this scenario for whatsapp business api integration.
All third party modules can be included (as available) in Plan Management of our SaaS module.
Admins of the tenant installations that fall in the same plan, can activate them with the respective license key, making their functionality available to the whole installation.
Please check our online documentation – it clearly mentions the steps that need to be executed in order to configure the necessary.
Ok, I had read the document. But my question is how we apply embedded signup for whatsapp.
Our module’s purpose is specific – Are you sure that it matches your needs? Because this module’s functionlity is not related to any signup sessions.
With this module, could I segment my WhatsApp by creating a flow for the customer to choose the desired department and, within the department, be forwarded to one of the responsible employees? Another question: would the module have the history of all conversations made by me and other users?
Hello.
Conversations are kept in the database, yes.
You may be able to create this scenario using Template Bots and specific options for the end user to choose from. IE: If user selects Department1, forward this message to John (by personally knowing that John is working in Department1)
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