This is an incredibly powerful and flexible plugin, and I'm amazed at how much it can do after getting through a moderate learning curve. I will never consider another menu plugin because the support is among the best I've seen for any product. Anywhere. Ever.
Chris did two things exceedingly well, both of which seem increasingly rare: 1. read my trouble ticket thoroughly and took the time to understand all the details 2. thoroughly addressed them, providing more depth with each round of troubleshooting (complicated problem, so three rounds of emails) until I had 100% total satisfaction. I couldn't believe how thorough, professional, and friendly he was. So many firms/devs treat support as a necessary evil, not realizing how a great support experience can make for a lifelong customer who will enthusiastically share/recommend the product. That's exactly what I plan to do, along with (of course) using this amazing tool on whatever project I can justify it!
Author response
Thanks so much for your great review, William! Glad to be able to help and thrilled you're pleased with the results! :)