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Reviews for UberMenu - WordPress Mega Menu Plugin

4,585 Reviews

for Customer Support

Ubermenu, my review:

PRO's:
- Design options: Plentiful, you can design in many ways, the demo shows this too clearly. Different colors,fonts, icons, ...
- Functionality: works like a charm, is very stable and fluid, mobile friendly and user friendly.
- Why is it worth the money? Stable, updated frequently, mobile friendly, customisable in many ways and very responsive.
- The true Gem of the plugin: The customer Support!
This guy, Chris, I salute you for being the best of the best. You helped me so much, even beyond the scope of support! You provided a variety of customizations and had helpful suggestions. Your professionalism combined with intelligent, thoughtful solutions is what makes this plugin number 1. Whoever is paying Chris, Give him a raise please!

CON's:
- Icons: the basic icon package is too limited, optional font awesome icons needs to be purchased (which isn't too expensive) but still, they are free and should be free in the plugin. There is still no option to add your icons, to bypass the purchasing of the icon pack. BUT CONSIDERING the plugin base price is so cheap, having to buy the extra icons isn't such a negative.

Greetings from Zetibo!

sevenspark

Author response

Thanks very much for your review! Glad we could help and that you're enjoying the plugin! :)

for Customer Support

I'm a CEO, not a web designer. But we needed the application so I've ended up driving the project for now. And wow - I was just completely out of time. I emailed UberMenu customer and explained my plight. Wow. A representative named Chris talked me off the ledge, walked me through the initial changes, and when I confessed to him just how out of my realm I was, Chris agreed to log onto my site to help me. He went MILES beyond the call of duty. Never mind that this is the best menu ever. Buy this product just to see great customer service. It's worth the price of admission just to experience the case study. 5 stars for the product. 100 stars for the tech support.

sevenspark

Author response

Thanks so much for your wonderful review, Doug! Glad we could help and great to hear you're enjoying the results! :)

for Customizability

Awesome mega menu, very customizable and easy to use. Great support also. Thanks

sevenspark

Author response

Thanks very much for your review, glad you're enjoying the plugin! :)

for Customer Support

I had an issue integrating Ubermenu with my theme so I sent an email to support and man was I blown away! The support from these guys is just on a NEW LEVEL! I had the pleasure of working with Chris, who was assigned to help me. He guided me through all my issues and went the extra mile every single chance he could.

Seriously, Ubermenu is the best Menu plugin for WordPress and it comes with the best customer support in the world!

sevenspark

Author response

Thank you so much for your review, Daniel! So glad you're pleased with the results! :)

for Customer Support

Best purchase ever. The support has been amazing, very quick responses and going beyond expectations. There are also great video tutorials walking you through how to recreate the demos. Highly recommend this plugin, can't speak highly enough.

sevenspark

Author response

Thank you so much for your great review, websitehqau! Great to hear you're enjoying the plugin, and glad we could help! :)

for Feature Availability

+ works nicely, clean with many position choices
+ works nicely also for vertical menus
+ unlike Superfly it also works as an independent widdet
+ its great
+ kind support

- many css options makes it too uselessly too complex, as at such level its easier to customise via common browser inspector

sevenspark

Author response

Thanks for your review and glad to hear you're enjoying the plugin! :)

for Customer Support

Best customer support!

sevenspark

Author response

Thanks, scaballe, glad we could help! :)

for Customer Support

There may be is a better one??
Best service here, with always a gentle though.
Merci.

sevenspark

Author response

Thank you for the kind review, koomo! Glad we could help you out :)

for Customizability

It can create very amazing layouts if you figure out how to use it. Check out the menu I created on www.husna.com under the Experiences Section

sevenspark

Author response

Looking good, rahguzar! :)

for Feature Availability

Très nombreux paramètres, mais, une fois maîtrisés, on en fait exactement ce qu'on veut !

sevenspark

Author response

Merci beaucoup, solacio! Glad you got everything working the way you wanted! :)

for Design Quality

A chaotic, cluster&u*! of contradicting options, the video tutorials just show them playing with the options of the menu they already built. I mean how many windows do you have to open to create a menu? Hilarious, at least 20 windows to control a menu item. Here's an idea, font, color, link, icon, menu location, etc all in one window in a sequential order that leads the user in ONE direction. You've made a mess.

sevenspark

Author response

Hi gobbles,

I'm sorry you had a negative experience with the plugin. We have a full video series on creating the demo menu step by step from absolute scratch (Recreating the demo), so not really sure what you're referring to here - maybe you jumped in in the middle? All individual menu item settings are controlled on the Appearance > Menus screen. Global settings are controlled in the Control Panel. If there's a disconnect with the logic employed by the plugin, we'd be happy to explain further if you'd like to discuss, and then I think things will make a lot more sense.

Anyway, even though the vast majority of our users have a great experience with UberMenu, we understand that no single plugin is perfect for everyone, and we don't want you to be unhappy. If you would like assistance, we're always available to help in the support center - you can Submit a Ticket there and we'll help you out (unfortunately you've never gotten in touch before to allow us to assist you). If the plugin isn't right for you, that's no problem - you can submit a refund request here: https://codecanyon.net/refund_requests/new and we'll take care of it.

Hope you're staying safe and healthy during this difficult time - have a good one!

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